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SC does not load historical FX data from SC but IB and that only for 21 days!?

[2019-12-03 15:19:43] #1
Andreas - Posts: 512 \| Ending Date: 2020-10-18
SC, i try to download intraday data for a lot of pairs but just recently i tried to dl EUR.JPY data to get a 240min chart.. however, SC only downloads 21 days for that pair and that only from Interactivebrokers and not from your Historical Feed Software version: 2020 64-bit \| 2019-12-03 10:15:59.242 Usage end date: 2020-10-18 \| 2019-12-03 10:15:59.242 Enabled for: Advanced Features 2. \| 2019-12-03 10:15:59.242 Enabled for: Sierra Chart Historical Data Service. \| 2019-12-03 10:15:59.242 Enabled for: Denali Real-Time Exchange Data Feed. \| 2019-12-03 10:15:59.242 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2019-12-03 10:15:59.242 Enabled for exchange2: CME (Trading Account Required) \| 2019-12-03 10:15:59.242 Enabled for exchange2: CBOT (Trading Account Required) \| 2019-12-03 10:15:59.242 Enabled for exchange2: COMEX (Trading Account Required) \| 2019-12-03 10:15:59.242 Enabled for exchange2: NYMEX (Trading Account Required) \| 2019-12-03 10:15:59.242 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-12-03 10:15:59.242 Current selected Data/Trading service: Interactive Brokers \| 2019-12-03 10:15:59.242 Custom symbol settings values: enabled \| 2019-12-03 10:15:59.242 Chart Update Interval: 300 \| 2019-12-03 10:15:59.242 Intraday Data Storage Time Unit: 0 \| 2019-12-03 10:15:59.242 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-12-03 10:15:59.242 2019-12-03 10:15:59 Local computer time \| 2019-12-03 10:15:59.242 2019-12-03 15:15:59 Local computer time in UTC \| 2019-12-03 10:15:59.242 2019-12-03 10:15:59 Local computer time in SC Time Zone \| 2019-12-03 10:15:59.242 2019-12-03 14:31:57 Server time in UTC \| 2019-12-03 10:15:59.242 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2019-12-03 10:15:59.242 Program path: C:\SierraChart\ \| 2019-12-03 10:15:59.242 Data Files path: C:\SierraChart\Data\ \| 2019-12-03 10:15:59.242 OS Version Number: 5.1 \| 2019-12-03 10:15:59.246 Locale Setting: C \| 2019-12-03 10:15:59.246 DLLs: Alphatrade.dll, amirN.dll, AuctionVistaBubbles.dll, bm_dn5i.dll, chartdir60.dll, chartdir60_64.dll, Contracts_24.dll, Contracts_24_64.dll, Contracts_25.dll, Contracts_25_64.dll, Contracts_26.dll, Contracts_26_64.dll, Contracts_27.dll, Contracts_27_64.dll, CustomStockIndexCreator.dll, Dom_on_Chart.dll, EconomicEventsDisplay.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, flatten_all.dll, Forex_CurrencyDecorrelationAndCurrencyStrength.dll, GomMPPro.dll, GomOrderFlowPro.dll, OFARealChart.dll, relVolume.dll, RequestValuesFromServerAndDraw.dll \| 2019-12-03 10:15:59.258 Interactive Brokers \| Using primary service for historical data for EUR.JPY-CASH-IDEALPRO \| 2019-12-03 10:16:11.681 Added historical Intraday data request for EUR.JPY-CASH-IDEALPRO to the queue. \| 2019-12-03 10:16:11.681 Intraday data recording state for symbol EUR.JPY-CASH-IDEALPRO is set to download 'Pending'. \| 2019-12-03 10:16:11.681 Triggering next historical data download in queue. \| 2019-12-03 10:16:11.681 Reloading all charts with filename: EUR.JPY-CASH-IDEALPRO.scid \| 2019-12-03 10:16:11.681 HD Request # 81 \| Downloading Intraday chart data for EUR.JPY-CASH-IDEALPRO to the file