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Direct MessagesDate/Time: Sun, 05 May 2024 22:21:16 +0000
[User Discussion] - Which data feed I'm on?
View Count: 901
| [2019-11-19 17:20:05] |
| mbilyanov - Posts: 62 |
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Hi, *** I have an IB trading account (for data and trading) *** I have recently purchased the "Sierra Chart 5 - Advanced" package. Since I have read that SC has issues with IB's data feed, (for test purposes) I also have purchased some kind of a data feed from SC? I can see this "Exchange Data Feed Features and Exchanges Monthly Cost: 25 USD" in my account info. This is the reason I'm getting confused: When I connect through IB's data feed and I brows the Crude Oil NYMEX Futures (January 2020), I get real-time data (The symbol is CL-202001-NYMEX). When I switch to "SC Data - All Services [data]" and access the Crude Oil NYMEX Futures (The symbol is CLF20 now), my charts are not moving - no real time data. Could you please help me clarify, on what data package I'm right now? |
| [2019-11-19 17:43:25] |
| SC Support - Posts: 1797 |
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Question, is your focus the CME Group Exchanges (so CME, COMEX, NYMEX, and CBOT)? Right now you have signed up for the Sierra Chart Exchange Data Feed, but you have not activated any exchanges, so you have not completed the process. If you focus is within the CME Group (so CME, COMEX, NYMEX, and CBOT), you really should be on the Denali Exchange Data Feed: Denali Exchange Data Feed |
| [2019-11-19 18:24:28] |
| mbilyanov - Posts: 62 |
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So, the "Sierra Chart Exchange Data Feed" is like a base subscription ($25) and on top of that we do subscribe to any of the exchanges that we are interested in? So what I need is "Sierra Chart Exchange Data Feed ($25)" + "Full CME Group (CME, CBOT, COMEX, NYMEX) ($15.75)" if that is what I'm interested in? Then, What is the difference between: <<<"Sierra Chart Exchange Data Feed [$25]" + "Full CME Group (CME, CBOT, COMEX, NYMEX) [$15.75]">>> and <<<"Denali Exchange Data Feed">>> Thanks, M.B. |
| [2019-11-19 18:32:39] |
| SC Support - Posts: 1797 |
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Can I call you to speak about this question? What is the difference between: <<<"Sierra Chart Exchange Data Feed [$25]" + "Full CME Group (CME, CBOT, COMEX, NYMEX) [$15.75]">>> and <<<"Denali Exchange Data Feed">>> |
| [2019-11-19 18:34:46] |
| mbilyanov - Posts: 62 |
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Sure.
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| [2019-11-19 18:56:31] |
| SC Support - Posts: 1797 |
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Sorry, I missed you with my call just now, I will call back in a few minutes.
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| [2019-11-19 21:09:25] |
| SC Support - Posts: 1797 |
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Thank you for your time on the phone just now, see the Market Data Agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Thank you for your business |
| [2019-11-19 21:49:43] |
| mbilyanov - Posts: 62 |
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Hi, thank you very much for your time and for the help today. I would like to let you know that I have signed all the required Market Data Agreements. Thanks. |
| [2019-11-20 23:07:40] |
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Currently you are set up properly with the Denali Exchange Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-20 23:07:56
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| [2019-11-20 23:12:29] |
| mbilyanov - Posts: 62 |
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Yes. Thank you. Everything is working.
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