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Direct MessagesDate/Time: Sat, 04 May 2024 06:28:18 +0000
Connection to Interactive Brokers lost
View Count: 832
| [2019-11-08 20:13:12] |
| User166951 - Posts: 24 |
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Hello... I have been using Interactive Brokers along with their data feed. Recently, the connection to SC has been lost. I see no live data or bar countdown clock movement. I have checked all the setting in both IB and SC and everything looks good to me. Are you able to see any problem on your end? Thanks, Bruce |
| [2019-11-08 20:18:18] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-08 20:26:19] |
| User166951 - Posts: 24 |
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Software version: 1991 64-bit | 2019-11-08 12:23:39.419 Usage end date: 2019-11-25 | 2019-11-08 12:23:39.419 Enabled for: Sierra Chart Historical Data Service. | 2019-11-08 12:23:39.419 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-11-08 12:23:39.419 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-11-08 12:23:39.419 Current selected Data/Trading service: Interactive Brokers | 2019-11-08 12:23:39.419 Custom symbol settings values: disabled | 2019-11-08 12:23:39.419 Chart Update Interval: 500 | 2019-11-08 12:23:39.419 Intraday Data Storage Time Unit: 1 | 2019-11-08 12:23:39.419 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-11-08 12:23:39.419 2019-11-08 12:23:39 Local computer time | 2019-11-08 12:23:39.419 2019-11-08 20:23:39 Local computer time in UTC | 2019-11-08 12:23:39.419 2019-11-08 12:23:39 Local computer time in SC Time Zone | 2019-11-08 12:23:39.419 Program path: C:\SierraChart\ | 2019-11-08 12:23:39.419 Data Files path: C:\SierraChart\Data\ | 2019-11-08 12:23:39.419 OS Version Number: 10.0 | 2019-11-08 12:23:39.420 Locale Setting: C | 2019-11-08 12:23:39.420 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-11-08 12:23:39.420 File >> Disconnect selected. | 2019-11-08 12:24:13.027 Interactive Brokers | Disconnected. | 2019-11-08 12:24:13.027 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-11-08 12:24:13.027 Socket (2) | Socket gracefully closed by remote side. | 2019-11-08 12:24:13.032 Socket (2) | Closed. | 2019-11-08 12:24:13.032 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2019-11-08 12:24:19.236 Socket (1) | Creating socket. | 2019-11-08 12:24:19.236 Socket (1) | Connecting to IP: 127.0.0.1. | 2019-11-08 12:24:19.236 Interactive Brokers | Sending API sign: API | 2019-11-08 12:24:19.737 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2019-11-08 12:24:19.737 Interactive Brokers | TWS server version: 136 | 2019-11-08 12:24:19.750 Interactive Brokers | TWS time: 20191108 12:24:20 PST | 2019-11-08 12:24:19.750 Interactive Brokers | Connected. Sending Start API command. | 2019-11-08 12:24:20.001 Interactive Brokers | Waiting for account information. | 2019-11-08 12:24:20.001 IB Account information received. | 2019-11-08 12:24:20.003 Interactive Brokers | Received 6 Trade Accounts from TWS. | 2019-11-08 12:24:20.003 Interactive Brokers | Connected to Demo or Simulated account. | 2019-11-08 12:24:20.003 Interactive Brokers | Year-Month last connected to Live account: 2019-10 | 2019-11-08 12:24:20.003 Interactive Brokers | Connected to Financial Advisor account. | 2019-11-08 12:24:20.003 Interactive Brokers | Connected to data and trading server. | 2019-11-08 12:24:20.003 Triggering next historical data download in queue. | 2019-11-08 12:24:20.009 Triggering next historical data download in queue. | 2019-11-08 12:24:20.009 Triggering next historical data download in queue. | 2019-11-08 12:24:20.009 Triggering next historical data download in queue. | 2019-11-08 12:24:20.009 Next valid order ID: 1 | 2019-11-08 12:24:20.010 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2019-11-08 12:24:20.010 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2019-11-08 12:24:20.010 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2019-11-08 12:24:20.010 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2019-11-08 12:24:20.010 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2019-11-08 12:24:20.010 Next valid order ID: 1 | 2019-11-08 12:24:20.010 Next valid order ID: 1 | 2019-11-08 12:24:20.011 Mapping NQ-201912-GLOBEX to NQZ19. Service code: cme | 2019-11-08 12:24:20.121 Interactive Brokers | Starting real-time market data updates for: NQ-201912-GLOBEX (NQZ19). ID: 1 Service code: cme | 2019-11-08 12:24:20.122 Interactive Brokers | Subscribing to Symbol: NQ, SecurityType: FUT, Expiration: 201912, Exchange: GLOBEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2019-11-08 12:24:20.122 Interactive Brokers | Requesting security definition data for: NQ-201912-GLOBEX (NQZ19). ID: 1 | 2019-11-08 12:24:20.122 Added historical Intraday data request for NQ-201912-GLOBEX to the queue. | 2019-11-08 12:24:20.122 Intraday data recording state for symbol NQ-201912-GLOBEX is set to download 'Pending'. | 2019-11-08 12:24:20.122 Triggering next historical data download in queue. | 2019-11-08 12:24:20.122 Delaying start of download for NQ-201912-GLOBEX | 2019-11-08 12:24:20.128 Interactive Brokers | Market data type is Live for NQ-201912-GLOBEX | 2019-11-08 12:24:20.221 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DF15* | 2019-11-08 12:24:25.011 Requesting market depth updates for: NQ-201912-GLOBEX if supported. | 2019-11-08 12:24:25.011 