Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 25 Apr 2024 16:09:59 +0000
Data issues
View Count: 556
| [2020-01-13 00:47:13] |
| User161549 - Posts: 81 |
|
My charts dont seem to be updating as far as the candlesticks, DOM and price is current and up to date but the charts seem like they have a delay
|
| [2020-01-13 01:02:49] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-13 01:24:50] |
| User161549 - Posts: 81 |
|
I have pasted my message log through the send for analysis method
|
| [2020-01-13 01:58:27] |
| |
|
Could you please restart Sierra Chart, and see if you still have a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-13 02:11:48] |
| User161549 - Posts: 81 |
|
Yes i am still having the same problem I am not sure if it is a data issue or just a charting issue because my DOM and footprint are updating correctly just some of the candlestick charts i have set up are not acting the same Date Time Of Last Edit: 2020-01-13 02:13:05
|
| [2020-01-13 02:13:53] |
| |
|
Yes the Message Log did not indicate any problem with market data. It must be an issue affecting some charts. For why a chart will not update, refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: