Support Board

Date/Time: Sat, 04 May 2024 04:36:34 +0000

Post From: Missing Some Intraday data on 5min Chart

[2019-12-02 00:00:24] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did correct the problem. It is now resolved. The problem relates to you having two real-time connections. It is an issue on the Barchart side, but it is an infrequent problem and once we are aware of it we simply just activate the exchanges on the additional connections. There is no need to use IQ Feed. You are still far far better off using the Sierra Chart Exchange Data Feed and you are not going to have any issues. This is an isolated incident. It would be a mistake to go to IQ Feed. Trust us on this. We have a lot of experience. IQ Feed is not trouble-free. You do need to reactivate the Sierra Chart exchange data feed on your account. Let us know if you need help with that. You can do this here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-02 00:05:53