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Date/Time: Wed, 08 Jul 2020 10:27:17 +0000



SC does not load historical FX data from SC but IB and that only for 21 days!?

[2019-12-03 15:19:43]
Andreas - Posts: 512 | Ending Date: 2020-10-18
SC,

i try to download intraday data for a lot of pairs but just recently i tried to dl EUR.JPY data to get a 240min chart.. however, SC only downloads 21 days for that pair and that only from Interactivebrokers and not from your Historical Feed

Software version: 2020 64-bit | 2019-12-03 10:15:59.242
Usage end date: 2020-10-18 | 2019-12-03 10:15:59.242
Enabled for: Advanced Features 2. | 2019-12-03 10:15:59.242
Enabled for: Sierra Chart Historical Data Service. | 2019-12-03 10:15:59.242
Enabled for: Denali Real-Time Exchange Data Feed. | 2019-12-03 10:15:59.242
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-03 10:15:59.242
Enabled for exchange2: CME (Trading Account Required) | 2019-12-03 10:15:59.242
Enabled for exchange2: CBOT (Trading Account Required) | 2019-12-03 10:15:59.242
Enabled for exchange2: COMEX (Trading Account Required) | 2019-12-03 10:15:59.242
Enabled for exchange2: NYMEX (Trading Account Required) | 2019-12-03 10:15:59.242
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-03 10:15:59.242
Current selected Data/Trading service: Interactive Brokers | 2019-12-03 10:15:59.242
Custom symbol settings values: enabled | 2019-12-03 10:15:59.242
Chart Update Interval: 300 | 2019-12-03 10:15:59.242
Intraday Data Storage Time Unit: 0 | 2019-12-03 10:15:59.242
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-03 10:15:59.242
2019-12-03 10:15:59 Local computer time | 2019-12-03 10:15:59.242
2019-12-03 15:15:59 Local computer time in UTC | 2019-12-03 10:15:59.242
2019-12-03 10:15:59 Local computer time in SC Time Zone | 2019-12-03 10:15:59.242
2019-12-03 14:31:57 Server time in UTC | 2019-12-03 10:15:59.242
Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-12-03 10:15:59.242
Program path: C:\SierraChart\ | 2019-12-03 10:15:59.242
Data Files path: C:\SierraChart\Data\ | 2019-12-03 10:15:59.242
OS Version Number: 5.1 | 2019-12-03 10:15:59.246
Locale Setting: C | 2019-12-03 10:15:59.246
DLLs: Alphatrade.dll, amirN.dll, AuctionVistaBubbles.dll, bm_dn5i.dll, chartdir60.dll, chartdir60_64.dll, Contracts_24.dll, Contracts_24_64.dll, Contracts_25.dll, Contracts_25_64.dll, Contracts_26.dll, Contracts_26_64.dll, Contracts_27.dll, Contracts_27_64.dll, CustomStockIndexCreator.dll, Dom_on_Chart.dll, EconomicEventsDisplay.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, flatten_all.dll, Forex_CurrencyDecorrelationAndCurrencyStrength.dll, GomMPPro.dll, GomOrderFlowPro.dll, OFARealChart.dll, relVolume.dll, RequestValuesFromServerAndDraw.dll | 2019-12-03 10:15:59.258

