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Date/Time: Wed, 19 Feb 2020 20:52:45 +0000



Dumb question

[2020-01-13 15:40:27]
User353132 - Posts: 10 | Ending Date: 2020-03-11
How do i activate the charts ? They download historicly, but then they don't do anything after that.
[2020-01-13 15:59:51]
Sierra Chart - Max - Posts: 4487 | Ending Date: 2020-02-29
What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on.

If you require real-time futures data, then refer to:
https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php

Be sure to read the page linked above completely before making a further inquiry regarding real-time *futures* data.
Sierra Chart Support
[2020-01-13 17:37:14]
Sierra Chart Engineering - Posts: 81266 | Ending Date: 2020-06-09
What futures trading/brokerage service do you use? For the reason why we ask this question, refer to:

https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#UnderstandingAccessingDataFromCME (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-13 19:48:40]
User353132 - Posts: 10 | Ending Date: 2020-03-11
I have Amp with your pkg #5 for data. Using charts transferred from tradepro academy. I work full time during the day, so I'm trying to learn how to use them at night with futures.
[2020-01-13 22:19:19]
Sierra Chart Engineering - Posts: 81266 | Ending Date: 2020-06-09
So do you have a funded account with AMP? If not, Follow through the instructions on this page:
https://www.sierrachart.com/index.php?page=doc/EasySolutionToCMEFundedTradingAccountRequirement.php

You only need to pay $100.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-13 22:19:25
[2020-01-16 17:09:24]
User353132 - Posts: 10 | Ending Date: 2020-03-11
Yes,i said i have amp with the denali data feed.with sierra pkg 5. The cme deducts $25/mo from my amp acct. The only chart i get thats active is a correlation chart.
How do i activate t by the rest of the charts ?

Roy
[2020-01-16 17:22:54]
Sierra Chart Engineering - Posts: 81266 | Ending Date: 2020-06-09
There is nothing to activate. First thing we want you to do is to update to the current version of Sierra Chart:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

Tell us the symbol of what you want to chart. For example did you want to chart the S&P 500 March futures contract?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-22 16:09:34]
User353132 - Posts: 10 | Ending Date: 2020-03-11
Ok, i did update to the current version and it worked for 2 days. Now, the s&p500 mini isn't active. No "M" besides the F.US.EPH20.
What can i do now ?
[2020-01-22 16:15:23]
User353132 - Posts: 10 | Ending Date: 2020-03-11
Ok, i did update to the current version and it worked for 2 days. Now, the s&p500 mini isn't active. No "M" besides the F.US.EPH20.
What can i do now ?
[2020-01-22 16:50:17]
Sierra_Chart_Engineering - Posts: 529 | Ending Date: 2020-11-26
We show that you are not running the current version of Sierra Chart. Update following these instructions:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

Let us know when done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2020-01-22 20:27:43]
User353132 - Posts: 10 | Ending Date: 2020-03-11
Hello, I ran the fast update again, said that I already have the current version.
[2020-01-22 21:00:04]
Sierra_Chart_Engineering - Posts: 529 | Ending Date: 2020-11-26
Hello we called and left a message. Let us know when we can call and use remote assistance to look into this.

Thank you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2020-01-23 01:35:32]
User353132 - Posts: 10 | Ending Date: 2020-03-11
Hello, I got your message. I'm home now. Are you still available ?
[2020-01-23 02:19:28]
Sierra_Chart_Engineering - Posts: 529 | Ending Date: 2020-11-26
Yes, we are calling now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2020-01-23 02:34:10]
Sierra_Chart_Engineering - Posts: 529 | Ending Date: 2020-11-26
User called and issue resolved. They were using an AMP account which did not have the Denali Data Feed. We recommend activating the Denali Data Feed next month and using that account with Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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