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Date/Time: Fri, 03 May 2024 21:23:55 +0000



Post From: Missing Some Intraday data on 5min Chart

[2019-11-25 17:55:40]
User260560 - Posts: 37
Hi there, it seems I still have the same problem that if a ticker is not on my chart before the market open, and i open it during the market hour, some of the data on my 5min chart is missing. It seems that it depends on the ticker. Some tickers are fine, and some tickers have this problem. Below is my message log as you suggested last time. Could you please help me with this please? many thanks!

Software version: 1983 32-bit | 2019-11-25 12:41:28.885
Usage end date: 2020-02-14 | 2019-11-25 12:41:28.885
Enabled for: Advanced Features 2. | 2019-11-25 12:41:28.885
Enabled for: Sierra Chart Historical Data Service. | 2019-11-25 12:41:28.885
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-11-25 12:41:28.885
Enabled for exchange: INDEXES_DATA_BARCHART | 2019-11-25 12:41:28.885
Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2019-11-25 12:41:28.885
Enabled for exchange: BATS (NYSE, NASDAQ) | 2019-11-25 12:41:28.885
Received 2 data feed usernames. | 2019-11-25 12:41:28.885
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-11-25 12:41:28.885
Current selected Data/Trading service: Interactive Brokers | 2019-11-25 12:41:28.885
Custom symbol settings values: disabled | 2019-11-25 12:41:28.885
Chart Update Interval: 300 | 2019-11-25 12:41:28.885
Intraday Data Storage Time Unit: 0 | 2019-11-25 12:41:28.885
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-11-25 12:41:28.885
2019-11-25 12:41:28 Local computer time | 2019-11-25 12:41:28.885
2019-11-25 17:41:28 Local computer time in UTC | 2019-11-25 12:41:28.885
2019-11-25 12:41:28 Local computer time in SC Time Zone | 2019-11-25 12:41:28.885
2019-11-25 13:26:21 Server time in UTC | 2019-11-25 12:41:28.885
Local computer UTC time and Server UTC time difference: 6 seconds. | 2019-11-25 12:41:28.885
Program path: C:\SierraChart_IB2\ | 2019-11-25 12:41:28.885
Data Files path: C:\SierraChart_IB2\Data\ | 2019-11-25 12:41:28.885
OS Version Number: 10.0 | 2019-11-25 12:41:28.885
Locale Setting: C | 2019-11-25 12:41:28.885
DLLs: Devils_Toolbox.dll, GomBang_64.dll, GomRenko.dll, GomRenko_64.dll, RagheeMain.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, STDarvasBox.dll, STDarvasBox_64.dll, STGRaB.dll, STGRaB_64.dll, STPropulsion.dll, STPropulsion_64.dll, STSqueeze.dll, STSqueeze_64.dll, TriStar_ATR_Extreme_SC.dll, TriStar_BidAskVolEdges.dll, TriStar_BidAskVolEdgesAlerts_V2.dll, TriStar_CCI_Signals_SC.dll, TriStar_Daily_Range_Expansion_Pivots_SC.dll, TriStar_DiagDeltaEdgesAlerts_SC.dll, TriStar_DiagDeltaEdgesTbars_SC.dll, TriStar_DiagDeltaSumTbars_SC.dll | 2019-11-25 12:41:28.886

