Support Board
Date/Time: Wed, 05 Nov 2025 08:34:54 +0000
No Longer getting real time data after making payment
View Count: 747
| [2019-12-09 23:35:53] |
| la_twiz - Posts: 13 |
|
I'm in the SMB Tryout which uses Sierra Charts linked to rithmic as the broker, and today I got a warning that I needed to make a payment to continue services. I made the payment but then real time data stopped coming through. I made sure forms were filled out, not sure why im no longer getting realtime data, please help. Thanks |
| [2019-12-09 23:52:51] |
| John - SC Support - Posts: 42772 |
|
Everything in your Sierra Chart account looks good, including the Denali Exchange Data Feed. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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