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Date/Time: Thu, 25 Apr 2024 08:26:19 +0000



Missing depth levels

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[2019-10-18 02:40:58]
MarcOh - Posts: 162
Im new to sierra and did some setting changes yesterday. Obviously something went wrong. Can anybody help me? There are always missing Levels above 20.
Thank you so much!
Marc
imageScreenshot_1.png / V - Attached On 2019-10-18 02:37:41 UTC - Size: 67.46 KB - 239 views
[2019-10-18 07:13:42]
Sierra Chart Engineering - Posts: 104368
You are using an external service for the data feed. This is not something we can help with.

We can only recommend to check this particular setting to see if it is the reason for the problem:
Chart Settings: Maximum Market Depth Levels (Chart >> Chart Settings >> Market Depth menu)

If that does not help, then consider using this data feed instead:
Denali Exchange Data Feed

This data feed will give you 500 levels of depth.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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