Interactive Brokers | Using primary service for historical data for EUR.JPY-CASH-IDEALPRO | 2019-12-03 10:16:11.681
Added historical Intraday data request for EUR.JPY-CASH-IDEALPRO to the queue. | 2019-12-03 10:16:11.681
Intraday data recording state for symbol EUR.JPY-CASH-IDEALPRO is set to download 'Pending'. | 2019-12-03 10:16:11.681
Triggering next historical data download in queue. | 2019-12-03 10:16:11.681
Reloading all charts with filename: EUR.JPY-CASH-IDEALPRO.scid | 2019-12-03 10:16:11.681
HD Request # 81 | Downloading Intraday chart data for EUR.JPY-CASH-IDEALPRO to the file EUR.JPY-CASH-IDEALPRO.scid. Service: interactive_brokers.trading | 2019-12-03 10:16:11.681
HD Request # 81 | Download start date-time: 2009-12-05 10:16:11.000 | 2019-12-03 10:16:11.682
HD Request # 81 | Requesting a total of 21 days and 0 seconds. | 2019-12-03 10:16:11.682
HD Request # 81 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1728000. | 2019-12-03 10:16:11.682
HD Request # 81 | Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-13 11:26:11 for EUR.JPY-CASH-IDEALPRO. PriceType: MIDPOINT | 2019-12-03 10:16:11.682
EUR.JPY-CASH-IDEALPRO [C-D] 240 Min #1 | Reloading chart. | 2019-12-03 10:16:11.722
EUR.JPY-CASH-IDEALPRO [C-D] 240 Min #1 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2019-12-03 10:16:11.722
EUR.JPY-CASH-IDEALPRO [C-D] 240 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-12-03 10:16:11.722
EUR.JPY-CASH-IDEALPRO [C-D] 240 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EUR.JPY-CASH-IDEALPRO.scid | 2019-12-03 10:16:11.729
HD Request # 81 | Processing historical data message from TWS | 2019-12-03 10:16:12.377
HD Request # 81 | Receiving Intraday data for EUR.JPY-CASH-IDEALPRO starting at 2019-11-12 11:26:30 | 2019-12-03 10:16:12.377
HD Request # 81 | Timestamp of first Intraday data file record written: 2019-11-12 11:26:30 | 2019-12-03 10:16:12.378
HD Request # 81 | Received 2881 records and wrote 2850 records from 2019-11-12 11:11:00 to 2019-11-13 11:26:00. | 2019-12-03 10:16:12.379
HD Request # 81 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1641600. | 2019-12-03 10:16:12.379
HD Request # 81 | Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-14 11:26:11 for EUR.JPY-CASH-IDEALPRO. PriceType: MIDPOINT | 2019-12-03 10:16:12.379
HD Request # 81 | Processing historical data message from TWS | 2019-12-03 10:16:18.187
HD Request # 81 | Received 2881 records and wrote 2850 records from 2019-11-13 11:11:00 to 2019-11-14 11:26:00. | 2019-12-03 10:16:18.189
HD Request # 81 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1555200. | 2019-12-03 10:16:18.189
HD Request # 81 | Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-15 11:26:11 for EUR.JPY-CASH-IDEALPRO. PriceType: MIDPOINT | 2019-12-03 10:16:18.189
HD Request # 81 | Processing historical data message from TWS | 2019-12-03 10:16:24.262
HD Request # 81 | Received 2881 records and wrote 2850 records from 2019-11-14 11:11:00 to 2019-11-15 11:26:00. | 2019-12-03 10:16:24.264
HD Request # 81 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1468800. | 2019-12-03 10:16:24.264
HD Request # 81 | Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-16 11:26:11 for EUR.JPY-CASH-IDEALPRO. PriceType: MIDPOINT | 2019-12-03 10:16:24.264
HD Request # 81 | Processing historical data message from TWS | 2019-12-03 10:16:30.365
HD Request # 81 | Received 2880 records and wrote 667 records from 2019-11-14 16:45:00 to 2019-11-15 16:59:30. | 2019-12-03 10:16:30.366
HD Request # 81 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1382400. | 2019-12-03 10:16:30.366
HD Request # 81 | Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-17 11:26:11 for EUR.JPY-CASH-IDEALPRO. PriceType: MIDPOINT | 2019-12-03 10:16:30.366

it does so with all FX symbols. however, i did that a while ago already and iirc it did indeed dl historical data from your backfill service..

please advise
Date Time Of Last Edit: 2019-12-03 15:20:17
[2019-12-03 18:21:23]
Sierra Chart Engineering - Posts: 87402 | Ending Date: 2021-04-05
The problem is specific to EUR.JPY-CASH-IDEALPRO. We added the necessary Symbol Settings to resolve.