EUR.JPY-CASH-IDEALPRO.scid. Service: interactive_brokers.trading \| 2019-12-03 10:16:11.681 HD Request # 81 \| Download start date-time: 2009-12-05 10:16:11.000 \| 2019-12-03 10:16:11.682 HD Request # 81 \| Requesting a total of 21 days and 0 seconds. \| 2019-12-03 10:16:11.682 HD Request # 81 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 1728000. \| 2019-12-03 10:16:11.682 HD Request # 81 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-13 11:26:11 for EUR.JPY-CASH-IDEALPRO. PriceType: MIDPOINT \| 2019-12-03 10:16:11.682 EUR.JPY-CASH-IDEALPRO [C-D] 240 Min #1 \| Reloading chart. \| 2019-12-03 10:16:11.722 EUR.JPY-CASH-IDEALPRO [C-D] 240 Min #1 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-03 10:16:11.722 EUR.JPY-CASH-IDEALPRO [C-D] 240 Min #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-03 10:16:11.722 EUR.JPY-CASH-IDEALPRO [C-D] 240 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EUR.JPY-CASH-IDEALPRO.scid \| 2019-12-03 10:16:11.729 HD Request # 81 \| Processing historical data message from TWS \| 2019-12-03 10:16:12.377 HD Request # 81 \| Receiving Intraday data for EUR.JPY-CASH-IDEALPRO starting at 2019-11-12 11:26:30 \| 2019-12-03 10:16:12.377 HD Request # 81 \| Timestamp of first Intraday data file record written: 2019-11-12 11:26:30 \| 2019-12-03 10:16:12.378 HD Request # 81 \| Received 2881 records and wrote 2850 records from 2019-11-12 11:11:00 to 2019-11-13 11:26:00. \| 2019-12-03 10:16:12.379 HD Request # 81 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 1641600. \| 2019-12-03 10:16:12.379 HD Request # 81 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-14 11:26:11 for EUR.JPY-CASH-IDEALPRO. PriceType: MIDPOINT \| 2019-12-03 10:16:12.379 HD Request # 81 \| Processing historical data message from TWS \| 2019-12-03 10:16:18.187 HD Request # 81 \| Received 2881 records and wrote 2850 records from 2019-11-13 11:11:00 to 2019-11-14 11:26:00. \| 2019-12-03 10:16:18.189 HD Request # 81 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 1555200. \| 2019-12-03 10:16:18.189 HD Request # 81 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-15 11:26:11 for EUR.JPY-CASH-IDEALPRO. PriceType: MIDPOINT \| 2019-12-03 10:16:18.189 HD Request # 81 \| Processing historical data message from TWS \| 2019-12-03 10:16:24.262 HD Request # 81 \| Received 2881 records and wrote 2850 records from 2019-11-14 11:11:00 to 2019-11-15 11:26:00. \| 2019-12-03 10:16:24.264 HD Request # 81 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 1468800. \| 2019-12-03 10:16:24.264 HD Request # 81 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-16 11:26:11 for EUR.JPY-CASH-IDEALPRO. PriceType: MIDPOINT \| 2019-12-03 10:16:24.264 HD Request # 81 \| Processing historical data message from TWS \| 2019-12-03 10:16:30.365 HD Request # 81 \| Received 2880 records and wrote 667 records from 2019-11-14 16:45:00 to 2019-11-15 16:59:30. \| 2019-12-03 10:16:30.366 HD Request # 81 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 1382400. \| 2019-12-03 10:16:30.366 HD Request # 81 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-17 11:26:11 for EUR.JPY-CASH-IDEALPRO. PriceType: MIDPOINT \| 2019-12-03 10:16:30.366 it does so with all FX symbols. however, i did that a while ago already and iirc it did indeed dl historical data from your backfill service.. please advise Date Time Of Last Edit: 2019-12-03 15:20:17

