Support Board

Date/Time: Thu, 25 Apr 2024 21:31:02 +0000

Post From: Price Data not updating, even after delete/download

[2020-01-21 03:07:18] Link To Thread - Link To Post [Go To First Post]
JohnnyT - Posts: 22
I noticed my charts were not correctly updating today. I delete/downloaded the data, but that did not help. I moved my account to a secondary computer using the same chartbook and same data feed and they are correctly working. Troubleshooting: -Restarted the computer -Downgraded the SC software to match the working one (2028 64-bit) -Deleted/downloaded data multiple times Observations: -I noticed that the DF and BR connections increase significantly more than the working computer. -I ran a replay overnight. I bring this up, because this is the first time I ran an overnight reply and then the next morning I was having issues. -The message log shows multiple "Waiting for historical downloads to complete with the IDs: 92, 93, 94, 95." I have no idea if that's normal behavior. -The ES doesn't pull the full data, while CL does when delete/downloading. Please let me know the next troubleshooting steps. Thanks, John