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Direct MessagesDate/Time: Tue, 16 Apr 2024 14:01:46 +0000
Data Feed Problem with New Active account
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| [2019-12-03 23:38:46] |
| User692951 - Posts: 1 |
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I have an active account (shows live) but chart will not update live. Unable to access trading for paid data now for 2 days. I have been unable to fix and also requested help from my team at Trade Pro Academy where they are also unsure to the situation. I can load a chart but it does not update live. Please advise |
| [2019-12-04 03:16:21] |
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We want you to open one chart that is not updating live and then follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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