[2019-12-03 18:21:23] #2
Sierra Chart Engineering - Posts: 87402 \| Ending Date: 2021-04-05
The problem is specific to EUR.JPY-CASH-IDEALPRO. We added the necessary Symbol Settings to resolve. Follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2019-12-03 18:21:55

[2019-12-03 18:31:05] #3
Andreas - Posts: 512 \| Ending Date: 2020-10-18
there are several more symbols though.. i will note them and report back.

[2019-12-03 18:32:21] #4
Andreas - Posts: 512 \| Ending Date: 2020-10-18
or could you just tell me (us) what you add? that way i can add those symbols and their settings by myself

[2019-12-03 18:34:21] #5
Sierra Chart Engineering - Posts: 87402 \| Ending Date: 2021-04-05
Just let us know the symbols. We really need to add them ourselves so they are available for all users. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2019-12-03 18:34:26

[2019-12-03 19:53:11] #6
Andreas - Posts: 512 \| Ending Date: 2020-10-18
ok, sure.. makes sense.. the symbols in question are (at least): AUD.NZD-CASH-IDEALPRO AUD.HKD-CASH-IDEALPRO AUD.SGD-CASH-IDEALPRO CAD.CHF-CASH-IDEALPRO CAD.HKD-CASH-IDEALPRO CHF.JPY-CASH-IDEALPRO CHF.ZAR-CASH-IDEALPRO EUR.AUD-CASH-IDEALPRO EUR.CAD-CASH-IDEALPRO EUR.CHF-CASH-IDEALPRO EUR.CZK-CASH-IDEALPRO EUR.HKD-CASH-IDEALPRO EUR.JPY-CASH-IDEALPRO EUR.NOK-CASH-IDEALPRO EUR.NZD-CASH-IDEALPRO EUR.SEK-CASH-IDEALPRO EUR.SGD-CASH-IDEALPRO EUR.TRY-CASH-IDEALPRO EUR.ZAR-CASH-IDEALPRO GBP.AUD-CASH-IDEALPRO GBP.CAD-CASH-IDEALPRO GBP.CHF-CASH-IDEALPRO GBP.JPY-CASH-IDEALPRO GBP.NZD-CASH-IDEALPRO GBP.PLN-CASH-IDEALPRO GBP.SGD-CASH-IDEALPRO GBP.ZAR-CASH-IDEALPRO HKD.JPY-CASH-IDEALPRO NZD.CAD-CASH-IDEALPRO NZD.CHF-CASH-IDEALPRO NZD.JPY-CASH-IDEALPRO SGD.JPY-CASH-IDEALPRO TRY.JPY-CASH-IDEALPRO USD.CNH-CASH-IDEALPRO USD.CZK-CASH-IDEALPRO USD.DKK-CASH-IDEALPRO USD.HUF-CASH-IDEALPRO USD.MXN-CASH-IDEALPRO USD.NOK-CASH-IDEALPRO USD.PLN-CASH-IDEALPRO USD.SGD-CASH-IDEALPRO USD.SEK-CASH-IDEALPRO USD.ZAR-CASH-IDEALPRO ZAR.JPY-CASH-IDEALPRO thanks, Andreas

[2019-12-04 17:24:56] #7
Andreas - Posts: 512 \| Ending Date: 2020-10-18
SC, you come back to me with this, right?

[2019-12-05 04:35:45] #8
Sierra Chart Engineering - Posts: 87402 \| Ending Date: 2021-04-05
We are setting these up now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2019-12-05 11:57:57] #9
Sierra_Chart Engineering - Posts: 699 \| Ending Date: 2020-10-09
The symbol settings have been updated. Follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

