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How to Post a Message for Support

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[2020-01-07 17:03:12] #1 [Go To First Post]
User28317 - Posts: 147
I'm having issues with the historical data, Dorman has no issues on their end. So the data feed is TT and I'm set with SC data. TT feed doesn't work. Please have someone contact me at Kelly Date Time Of Last Edit: 2020-01-07 17:12:22

[2020-01-07 17:12:32] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-07 17:35:58] #3 [Go To First Post]
User28317 - Posts: 147
(Log removed) Date Time Of Last Edit: 2020-01-07 17:48:39

[2020-01-07 17:48:52] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The message log you gave is just too long. Please follow all of the instructions given in post #2 including clearing the log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-07 18:28:40] #5 [Go To First Post]
User28317 - Posts: 147
Software version: 2028 64-bit \| 2020-01-07 13:25:51.811 Usage end date: 2020-02-17 \| 2020-01-07 13:25:51.811 Enabled for: Advanced Features 2. \| 2020-01-07 13:25:51.811 Enabled for: Sierra Chart Historical Data Service. \| 2020-01-07 13:25:51.811 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-01-07 13:25:51.811 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-01-07 13:25:51.811 Enabled for exchange2: CME \| 2020-01-07 13:25:51.811 Enabled for exchange2: CBOT (Trading Account Required) \| 2020-01-07 13:25:51.811 Enabled for exchange2: COMEX (Trading Account Required) \| 2020-01-07 13:25:51.811 Enabled for exchange2: NYMEX (Trading Account Required) \| 2020-01-07 13:25:51.811 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-01-07 13:25:51.811 Current selected Data/Trading service: SC Data - All Services \| 2020-01-07 13:25:51.811 Custom symbol settings values: disabled \| 2020-01-07 13:25:51.811 Chart Update Interval: 500 \| 2020-01-07 13:25:51.811 Intraday Data Storage Time Unit: 0 \| 2020-01-07 13:25:51.811 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-01-07 13:25:51.811 2020-01-07 13:25:51 Local computer time \| 2020-01-07 13:25:51.811 2020-01-07 18:25:51 Local computer time in UTC \| 2020-01-07 13:25:51.811 2020-01-07 13:25:51 Local computer time in SC Time Zone \| 2020-01-07 13:25:51.811 2020-01-07 16:40:18 Server time in UTC \| 2020-01-07 13:25:51.811 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-01-07 13:25:51.811 Program path: C:\SierraChart\ \| 2020-01-07 13:25:51.811 Data Files path: C:\SierraChart\Data\ \| 2020-01-07 13:25:51.811 OS Version Number: 10.0 \| 2020-01-07 13:25:51.811 Locale Setting: C \| 2020-01-07 13:25:51.811 DLLs: boost_date_time-vc141-mt-gd-x32-1_69.dll, boost_regex-vc141-mt-gd-x32-1_69.dll, boost_regex-vc141-mt-x32-1_69.dll, cpprest_2_10d.dll, KcStrategy_live_ver_0.8.25_64.dll, KcStrategy_live_ver_0.8.26_64.dll, KcStrategy_simulated_ver_0.8.25_64.dll, KcStrategy_simulated_ver_0.8.26_64.dll, KC_Trading_Strategy_live_ver_0.8.05.dll, KC_Trading_Strategy_live_ver_0.8.06.dll, KC_Trading_Strategy_live_ver_0.8.09.dll, KC_Trading_Strategy_live_ver_0.8.11.dll, KC_Trading_Strategy_live_ver_0.8.13.dll, KC_Trading_Strategy_live_ver_0.8.14.dll \| 2020-01-07 13:25:51.812 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:27.872 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:27.872 Added historical Intraday data request for NQU19 to the queue. \| 2020-01-07 13:26:27.872 Triggering next historical data download in queue. \| 2020-01-07 13:26:27.872 Reloading all charts with filename: NQU19.scid \| 2020-01-07 13:26:27.872 Added historical Daily data request for NQU19 to the queue. \| 2020-01-07 13:26:27.872 Triggering next historical data download in queue. \| 2020-01-07 13:26:27.872 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:27.873 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:27.873 Added historical Intraday data request for NQZ19 to the queue. \| 2020-01-07 13:26:27.873 Reloading all charts with filename: NQZ19.scid \| 2020-01-07 13:26:27.873 Added historical Daily data request for NQZ19 to the queue. \| 2020-01-07 13:26:27.873 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:27.896 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:27.896 Added historical Intraday data request for NQH20 to the queue. \| 2020-01-07 13:26:27.896 Intraday data recording state for symbol NQH20 is set to download 'Pending'. \| 2020-01-07 13:26:27.896 Reloading all charts with filename: NQH20.scid \| 2020-01-07 13:26:27.896 Added historical Daily data request for NQH20 to the queue. \| 2020-01-07 13:26:27.896 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:27.897 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:27.897 Mapping NQU19 to NQU19. Service code: cme \| 2020-01-07 13:26:27.897 HD Request # 14 \| Downloading Intraday chart data for NQU19 to the file NQU19.scid. Service: cme \| 2020-01-07 13:26:27.898 Compressing file: C:\SierraChart\Data\NQU19.scid. This may take a while. \| 2020-01-07 13:26:27.898 HD Request # 14 \| Download start date-time: 2019-06-03 20:00:00.000 \| 2020-01-07 13:26:27.898 HD Request # 15 \| Downloading Historical Daily chart data for NQU19. Starting date: 1970-01-07. Service: scdataallservices \| 2020-01-07 13:26:27.898 HD Request # 15 \| Requesting historical Daily data for NQU19 starting at 1970-01-06 \| 2020-01-07 13:26:27.898 HD Request # 14 \| Using server: ds23.sierracharts.com port 10150 \| 2020-01-07 13:26:27.898 