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Missing Some Intraday data on 5min Chart

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[2019-11-25 17:55:40] #1 [Go To First Post]
User260560 - Posts: 37
Hi there, it seems I still have the same problem that if a ticker is not on my chart before the market open, and i open it during the market hour, some of the data on my 5min chart is missing. It seems that it depends on the ticker. Some tickers are fine, and some tickers have this problem. Below is my message log as you suggested last time. Could you please help me with this please? many thanks! Software version: 1983 32-bit \| 2019-11-25 12:41:28.885 Usage end date: 2020-02-14 \| 2019-11-25 12:41:28.885 Enabled for: Advanced Features 2. \| 2019-11-25 12:41:28.885 Enabled for: Sierra Chart Historical Data Service. \| 2019-11-25 12:41:28.885 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-11-25 12:41:28.885 Enabled for exchange: INDEXES_DATA_BARCHART \| 2019-11-25 12:41:28.885 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) \| 2019-11-25 12:41:28.885 Enabled for exchange: BATS (NYSE, NASDAQ) \| 2019-11-25 12:41:28.885 Received 2 data feed usernames. \| 2019-11-25 12:41:28.885 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-11-25 12:41:28.885 Current selected Data/Trading service: Interactive Brokers \| 2019-11-25 12:41:28.885 Custom symbol settings values: disabled \| 2019-11-25 12:41:28.885 Chart Update Interval: 300 \| 2019-11-25 12:41:28.885 Intraday Data Storage Time Unit: 0 \| 2019-11-25 12:41:28.885 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-11-25 12:41:28.885 2019-11-25 12:41:28 Local computer time \| 2019-11-25 12:41:28.885 2019-11-25 17:41:28 Local computer time in UTC \| 2019-11-25 12:41:28.885 2019-11-25 12:41:28 Local computer time in SC Time Zone \| 2019-11-25 12:41:28.885 2019-11-25 13:26:21 Server time in UTC \| 2019-11-25 12:41:28.885 Local computer UTC time and Server UTC time difference: 6 seconds. \| 2019-11-25 12:41:28.885 Program path: C:\SierraChart_IB2\ \| 2019-11-25 12:41:28.885 Data Files path: C:\SierraChart_IB2\Data\ \| 2019-11-25 12:41:28.885 OS Version Number: 10.0 \| 2019-11-25 12:41:28.885 Locale Setting: C \| 2019-11-25 12:41:28.885 DLLs: Devils_Toolbox.dll, GomBang_64.dll, GomRenko.dll, GomRenko_64.dll, RagheeMain.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, STDarvasBox.dll, STDarvasBox_64.dll, STGRaB.dll, STGRaB_64.dll, STPropulsion.dll, STPropulsion_64.dll, STSqueeze.dll, STSqueeze_64.dll, TriStar_ATR_Extreme_SC.dll, TriStar_BidAskVolEdges.dll, TriStar_BidAskVolEdgesAlerts_V2.dll, TriStar_CCI_Signals_SC.dll, TriStar_Daily_Range_Expansion_Pivots_SC.dll, TriStar_DiagDeltaEdgesAlerts_SC.dll, TriStar_DiagDeltaEdgesTbars_SC.dll, TriStar_DiagDeltaSumTbars_SC.dll \| 2019-11-25 12:41:28.886 Added Intraday data request for CAT to the queue. \| 2019-11-25 12:41:53.325 Intraday data recording state for symbol CAT is set to download 'Pending'. \| 2019-11-25 12:41:53.325 Triggering next historical data download in queue. \| 2019-11-25 12:41:53.325 Reloading all charts with filename: CAT.scid \| 2019-11-25 12:41:53.325 HD Request # 73 \| Downloading Intraday chart data for CAT to the file CAT.scid. Service: equities.us \| 2019-11-25 12:41:53.325 HD Request # 73 \| Download start date-time: 2019-11-18 12:41:53.000 \| 2019-11-25 12:41:53.325 HD Request # 73 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-11-25 12:41:53.325 Socket (1) \| Creating socket. \| 2019-11-25 12:41:53.326 Socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-11-25 12:41:53.326 CAT[M] 3 Min #2 \| Reloading chart. \| 2019-11-25 12:41:53.355 CAT[M] 3 Min #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:41:53.376 CAT[M] 30 Sec #4 \| Reloading chart. \| 2019-11-25 12:41:53.377 CAT[M] 30 Min #15 \| Reloading chart. \| 2019-11-25 12:41:53.386 CAT[M] 30 Sec #4 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:41:53.394 CAT[M] 30 Min #15 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:41:53.398 HD Request # 73 \| Setting DTC encoding to Binary VLS \| 2019-11-25 12:41:53.417 HD Request # 73 \| Sending historical data logon request message. \| 2019-11-25 12:41:53.417 HD Request # 73 \| Requesting Intraday data. Start date-time: 2019-11-18 12:41:53. Record interval: 0. Symbol: CAT \| 2019-11-25 12:41:53.459 HD Request # 73 \| Decompressing data. \| 2019-11-25 12:41:53.551 CAT[M] 15 Min #8 \| Reloading chart. \| 2019-11-25 12:41:53.628 CAT[M] 15 Min #8 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:41:53.637 CAT[M] 30 Min #9 \| Reloading chart. \| 2019-11-25 12:41:53.638 CAT[M] 65 Min #7 \| Reloading chart. \| 2019-11-25 12:41:53.647 CAT[M] 30 Min #9 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:41:53.656 CAT[M] 10 Min #14 \| Reloading chart. \| 2019-11-25 12:41:53.658 CAT[M] 65 Min #7 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:41:53.665 CAT[M] 10 Min #14 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:41:53.695 CAT[M] 1 Min #5 \| Reloading chart. \| 2019-11-25 12:41:53.738 CAT[M] 1 Min #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:41:53.748 HD Request # 73 \| Receiving Intraday data for CAT starting at 2019-11-18 12:42:22 \| 2019-11-25 12:41:53.749 HD Request # 73 \| Timestamp of first Intraday data file record written: 2019-11-18 12:42:22 \| 2019-11-25 12:41:53.750 CAT[M] 60 Min #19 \| Reloading chart. \| 2019-11-25 12:41:53.829 CAT[M] 60 Min #19 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:41:53.840 CAT[M] 15 Min #10 \| Reloading chart. \| 2019-11-25 12:41:53.858 CAT[M] 5 Min #13 \| Reloading chart. \| 2019-11-25 12:41:53.873 CAT[M] 15 Min #10 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:41:53.882 CAT[M] 5 Min #1 \| Reloading chart. \| 2019-11-25 12:41:53.885 CAT[M] 1 Min #12 \| Reloading chart. \| 2019-11-25 12:41:53.894 CAT[M] 5 Min #13 \| StartDateTimeForLoadingOrderFills: 2019-11-18 12:40:00 \| 2019-11-25 12:41:53.904 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-11-25 12:41:53.923 CAT[M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 2019-11-18 12:40:01 \| 2019-11-25 12:41:53.934 Chart #1 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:53.935 Chart #1 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:53.935 CAT[M] 1 Min #12 \| StartDateTimeForLoadingOrderFills: 2019-11-18 16:00:01 \| 2019-11-25 12:41:53.936 Chart #12 has tagged chart #1 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:53.937 Chart #12 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:53.937 Chart #12 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:53.937 Socket (1) \| Socket gracefully closed by remote side. \| 2019-11-25 12:41:53.964 Socket (1) \| Closed. \| 2019-11-25 12:41:53.964 Chart #1 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:53.971 Chart #12 has tagged chart #1 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:53.972 Chart #12 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:53.972 Historical data download thread signaled to stop. \| 2019-11-25 12:41:53.972 HD Request # 73 \| Received 50550 records from 2019-11-18 12:42:22.000 to 2019-11-25 12:26:58.007 (7.0 days) and wrote 50550 records for CAT \| 2019-11-25 12:41:53.972 HD Request # 73 \| Completion time: 0s \| 2019-11-25 12:41:53.972 HD Request # 73 \| Intraday data download complete for CAT. Unique request ID: 74 \| 2019-11-25 12:41:53.972 Removed historical data download ID 74 \| 2019-11-25 12:41:53.972 Real-time Intraday chart data file updates started for CAT \| 2019-11-25 12:41:53.972 Intraday chart data file opened for CAT \| 2019-11-25 12:41:53.972 Triggering next historical data download in queue. \| 2019-11-25 12:41:53.972 CAT[M] 60 Min #17 \| Reloading chart. \| 2019-11-25 12:41:53.974 CAT[M] 5 Min #3 \| Reloading chart. \| 2019-11-25 12:41:53.982 Chart #17 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:53.995 Chart #3 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.005 Chart #3 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.005 Chart #2 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.081 Chart #2 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.081 CAT[M] 30 Sec #4 \| StartDateTimeForLoadingOrderFills: 2019-11-18 12:42:00 \| 2019-11-25 12:41:54.133 Chart #4 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.135 Chart #4 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.135 Chart #15 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.274 Chart #8 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.442 Chart #7 has tagged chart #10 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.453 Chart #7 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.453 Chart #7 has tagged chart #9 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.453 CAT[M] 30 Min #9 \| Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.473 CAT[M] 10 Min #14 \| StartDateTimeForLoadingOrderFills: 2019-11-18 12:40:01 \| 2019-11-25 12:41:54.486 Chart #14 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.486 CAT[M] 1 Min #5 \| Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.509 CAT[M] 1 Min #5 \| StartDateTimeForLoadingOrderFills: 2019-11-18 12:42:01 \| 2019-11-25 12:41:54.509 Chart #19 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.641 CAT[M] 15 Min #10 \| Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.671 Chart #10 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.673 CAT[M] 5 Min #13 \| Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.696 Chart #12 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.742 Chart #12 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.742 CAT[M] 5 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.747 Chart #1 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.749 Chart #1 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht \| 2019-11-25 12:41:54.749 CAT[M] 1 Min #5 \| Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht \| 2019-11-25 12:41:55.173 CAT[M] 5 Min #13 \| Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht \| 2019-11-25 12:41:55.242 Opened cached Intraday file: C:\SierraChart_IB2\Data\CAT.scid \| 2019-11-25 12:42:03.095