[2019-12-05 17:43:44] #10
Andreas - Posts: 512 \| Ending Date: 2020-10-18
i updated the symbol settings and nothing has changed... Software version: 2020 64-bit \| 2019-12-05 12:41:48.294 Usage end date: 2020-10-18 \| 2019-12-05 12:41:48.294 Enabled for: Advanced Features 2. \| 2019-12-05 12:41:48.294 Enabled for: Sierra Chart Historical Data Service. \| 2019-12-05 12:41:48.294 Enabled for: Denali Real-Time Exchange Data Feed. \| 2019-12-05 12:41:48.294 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2019-12-05 12:41:48.294 Enabled for exchange2: CME (Trading Account Required) \| 2019-12-05 12:41:48.294 Enabled for exchange2: CBOT (Trading Account Required) \| 2019-12-05 12:41:48.294 Enabled for exchange2: COMEX (Trading Account Required) \| 2019-12-05 12:41:48.294 Enabled for exchange2: NYMEX (Trading Account Required) \| 2019-12-05 12:41:48.294 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-12-05 12:41:48.294 Current selected Data/Trading service: Interactive Brokers \| 2019-12-05 12:41:48.294 Custom symbol settings values: enabled \| 2019-12-05 12:41:48.294 Chart Update Interval: 300 \| 2019-12-05 12:41:48.294 Intraday Data Storage Time Unit: 0 \| 2019-12-05 12:41:48.294 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-12-05 12:41:48.294 2019-12-05 12:41:48 Local computer time \| 2019-12-05 12:41:48.294 2019-12-05 17:41:48 Local computer time in UTC \| 2019-12-05 12:41:48.294 2019-12-05 12:41:48 Local computer time in SC Time Zone \| 2019-12-05 12:41:48.294 2019-12-05 08:17:58 Server time in UTC \| 2019-12-05 12:41:48.294 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-12-05 12:41:48.294 Program path: C:\SierraChart\ \| 2019-12-05 12:41:48.294 Data Files path: C:\SierraChart\Data\ \| 2019-12-05 12:41:48.294 OS Version Number: 5.1 \| 2019-12-05 12:41:48.307 Locale Setting: C \| 2019-12-05 12:41:48.307 DLLs: Alphatrade.dll, amirN.dll, AuctionVistaBubbles.dll, bm_dn5i.dll, chartdir60.dll, chartdir60_64.dll, Contracts_24.dll, Contracts_24_64.dll, Contracts_25.dll, Contracts_25_64.dll, Contracts_26.dll, Contracts_26_64.dll, Contracts_27.dll, Contracts_27_64.dll, CustomStockIndexCreator.dll, Dom_on_Chart.dll, EconomicEventsDisplay.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, flatten_all.dll, Forex_CurrencyDecorrelationAndCurrencyStrength.dll, GomMPPro.dll, GomOrderFlowPro.dll, OFARealChart.dll, relVolume.dll, RequestValuesFromServerAndDraw.dll \| 2019-12-05 12:41:48.317 Interactive Brokers \| Using primary service for historical data for EUR.NOK-CASH-IDEALPRO \| 2019-12-05 12:41:59.733 Added historical Intraday data request for EUR.NOK-CASH-IDEALPRO to the queue. \| 2019-12-05 12:41:59.733 Intraday data recording state for symbol EUR.NOK-CASH-IDEALPRO is set to download 'Pending'. \| 2019-12-05 12:41:59.733 Triggering next historical data download in queue. \| 2019-12-05 12:41:59.733 Reloading all charts with filename: EUR.NOK-CASH-IDEALPRO.scid \| 2019-12-05 12:41:59.733 HD Request # 137 \| Downloading Intraday chart data for EUR.NOK-CASH-IDEALPRO to the file EUR.NOK-CASH-IDEALPRO.scid. Service: interactive_brokers.trading \| 2019-12-05 12:41:59.733 HD Request # 137 \| Download