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-03 18:21:55
[2019-12-03 18:31:05]
Andreas - Posts: 512 | Ending Date: 2020-10-18
there are several more symbols though..

i will note them and report back.
[2019-12-03 18:32:21]
Andreas - Posts: 512 | Ending Date: 2020-10-18
or could you just tell me (us) what you add?

that way i can add those symbols and their settings by myself
[2019-12-03 18:34:21]
Sierra Chart Engineering - Posts: 87402 | Ending Date: 2021-04-05
Just let us know the symbols. We really need to add them ourselves so they are available for all users.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-03 18:34:26
[2019-12-03 19:53:11]
Andreas - Posts: 512 | Ending Date: 2020-10-18
ok, sure.. makes sense..

the symbols in question are (at least):

AUD.NZD-CASH-IDEALPRO
AUD.HKD-CASH-IDEALPRO
AUD.SGD-CASH-IDEALPRO
CAD.CHF-CASH-IDEALPRO
CAD.HKD-CASH-IDEALPRO
CHF.JPY-CASH-IDEALPRO
CHF.ZAR-CASH-IDEALPRO
EUR.AUD-CASH-IDEALPRO
EUR.CAD-CASH-IDEALPRO
EUR.CHF-CASH-IDEALPRO
EUR.CZK-CASH-IDEALPRO
EUR.HKD-CASH-IDEALPRO
EUR.JPY-CASH-IDEALPRO
EUR.NOK-CASH-IDEALPRO
EUR.NZD-CASH-IDEALPRO
EUR.SEK-CASH-IDEALPRO
EUR.SGD-CASH-IDEALPRO
EUR.TRY-CASH-IDEALPRO
EUR.ZAR-CASH-IDEALPRO
GBP.AUD-CASH-IDEALPRO
GBP.CAD-CASH-IDEALPRO
GBP.CHF-CASH-IDEALPRO
GBP.JPY-CASH-IDEALPRO
GBP.NZD-CASH-IDEALPRO
GBP.PLN-CASH-IDEALPRO
GBP.SGD-CASH-IDEALPRO
GBP.ZAR-CASH-IDEALPRO
HKD.JPY-CASH-IDEALPRO
NZD.CAD-CASH-IDEALPRO
NZD.CHF-CASH-IDEALPRO
NZD.JPY-CASH-IDEALPRO
SGD.JPY-CASH-IDEALPRO
TRY.JPY-CASH-IDEALPRO
USD.CNH-CASH-IDEALPRO
USD.CZK-CASH-IDEALPRO
USD.DKK-CASH-IDEALPRO
USD.HUF-CASH-IDEALPRO
USD.MXN-CASH-IDEALPRO
USD.NOK-CASH-IDEALPRO
USD.PLN-CASH-IDEALPRO
USD.SGD-CASH-IDEALPRO
USD.SEK-CASH-IDEALPRO
USD.ZAR-CASH-IDEALPRO
ZAR.JPY-CASH-IDEALPRO

thanks,
Andreas
[2019-12-04 17:24:56]
Andreas - Posts: 512 | Ending Date: 2020-10-18
SC, you come back to me with this, right?
[2019-12-05 04:35:45]
Sierra Chart Engineering - Posts: 87402 | Ending Date: 2021-04-05
We are setting these up now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-05 11:57:57]
Sierra_Chart Engineering - Posts: 699 | Ending Date: 2020-10-09
The symbol settings have been updated.

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2019-12-05 17:43:44]
Andreas - Posts: 512 | Ending Date: 2020-10-18
i updated the symbol settings and nothing has changed...

