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Date/Time: Tue, 25 Feb 2020 23:37:37 +0000



Not getting SMS or email notifications on alerts

[2020-01-20 12:09:27]
User256155 - Posts: 2 | Ending Date: 2020-02-29
Trying to set this up yesterday, had several alerts trigger but not getting the email or SMS message.
Reviewed other SMS related support requests and double checked everything.
Verified both cell# and email are correct and the same on my Sierra Chart account, and on the alert itself (Alerts/General 3 tab).
SMS number format +1-area-code number.

Account has enough funding for additional services and the .05 was billed, so probably something I'm looking right at on my end and not seeing it, or a gateway but tried everything here.

Thanks in advance!
[2020-01-24 02:14:56]
Sierra_Chart_Engineering - Posts: 534 | Ending Date: 2020-11-26
SMS messages are not always reliable. We recommend discontinuing their use.

For help with email messages, refer to:
https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#WhatToDoIfYouDoNotGetAnEMailAlertMessage
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-24 02:17:39

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