start date-time: 2009-12-07 12:41:59.000 \| 2019-12-05 12:41:59.734 HD Request # 137 \| Requesting a total of 21 days and 0 seconds. \| 2019-12-05 12:41:59.734 HD Request # 137 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 1728000. \| 2019-12-05 12:41:59.734 HD Request # 137 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-15 13:51:59 for EUR.NOK-CASH-IDEALPRO. PriceType: MIDPOINT \| 2019-12-05 12:41:59.734 EUR.NOK-CASH-IDEALPRO [C-D] 240 Min #1 \| Reloading chart. \| 2019-12-05 12:41:59.977 EUR.NOK-CASH-IDEALPRO [C-D] 240 Min #1 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-05 12:41:59.977 EUR.NOK-CASH-IDEALPRO [C-D] 240 Min #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-05 12:41:59.977 EUR.NOK-CASH-IDEALPRO [C-D] 240 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EUR.NOK-CASH-IDEALPRO.scid \| 2019-12-05 12:41:59.983 HD Request # 137 \| Processing historical data message from TWS \| 2019-12-05 12:42:00.958 HD Request # 137 \| Receiving Intraday data for EUR.NOK-CASH-IDEALPRO starting at 2019-11-14 13:52:00 \| 2019-12-05 12:42:00.958 HD Request # 137 \| Timestamp of first Intraday data file record written: 2019-11-14 13:52:00 \| 2019-12-05 12:42:00.959 HD Request # 137 \| Received 2881 records and wrote 2850 records from 2019-11-14 13:36:30 to 2019-11-15 13:51:30. \| 2019-12-05 12:42:00.960 HD Request # 137 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 1641600. \| 2019-12-05 12:42:00.960 HD Request # 137 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-16 13:51:59 for EUR.NOK-CASH-IDEALPRO. PriceType: MIDPOINT \| 2019-12-05 12:42:00.960 HD Request # 137 \| Processing historical data message from TWS \| 2019-12-05 12:42:06.497 HD Request # 137 \| Received 2880 records and wrote 376 records from 2019-11-14 16:45:00 to 2019-11-15 16:59:30. \| 2019-12-05 12:42:06.498 HD Request # 137 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 1555200. \| 2019-12-05 12:42:06.498 HD Request # 137 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-17 13:51:59 for EUR.NOK-CASH-IDEALPRO. PriceType: MIDPOINT \| 2019-12-05 12:42:06.498 HD Request # 137 \| Processing historical data message from TWS \| 2019-12-05 12:42:12.444 HD Request # 137 \| Received 2880 records and wrote 0 records from 2019-11-14 16:45:00 to 2019-11-15 16:59:30. \| 2019-12-05 12:42:12.445 HD Request # 137 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 1468800. \| 2019-12-05 12:42:12.445 HD Request # 137 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-18 13:51:59 for EUR.NOK-CASH-IDEALPRO. PriceType: MIDPOINT \| 2019-12-05 12:42:12.445 HD Request # 137 \| Processing historical data message from TWS \| 2019-12-05 12:42:18.545 HD Request # 137 \| Received 2881 records and wrote 2474 records from 2019-11-15 13:36:30 to 2019-11-18 13:51:30. \| 2019-12-05 12:42:18.546 HD Request # 137 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 1382400. \| 2019-12-05 12:42:18.546 HD Request # 137 \| Requesting 1 Day of data at 30 secs with ending date-time at 2019-11-19 13:51:59 for EUR.NOK-CASH-IDEALPRO. PriceType: MIDPOINT \| 2019-12-05 12:42:18.546 it still loads from IB and still loads 21 days only..