Software version: 2020 64-bit | 2019-12-05 12:41:48.294
Usage end date: 2020-10-18 | 2019-12-05 12:41:48.294
Enabled for: Advanced Features 2. | 2019-12-05 12:41:48.294
Enabled for: Sierra Chart Historical Data Service. | 2019-12-05 12:41:48.294
Enabled for: Denali Real-Time Exchange Data Feed. | 2019-12-05 12:41:48.294
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-05 12:41:48.294
Enabled for exchange2: CME (Trading Account Required) | 2019-12-05 12:41:48.294
Enabled for exchange2: CBOT (Trading Account Required) | 2019-12-05 12:41:48.294
Enabled for exchange2: COMEX (Trading Account Required) | 2019-12-05 12:41:48.294
Enabled for exchange2: NYMEX (Trading Account Required) | 2019-12-05 12:41:48.294
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-05 12:41:48.294
Current selected Data/Trading service: Interactive Brokers | 2019-12-05 12:41:48.294
Custom symbol settings values: enabled | 2019-12-05 12:41:48.294
Chart Update Interval: 300 | 2019-12-05 12:41:48.294
Intraday Data Storage Time Unit: 0 | 2019-12-05 12:41:48.294
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-05 12:41:48.294
2019-12-05 12:41:48 Local computer time | 2019-12-05 12:41:48.294
2019-12-05 17:41:48 Local computer time in UTC | 2019-12-05 12:41:48.294
2019-12-05 12:41:48 Local computer time in SC Time Zone | 2019-12-05 12:41:48.294
2019-12-05 08:17:58 Server time in UTC | 2019-12-05 12:41:48.294
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-05 12:41:48.294
Program path: C:\SierraChart\ | 2019-12-05 12:41:48.294
Data Files path: C:\SierraChart\Data\ | 2019-12-05 12:41:48.294
OS Version Number: 5.1 | 2019-12-05 12:41:48.307
Locale Setting: C | 2019-12-05 12:41:48.307
DLLs: Alphatrade.dll, amirN.dll, AuctionVistaBubbles.dll, bm_dn5i.dll, chartdir60.dll, chartdir60_64.dll, Contracts_24.dll, Contracts_24_64.dll, Contracts_25.dll, Contracts_25_64.dll, Contracts_26.dll, Contracts_26_64.dll, Contracts_27.dll, Contracts_27_64.dll, CustomStockIndexCreator.dll, Dom_on_Chart.dll, EconomicEventsDisplay.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, flatten_all.dll, Forex_CurrencyDecorrelationAndCurrencyStrength.dll, GomMPPro.dll, GomOrderFlowPro.dll, OFARealChart.dll, relVolume.dll, RequestValuesFromServerAndDraw.dll | 2019-12-05 12:41:48.317