[2019-11-26 00:27:22] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Tell us one of the symbols this happens with and we need to know the particular Date-Time range that is missing. We only need to know about one particular symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-26 18:13:37] #3 [Go To First Post]
User260560 - Posts: 37
Sure. For example, i just typed in TEVA at 1:10pm est, and it's missing 5min bars starting from 12;55- 1:00, and part of bar of 1:05 pm.

[2019-11-26 18:29:52] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are not seeing any missing data for that time.: http://www.sierrachart.com/image.php?Image=1574792937705.png We want you to remove all studies from the chart and increase the bar spacing significantly so we can see the timescale clearly at the bottom of the chart but still show the time where there is missing data. And then provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-26 19:30:21] #5 [Go To First Post]
User260560 - Posts: 37
If I delete data and download data again, the missed data in that period will be filled but will have a new missing period, the past 15min this is another random ticker i tried and here's the screen shot http://www.sierrachart.com/image.php?Image=157479640456.png

[2019-11-27 04:29:55] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is now fixed in version 2017 and all users have been notified. This was an issue affecting users who have their systems running for 50 days or more. Or perhaps less. It may have also been a problem if your system is running for 25 days without a restart. To download the missing data, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-28 03:48:28

[2019-11-29 14:05:01] #7 [Go To First Post]
User260560 - Posts: 37
Hi i downloaded version 2017 and it seems I still miss 15min data, same issue as before. Just tried with ticker CANF. I shut down my computer every day.