[2019-12-05 17:45:14] #11
Andreas - Posts: 512 \| Ending Date: 2020-10-18
it does load for EUR.JPY now though but with fantasy prices Date Time Of Last Edit: 2019-12-05 17:46:33

Selection_318.png / V - Attached On 2019-12-05 17:46:29 UTC - Size: 33.65 KB - 45 views

[2019-12-05 17:56:56] #12
Sierra Chart Engineering - Posts: 87402 \| Ending Date: 2021-04-05
We apologize for that. The mapping was wrong for that symbol . We will double check them all. Follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2019-12-06 08:42:10] #13
Andreas - Posts: 512 \| Ending Date: 2020-10-18
SC, whatever you did, it didnt work only(!) EUR.JPY-CASH-IDEALPRO of that entire list downloads historical data from your servers. AUD.HKD-CASH-IDEALPRO AUD.SGD-CASH-IDEALPRO CAD.CHF-CASH-IDEALPRO CAD.HKD-CASH-IDEALPRO CHF.JPY-CASH-IDEALPRO CHF.ZAR-CASH-IDEALPRO EUR.AUD-CASH-IDEALPRO EUR.CAD-CASH-IDEALPRO EUR.CHF-CASH-IDEALPRO EUR.CZK-CASH-IDEALPRO EUR.HKD-CASH-IDEALPRO EUR.JPY-CASH-IDEALPRO EUR.NOK-CASH-IDEALPRO EUR.NZD-CASH-IDEALPRO EUR.SEK-CASH-IDEALPRO EUR.SGD-CASH-IDEALPRO EUR.TRY-CASH-IDEALPRO EUR.ZAR-CASH-IDEALPRO GBP.AUD-CASH-IDEALPRO GBP.CAD-CASH-IDEALPRO GBP.CHF-CASH-IDEALPRO GBP.JPY-CASH-IDEALPRO GBP.NZD-CASH-IDEALPRO GBP.PLN-CASH-IDEALPRO GBP.SGD-CASH-IDEALPRO GBP.ZAR-CASH-IDEALPRO HKD.JPY-CASH-IDEALPRO NZD.CAD-CASH-IDEALPRO NZD.CHF-CASH-IDEALPRO NZD.JPY-CASH-IDEALPRO SGD.JPY-CASH-IDEALPRO TRY.JPY-CASH-IDEALPRO USD.CNH-CASH-IDEALPRO USD.CZK-CASH-IDEALPRO USD.DKK-CASH-IDEALPRO USD.HUF-CASH-IDEALPRO USD.MXN-CASH-IDEALPRO USD.NOK-CASH-IDEALPRO USD.PLN-CASH-IDEALPRO USD.SGD-CASH-IDEALPRO USD.SEK-CASH-IDEALPRO USD.ZAR-CASH-IDEALPRO ZAR.JPY-CASH-IDEALPRO

[2019-12-07 01:56:07] #14
Sierra Chart Engineering - Posts: 87402 \| Ending Date: 2021-04-05
We apologize for this. There was an internal misunderstanding when the task was worked on. We are correcting this . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2019-12-08 04:01:29] #15
Sierra_Chart Engineering - Posts: 699 \| Ending Date: 2020-10-09
The mapping has now been set up for these symbols if there is an FXCM equivalent symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

