Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 27 Apr 2024 11:16:49 +0000
Updated from 1997 to 2005 and can't connect to CQG Web API
View Count: 1794
| [2019-10-29 13:29:29] |
| cmet - Posts: 535 |
|
Using 1997 until a few minutes ago and then updated to latest version 2005 and SC does not connect to CQG Web API, it simply shows the yellow box that says "Connecting..."
|
| [2019-10-29 13:36:00] |
| User920967 - Posts: 62 |
|
Same issue, am running version 1997 64bit
|
| [2019-10-29 13:37:16] |
| cmet - Posts: 535 |
|
Yeah, just reverted back to 1997 through the installer and same thing, no connection.
|
| [2019-10-29 13:53:43] |
| cmet - Posts: 535 |
|
Just connected. Would like to know what that was if anyone has info.
|
| [2019-10-29 13:56:20] |
| User379468 - Posts: 508 |
|
Have not updated and v1981 can't connect to CQG FIX. Switched to CQG webapi, and now can connect. Worked fine yesterday. What is going on? All these changes without notice in middle of trading day?! |
| [2019-10-29 14:04:58] |
| User920967 - Posts: 62 |
|
Yea, just attempted again and connected as normal . . . cqg is starting to be annoying.
|
| [2019-10-29 14:15:56] |
| |
|
This is strictly going to have been a CQG server issue. There are no changes on the Sierra Chart side regarding the CQG Web API with any recent version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-29 14:35:14] |
| User683686 - Posts: 19 |
|
Similar issue here, I am connected but my charts have a 'symbol unknown' error and they're not updating live. If i disconnect and reconnect it then downloads the historical data. So all day had no live charts. Happened last week as well but started working on its own after a couple of hours. Any ideas support? Regards |
| [2019-10-29 14:55:37] |
| |
|
In regards to the above post, refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges ---- If you need further help, follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-29 14:56:12
|
| [2019-10-29 15:09:06] |
| User683686 - Posts: 19 |
|
I have sent my log for analysis, message contains my post id url - Updated from 1997 to 2005 and can't connect to CQG Web API | Post: 195818 Regards |
| [2019-10-29 15:14:06] |
| |
|
We do not even have to prove ourselves with why we want to not have more users added to CQG. This is in regards to this thread in its entirety. This is the problem: CQG WebAPI | Market data subscription for F.US.CLEZ19 was unsuccessful. Text: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-10-29 15:06:34.440 Only your broker can take care of this. Provide them the text of this message.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-29 15:14:14
|
| [2019-10-29 15:24:33] |
| User683686 - Posts: 19 |
|
Whats with the attitude? Very professional of you!! In fact, AMP told me its your issue because I get the software directly from you and they have already logged in to give me remote assistance trying the common errors. As the software was saved and updated today and worked fine yesterday I only came to see if you can help, guess not. Oh well ill sit here and see if it works again on its own. |
| [2019-10-29 15:36:39] |
| |
|
Thank you for your compliment. AMP is flatly 110% wrong in this regard. You are going to go nowhere, by doing nothing. Contact them again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-29 15:39:57] |
| User683686 - Posts: 19 |
|
Don't worry I am doing...
|
| [2019-10-29 16:40:22] |
| DonMattez - Posts: 8 |
|
Hello, I have the exact same problem. I am still paper trading, using the CQG demo data feed. I received it as a demo from AMP, but I have no account there. Has there been any fix yet? I followed all instructions provided by sierra chart, and made a last minute reinstall too. Thank you in advance, Matthias |
| [2019-10-29 16:59:01] |
| User683686 - Posts: 19 |
|
So update...guess what AMP dont have a frigging clue, so Im lost as to what to do now. How much is your own datafeed and do I need a fully funded broker account to use it, as im still on demo and would like to be for a while.
|
| [2019-10-29 17:18:11] |
| DonMattez - Posts: 8 |
|
Hello, thank you for your response. Currently I am not using a funded account or payed datafeed. I planned to do so untill the end of this year. After that I am going to convert my Interactive Brokers paper trading account into a live account. Date Time Of Last Edit: 2019-10-29 17:18:52
|
| [2019-10-29 17:40:49] |
| User379468 - Posts: 508 |
|
This is strictly going to have been a CQG server issue. There are no changes on the Sierra Chart side regarding the CQG Web API with any recent version.
Was there a change in SC on CQG FIX? TT has its issues also, we just want reliable software and infastructure to trade. These unnecessary problems add much stress to trading which is already high risk and stress. How soon can you get the new fully reliable order routing solution out?[/quote] Date Time Of Last Edit: 2019-10-29 17:40:58
|
| [2019-10-29 17:44:26] |
| |
|
Regarding posts 15 through 18, we are going to be offering our streaming delayed CME Group data feed, we expect within the next week or so. This will include full market depth data. You can use it as long as you want.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-29 17:44:40
|
| [2019-10-29 19:51:59] |
| User683686 - Posts: 19 |
|
That’s excellent news for those forward testing strategies and backtesting. No need for truly live data do a delay like TradingView has is going to be a game changer! Is there a definite timescale on that rollout? Regards |
| [2019-10-29 19:58:25] |
| seandunaway - Posts: 213 |
|
Re: #5; I had no disconnects on CQG FIX today..
|
| [2019-10-29 20:09:11] |
| |
|
We did have at least one report of someone not able to connect with CQG FIX today. You also need to understand that Sierra Chart handles CQG FIX disconnects in the background. You are not going to notice them occur unless you look at the Message Log. This is something we just received from CQG now: Emergency Maintenance So they are having a problem today.
At 16:30 CST today we will be performing emergency maintenance that could cause brief disconnects from our order routing infrastructure. CQG products should reconnect automatically but please check your system. CQG will announce completion of the maintenance prior to 17:00 For questions please contact the FCM Desk Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-29 20:09:45
|
| [2019-10-29 20:11:09] |
| |
|
Delayed CME group data should be out in about a week we hope.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: