Login Page - Create Account

Support Board


Date/Time: Wed, 19 Feb 2020 20:57:49 +0000



My connection keeps dropping out

[2020-01-16 12:00:55]
User987149 - Posts: 4 | Ending Date: 2020-08-23
Good morning,

My connection keeps dropping in an out. I get an IQFeed Level 2 error. Account not authorised...

Please can you assist?

Cheers
Sean Vos

HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2020-01-16 11:50:14.417
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 46.4.97.203. | 2020-01-16 11:50:14.418
Reading Internal Order ID file. | 2020-01-16 11:50:14.768
Reading Trade Orders file. | 2020-01-16 11:50:15.006
Reading Trade Positions file. | 2020-01-16 11:50:15.007
Reading Account Balance file. | 2020-01-16 11:50:15.008
UDPListener (1384). Port 22904 | Listening on UDP port 22904. | 2020-01-16 11:50:15.080
Software version: 1967 64-bit | 2020-01-16 11:50:15.081
Usage end date: 2020-08-23 | 2020-01-16 11:50:15.081
Enabled for: Advanced Features 2. | 2020-01-16 11:50:15.081
Enabled for: Sierra Chart Historical Data Service. | 2020-01-16 11:50:15.081
Allow Support for Sierra Chart Data Feeds is disabled. | 2020-01-16 11:50:15.081
Current selected Data/Trading service: IQFeed | 2020-01-16 11:50:15.081
Custom symbol settings values: enabled | 2020-01-16 11:50:15.081
Chart Update Interval: 500 | 2020-01-16 11:50:15.081
Intraday Data Storage Time Unit: 0 | 2020-01-16 11:50:15.081
Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2020-01-16 11:50:15.081
2020-01-16 13:50:15 Local computer time | 2020-01-16 11:50:15.081
2020-01-16 11:50:15 Local computer time in UTC | 2020-01-16 11:50:15.081
2020-01-16 11:50:15 Local computer time in SC Time Zone | 2020-01-16 11:50:15.081
2020-01-16 11:50:12 Server time in UTC | 2020-01-16 11:50:15.081
Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-01-16 11:50:15.081
Program path: C:\SierraChart\ | 2020-01-16 11:50:15.081
Data Files path: C:\SierraChart\Data\ | 2020-01-16 11:50:15.081
OS Version Number: 10.0 | 2020-01-16 11:50:15.082
Locale Setting: C | 2020-01-16 11:50:15.082
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-01-16 11:50:15.083

Checking for new symbol settings. Requested symbol settings MD5 for service code dtn. Request ID: 1. | 2020-01-16 11:50:15.086
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:50:15.123
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-01-16 11:50:15.474
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-01-16 11:50:15.474
Received 5 login tokens. | 2020-01-16 11:50:16.286
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:50:16.548
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2020-01-16 11:50:16.892
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2020-01-16 11:50:16.892
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2020-01-16 11:50:17.083
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2020-01-16 11:50:17.083
Symbol settings MD5 received. Request ID: 1. | 2020-01-16 11:50:20.059
Symbol settings are up-to-date for dtn. | 2020-01-16 11:50:20.059
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:50:20.520
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-01-16 11:50:20.875
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-01-16 11:50:20.875