[2019-12-11 18:05:48] #16
Andreas - Posts: 512 \| Ending Date: 2020-10-18
SC, thanks for this! However there still are some issues: AUD.HKD-CASH-IDEALPRO AUD.SGD-CASH-IDEALPRO CAD.HKD-CASH-IDEALPRO EUR.HKD-CASH-IDEALPRO EUR.SGD-CASH-IDEALPRO USD.HUF-CASH-IDEALPRO USD.PLN-CASH-IDEALPRO do not download any history with the message "Download Failed". while i understand that they might not be available via FXCM i dont see a reason why they dont download from Interactivebrokers then? and while we're at IB, i dont see why it can only be 21 days either? Added historical Intraday data request for CAD.HKD-CASH-IDEALPRO to the queue. \| 2019-12-11 04:50:35.135 Intraday data recording state for symbol CAD.HKD-CASH-IDEALPRO is set to download 'Pending'. \| 2019-12-11 04:50:35.135 Triggering next historical data download in queue. \| 2019-12-11 04:50:35.135 Reloading all charts with filename: CAD.HKD-CASH-IDEALPRO.scid \| 2019-12-11 04:50:35.135 HD Request # 79 \| Downloading Intraday chart data for CAD.HKD-CASH-IDEALPRO to the file CAD.HKD-CASH-IDEALPRO.scid. Service: fxcm \| 2019-12-11 04:50:35.135 HD Request # 79 \| Download start date-time: 2009-12-13 04:50:35.000 \| 2019-12-11 04:50:35.135 HD Request # 79 \| Using server: ds3.sierracharts.com port 10149 \| 2019-12-11 04:50:35.135 Socket (4) \| Creating socket. \| 2019-12-11 04:50:35.135 Socket (4) \| Connecting to IP: 65.182.172.42. \| 2019-12-11 04:50:35.136 CAD.HKD-CASH-IDEALPRO [C-D] 240 Min #1 \| Reloading chart. \| 2019-12-11 04:50:35.184 CAD.HKD-CASH-IDEALPRO [C-D] 240 Min #1 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2019-12-11 04:50:35.184 CAD.HKD-CASH-IDEALPRO [C-D] 240 Min #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-12-11 04:50:35.184 CAD.HKD-CASH-IDEALPRO [C-D] 240 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CAD.HKD-CASH-IDEALPRO.scid \| 2019-12-11 04:50:35.190 HD Request # 79 \| Setting DTC encoding to Binary VLS \| 2019-12-11 04:50:35.445 HD Request # 79 \| Sending historical data logon request message. \| 2019-12-11 04:50:35.445 HD Request # 79 \| Requesting Intraday data. Start date-time: 2009-12-13 04:50:35. Record interval: 0. Symbol: CADHKD \| 2019-12-11 04:50:35.586 Socket (4) \| CloseSocket call. \| 2019-12-11 04:50:35.730 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2019-12-11 04:50:35.730 HD Request # 79 \| Error downloading historical Intraday data for CAD.HKD-CASH-IDEALPRO. Historical data file not available for symbol. \| 2019-12-11 04:50:35.734 Historical data download thread signaled to stop. \| 2019-12-11 04:50:35.734 HD Request # 79 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CAD.HKD-CASH-IDEALPRO \| 2019-12-11 04:50:35.734 HD Request # 79 \| Completion time: 0s \| 2019-12-11 04:50:35.734 HD Request # 79 \| Intraday data download complete for CAD.HKD-CASH-IDEALPRO. Unique request ID: 78 \| 2019-12-11 04:50:35.734 Removing historical data download ID 78. \| 2019-12-11 04:50:35.734 Real-time Intraday chart data file updates started for CAD.HKD-CASH-IDEALPRO \| 2019-12-11 04:50:35.734 Intraday chart data file opened for CAD.HKD-CASH-IDEALPRO \| 2019-12-11 04:50:35.734 additionally there is an intraday data issue (daily data is fine though) with those: EUR.CZK-CASH-IDEALPRO intraday data download stops 10/11/2015 HKD.JPY-CASH-IDEALPRO intraday data download stops 01/30/2015 SGD.JPY-CASH-IDEALPRO intraday data download stops 01/30/2015 USD.CZK-CASH-IDEALPRO intraday data download stops 10/11/2015 USD.DKK-CASH-IDEALPRO intraday data download stops 11/12/2015 plus an issue with "Symbol settings not found for current service" for EUR.ZAR-CASH-IDEALPRO GBP.PLN-CASH-IDEALPRO GBP.SGD-CASH-IDEALPRO GBP.ZAR-CASH-IDEALPRO and an issue with TRY.JPY-CASH-IDEALPRO - "Symbol is unknown. No security Definition has been found" (it dowmnlods data just fine though) please advise, Andreas

[2019-12-13 20:09:22] #17
Andreas - Posts: 512 \| Ending Date: 2020-10-18
SC?

[2019-12-13 20:52:44] #18
Sierra Chart Engineering - Posts: 87402 \| Ending Date: 2021-04-05
We need time to get to this. And it may be best that we just withdraw the historical data support altogether for the symbols and just rely on what Interactive Brokers has. That is actually our decision. We are just going to withdraw the historical data support altogether for these. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2019-12-13 20:53:39

[2019-12-13 21:16:04] #19
Andreas - Posts: 512 \| Ending Date: 2020-10-18
as long as you keep the ones which work! and pls let us download more than 21 days from IB

[2019-12-14 05:25:21] #20
Sierra Chart Engineering - Posts: 87402 \| Ending Date: 2021-04-05
and pls let us download more than 21 days from IB You can. Refer to: https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#DownloadingMoreDaysOfHistoricalDataDirectlyFromInteractiveBrokers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2019-12-14 12:40:31] #21
Andreas - Posts: 512 \| Ending Date: 2020-10-18
yeah, i know that and mine is set to 3650, however, SC doesnt seem to bother and still downloads only 21 days

[2019-12-14 12:41:58] #22
Andreas - Posts: 512 \| Ending Date: 2020-10-18
ah, found it.. there is another setting inside the SC settings? isnt that a bit redundant?

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