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Bad Daily Chart Data

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[2019-12-16 03:37:59] #1 [Go To First Post]
DDC - Posts: 28
My intraday chart data is fine, but the daily chart data is not loading correctly for any dates during the month of December for any of the products I trade. Any ideas why that might be?

[2019-12-16 04:16:55] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to understand this better. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image And let us know the date of one of the bars you are asking about. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-16 13:49:34] #3 [Go To First Post]
DDC - Posts: 28
Sure thing. So all my daily charts look like this: With the daily bars through the end of November looking fine but December all showing up as one bar... again, intraday charts/data look fine. http://www.sierrachart.com/image.php?Image=1576504109391.png

[2019-12-16 14:54:07] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is what we see: http://www.sierrachart.com/image.php?Image=1576508009723.png The historical daily data for that symbol when using CTS comes from the same source as our chart. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-16 15:07:38] #5 [Go To First Post]
DDC - Posts: 28
Interesting... when I tried that it gave me a red "download failed" msg

[2019-12-16 15:23:35] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-16 16:11:12] #7 [Go To First Post]
DDC - Posts: 28
I sent the log to you for analysis. I checked myself and it says something about an invalid username/password... no idea how that could be

[2019-12-16 16:19:54] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update to the current version of Sierra Chart: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-16 17:16:44] #9 [Go To First Post]
DDC - Posts: 28
If I do that, I lose the ability to trade from CTS front end at the same time as I access SC chart data because SC removed perform hardware ID check" from the latest version. Is there a version that has the "perform hardware ID check" and would allow me to get proper daily chart data?

[2019-12-16 18:06:47] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 14234
We do apologize for this issue. But we have to move the Sierra Chart project forward and do things right and keep things well organized. We do have the TT based order routing which is our ideal order routing solution with data: Sierra Chart / Trading Technologies Futures Order Routing Service We are not saying you have to use that, but we are just letting you know about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-16 18:07:26

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