IQFeed | Connecting. | 2020-01-16 11:50:23.269
IQFeed | Starting interface software. | 2020-01-16 11:50:23.269
IQFeed | Connecting to Admin port 9300 | 2020-01-16 11:50:23.421
Socket (1) | Creating socket. | 2020-01-16 11:50:23.421
Socket (1) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:50:23.422
IQFeed | Connected to Admin port. | 2020-01-16 11:50:23.932
IQFeed | AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2020-01-16 11:50:24.055
IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.1.0.20,483409,0,0,,0.03,0.03,, | 2020-01-16 11:50:24.721
IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.1.0.20,483409,0,0,,0.10,0.05,, | 2020-01-16 11:50:25.714
IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.1.0.20,483409,0,0,,0.17,0.06,, | 2020-01-16 11:50:26.715
IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.1.0.20,483409,0,0,,0.24,0.06,, | 2020-01-16 11:50:27.714
IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.1.0.20,483409,0,0,,0.31,0.06,, | 2020-01-16 11:50:28.714
IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.1.0.20,483409,0,0,,0.38,0.06,, | 2020-01-16 11:50:29.712
IQFeed | AdminMessage: S,STATS,,,0,0,1,0,0,0,,,Not Connected,6.1.0.20,483409,0,0,,0.45,0.06,, | 2020-01-16 11:50:30.714
IQFeed | AdminMessage: S,STATS,66.112.148.222,60003,500,0,1,0,0,0,Jan 16 1:50PM,,Connected,6.1.0.20,483409,0.00,0.0,0,0.52,0.06,0, | 2020-01-16 11:50:31.715
IQFeed | Connecting to Level 1 port 5009 | 2020-01-16 11:50:31.715
Socket (2) | Creating socket. | 2020-01-16 11:50:31.715
Socket (2) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:50:31.715
IQFeed | Connected to Level 1 port. | 2020-01-16 11:50:31.717
IQFeed | Connecting to Lookup port 9100 | 2020-01-16 11:50:31.717
Socket (3) | Creating socket. | 2020-01-16 11:50:31.717
Socket (3) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:50:31.717
IQFeed | Connecting to Level 2 port (9200)... | 2020-01-16 11:50:31.717
Socket (4) | Creating socket. | 2020-01-16 11:50:31.718
IQFeed | Connected to Historical Data port. | 2020-01-16 11:50:31.718
IQFeed | Connected to data server. | 2020-01-16 11:50:31.718
Socket (4) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:50:31.718
IQFeed | Connected to Level 2 port. | 2020-01-16 11:50:31.720
IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2020-01-16 11:50:31.787
IQFeed | Level 2 protocol is 5.0. | 2020-01-16 11:50:31.787
IQFeed | Level 1 system message: KEY | 2020-01-16 11:50:31.787
IQFeed | Level 1 system message: SERVER CONNECTED | 2020-01-16 11:50:31.787
IQFeed | Level 1 system message: IP | 2020-01-16 11:50:31.787
IQFeed | Level 1 system message: CUST | 2020-01-16 11:50:31.787
XG# 4 Min #27 | Reloading chart. | 2020-01-16 11:50:45.412
XG# 4 Min #4 | Reloading chart. | 2020-01-16 11:50:45.540
XG# 4 Min #2 | Reloading chart. | 2020-01-16 11:50:45.644
XG# 4 Min #1 | Reloading chart. | 2020-01-16 11:50:45.801
XG# #3 | Reloading chart. | 2020-01-16 11:50:46.061
XG# 4 Min #5 | Reloading chart. | 2020-01-16 11:50:46.553
XG# 4 Min #27 | Reloading chart. | 2020-01-16 11:50:47.872
IQFeed | Starting real-time market data updates for: XG#. ID: 1 | 2020-01-16 11:50:47.926
IQFeed | Requesting security definition data for: XG#. ID: 1 | 2020-01-16 11:50:47.926
IQFeed | Using primary service for historical data for XG# | 2020-01-16 11:50:47.926
Intraday data recording state for symbol XG# is set to download 'Pending'. | 2020-01-16 11:50:47.927
Delaying start of download for XG# | 2020-01-16 11:50:47.942
IQFeed | Level 2 port reports server is disconnected. | 2020-01-16 11:50:53.743
IQFeed | Level 1 system message: SERVER DISCONNECTED | 2020-01-16 11:50:53.812
IQFeed | Level 1 connection to data server disconnected. Reconnecting. | 2020-01-16 11:50:53.812
Connection to the external service has been lost. | 2020-01-16 11:50:53.812
IQFeed | Disconnected from Level 2 port. | 2020-01-16 11:50:53.900
IQFeed | Disconnected from Lookup port. | 2020-01-16 11:50:53.900
IQFeed | Disconnected from Level 1 port. | 2020-01-16 11:50:53.900
IQFeed | Disconnected from Admin port. | 2020-01-16 11:50:53.900
IQFeed | Disconnected. | 2020-01-16 11:50:53.900
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-16 11:50:53.900
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:50:53.900
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:50:53.900
Socket (2) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:50:53.901
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:50:53.901
Socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-16 11:50:53.901 *
Socket (3) | Socket gracefully closed by remote side. | 2020-01-16 11:50:53.902
Socket (3) | Closed. | 2020-01-16 11:50:53.902
Socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-16 11:50:53.909 *
Socket (4) | Socket gracefully closed by remote side. | 2020-01-16 11:50:53.909
Socket (4) | Closed. | 2020-01-16 11:50:53.909
HD Request # 2 | Downloading Intraday chart data for XG# to the file XG#.scid. Service: dtn | 2020-01-16 11:50:53.933
HD Request # 2 | Download start date-time: 2020-01-16 11:29:14.000 | 2020-01-16 11:50:53.934
HD Request # 2 | Requesting Tick data beginning at 2020-01-16 06:29:14 US Eastern Time. Request: HTT,XG#,20200116 062914,,,,,1,1,5000
| 2020-01-16 11:50:53.934
Socket (1) | Socket gracefully closed by remote side. | 2020-01-16 11:50:54.003
Socket (1) | Closed. | 2020-01-16 11:50:54.003

IQFeed | Connecting. | 2020-01-16 11:50:56.895
IQFeed | Starting interface software. | 2020-01-16 11:50:56.895
IQFeed | Connecting to Admin port 9300 | 2020-01-16 11:50:56.937
Socket (1) | Creating socket. | 2020-01-16 11:50:56.937
Socket (1) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:50:56.939
IQFeed | Connected to Admin port. | 2020-01-16 11:50:56.946
IQFeed | AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2020-01-16 11:50:57.028
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,4.29,0.03,, | 2020-01-16 11:50:57.733
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,4.36,0.05,, | 2020-01-16 11:50:58.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,4.44,0.06,, | 2020-01-16 11:50:59.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,4.52,0.07,, | 2020-01-16 11:51:00.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,4.59,0.07,, | 2020-01-16 11:51:01.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,4.67,0.07,, | 2020-01-16 11:51:02.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,4.74,0.07,, | 2020-01-16 11:51:03.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,4.82,0.07,, | 2020-01-16 11:51:04.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,4.90,0.07,, | 2020-01-16 11:51:05.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,4.97,0.07,, | 2020-01-16 11:51:06.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.05,0.07,, | 2020-01-16 11:51:07.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,1,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.13,0.07,, | 2020-01-16 11:51:08.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.20,0.07,, | 2020-01-16 11:51:09.848
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.28,0.07,, | 2020-01-16 11:51:10.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.35,0.07,, | 2020-01-16 11:51:11.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.43,0.07,, | 2020-01-16 11:51:12.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.51,0.07,, | 2020-01-16 11:51:13.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.58,0.07,, | 2020-01-16 11:51:14.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.66,0.07,, | 2020-01-16 11:51:15.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.73,0.07,, | 2020-01-16 11:51:16.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.81,0.07,, | 2020-01-16 11:51:17.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.89,0.07,, | 2020-01-16 11:51:18.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,5.96,0.07,, | 2020-01-16 11:51:19.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.04,0.07,, | 2020-01-16 11:51:20.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.12,0.07,, | 2020-01-16 11:51:21.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.19,0.07,, | 2020-01-16 11:51:22.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.27,0.07,, | 2020-01-16 11:51:23.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,2,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.34,0.07,, | 2020-01-16 11:51:24.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.42,0.07,, | 2020-01-16 11:51:25.800
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.50,0.07,, | 2020-01-16 11:51:26.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.57,0.07,, | 2020-01-16 11:51:27.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.65,0.07,, | 2020-01-16 11:51:28.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.72,0.07,, | 2020-01-16 11:51:29.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.80,0.07,, | 2020-01-16 11:51:30.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.88,0.07,, | 2020-01-16 11:51:31.765
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,6.95,0.07,, | 2020-01-16 11:51:32.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.03,0.07,, | 2020-01-16 11:51:33.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.11,0.08,, | 2020-01-16 11:51:34.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.18,0.08,, | 2020-01-16 11:51:35.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.26,0.08,, | 2020-01-16 11:51:36.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.33,0.08,, | 2020-01-16 11:51:37.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.41,0.08,, | 2020-01-16 11:51:38.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.49,0.08,, | 2020-01-16 11:51:39.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,3,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.56,0.08,, | 2020-01-16 11:51:40.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.64,0.08,, | 2020-01-16 11:51:41.794
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.71,0.08,, | 2020-01-16 11:51:42.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.79,0.08,, | 2020-01-16 11:51:43.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.87,0.08,, | 2020-01-16 11:51:44.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,7.94,0.08,, | 2020-01-16 11:51:45.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.02,0.08,, | 2020-01-16 11:51:46.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.10,0.08,, | 2020-01-16 11:51:47.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.17,0.08,, | 2020-01-16 11:51:48.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.25,0.08,, | 2020-01-16 11:51:49.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.32,0.08,, | 2020-01-16 11:51:50.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.40,0.08,, | 2020-01-16 11:51:51.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.48,0.08,, | 2020-01-16 11:51:52.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.55,0.08,, | 2020-01-16 11:51:53.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.63,0.08,, | 2020-01-16 11:51:54.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.71,0.08,, | 2020-01-16 11:51:55.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,0,4,,,Not Connected,6.1.0.20,483409,0.37,0.0,,8.78,0.08,, | 2020-01-16 11:51:56.723
Service connection timed out. Will disconnect and retry. | 2020-01-16 11:51:56.894 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-01-16 11:51:56.894
Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-16 11:51:56.894
HD Request # 2 | Download canceled. | 2020-01-16 11:51:56.913
HD Request # 2 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for XG# | 2020-01-16 11:51:56.913
HD Request # 2 | Completion time: 1m 3s | 2020-01-16 11:51:56.913
HD Request # 2 | Intraday data download complete for XG#. Unique request ID: 1 | 2020-01-16 11:51:56.913
Removed historical data download ID 1 | 2020-01-16 11:51:56.913

IQFeed | Disconnected from Admin port. | 2020-01-16 11:51:56.913
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:51:56.914
IQFeed | Disconnected. | 2020-01-16 11:51:56.914
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-16 11:51:56.914
Socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-16 11:51:56.914 *
Socket (1) | Socket gracefully closed by remote side. | 2020-01-16 11:51:56.914
Socket (1) | Closed. | 2020-01-16 11:51:56.914

IQFeed | Connecting. | 2020-01-16 11:51:59.913
IQFeed | Starting interface software. | 2020-01-16 11:51:59.913
IQFeed | Connecting to Admin port 9300 | 2020-01-16 11:51:59.951
Socket (1) | Creating socket. | 2020-01-16 11:51:59.951
Socket (1) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:51:59.952
IQFeed | Connected to Admin port. | 2020-01-16 11:51:59.953
IQFeed | AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2020-01-16 11:52:00.062
IQFeed | AdminMessage: S,STATS,66.112.148.221,60003,500,0,1,2,1,4,Jan 16 1:51PM,Jan 16 06:51AM,Connected,6.1.0.20,483409,0.43,0.0,0.14,8.92,0.03,2.97, | 2020-01-16 11:52:00.733
IQFeed | Connecting to Level 1 port 5009 | 2020-01-16 11:52:00.733
Socket (3) | Creating socket. | 2020-01-16 11:52:00.733
Socket (3) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:52:00.733
IQFeed | Connected to Level 1 port. | 2020-01-16 11:52:00.734
IQFeed | Connecting to Lookup port 9100 | 2020-01-16 11:52:00.734
Socket (4) | Creating socket. | 2020-01-16 11:52:00.734
Socket (4) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:52:00.734
IQFeed | Connecting to Level 2 port (9200)... | 2020-01-16 11:52:00.734
Socket (5) | Creating socket. | 2020-01-16 11:52:00.734
Socket (5) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:52:00.734
IQFeed | Connected to Historical Data port. | 2020-01-16 11:52:00.735
IQFeed | Connected to data server. | 2020-01-16 11:52:00.735
IQFeed | Connected to Level 2 port. | 2020-01-16 11:52:00.832
IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2020-01-16 11:52:00.832
IQFeed | Level 1 system message: KEY | 2020-01-16 11:52:00.832
IQFeed | Level 1 system message: SERVER CONNECTED | 2020-01-16 11:52:00.832
IQFeed | Level 1 system message: IP | 2020-01-16 11:52:00.832
IQFeed | Level 1 system message: CUST | 2020-01-16 11:52:00.832
IQFeed | Starting real-time market data updates for: XG#. ID: 1 | 2020-01-16 11:52:00.833
IQFeed | Requesting security definition data for: XG#. ID: 1 | 2020-01-16 11:52:00.833
IQFeed | Using primary service for historical data for XG# | 2020-01-16 11:52:00.833
Intraday data recording state for symbol XG# is set to download 'Pending'. | 2020-01-16 11:52:00.833
IQFeed | Level 2 protocol is 5.0. | 2020-01-16 11:52:00.835
Delaying start of download for XG# | 2020-01-16 11:52:00.835
HD Request # 3 | Downloading Intraday chart data for XG# to the file XG#.scid. Service: dtn | 2020-01-16 11:52:06.929
HD Request # 3 | Download start date-time: 2020-01-16 11:29:14.000 | 2020-01-16 11:52:06.929
HD Request # 3 | Requesting Tick data beginning at 2020-01-16 06:29:14 US Eastern Time. Request: HTT,XG#,20200116 062914,,,,,1,2,5000
| 2020-01-16 11:52:06.929
HD Request # 3 | Receiving historical Intraday Tick data for XG# | 2020-01-16 11:52:10.158
HD Request # 3 | Receiving Intraday data for XG# starting at 2020-01-16 11:29:14 | 2020-01-16 11:52:10.158
HD Request # 3 | Timestamp of first Intraday data file record written: 2020-01-16 11:29:14 | 2020-01-16 11:52:10.159
HD Request # 3 | Received 1310 records from 2020-01-16 11:29:14.000 to 2020-01-16 11:52:06.001 (22.9 minutes) and wrote 1308 records for XG# | 2020-01-16 11:52:10.161
HD Request # 3 | Completion time: 4s | 2020-01-16 11:52:10.181
HD Request # 3 | Intraday data download complete for XG#. Unique request ID: 2 | 2020-01-16 11:52:10.182
Removed historical data download ID 2 | 2020-01-16 11:52:10.182
Real-time Intraday chart data file updates started for XG# | 2020-01-16 11:52:10.182
Intraday chart data file opened for XG# | 2020-01-16 11:52:10.182