[2019-11-29 15:09:41] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When you have the problem tell us what the symbol is and at that time post a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog It needs to be at that time you have the problem. And tell us the time range of the missing data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-29 16:27:02] #9 [Go To First Post]
User260560 - Posts: 37
i just tried a random ticker FTNT, at 11:22 est. the missing data is always 15min prior to when i type in the ticker for the chart. Also, here's a chart I used earlier, i typed in the ticker around 10:10 est and 15min of data before that is missing. Thanks. http://www.sierrachart.com/image.php?Image=1575044284628.png Reading Internal Order ID file. \| 2019-11-29 08:36:01.165 Reading Trade Orders file. \| 2019-11-29 08:36:01.237 Reading Trade Positions file. \| 2019-11-29 08:36:01.237 Reading Account Balance file. \| 2019-11-29 08:36:01.239 UDPListener (1488). Port 22903 \| Listening on UDP port 22903. \| 2019-11-29 08:36:01.260 Software version: 2017 32-bit \| 2019-11-29 08:36:01.260 Usage end date: 2020-02-14 \| 2019-11-29 08:36:01.260 Enabled for: Advanced Features 2. \| 2019-11-29 08:36:01.260 Enabled for: Sierra Chart Historical Data Service. \| 2019-11-29 08:36:01.260 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-11-29 08:36:01.260 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2019-11-29 08:36:01.260 Enabled for exchange: INDEXES_DATA_BARCHART \| 2019-11-29 08:36:01.260 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) \| 2019-11-29 08:36:01.260 Enabled for exchange: BATS (NYSE, NASDAQ) \| 2019-11-29 08:36:01.260 Received 2 data feed usernames. \| 2019-11-29 08:36:01.260 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-11-29 08:36:01.260 Current selected Data/Trading service: Interactive Brokers \| 2019-11-29 08:36:01.260 Custom symbol settings values: disabled \| 2019-11-29 08:36:01.260 Chart Update Interval: 300 \| 2019-11-29 08:36:01.260 Intraday Data Storage Time Unit: 0 \| 2019-11-29 08:36:01.260 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-11-29 08:36:01.260 2019-11-29 08:36:01 Local computer time \| 2019-11-29 08:36:01.260 2019-11-29 13:36:01 Local computer time in UTC \| 2019-11-29 08:36:01.260 2019-11-29 08:36:01 Local computer time in SC Time Zone \| 2019-11-29 08:36:01.260 2019-11-29 13:36:13 Server time in UTC \| 2019-11-29 08:36:01.260 Local computer UTC time and Server UTC time difference: 13 seconds. \| 2019-11-29 08:36:01.260 Program path: C:\SierraChart_IB\ \| 2019-11-29 08:36:01.260 Data Files path: C:\SierraChart_IB\Data\ \| 2019-11-29 08:36:01.260 OS Version Number: 10.0 \| 2019-11-29 08:36:01.260 Locale Setting: C \| 2019-11-29 08:36:01.260 FTNT[M] 1 Min #5 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:23.415 HD Request # 186 \| Downloading Intraday chart data for FTNT to the file FTNT.scid. Service: equities.us \| 2019-11-29 11:21:25.381 HD Request # 186 \| Download start date-time: 2019-11-22 11:21:25.000 \| 2019-11-29 11:21:25.382 HD Request # 186 \| Using server: exchangehistdata1.sierracharts.com port 10150 \| 2019-11-29 11:21:25.382 Socket (3) \| Creating socket. \| 2019-11-29 11:21:25.382 Socket (3) \| Connecting to IP: 8.18.161.135. \| 2019-11-29 11:21:25.382 HD Request # 186 \| Setting DTC encoding to Binary VLS \| 2019-11-29 11:21:25.463 HD Request # 186 \| Sending historical data logon request message. \| 2019-11-29 11:21:25.463 HD Request # 186 \| Requesting Intraday data. Start date-time: 2019-11-22 11:21:25. Record interval: 0. Symbol: FTNT \| 2019-11-29 11:21:25.494 HD Request # 186 \| Decompressing data. \| 2019-11-29 11:21:25.700 HD Request # 186 \| Receiving Intraday data for FTNT starting at 2019-11-22 11:21:28 \| 2019-11-29 11:21:25.865 HD Request # 186 \| Timestamp of first Intraday data file record written: 2019-11-22 11:21:28 \| 2019-11-29 11:21:25.865 Socket (3) \| CloseSocket call. \| 2019-11-29 11:21:25.933 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-11-29 11:21:25.933 Historical data download thread signaled to stop. \| 2019-11-29 11:21:25.934 HD Request # 186 \| Received 12298 records from 2019-11-22 11:21:28.000 to 2019-11-29 11:05:43.000 (7.0 days) and wrote 12298 records for FTNT \| 2019-11-29 11:21:25.935 HD Request # 186 \| Completion time: 0s \| 2019-11-29 11:21:25.935 HD Request # 186 \| Intraday data download complete for FTNT. Unique request ID: 186 \| 2019-11-29 11:21:25.935 Removing historical data download ID 186. \| 2019-11-29 11:21:25.935 Real-time Intraday chart data file updates started for FTNT \| 2019-11-29 11:21:25.935 Intraday chart data file opened for FTNT \| 2019-11-29 11:21:25.935 Triggering next historical data download in queue. \| 2019-11-29 11:21:25.935 Socket (3) \| Socket gracefully closed by remote side. \| 2019-11-29 11:21:25.974 Socket (3) \| Closed. \| 2019-11-29 11:21:25.975 Chart #19 has tagged chart #5 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.240 Chart #8 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.293 Chart #12 has tagged chart #1 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.316 Chart #12 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.316 Chart #12 has tagged chart #5 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.316 Chart #3 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.322 Chart #3 has tagged chart #5 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.322 Chart #4 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.360 Chart #4 has tagged chart #5 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.360 Chart #17 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.363 Chart #7 has tagged chart #10 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.366 Chart #7 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.366 Chart #7 has tagged chart #9 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.366 Chart #2 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.382 Chart #2 has tagged chart #5 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.382 Chart #14 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.387 Chart #15 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.458 FTNT[M] 5 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.462 Chart #1 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.465 Chart #1 has tagged chart #5 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.465 FTNT[M] 1 Min #5 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.472 FTNT[M] 15 Min #10 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.555 Chart #10 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.568 FTNT[M] 5 Min #13 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.765 FTNT[M] 30 Min #9 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:26.921 FTNT[M] Weekly #16 \| Reloading chart. \| 2019-11-29 11:21:30.476 FTNT[M] Daily #11 \| Reloading chart. \| 2019-11-29 11:21:30.514 Chart #11 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:30.549 Chart #11 has tagged chart #19 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:30.549 Chart #11 has tagged chart #5 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:30.549 FTNT[M] 1 Min #5 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:30.623 FTNT[M] Weekly #6 \| Reloading chart. \| 2019-11-29 11:21:30.749 Chart #6 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:30.803 Chart #6 has tagged chart #4 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:30.803 FTNT[M] 5 Min #13 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:30.899 FTNT[M] 60 Min #19 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:31.009 Chart #19 has tagged chart #5 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:31.009 FTNT[M] 30 Sec #4 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:31.144 Chart #4 has tagged chart #13 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:31.146 Chart #4 has tagged chart #5 for full recalculation. Chartbook: R1__.Cht \| 2019-11-29 11:21:31.146 FTNT[M] 1 Min #5 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:31.228 FTNT[M] 5 Min #13 \| Performing a full recalculation because it has been tagged. Chartbook: R1__.Cht \| 2019-11-29 11:21:31.501 Opened cached Intraday file: C:\SierraChart_IB\Data\FTNT.scid \| 2019-11-29 11:21:39.692 Date Time Of Last Edit: 2019-12-01 03:10:14

[2019-12-01 03:13:06] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This was a Barchart exchange authorization issue. We have corrected it on their side. We see this from time to time. Very saddening we have to put up with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-01 03:13:19

[2019-12-01 21:48:59] #11 [Go To First Post]
User260560 - Posts: 37
Do you mean you just corrected on their side so the problem is fixed, or you tried to fix it before, but the problem still exits? Missing the most recent 15min data makes it really hard to trade... My sierra chart data just expired. I'm wondering, is it a issue with sierra chart data or sierra chart software? so if i were to switch to IQfeed, would the problem be fixed or still exit? You say "we see this from time to time",I didn't have this problem before with sierra chart data. How can i go back to not having this missing data problem? Please advise,thank you.

[2019-12-02 00:00:24] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did correct the problem. It is now resolved. The problem relates to you having two real-time connections. It is an issue on the Barchart side, but it is an infrequent problem and once we are aware of it we simply just activate the exchanges on the additional connections. There is no need to use IQ Feed. You are still far far better off using the Sierra Chart Exchange Data Feed and you are not going to have any issues. This is an isolated incident. It would be a mistake to go to IQ Feed. Trust us on this. We have a lot of experience. IQ Feed is not trouble-free. You do need to reactivate the Sierra Chart exchange data feed on your account. Let us know if you need help with that. You can do this here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-02 00:05:53

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