Interactive Brokers | Using primary service for historical data for EUR.NOK-CASH-IDEALPRO | 2019-12-05 12:41:59.733
Added historical Intraday data request for EUR.NOK-CASH-IDEALPRO to the queue. | 2019-12-05 12:41:59.733
Intraday data recording state for symbol EUR.NOK-CASH-IDEALPRO is set to download 'Pending'. | 2019-12-05 12:41:59.733
Triggering next historical data download in queue. | 2019-12-05 12:41:59.733
Reloading all charts with filename: EUR.NOK-CASH-IDEALPRO.scid | 2019-12-05 12:41:59.733
HD Request # 137 | Downloading Intraday chart data for EUR.NOK-CASH-IDEALPRO to the file EUR.NOK-CASH-IDEALPRO.scid. Service: interactive_brokers.trading | 2019-12-05 12:41:59.733
HD Request # 137 | Download start date-time: 2009-12-07 12:41:59.000 | 2019-12-05 12:41:59.734
HD Request # 137 | Requesting a total of 21 days and 0 seconds. | 2019-12-05 12:41:59.734
HD Request # 137 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1728000. | 2019-12-05 12:41:59.734
HD Request # 137 | Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-15 13:51:59 for EUR.NOK-CASH-IDEALPRO. PriceType: MIDPOINT | 2019-12-05 12:41:59.734
EUR.NOK-CASH-IDEALPRO [C-D] 240 Min #1 | Reloading chart. | 2019-12-05 12:41:59.977
EUR.NOK-CASH-IDEALPRO [C-D] 240 Min #1 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2019-12-05 12:41:59.977
EUR.NOK-CASH-IDEALPRO [C-D] 240 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-12-05 12:41:59.977
EUR.NOK-CASH-IDEALPRO [C-D] 240 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EUR.NOK-CASH-IDEALPRO.scid | 2019-12-05 12:41:59.983
HD Request # 137 | Processing historical data message from TWS | 2019-12-05 12:42:00.958
HD Request # 137 | Receiving Intraday data for EUR.NOK-CASH-IDEALPRO starting at 2019-11-14 13:52:00 | 2019-12-05 12:42:00.958
HD Request # 137 | Timestamp of first Intraday data file record written: 2019-11-14 13:52:00 | 2019-12-05 12:42:00.959
HD Request # 137 | Received 2881 records and wrote 2850 records from 2019-11-14 13:36:30 to 2019-11-15 13:51:30. | 2019-12-05 12:42:00.960
HD Request # 137 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1641600. | 2019-12-05 12:42:00.960
HD Request # 137 | Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-16 13:51:59 for EUR.NOK-CASH-IDEALPRO. PriceType: MIDPOINT | 2019-12-05 12:42:00.960
HD Request # 137 | Processing historical data message from TWS | 2019-12-05 12:42:06.497
HD Request # 137 | Received 2880 records and wrote 376 records from 2019-11-14 16:45:00 to 2019-11-15 16:59:30. | 2019-12-05 12:42:06.498
HD Request # 137 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1555200. | 2019-12-05 12:42:06.498
HD Request # 137 | Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-17 13:51:59 for EUR.NOK-CASH-IDEALPRO. PriceType: MIDPOINT | 2019-12-05 12:42:06.498
HD Request # 137 | Processing historical data message from TWS | 2019-12-05 12:42:12.444
HD Request # 137 | Received 2880 records and wrote 0 records from 2019-11-14 16:45:00 to 2019-11-15 16:59:30. | 2019-12-05 12:42:12.445
HD Request # 137 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1468800. | 2019-12-05 12:42:12.445
HD Request # 137 | Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-18 13:51:59 for EUR.NOK-CASH-IDEALPRO. PriceType: MIDPOINT | 2019-12-05 12:42:12.445
HD Request # 137 | Processing historical data message from TWS | 2019-12-05 12:42:18.545
HD Request # 137 | Received 2881 records and wrote 2474 records from 2019-11-15 13:36:30 to 2019-11-18 13:51:30. | 2019-12-05 12:42:18.546
HD Request # 137 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1382400. | 2019-12-05 12:42:18.546
HD Request # 137 | Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-19 13:51:59 for EUR.NOK-CASH-IDEALPRO. PriceType: MIDPOINT | 2019-12-05 12:42:18.546


it still loads from IB and still loads 21 days only..
[2019-12-05 17:45:14]
Andreas - Posts: 512 | Ending Date: 2020-10-18
it does load for EUR.JPY now though but with fantasy prices
Date Time Of Last Edit: 2019-12-05 17:46:33
imageSelection_318.png / V - Attached On 2019-12-05 17:46:29 UTC - Size: 33.65 KB - 45 views
[2019-12-05 17:56:56]
Sierra Chart Engineering - Posts: 87402 | Ending Date: 2021-04-05
We apologize for that. The mapping was wrong for that symbol . We will double check them all.

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

After that:
Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-06 08:42:10]
Andreas - Posts: 512 | Ending Date: 2020-10-18
SC,

whatever you did, it didnt work

only(!) EUR.JPY-CASH-IDEALPRO of that entire list downloads historical data from your servers.