Opened cached Intraday file: C:\SierraChart\Data\XG#.scid | 2020-01-16 11:52:11.054
Socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-16 11:52:53.902 *
Socket (2) | Socket gracefully closed by remote side. | 2020-01-16 11:52:53.902
Socket (2) | Closed. | 2020-01-16 11:52:53.902
IQFeed | Level 2 port reports server is disconnected. | 2020-01-16 11:53:26.750
IQFeed | Level 1 system message: SERVER DISCONNECTED | 2020-01-16 11:53:26.851
IQFeed | Level 1 connection to data server disconnected. Reconnecting. | 2020-01-16 11:53:26.851
Connection to the external service has been lost. | 2020-01-16 11:53:26.851
IQFeed | Disconnected from Level 2 port. | 2020-01-16 11:53:26.953
IQFeed | Disconnected from Lookup port. | 2020-01-16 11:53:26.953
IQFeed | Disconnected from Level 1 port. | 2020-01-16 11:53:26.953
IQFeed | Disconnected from Admin port. | 2020-01-16 11:53:26.953
Socket (5) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:53:26.953
IQFeed | Disconnected. | 2020-01-16 11:53:26.953
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-16 11:53:26.953
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:53:26.954
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:53:26.954
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:53:26.954
Socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-16 11:53:26.954 *
Socket (4) | Socket gracefully closed by remote side. | 2020-01-16 11:53:26.954
Socket (4) | Closed. | 2020-01-16 11:53:26.954
Socket (5) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-16 11:53:26.964 *
Socket (5) | Socket gracefully closed by remote side. | 2020-01-16 11:53:26.964
Socket (5) | Closed. | 2020-01-16 11:53:26.965
Socket (1) | Socket gracefully closed by remote side. | 2020-01-16 11:53:26.993
Socket (1) | Closed. | 2020-01-16 11:53:26.993
Socket (3) | Socket gracefully closed by remote side. | 2020-01-16 11:53:27.734
Socket (3) | Closed. | 2020-01-16 11:53:27.735

IQFeed | Connecting. | 2020-01-16 11:53:29.943
IQFeed | Starting interface software. | 2020-01-16 11:53:29.943
IQFeed | Connecting to Admin port 9300 | 2020-01-16 11:53:29.996
Socket (1) | Creating socket. | 2020-01-16 11:53:29.996
Socket (1) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:53:29.997
IQFeed | Connected to Admin port. | 2020-01-16 11:53:29.999
IQFeed | AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2020-01-16 11:53:30.071
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,257.89,0.03,, | 2020-01-16 11:53:30.734
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,257.97,0.06,, | 2020-01-16 11:53:31.727
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.04,0.06,, | 2020-01-16 11:53:32.727
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.12,0.07,, | 2020-01-16 11:53:33.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.20,0.07,, | 2020-01-16 11:53:34.727
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.28,0.07,, | 2020-01-16 11:53:35.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.36,0.07,, | 2020-01-16 11:53:36.727
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.44,0.07,, | 2020-01-16 11:53:37.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.52,0.07,, | 2020-01-16 11:53:38.727
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.60,0.07,, | 2020-01-16 11:53:39.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.68,0.07,, | 2020-01-16 11:53:40.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,5,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.76,0.08,, | 2020-01-16 11:53:41.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,6,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.84,0.08,, | 2020-01-16 11:53:42.813
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,6,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.92,0.08,, | 2020-01-16 11:53:43.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,6,,,Not Connected,6.1.0.20,483409,17.01,0.0,,258.99,0.08,, | 2020-01-16 11:53:44.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,6,,,Not Connected,6.1.0.20,483409,17.01,0.0,,259.07,0.08,, | 2020-01-16 11:53:45.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,6,,,Not Connected,6.1.0.20,483409,17.01,0.0,,259.15,0.08,, | 2020-01-16 11:53:46.727
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,6,,,Not Connected,6.1.0.20,483409,17.01,0.0,,259.23,0.08,, | 2020-01-16 11:53:47.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,6,,,Not Connected,6.1.0.20,483409,17.01,0.0,,259.31,0.08,, | 2020-01-16 11:53:48.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,6,,,Not Connected,6.1.0.20,483409,17.01,0.0,,259.39,0.08,, | 2020-01-16 11:53:49.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,6,,,Not Connected,6.1.0.20,483409,17.01,0.0,,259.47,0.08,, | 2020-01-16 11:53:50.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,6,,,Not Connected,6.1.0.20,483409,17.01,0.0,,259.55,0.08,, | 2020-01-16 11:53:51.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,1,7,,,Not Connected,6.1.0.20,483409,17.01,0.0,,259.63,0.08,, | 2020-01-16 11:53:52.809
IQFeed | AdminMessage: S,STATS,66.112.148.225,60002,500,0,1,0,2,7,Jan 16 1:53PM,Jan 16 06:53AM,Connected,6.1.0.20,483409,17.01,0.0,0,259.71,0.08,0, | 2020-01-16 11:53:53.725
IQFeed | Connecting to Level 1 port 5009 | 2020-01-16 11:53:53.725
Socket (2) | Creating socket. | 2020-01-16 11:53:53.725
Socket (2) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:53:53.725
IQFeed | Connected to Level 1 port. | 2020-01-16 11:53:53.725
IQFeed | Connecting to Lookup port 9100 | 2020-01-16 11:53:53.726
Socket (3) | Creating socket. | 2020-01-16 11:53:53.726
Socket (3) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:53:53.726
IQFeed | Connecting to Level 2 port (9200)... | 2020-01-16 11:53:53.726
Socket (4) | Creating socket. | 2020-01-16 11:53:53.726
Socket (4) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:53:53.726
IQFeed | Connected to Historical Data port. | 2020-01-16 11:53:53.726
IQFeed | Connected to data server. | 2020-01-16 11:53:53.726
IQFeed | Connected to Level 2 port. | 2020-01-16 11:53:53.835
IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2020-01-16 11:53:53.835
IQFeed | Level 1 system message: KEY | 2020-01-16 11:53:53.835
IQFeed | Level 1 system message: SERVER CONNECTED | 2020-01-16 11:53:53.835
IQFeed | Level 1 system message: IP | 2020-01-16 11:53:53.835
IQFeed | Level 1 system message: CUST | 2020-01-16 11:53:53.835
IQFeed | Starting real-time market data updates for: XG#. ID: 1 | 2020-01-16 11:53:53.836
IQFeed | Requesting security definition data for: XG#. ID: 1 | 2020-01-16 11:53:53.836
IQFeed | Using primary service for historical data for XG# | 2020-01-16 11:53:53.836
Intraday data recording state for symbol XG# is set to download 'Pending'. | 2020-01-16 11:53:53.836
IQFeed | Level 2 protocol is 5.0. | 2020-01-16 11:53:53.840
Delaying start of download for XG# | 2020-01-16 11:53:53.840
HD Request # 4 | Downloading Intraday chart data for XG# to the file XG#.scid. Service: dtn | 2020-01-16 11:54:01.938
HD Request # 4 | Download start date-time: 2020-01-16 11:53:17.000 | 2020-01-16 11:54:01.939
HD Request # 4 | Requesting Tick data beginning at 2020-01-16 06:53:17 US Eastern Time. Request: HTT,XG#,20200116 065317,,,,,1,3,5000
| 2020-01-16 11:54:01.939
IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2020-01-16 11:54:02.967
HD Request # 4 | Receiving historical Intraday Tick data for XG# | 2020-01-16 11:54:06.766
HD Request # 4 | Receiving Intraday data for XG# starting at 2020-01-16 11:53:17 | 2020-01-16 11:54:06.766
HD Request # 4 | Timestamp of first Intraday data file record written: 2020-01-16 11:53:31 | 2020-01-16 11:54:06.767
HD Request # 4 | Received 27 records from 2020-01-16 11:53:17.000 to 2020-01-16 11:54:00.000 (43.0 seconds) and wrote 26 records for XG# | 2020-01-16 11:54:06.768
Added 4 Time and Sales records to Intraday data file for XG# after download. | 2020-01-16 11:54:06.774
HD Request # 4 | Completion time: 5s | 2020-01-16 11:54:06.783
HD Request # 4 | Intraday data download complete for XG#. Unique request ID: 3 | 2020-01-16 11:54:06.783
Removed historical data download ID 3 | 2020-01-16 11:54:06.783
Real-time Intraday chart data file updates started for XG# | 2020-01-16 11:54:06.783
Intraday chart data file opened for XG# | 2020-01-16 11:54:06.783

Opened cached Intraday file: C:\SierraChart\Data\XG#.scid | 2020-01-16 11:54:11.106
IQFeed | Level 2 port reports server is disconnected. | 2020-01-16 11:55:23.749
IQFeed | Level 1 system message: SERVER DISCONNECTED | 2020-01-16 11:55:23.813
IQFeed | Level 1 connection to data server disconnected. Reconnecting. | 2020-01-16 11:55:23.813
Connection to the external service has been lost. | 2020-01-16 11:55:23.813
IQFeed | Disconnected from Level 2 port. | 2020-01-16 11:55:23.897
IQFeed | Disconnected from Lookup port. | 2020-01-16 11:55:23.897
IQFeed | Disconnected from Level 1 port. | 2020-01-16 11:55:23.897
IQFeed | Disconnected from Admin port. | 2020-01-16 11:55:23.898
IQFeed | Disconnected. | 2020-01-16 11:55:23.898
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:55:23.898
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-16 11:55:23.898
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:55:23.898
Socket (2) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:55:23.898
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:55:23.898
Socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-16 11:55:23.898 *
Socket (3) | Socket gracefully closed by remote side. | 2020-01-16 11:55:23.898
Socket (3) | Closed. | 2020-01-16 11:55:23.898
Socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-16 11:55:23.907 *
Socket (4) | Socket gracefully closed by remote side. | 2020-01-16 11:55:23.908
Socket (4) | Closed. | 2020-01-16 11:55:23.908
Socket (1) | Socket gracefully closed by remote side. | 2020-01-16 11:55:23.936
Socket (1) | Closed. | 2020-01-16 11:55:23.936
Socket (2) | Socket gracefully closed by remote side. | 2020-01-16 11:55:24.737
Socket (2) | Closed. | 2020-01-16 11:55:24.737