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.108 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.108 NQH20 [CB][M] 15 Min #1 \| Reloading chart. \| 2020-01-07 13:26:28.109 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.110 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.110 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.112 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.112 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.113 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.113 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.114 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.114 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.116 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.116 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.117 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.117 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.119 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.119 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.120 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.120 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.121 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.121 Socket (3) \| Creating socket. \| 2020-01-07 13:26:28.231 Socket (3) \| Connecting to IP: 216.1.90.130. \| 2020-01-07 13:26:28.231 NQH20 [CB][M] 15 Min #1 \| Waiting for historical downloads to complete with the IDs: 32, 33, 34, 35, 36, 37, \| 2020-01-07 13:26:28.304 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.312 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.312 NQH20 [CB][M] 5 Min #4 \| Reloading chart. \| 2020-01-07 13:26:28.313 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.314 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.314 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.316 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.316 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.317 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.317 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.318 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.318 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.320 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.320 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.321 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.321 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.323 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.323 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.324 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.324 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.325 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.325 HD Request # 14 \| Setting DTC encoding to Binary VLS \| 2020-01-07 13:26:28.332 HD Request # 14 \| Sending historical data logon request message. \| 2020-01-07 13:26:28.332 NQH20 [CB][M] 5 Min #4 \| Waiting for historical downloads to complete with the IDs: 32, 33, 34, 35, 36, 37, \| 2020-01-07 13:26:28.504 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.535 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.536 NQH20 [CB][M] 60 Min #2 \| Reloading chart. \| 2020-01-07 13:26:28.536 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.536 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.536 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.538 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.538 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.539 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.539 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.541 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.541 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.542 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.542 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.543 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.543 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.545 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.545 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.546 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.546 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.548 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.548 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.549 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.549 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.550 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.550 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.552 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.552 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.553 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.553 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.556 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.556 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.557 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.557 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.558 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.558 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.560 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.560 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.561 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.561 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.562 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.562 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.564 