AUD.HKD-CASH-IDEALPRO
AUD.SGD-CASH-IDEALPRO
CAD.CHF-CASH-IDEALPRO
CAD.HKD-CASH-IDEALPRO
CHF.JPY-CASH-IDEALPRO
CHF.ZAR-CASH-IDEALPRO
EUR.AUD-CASH-IDEALPRO
EUR.CAD-CASH-IDEALPRO
EUR.CHF-CASH-IDEALPRO
EUR.CZK-CASH-IDEALPRO
EUR.HKD-CASH-IDEALPRO
EUR.JPY-CASH-IDEALPRO
EUR.NOK-CASH-IDEALPRO
EUR.NZD-CASH-IDEALPRO
EUR.SEK-CASH-IDEALPRO
EUR.SGD-CASH-IDEALPRO
EUR.TRY-CASH-IDEALPRO
EUR.ZAR-CASH-IDEALPRO
GBP.AUD-CASH-IDEALPRO
GBP.CAD-CASH-IDEALPRO
GBP.CHF-CASH-IDEALPRO
GBP.JPY-CASH-IDEALPRO
GBP.NZD-CASH-IDEALPRO
GBP.PLN-CASH-IDEALPRO
GBP.SGD-CASH-IDEALPRO
GBP.ZAR-CASH-IDEALPRO
HKD.JPY-CASH-IDEALPRO
NZD.CAD-CASH-IDEALPRO
NZD.CHF-CASH-IDEALPRO
NZD.JPY-CASH-IDEALPRO
SGD.JPY-CASH-IDEALPRO
TRY.JPY-CASH-IDEALPRO
USD.CNH-CASH-IDEALPRO
USD.CZK-CASH-IDEALPRO
USD.DKK-CASH-IDEALPRO
USD.HUF-CASH-IDEALPRO
USD.MXN-CASH-IDEALPRO
USD.NOK-CASH-IDEALPRO
USD.PLN-CASH-IDEALPRO
USD.SGD-CASH-IDEALPRO
USD.SEK-CASH-IDEALPRO
USD.ZAR-CASH-IDEALPRO
ZAR.JPY-CASH-IDEALPRO
[2019-12-07 01:56:07]
Sierra Chart Engineering - Posts: 87402 | Ending Date: 2021-04-05
We apologize for this. There was an internal misunderstanding when the task was worked on. We are correcting this .
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-08 04:01:29]
Sierra_Chart Engineering - Posts: 699 | Ending Date: 2020-10-09
The mapping has now been set up for these symbols if there is an FXCM equivalent symbol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2019-12-11 18:05:48]
Andreas - Posts: 512 | Ending Date: 2020-10-18
SC,

thanks for this! However there still are some issues:

AUD.HKD-CASH-IDEALPRO
AUD.SGD-CASH-IDEALPRO
CAD.HKD-CASH-IDEALPRO
EUR.HKD-CASH-IDEALPRO
EUR.SGD-CASH-IDEALPRO
USD.HUF-CASH-IDEALPRO
USD.PLN-CASH-IDEALPRO

do not download *any* history with the message "Download Failed". while i understand that they might not be available via FXCM i dont see a reason why they dont download from Interactivebrokers then? and while we're at IB, i dont see why it can only be 21 days either?