Added Intraday data request for CAT to the queue. | 2019-11-25 12:41:53.325
Intraday data recording state for symbol CAT is set to download 'Pending'. | 2019-11-25 12:41:53.325
Triggering next historical data download in queue. | 2019-11-25 12:41:53.325
Reloading all charts with filename: CAT.scid | 2019-11-25 12:41:53.325
HD Request # 73 | Downloading Intraday chart data for CAT to the file CAT.scid. Service: equities.us | 2019-11-25 12:41:53.325
HD Request # 73 | Download start date-time: 2019-11-18 12:41:53.000 | 2019-11-25 12:41:53.325
HD Request # 73 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2019-11-25 12:41:53.325
Socket (1) | Creating socket. | 2019-11-25 12:41:53.326
Socket (1) | Connecting to IP: 8.18.161.135. | 2019-11-25 12:41:53.326
CAT[M] 3 Min #2 | Reloading chart. | 2019-11-25 12:41:53.355
CAT[M] 3 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:41:53.376
CAT[M] 30 Sec #4 | Reloading chart. | 2019-11-25 12:41:53.377
CAT[M] 30 Min #15 | Reloading chart. | 2019-11-25 12:41:53.386
CAT[M] 30 Sec #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:41:53.394
CAT[M] 30 Min #15 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:41:53.398
HD Request # 73 | Setting DTC encoding to Binary VLS | 2019-11-25 12:41:53.417
HD Request # 73 | Sending historical data logon request message. | 2019-11-25 12:41:53.417
HD Request # 73 | Requesting Intraday data. Start date-time: 2019-11-18 12:41:53. Record interval: 0. Symbol: CAT | 2019-11-25 12:41:53.459
HD Request # 73 | Decompressing data. | 2019-11-25 12:41:53.551
CAT[M] 15 Min #8 | Reloading chart. | 2019-11-25 12:41:53.628
CAT[M] 15 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:41:53.637
CAT[M] 30 Min #9 | Reloading chart. | 2019-11-25 12:41:53.638
CAT[M] 65 Min #7 | Reloading chart. | 2019-11-25 12:41:53.647
CAT[M] 30 Min #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:41:53.656
CAT[M] 10 Min #14 | Reloading chart. | 2019-11-25 12:41:53.658
CAT[M] 65 Min #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:41:53.665
CAT[M] 10 Min #14 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:41:53.695
CAT[M] 1 Min #5 | Reloading chart. | 2019-11-25 12:41:53.738
CAT[M] 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:41:53.748
HD Request # 73 | Receiving Intraday data for CAT starting at 2019-11-18 12:42:22 | 2019-11-25 12:41:53.749
HD Request # 73 | Timestamp of first Intraday data file record written: 2019-11-18 12:42:22 | 2019-11-25 12:41:53.750
CAT[M] 60 Min #19 | Reloading chart. | 2019-11-25 12:41:53.829
CAT[M] 60 Min #19 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:41:53.840
CAT[M] 15 Min #10 | Reloading chart. | 2019-11-25 12:41:53.858
CAT[M] 5 Min #13 | Reloading chart. | 2019-11-25 12:41:53.873
CAT[M] 15 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:41:53.882
CAT[M] 5 Min #1 | Reloading chart. | 2019-11-25 12:41:53.885
CAT[M] 1 Min #12 | Reloading chart. | 2019-11-25 12:41:53.894
CAT[M] 5 Min #13 | StartDateTimeForLoadingOrderFills: 2019-11-18 12:40:00 | 2019-11-25 12:41:53.904
Socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-25 12:41:53.923
CAT[M] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2019-11-18 12:40:01 | 2019-11-25 12:41:53.934
Chart #1 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:53.935
Chart #1 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:53.935
CAT[M] 1 Min #12 | StartDateTimeForLoadingOrderFills: 2019-11-18 16:00:01 | 2019-11-25 12:41:53.936
Chart #12 has tagged chart #1 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:53.937
Chart #12 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:53.937
Chart #12 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:53.937
Socket (1) | Socket gracefully closed by remote side. | 2019-11-25 12:41:53.964
Socket (1) | Closed. | 2019-11-25 12:41:53.964
Chart #1 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:53.971
Chart #12 has tagged chart #1 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:53.972
Chart #12 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:53.972
Historical data download thread signaled to stop. | 2019-11-25 12:41:53.972
HD Request # 73 | Received 50550 records from 2019-11-18 12:42:22.000 to 2019-11-25 12:26:58.007 (7.0 days) and wrote 50550 records for CAT | 2019-11-25 12:41:53.972
HD Request # 73 | Completion time: 0s | 2019-11-25 12:41:53.972
HD Request # 73 | Intraday data download complete for CAT. Unique request ID: 74 | 2019-11-25 12:41:53.972
Removed historical data download ID 74 | 2019-11-25 12:41:53.972
Real-time Intraday chart data file updates started for CAT | 2019-11-25 12:41:53.972
Intraday chart data file opened for CAT | 2019-11-25 12:41:53.972

Triggering next historical data download in queue. | 2019-11-25 12:41:53.972
CAT[M] 60 Min #17 | Reloading chart. | 2019-11-25 12:41:53.974
CAT[M] 5 Min #3 | Reloading chart. | 2019-11-25 12:41:53.982
Chart #17 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:53.995
Chart #3 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.005
Chart #3 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.005
Chart #2 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.081
Chart #2 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.081
CAT[M] 30 Sec #4 | StartDateTimeForLoadingOrderFills: 2019-11-18 12:42:00 | 2019-11-25 12:41:54.133
Chart #4 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.135
Chart #4 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.135
Chart #15 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.274
Chart #8 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.442
Chart #7 has tagged chart #10 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.453
Chart #7 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.453
Chart #7 has tagged chart #9 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.453
CAT[M] 30 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht | 2019-11-25 12:41:54.473
CAT[M] 10 Min #14 | StartDateTimeForLoadingOrderFills: 2019-11-18 12:40:01 | 2019-11-25 12:41:54.486
Chart #14 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.486
CAT[M] 1 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht | 2019-11-25 12:41:54.509
CAT[M] 1 Min #5 | StartDateTimeForLoadingOrderFills: 2019-11-18 12:42:01 | 2019-11-25 12:41:54.509
Chart #19 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.641
CAT[M] 15 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht | 2019-11-25 12:41:54.671
Chart #10 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.673
CAT[M] 5 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht | 2019-11-25 12:41:54.696
Chart #12 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.742
Chart #12 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.742
CAT[M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht | 2019-11-25 12:41:54.747
Chart #1 has tagged chart #13 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.749
Chart #1 has tagged chart #5 for full recalculation. Chartbook: R3__.Cht | 2019-11-25 12:41:54.749
CAT[M] 1 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht | 2019-11-25 12:41:55.173
CAT[M] 5 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: R3__.Cht | 2019-11-25 12:41:55.242
Opened cached Intraday file: C:\SierraChart_IB2\Data\CAT.scid | 2019-11-25 12:42:03.095