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Date/Time: Fri, 06 Dec 2019 17:46:08 +0000



Live data

[2019-12-03 15:30:15]
BenjParis - Posts: 32
Hello,

My CME data is currently delayed when I connect to sierra chart data feed.
I'm confused as to why. I connected to the CQG broker to activate the non pro reduced fees, but when I get back on Sierra chart feed data is delayed.

Why is that? Is it because I have paid for feed at end of month and now I must pay again? Please clarify.

Also I wish to know what is the difference between the Daneli feed, and the regular Sierra Chart real time feed. For CME. Don't they both come from barchart? I read on the board that you have "more freedom" with Daneli feed. Please clarify as I want the best CME feed.

Thanks,
[2019-12-03 15:38:49]
Sierra Chart Engineering - Posts: 78964
Make sure you have Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds enabled.

If you still have a problem follow the below instructions:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

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For CME. Don't they both come from barchart?
No. The data comes directly from the CME in each case. The difference just has to do with the vendor of record and the network infrastructure. The network infrastructure is better with the Denali feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-03 15:39:12

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