Added historical Intraday data request for CAD.HKD-CASH-IDEALPRO to the queue. | 2019-12-11 04:50:35.135
Intraday data recording state for symbol CAD.HKD-CASH-IDEALPRO is set to download 'Pending'. | 2019-12-11 04:50:35.135
Triggering next historical data download in queue. | 2019-12-11 04:50:35.135
Reloading all charts with filename: CAD.HKD-CASH-IDEALPRO.scid | 2019-12-11 04:50:35.135
HD Request # 79 | Downloading Intraday chart data for CAD.HKD-CASH-IDEALPRO to the file CAD.HKD-CASH-IDEALPRO.scid. Service: fxcm | 2019-12-11 04:50:35.135
HD Request # 79 | Download start date-time: 2009-12-13 04:50:35.000 | 2019-12-11 04:50:35.135
HD Request # 79 | Using server: ds3.sierracharts.com port 10149 | 2019-12-11 04:50:35.135
Socket (4) | Creating socket. | 2019-12-11 04:50:35.135
Socket (4) | Connecting to IP: 65.182.172.42. | 2019-12-11 04:50:35.136
CAD.HKD-CASH-IDEALPRO [C-D] 240 Min #1 | Reloading chart. | 2019-12-11 04:50:35.184
CAD.HKD-CASH-IDEALPRO [C-D] 240 Min #1 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2019-12-11 04:50:35.184
CAD.HKD-CASH-IDEALPRO [C-D] 240 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-12-11 04:50:35.184
CAD.HKD-CASH-IDEALPRO [C-D] 240 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CAD.HKD-CASH-IDEALPRO.scid | 2019-12-11 04:50:35.190
HD Request # 79 | Setting DTC encoding to Binary VLS | 2019-12-11 04:50:35.445
HD Request # 79 | Sending historical data logon request message. | 2019-12-11 04:50:35.445
HD Request # 79 | Requesting Intraday data. Start date-time: 2009-12-13 04:50:35. Record interval: 0. Symbol: CADHKD | 2019-12-11 04:50:35.586
Socket (4) | CloseSocket call. | 2019-12-11 04:50:35.730
Socket (4) | Shutdown started. Waiting for graceful close. | 2019-12-11 04:50:35.730
HD Request # 79 | Error downloading historical Intraday data for CAD.HKD-CASH-IDEALPRO. Historical data file not available for symbol. | 2019-12-11 04:50:35.734
Historical data download thread signaled to stop. | 2019-12-11 04:50:35.734
HD Request # 79 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CAD.HKD-CASH-IDEALPRO | 2019-12-11 04:50:35.734
HD Request # 79 | Completion time: 0s | 2019-12-11 04:50:35.734
HD Request # 79 | Intraday data download complete for CAD.HKD-CASH-IDEALPRO. Unique request ID: 78 | 2019-12-11 04:50:35.734
Removing historical data download ID 78. | 2019-12-11 04:50:35.734
Real-time Intraday chart data file updates started for CAD.HKD-CASH-IDEALPRO | 2019-12-11 04:50:35.734
Intraday chart data file opened for CAD.HKD-CASH-IDEALPRO | 2019-12-11 04:50:35.734




additionally there is an intraday data issue (daily data is fine though) with those:

EUR.CZK-CASH-IDEALPRO intraday data download stops 10/11/2015
HKD.JPY-CASH-IDEALPRO intraday data download stops 01/30/2015
SGD.JPY-CASH-IDEALPRO intraday data download stops 01/30/2015
USD.CZK-CASH-IDEALPRO intraday data download stops 10/11/2015
USD.DKK-CASH-IDEALPRO intraday data download stops 11/12/2015




plus an issue with "Symbol settings not found for current service" for

EUR.ZAR-CASH-IDEALPRO
GBP.PLN-CASH-IDEALPRO
GBP.SGD-CASH-IDEALPRO
GBP.ZAR-CASH-IDEALPRO




and an issue with

TRY.JPY-CASH-IDEALPRO - "Symbol is unknown. No security Definition has been found" (it dowmnlods data just fine though)


please advise,
Andreas
[2019-12-13 20:09:22]
Andreas - Posts: 512 | Ending Date: 2020-10-18
SC?
[2019-12-13 20:52:44]
Sierra Chart Engineering - Posts: 87402 | Ending Date: 2021-04-05
We need time to get to this. And it may be best that we just withdraw the historical data support altogether for the symbols and just rely on what Interactive Brokers has. That is actually our decision. We are just going to withdraw the historical data support altogether for these.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-13 20:53:39
[2019-12-13 21:16:04]
Andreas - Posts: 512 | Ending Date: 2020-10-18
as long as you keep the ones which work!

and pls let us download more than 21 days from IB
[2019-12-14 05:25:21]
Sierra Chart Engineering - Posts: 87402 | Ending Date: 2021-04-05
and pls let us download more than 21 days from IB
You can. Refer to:
https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#DownloadingMoreDaysOfHistoricalDataDirectlyFromInteractiveBrokers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-14 12:40:31]
Andreas - Posts: 512 | Ending Date: 2020-10-18
yeah, i know that and mine is set to 3650, however, SC doesnt seem to bother and still downloads only 21 days
[2019-12-14 12:41:58]
Andreas - Posts: 512 | Ending Date: 2020-10-18
ah, found it..

there is another setting inside the SC settings? isnt that a bit redundant?

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