IQFeed | Connecting. | 2020-01-16 11:55:26.895
IQFeed | Starting interface software. | 2020-01-16 11:55:26.895
IQFeed | Connecting to Admin port 9300 | 2020-01-16 11:55:26.987
Socket (1) | Creating socket. | 2020-01-16 11:55:26.991
Socket (1) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:55:26.992
IQFeed | Connected to Admin port. | 2020-01-16 11:55:26.994
IQFeed | AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2020-01-16 11:55:27.107
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,2,8,,,Not Connected,6.1.0.20,483409,33.01,0.0,,396.25,0.03,, | 2020-01-16 11:55:27.733
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,2,8,,,Not Connected,6.1.0.20,483409,33.01,0.0,,396.33,0.06,, | 2020-01-16 11:55:28.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,2,8,,,Not Connected,6.1.0.20,483409,33.01,0.0,,396.41,0.06,, | 2020-01-16 11:55:29.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,2,8,,,Not Connected,6.1.0.20,483409,33.01,0.0,,396.49,0.07,, | 2020-01-16 11:55:30.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,2,8,,,Not Connected,6.1.0.20,483409,33.01,0.0,,396.57,0.07,, | 2020-01-16 11:55:31.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,2,8,,,Not Connected,6.1.0.20,483409,33.01,0.0,,396.65,0.07,, | 2020-01-16 11:55:32.726
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,2,8,,,Not Connected,6.1.0.20,483409,33.01,0.0,,396.73,0.07,, | 2020-01-16 11:55:33.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,2,8,,,Not Connected,6.1.0.20,483409,33.01,0.0,,396.81,0.07,, | 2020-01-16 11:55:34.723
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,2,9,,,Not Connected,6.1.0.20,483409,33.01,0.0,,396.89,0.07,, | 2020-01-16 11:55:35.800
IQFeed | AdminMessage: S,STATS,66.112.148.225,60002,500,0,1,0,3,9,Jan 16 1:55PM,Jan 16 06:55AM,Connected,6.1.0.20,483409,33.01,0.0,0,396.97,0.07,0, | 2020-01-16 11:55:36.723
IQFeed | Connecting to Level 1 port 5009 | 2020-01-16 11:55:36.723
Socket (2) | Creating socket. | 2020-01-16 11:55:36.723
Socket (2) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:55:36.723
IQFeed | Connected to Level 1 port. | 2020-01-16 11:55:36.724
IQFeed | Connecting to Lookup port 9100 | 2020-01-16 11:55:36.724
Socket (3) | Creating socket. | 2020-01-16 11:55:36.724
Socket (3) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:55:36.724
IQFeed | Connecting to Level 2 port (9200)... | 2020-01-16 11:55:36.724
Socket (4) | Creating socket. | 2020-01-16 11:55:36.725
Socket (4) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:55:36.725
IQFeed | Connected to Historical Data port. | 2020-01-16 11:55:36.725
IQFeed | Connected to data server. | 2020-01-16 11:55:36.725
IQFeed | Connected to Level 2 port. | 2020-01-16 11:55:36.828
IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2020-01-16 11:55:36.828
IQFeed | Level 1 system message: KEY | 2020-01-16 11:55:36.828
IQFeed | Level 1 system message: SERVER CONNECTED | 2020-01-16 11:55:36.828
IQFeed | Level 1 system message: IP | 2020-01-16 11:55:36.828
IQFeed | Level 1 system message: CUST | 2020-01-16 11:55:36.828
IQFeed | Level 2 protocol is 5.0. | 2020-01-16 11:55:36.829
IQFeed | Starting real-time market data updates for: XG#. ID: 1 | 2020-01-16 11:55:36.838
IQFeed | Requesting security definition data for: XG#. ID: 1 | 2020-01-16 11:55:36.838
IQFeed | Using primary service for historical data for XG# | 2020-01-16 11:55:36.838
Intraday data recording state for symbol XG# is set to download 'Pending'. | 2020-01-16 11:55:36.838
Delaying start of download for XG# | 2020-01-16 11:55:36.840
IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2020-01-16 11:55:45.266
HD Request # 5 | Downloading Intraday chart data for XG# to the file XG#.scid. Service: dtn | 2020-01-16 11:55:45.927
HD Request # 5 | Download start date-time: 2020-01-16 11:55:17.000 | 2020-01-16 11:55:45.928
HD Request # 5 | Requesting Tick data beginning at 2020-01-16 06:55:17 US Eastern Time. Request: HTT,XG#,20200116 065517,,,,,1,4,5000
| 2020-01-16 11:55:45.928
HD Request # 5 | Receiving historical Intraday Tick data for XG# | 2020-01-16 11:55:49.647
HD Request # 5 | Receiving Intraday data for XG# starting at 2020-01-16 11:55:17 | 2020-01-16 11:55:49.647
HD Request # 5 | Timestamp of first Intraday data file record written: 2020-01-16 11:55:17 | 2020-01-16 11:55:49.648
HD Request # 5 | Received 28 records from 2020-01-16 11:55:17.000 to 2020-01-16 11:55:47.000 (30.0 seconds) and wrote 26 records for XG# | 2020-01-16 11:55:49.648
HD Request # 5 | Completion time: 4s | 2020-01-16 11:55:49.654
HD Request # 5 | Intraday data download complete for XG#. Unique request ID: 4 | 2020-01-16 11:55:49.654
Removed historical data download ID 4 | 2020-01-16 11:55:49.654
Real-time Intraday chart data file updates started for XG# | 2020-01-16 11:55:49.654
Intraday chart data file opened for XG# | 2020-01-16 11:55:49.654