Interactive Brokers | Begin Trade Positions processing. | 2019-11-08 12:24:25.015 Interactive Brokers | Received Trade Positions download end message for account DF15* | 2019-11-08 12:24:25.015 Interactive Brokers | Stopping automatic Trade Position updates for account: DF15* | 2019-11-08 12:24:25.015 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU15* | 2019-11-08 12:24:25.015 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2019-11-08 12:24:25.017 Interactive Brokers | Received Trade Positions download end message for account DU15* | 2019-11-08 12:24:25.356 Interactive Brokers | Stopping automatic Trade Position updates for account: DU15* | 2019-11-08 12:24:25.356 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU15* | 2019-11-08 12:24:25.356 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2019-11-08 12:24:25.357 Interactive Brokers | Received Trade Positions download end message for account DU15* | 2019-11-08 12:24:25.724 Interactive Brokers | Stopping automatic Trade Position updates for account: DU15* | 2019-11-08 12:24:25.724 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU15* | 2019-11-08 12:24:25.724 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2019-11-08 12:24:25.726 Interactive Brokers | Received Trade Positions download end message for account DU15* | 2019-11-08 12:24:26.095 Interactive Brokers | Stopping automatic Trade Position updates for account: DU15* | 2019-11-08 12:24:26.095 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU15* | 2019-11-08 12:24:26.095 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2019-11-08 12:24:26.097 Interactive Brokers | Received Trade Positions download end message for account DU15* | 2019-11-08 12:24:26.466 Interactive Brokers | Stopping automatic Trade Position updates for account: DU15* | 2019-11-08 12:24:26.466 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU15* | 2019-11-08 12:24:26.466 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2019-11-08 12:24:26.467 Interactive Brokers | Received Trade Positions download end message for account DU15* | 2019-11-08 12:24:26.833 Interactive Brokers | Stopping automatic Trade Position updates for account: DU15* | 2019-11-08 12:24:26.834 Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2019-11-08 12:24:26.834 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2019-11-08 12:24:26.835 HD Request # 3 | Downloading Intraday chart data for NQ-201912-GLOBEX to the file NQ-201912-GLOBEX.scid. Service: cme | 2019-11-08 12:24:36.498 HD Request # 3 | Download start date-time: 2019-11-08 11:51:12.000 | 2019-11-08 12:24:36.499 HD Request # 3 | Using server: ds21.sierracharts.com port 10149 | 2019-11-08 12:24:36.499 Socket (2) | Creating socket. | 2019-11-08 12:24:36.534 Socket (2) | Connecting to IP: 216.1.90.129. | 2019-11-08 12:24:36.534 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-11-08 12:24:36.688 HD Request # 3 | Sending historical data logon request message. | 2019-11-08 12:24:36.688 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-11-08 11:51:12. Record interval: 1. Symbol: NQZ19 | 2019-11-08 12:24:37.220 HD Request # 3 | Decompressing data. | 2019-11-08 12:24:37.291 HD Request # 3 | Receiving Intraday data for NQ-201912-GLOBEX starting at 2019-11-08 11:51:12 | 2019-11-08 12:24:37.367 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-11-08 11:51:12 | 2019-11-08 12:24:37.369 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-11-08 12:24:37.369 Historical data download thread signaled to stop. | 2019-11-08 12:24:37.369 HD Request # 3 | Received 842 records from 2019-11-08 11:51:12.000 to 2019-11-08 12:14:36.000 (23.4 minutes) and wrote 842 records for NQ-201912-GLOBEX | 2019-11-08 12:24:37.370 HD Request # 3 | Completion time: 1s | 2019-11-08 12:24:37.379 HD Request # 3 | Intraday data download complete for NQ-201912-GLOBEX. Unique request ID: 2 | 2019-11-08 12:24:37.379 Removed historical data download ID 2 | 2019-11-08 12:24:37.379 Real-time Intraday chart data file updates started for NQ-201912-GLOBEX | 2019-11-08 12:24:37.380 Opened cached Intraday file: C:\SierraChart\Data\NQ-201912-GLOBEX.scid | 2019-11-08 12:24:37.380 Intraday chart data file opened for NQ-201912-GLOBEX | 2019-11-08 12:24:37.380 Triggering next historical data download in queue. | 2019-11-08 12:24:37.380 Socket (2) | Socket gracefully closed by remote side. | 2019-11-08 12:24:37.444 Socket (2) | Closed. | 2019-11-08 12:24:37.444 |
| [2019-11-10 05:47:52] |
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We do not see any disconnections or any market data rejections here.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-11 18:26:26] |
| User166951 - Posts: 24 |
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Then why am I not receiving live data quote updates as well as the time remaining bar countdown timer not moving? I have tried both Sim and live trading for both IB and SC. IB Sim and live show live data. SC is frozen both sim and live. What would you like me to do?
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| [2019-11-12 04:52:28] |
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The download of historical data from TWS is not shown in this Message Log for an unknown reason. Update to the current version of Sierra Chart: Software Download: Fast Update And then follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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