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.564 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.565 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.565 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:28.566 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:28.566 HD Request # 14 \| Requesting Intraday data. Start date-time: 2019-06-03 20:00:00. Record interval: 0. Symbol: NQU19 \| 2020-01-07 13:26:28.823 HD Request # 14 \| Decompressing data. \| 2020-01-07 13:26:28.881 NQH20 [CB][M] 60 Min #2 \| Waiting for historical downloads to complete with the IDs: 32, 33, 34, 35, 36, 37, \| 2020-01-07 13:26:28.999 HD Request # 14 \| Receiving Intraday data for NQU19 starting at 2019-06-03 20:04:12 \| 2020-01-07 13:26:29.077 HD Request # 14 \| Timestamp of first Intraday data file record written: 2019-06-03 20:04:12 \| 2020-01-07 13:26:29.079 HD Request # 15 \| Receiving historical Daily data for NQU19 starting at 2018-06-14 \| 2020-01-07 13:26:29.713 HD Request # 15 \| Writing historical Daily data to the file NQU19.dly \| 2020-01-07 13:26:29.714 HD Request # 15 \| Received 320 records from 2018-06-14 00:00:00 to 2019-09-20 00:00:00 (464.0 days) and wrote 320 records for NQU19 \| 2020-01-07 13:26:29.716 HD Request # 15 \| Completion time: 2s \| 2020-01-07 13:26:29.721 HD Request # 15 \| Daily data download complete for NQU19. Unique request ID: 33 \| 2020-01-07 13:26:29.721 Removing historical data download ID 33. \| 2020-01-07 13:26:29.721 Triggering next historical data download in queue. \| 2020-01-07 13:26:29.721 Exchange match found. Symbol: NQ?##. Exchange: cme. Trading account required. Feed0 \| 2020-01-07 13:26:29.721 Using SC exchange feed2. Symbol: NQ?## \| 2020-01-07 13:26:29.721 Mapping NQZ19 to NQZ19. Service code: cme \| 2020-01-07 13:26:29.721 HD Request # 16 \| Downloading Historical Daily chart data for NQZ19. Starting date: 1970-01-07. Service: scdataallservices \| 2020-01-07 13:26:29.722 HD Request # 16 \| Requesting historical Daily data for NQZ19 starting at 1970-01-06 \| 2020-01-07 13:26:29.722 HD Request # 16 \| Receiving historical Daily data for NQZ19 starting at 2018-09-20 \| 2020-01-07 13:26:32.392 HD Request # 16 \| Writing historical Daily data to the file NQZ19.dly \| 2020-01-07 13:26:32.393 HD Request # 16 \| Received 316 records from 2018-09-20 00:00:00 to 2019-12-20 00:00:00 (457.0 days) and wrote 316 records for NQZ19 \| 2020-01-07 13:26:32.556 HD Request # 16 \| Completion time: 3s \| 2020-01-07 13:26:32.565 HD Request # 16 \| Daily data download complete for NQZ19. Unique request ID: 35 \| 2020-01-07 13:26:32.565 Removing historical data download ID 35. \| 2020-01-07 13:26:32.565 Triggering next historical data download in queue. \| 2020-01-07 13:26:32.565 HD Request # 17 \| Downloading Historical Daily chart data for NQH20. Starting date: 1970-01-07. Service: scdataallservices \| 2020-01-07 13:26:32.565 HD Request # 17 \| Requesting historical Daily data for NQH20 starting at 1970-01-06 \| 2020-01-07 13:26:32.565 HD Request # 17 \| Receiving historical Daily data for NQH20 starting at 2018-12-20 \| 2020-01-07 13:26:33.965 HD Request # 17 \| Writing historical Daily data to the file NQH20.dly \| 2020-01-07 13:26:33.966 HD Request # 17 \| Received 263 records from 2018-12-20 00:00:00 to 2020-01-07 00:00:00 (384.0 days) and wrote 263 records for NQH20 \| 2020-01-07 13:26:33.967 HD Request # 17 \| Completion time: 0s \| 2020-01-07 13:26:33.973 HD Request # 17 \| Daily data download complete for NQH20. Unique request ID: 37 \| 2020-01-07 13:26:33.973 Removing historical data download ID 37. \| 2020-01-07 13:26:33.973 Triggering next historical data download in queue. \| 2020-01-07 13:26:33.973 NQH20 [CB][M] Daily #3 \| Reloading chart. \| 2020-01-07 13:26:34.457 NQH20 [CB][M] Daily #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-01-07 13:26:34.812

[2020-01-07 19:24:11] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Well this log shows the historical Intraday data downloading is proceeding but apparently it is slow. The most recent historical Intraday data download has not shown to be complete at the time this log was provided. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-07 19:24:37

[2020-01-07 19:32:26] #7 [Go To First Post]
User28317 - Posts: 147
If you look at the log it says trading account required. so when I run a backtest it freezes.

[2020-01-07 19:33:59] #8 [Go To First Post]
User28317 - Posts: 147
The data is slow because I'm at work and on wifi, but normally it's plugged into high-speed internet.

[2020-01-07 22:39:43] #9 [Go To First Post]
User28317 - Posts: 147
I still need help, I can't trade or backtest.

[2020-01-08 17:03:09] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you look at the log it says trading account required. so when I run a backtest it freezes. These two are unrelated. When running a back test do not use the mode to calculate at every tick: https://www.sierrachart.com/index.php?page=doc/ReplayChart.html#ReplayMode And for now just start off with Standard Replay. Let us know if you are still having a problem with the historical data downloading. But really not sure what we can do other than refer you to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance ( Improving Historical Intraday Data Downloading Performance) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-08 17:03:57

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