Opened cached Intraday file: C:\SierraChart\Data\XG#.scid | 2020-01-16 11:55:56.401
IQFeed | Level 2 port reports server is disconnected. | 2020-01-16 11:57:14.747
IQFeed | Level 1 system message: SERVER DISCONNECTED | 2020-01-16 11:57:14.806
IQFeed | Level 1 connection to data server disconnected. Reconnecting. | 2020-01-16 11:57:14.807
Connection to the external service has been lost. | 2020-01-16 11:57:14.807
IQFeed | Disconnected from Level 2 port. | 2020-01-16 11:57:14.924
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:57:14.924
IQFeed | Disconnected from Lookup port. | 2020-01-16 11:57:14.924
IQFeed | Disconnected from Level 1 port. | 2020-01-16 11:57:14.924
IQFeed | Disconnected from Admin port. | 2020-01-16 11:57:14.924
IQFeed | Disconnected. | 2020-01-16 11:57:14.924
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:57:14.924
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-16 11:57:14.924
Socket (2) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:57:14.924
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-16 11:57:14.924
Socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-16 11:57:14.924 *
Socket (3) | Socket gracefully closed by remote side. | 2020-01-16 11:57:14.924
Socket (3) | Closed. | 2020-01-16 11:57:14.924
Socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-16 11:57:14.933 *
Socket (4) | Socket gracefully closed by remote side. | 2020-01-16 11:57:14.933
Socket (4) | Closed. | 2020-01-16 11:57:14.933
Socket (1) | Socket gracefully closed by remote side. | 2020-01-16 11:57:14.961
Socket (1) | Closed. | 2020-01-16 11:57:14.961
Socket (2) | Socket gracefully closed by remote side. | 2020-01-16 11:57:15.734
Socket (2) | Closed. | 2020-01-16 11:57:15.734

IQFeed | Connecting. | 2020-01-16 11:57:17.910
IQFeed | Starting interface software. | 2020-01-16 11:57:17.910
IQFeed | Connecting to Admin port 9300 | 2020-01-16 11:57:17.986
Socket (1) | Creating socket. | 2020-01-16 11:57:17.988
Socket (1) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:57:17.988
IQFeed | Connected to Admin port. | 2020-01-16 11:57:17.993
IQFeed | AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2020-01-16 11:57:18.074
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,3,10,,,Not Connected,6.1.0.20,483409,48.30,0.0,,534.42,0.03,, | 2020-01-16 11:57:18.733
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,3,10,,,Not Connected,6.1.0.20,483409,48.30,0.0,,534.50,0.06,, | 2020-01-16 11:57:19.732
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,3,10,,,Not Connected,6.1.0.20,483409,48.30,0.0,,534.58,0.06,, | 2020-01-16 11:57:20.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,3,10,,,Not Connected,6.1.0.20,483409,48.30,0.0,,534.66,0.07,, | 2020-01-16 11:57:21.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,3,10,,,Not Connected,6.1.0.20,483409,48.30,0.0,,534.74,0.07,, | 2020-01-16 11:57:22.725
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,3,10,,,Not Connected,6.1.0.20,483409,48.30,0.0,,534.82,0.07,, | 2020-01-16 11:57:23.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,3,10,,,Not Connected,6.1.0.20,483409,48.30,0.0,,534.90,0.07,, | 2020-01-16 11:57:24.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,3,10,,,Not Connected,6.1.0.20,483409,48.30,0.0,,534.98,0.07,, | 2020-01-16 11:57:25.724
IQFeed | AdminMessage: S,STATS,,,500,0,1,6,3,11,,,Not Connected,6.1.0.20,483409,48.30,0.0,,535.06,0.07,, | 2020-01-16 11:57:26.795
IQFeed | AdminMessage: S,STATS,66.112.148.225,60002,500,0,1,0,4,11,Jan 16 1:57PM,Jan 16 06:57AM,Connected,6.1.0.20,483409,48.36,0.06,48.36,535.14,0.08,535.14, | 2020-01-16 11:57:27.724
IQFeed | Connecting to Level 1 port 5009 | 2020-01-16 11:57:27.724
Socket (2) | Creating socket. | 2020-01-16 11:57:27.724
Socket (2) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:57:27.725
IQFeed | Connected to Level 1 port. | 2020-01-16 11:57:27.725
IQFeed | Connecting to Lookup port 9100 | 2020-01-16 11:57:27.725
Socket (3) | Creating socket. | 2020-01-16 11:57:27.725
IQFeed | Connecting to Level 2 port (9200)... | 2020-01-16 11:57:27.725
Socket (3) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:57:27.725
Socket (4) | Creating socket. | 2020-01-16 11:57:27.725
Socket (4) | Connecting to IP: 127.0.0.1. | 2020-01-16 11:57:27.726
IQFeed | Connected to Historical Data port. | 2020-01-16 11:57:27.726
IQFeed | Connected to data server. | 2020-01-16 11:57:27.726
IQFeed | Connected to Level 2 port. | 2020-01-16 11:57:27.838
IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2020-01-16 11:57:27.838
IQFeed | Level 2 protocol is 5.0. | 2020-01-16 11:57:27.838
IQFeed | Level 1 system message: KEY | 2020-01-16 11:57:27.838
IQFeed | Level 1 system message: SERVER CONNECTED | 2020-01-16 11:57:27.838
IQFeed | Level 1 system message: IP | 2020-01-16 11:57:27.838
IQFeed | Level 1 system message: CUST | 2020-01-16 11:57:27.838
IQFeed | Starting real-time market data updates for: XG#. ID: 1 | 2020-01-16 11:57:27.849
IQFeed | Requesting security definition data for: XG#. ID: 1 | 2020-01-16 11:57:27.849
IQFeed | Using primary service for historical data for XG# | 2020-01-16 11:57:27.849
Intraday data recording state for symbol XG# is set to download 'Pending'. | 2020-01-16 11:57:27.849
Delaying start of download for XG# | 2020-01-16 11:57:27.853
HD Request # 6 | Downloading Intraday chart data for XG# to the file XG#.scid. Service: dtn | 2020-01-16 11:57:33.932
HD Request # 6 | Download start date-time: 2020-01-16 11:56:50.000 | 2020-01-16 11:57:33.932
HD Request # 6 | Requesting Tick data beginning at 2020-01-16 06:56:50 US Eastern Time. Request: HTT,XG#,20200116 065650,,,,,1,5,5000
| 2020-01-16 11:57:33.932
IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2020-01-16 11:57:34.692
HD Request # 6 | Receiving historical Intraday Tick data for XG# | 2020-01-16 11:57:38.602
HD Request # 6 | Receiving Intraday data for XG# starting at 2020-01-16 11:56:50 | 2020-01-16 11:57:38.602
HD Request # 6 | Timestamp of first Intraday data file record written: 2020-01-16 11:57:10 | 2020-01-16 11:57:38.603
HD Request # 6 | Received 21 records from 2020-01-16 11:56:50.000 to 2020-01-16 11:57:25.008 (35.0 seconds) and wrote 20 records for XG# | 2020-01-16 11:57:38.603
Added 1 Time and Sales records to Intraday data file for XG# after download. | 2020-01-16 11:57:38.620
HD Request # 6 | Completion time: 5s | 2020-01-16 11:57:38.626
HD Request # 6 | Intraday data download complete for XG#. Unique request ID: 5 | 2020-01-16 11:57:38.626
Removed historical data download ID 5 | 2020-01-16 11:57:38.626
Real-time Intraday chart data file updates started for XG# | 2020-01-16 11:57:38.626
Intraday chart data file opened for XG# | 2020-01-16 11:57:38.626

