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Date/Time: Fri, 29 Mar 2024 08:43:45 +0000



New Version download NOT working, Charts frozen at 11:36 EST

View Count: 533

[2019-10-16 16:54:16]
User641850 - Posts: 1
Hello, the NEW version of your SC has been loaded but nothing happens.

I have uploaded my installer log file

Please let me know next steps to get up and running,
Private File
[2019-10-16 17:55:02]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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