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How to Post a Message for Support

Ninjatrader account

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[2019-11-04 20:57:42] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to: Using Sierra Chart with Ninja Trader Brokerage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-04 22:48:41] #3 [Go To First Post]
User691398 - Posts: 27
I have Ninja trader account and today I was told I can use Sierrachart with Ninjatrader, bellow is the email. Thank you for your inquiry. You can use Sierra Charts with your NinjaTrader Brokerage account. To use Sierra Charts requires a CQG data connection at a cost of $10.00 per month plus an additional $0.05 fee per contract. Please note that this is outside any charges from Sierra Charts for use of their software. If you would like this enabled please confirm this request along with your account number and acknowledgment of the fees that will be charged to the account for the data access and transactions. I authorize Ninjatrader to activate my account using Sierracharts. I download Sierracharts and installed but don't know how to set up the account to be able to use Sierracharts. Unfortunately, I can get any support from them stating Sierrachart is third party platform. Can someone help me set up my account? thank you g

[2019-11-04 22:53:02] #4 [Go To First Post]
User691398 - Posts: 27
In the Sierrachart log in I am entering Ninjatrader account and password, but I get an invalid account name or password. I can't get beyond this point

[2019-11-05 02:53:02] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Here are the CQG set up instructions: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-05 04:43:26] #7 [Go To First Post]
User691398 - Posts: 27
Thanks for your replay. Based on what I am reading doesn't look like it is a good idea using Ningjatrader with Sierrachart. Perhaps you can help me out. I have three accounts with IB (interactive brokers) and one Ninjatrader. Can I use Sierrachart for data feed and trading these accounts? If yes, then what will be the cost and can you send me detail instructions to sign up. My Ninjatrader is a free platform. example Mini ES contract cost me 0.61c total commission and fees. Look forward to your reply gashi

[2019-11-05 12:26:34] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can I use Sierrachart for data feed and trading these accounts? Yes you can. Here are the instructions: Interactive Brokers Trading Service: Setup Instructions Pricing for Sierra Chart is here: Description of Service Packages and Pricing And this is the data feed you will want to use and it also has pricing on that page: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-05 12:27:45

[2019-11-05 13:48:30] #9 [Go To First Post]
User691398 - Posts: 27
thanks for the reply. I figured it out connecting to IB (interactive brokers) but don't see any instructions on trading futures with Ninjatrader. Also, this is not clear regarding Denali Exchange Data Feed itself. Denali Exchange Data Feed for SC Order Routing Service: 20 USD/month. Denali Exchange Data Feed for other services: 25 USD/month What other services include??? Is any way I can get it a trial so that I see it works then switch to a realtime live account

[2019-11-05 18:16:22] #10 [Go To First Post]
User691398 - Posts: 27
I know how to connect with IB (interactive brokers)using IB data feed, but definitely need help connecting Ninjatrader. With IB I am paying for nonprofessional Datafeed. As a start was thinking start using SC with IB then add Ninjatrader ( i hope some can help me with Ninjatrader) and SC, datafeed Is a way I can get a temp account to try to integrate IB and Ninjatrader?

[2019-11-06 04:07:25] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Denali Exchange Data Feed for other services: 25 USD/month This is the Denali data feed option that you would need to use. It does not have a trial but the amount is prorated for the month. We cannot help you with ninja trader. We have activated your Sierra Chart account, so you can do any testing you need to now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-06 04:08:37

[2019-11-06 18:17:31] #12 [Go To First Post]
User691398 - Posts: 27
I would like to trade multiple accounts in IB (Interactive Brokers). I am testing and am attached to one of the IB accounts. I am using IB data feed, I can see the account I use for the data feed. How can I add the other two accounts? Thanks g

[2019-11-06 23:41:57] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
They will automatically be listed. Refer to: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-07 00:04:54] #14 [Go To First Post]
User691398 - Posts: 27
thanks for the reply Yes, automatically be listed the account I get my data feed, but NOT other accounts I did not test it if I can place an order from the chart. I will test if first thing in the morning

[2019-11-07 03:19:55] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you are not seeing the account listed you need to ask Interactive Brokers why it is not being made available through the TWS API. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-07 03:38:37] #16 [Go To First Post]
User691398 - Posts: 27
thanks for the note back. I can see one account which I get my data feed from but not the other two accounts. Interactive Brokers will not support Sierra charts. TWS API will show only the account I log in. First I have to open my IB TWS platform, then open Sierra chart. So I can see the account I am log in. My question is how can a link other two accounts from IB to Sierra chart.

[2019-11-07 19:23:14] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Just need to log into TWS with the credentials, which gives you access to those accounts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-11-07 22:42:19] #18 [Go To First Post]
User691398 - Posts: 27
Just need to log into TWS with the credentials ???? this is not clear. Let me explain again: as stated before: First I have to open my IB TWS platform, then open Sierra chart. So I can see the account I am logged in. In IB accounts I use separate login for each account. My question is how can a link other two accounts from IB to Sierra chart. I am trying to use one data feed (in this case an IB account) and want to access the other two accounts using same data feed using the Sierra chart. All I need is to link the other two accounts to Sierra charts instance g

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