Opened cached Intraday file: C:\SierraChart\Data\XG#.scid | 2020-01-16 11:57:41.705
[2020-01-16 15:58:49]
Sierra Chart Engineering - Posts: 81266 | Ending Date: 2020-06-09
You need to contact IQ Feed for help with this.

We really recommend you use the Sierra Chart Exchange Data Feed instead:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php

We are able to properly support our own data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-16 15:58:59
[2020-01-16 17:35:28]
SC Support - Posts: 255 | Ending Date: 2020-08-22
Can we give you a call to speak further through this?
[2020-01-17 07:52:28]
User987149 - Posts: 4 | Ending Date: 2020-08-23
Hi,

Yep my number is [Number removed for privacy].

My issues started on the 16th January. This was when you had that message telling us that your 32 bit version will no longer be operational. I am on version 1967.

Just to add to the info of the problem:
I have IQFeed data feed using it on Sierra Chart, and my feed keeps dropping. It's not my internet connection as I have run a ping test side by side with their utility tool, and when their feed drops my internet is stable. I am also having an issue with Sierra whereby I can't update to the latest version, could this affect the feed?

My last resort is uninstalling everything and starting from scratch.

Thanks
Sean
Date Time Of Last Edit: 2020-01-18 19:12:04
[2020-01-17 08:35:21]
Sierra Chart Engineering - Posts: 81266 | Ending Date: 2020-06-09
No, there is no need to uninstall Sierra Chart. Update Sierra Chart using this link:
https://download2.sierrachart.com/downloads/SierraChartFileDownloader.exe

Clearly you do have some connectivity problem from your location to some Internet locations.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-17 08:35:27
[2020-01-17 16:01:09]
User987149 - Posts: 4 | Ending Date: 2020-08-23
I think I know what the problem is. There has been a cable break in the ocean which is causing slow, intermettint connectivity to overseas websites and services from South Africa...

Could this be the fault?
[2020-01-17 16:40:20]
Sierra Chart Engineering - Posts: 81266 | Ending Date: 2020-06-09
Yes this does make sense because we did hear from another person in South Africa who is having slower Internet connectivity.

The cable break does not sound like a good thing at all. It seems like something like that would take time to resolve. South Africa is served by many cables though:
https://www.submarinecablemap.com/

Not sure why one cable would cause a problem. Maybe you are using an ISP on the affected cable.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-17 16:40:30
[2020-01-18 07:51:37]
User987149 - Posts: 4 | Ending Date: 2020-08-23
Good morning,

Yes we are with an ISP on the affected cable. However the odd thing is, I can download the Sierra Chart software, but then when I try to install it still does not work... See a few error message I picked up on in the log as it tries to install, not sure if this makes any sense related to the problem?
imageMD5 error.png / V - Attached On 2020-01-18 07:50:39 UTC - Size: 8.8 KB - 12 views
imageError.png / V - Attached On 2020-01-18 07:50:53 UTC - Size: 14.1 KB - 13 views
imageError1.png / V - Attached On 2020-01-18 07:51:02 UTC - Size: 22.28 KB - 12 views
[2020-01-18 08:17:36]
Sierra Chart Engineering - Posts: 81266 | Ending Date: 2020-06-09
We just ran a test installing 2036 and do not see any of these errors and tthese error messages indicate some of the file downloads are not complete due to some connectivity issue.

Use the zip installer to update Sierra Chart:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#ZipInstaller
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-18 08:18:23]
Sierra Chart Engineering - Posts: 81266 | Ending Date: 2020-06-09
They should move to the Sierra Chart Exchange Data Feed instead of IQ Feed. But it may not help with their connectivity problem but they can certainly manage bandwidth better.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account