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Date/Time: Tue, 15 Oct 2019 12:23:36 +0000



Charts won't open Energy Contracts

[2019-10-10 13:40:26]
User940942 - Posts: 5
I've been trying to open the CL and GC contracts on the charts, but these won't open. I am doing the evaluation with OneUp and those are permissible products to trade. Is there anything specific I need to do to have those products turned on?

Thanks in advance!

ThunderKat
[2019-10-10 15:17:58]
Sierra Chart Engineering - Posts: 77135
Open the chart through File >> Find Symbol and then follow the instructions below:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-10-10 16:23:43]
User940942 - Posts: 5
See attached Message Log below:

Software version: 1991 64-bit | 2019-10-10 11:20:28.860
Usage end date: 2019-11-06 | 2019-10-10 11:20:28.860
Enabled for: Advanced Features 2. | 2019-10-10 11:20:28.860
Enabled for: Sierra Chart Historical Data Service. | 2019-10-10 11:20:28.860
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-10 11:20:28.860
Current selected Data/Trading service: Rithmic Trading | 2019-10-10 11:20:28.860
Custom symbol settings values: enabled | 2019-10-10 11:20:28.860
Chart Update Interval: 500 | 2019-10-10 11:20:28.860
Intraday Data Storage Time Unit: 1 | 2019-10-10 11:20:28.860
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-10-10 11:20:28.860
2019-10-10 11:20:28 Local computer time | 2019-10-10 11:20:28.860
2019-10-10 16:20:28 Local computer time in UTC | 2019-10-10 11:20:28.860
2019-10-10 11:20:28 Local computer time in SC Time Zone | 2019-10-10 11:20:28.860
2019-10-08 21:53:12 Server time in UTC | 2019-10-10 11:20:28.860
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-10-10 11:20:28.860
Program path: C:\SierraChart\ | 2019-10-10 11:20:28.860
Data Files path: C:\SierraChart\Data\ | 2019-10-10 11:20:28.860
OS Version Number: 10.0 | 2019-10-10 11:20:28.861
Locale Setting: C | 2019-10-10 11:20:28.861
DLLs: harmonicPatterns.DLL, harmonicPatterns_64.DLL, HPC_Sierra.DLL, HPC_Sierra_32.DLL, HPC_Sierra_64.DLL, sst_FreeBundle.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-10-10 11:20:28.861

Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: MESZ9-CME | 2019-10-10 11:21:08.107
Added historical Intraday data request for MESZ9-CME to the queue. | 2019-10-10 11:21:08.107
Intraday data recording state for symbol MESZ9-CME is set to download 'Pending'. | 2019-10-10 11:21:08.107
Triggering next historical data download in queue. | 2019-10-10 11:21:08.107
Reloading all charts with filename: MESZ9-CME.scid | 2019-10-10 11:21:08.107
HD Request # 10 | Downloading Intraday chart data for MESZ9-CME to the file MESZ9-CME.scid. Service: cme | 2019-10-10 11:21:08.108
HD Request # 10 | Download start date-time: 2019-04-07 11:21:08.000 | 2019-10-10 11:21:08.109
HD Request # 10 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2019-10-10 11:21:08.109
MESZ9-CME #2 | Reloading chart. | 2019-10-10 11:21:08.138
MESZ9-CME #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-10 11:21:08.138
Socket (2) | Creating socket. | 2019-10-10 11:21:08.148
Socket (2) | Connecting to IP: 8.18.161.133. | 2019-10-10 11:21:08.148
HD Request # 10 | Setting DTC encoding to Binary VLS | 2019-10-10 11:21:08.253
HD Request # 10 | Sending historical data logon request message. | 2019-10-10 11:21:08.253
HD Request # 10 | Requesting Intraday data. Start date-time: 2019-04-07 11:21:08. Record interval: 1. Symbol: MESZ19 | 2019-10-10 11:21:08.306
HD Request # 10 | Decompressing data. | 2019-10-10 11:21:08.355
MESZ9-CME 60 Min #1 | Reloading chart. | 2019-10-10 11:21:08.451
MESZ9-CME 5 Min #3 | Reloading chart. | 2019-10-10 11:21:08.499
MESZ9-CME 60 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESZ9-CME.scid | 2019-10-10 11:21:08.516
MESZ9-CME 5 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESZ9-CME.scid | 2019-10-10 11:21:08.517
HD Request # 10 | Receiving Intraday data for MESZ9-CME starting at 2019-05-13 07:07:45 | 2019-10-10 11:21:08.528
HD Request # 10 | Timestamp of first Intraday data file record written: 2019-05-13 07:07:45 | 2019-10-10 11:21:08.529
MESZ9-CME 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-10 11:21:09.141
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-10-10 11:21:13.228
Historical data download thread signaled to stop. | 2019-10-10 11:21:13.228
HD Request # 10 | Received 489374 records from 2019-05-13 07:07:45.000 to 2019-10-10 11:11:08.000 (150.2 days) and wrote 489374 records for MESZ9-CME | 2019-10-10 11:21:13.229
HD Request # 10 | Completion time: 5s | 2019-10-10 11:21:13.243
HD Request # 10 | Intraday data download complete for MESZ9-CME. Unique request ID: 9 | 2019-10-10 11:21:13.243
Removed historical data download ID 9 | 2019-10-10 11:21:13.243
Real-time Intraday chart data file updates started for MESZ9-CME | 2019-10-10 11:21:13.249
Opened cached Intraday file: C:\SierraChart\Data\MESZ9-CME.scid | 2019-10-10 11:21:13.250
Intraday chart data file opened for MESZ9-CME | 2019-10-10 11:21:13.250
Rithmic Trading | Using primary service for historical data for MESZ9-CME | 2019-10-10 11:21:13.250
Added historical Intraday data request for MESZ9-CME to the queue. | 2019-10-10 11:21:13.251
Intraday data recording state for symbol MESZ9-CME is set to download 'Pending'. | 2019-10-10 11:21:13.251
Triggering next historical data download in queue. | 2019-10-10 11:21:13.251

Triggering next historical data download in queue. | 2019-10-10 11:21:13.251
HD Request # 11 | Downloading Intraday chart data for MESZ9-CME to the file MESZ9-CME.scid. Service: rithmic.trading | 2019-10-10 11:21:13.251
HD Request # 11 | Download start date-time: 2019-10-10 11:11:08.000 | 2019-10-10 11:21:13.252
HD Request # 11 | Sending historical data request. Start date-time: 2019-10-10 11:11:08. Record interval: 1. Symbol: MESZ9-CME | 2019-10-10 11:21:13.252
Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2019-10-10 11:21:13.255
Rithmic Trading | Message from server: Requesting historical Tick data. | 2019-10-10 11:21:13.255
Socket (2) | Socket gracefully closed by remote side. | 2019-10-10 11:21:13.277
Socket (2) | Closed. | 2019-10-10 11:21:13.277
HD Request # 11 | Receiving Intraday data for MESZ9-CME starting at 2019-10-10 11:11:08 | 2019-10-10 11:21:14.431
HD Request # 11 | Timestamp of first Intraday data file record written: 2019-10-10 11:11:08 | 2019-10-10 11:21:14.432
HD Request # 11 | Received 1965 records from 2019-10-10 11:11:08.000 to 2019-10-10 11:21:13.000 (10.1 minutes) and wrote 1965 records for MESZ9-CME | 2019-10-10 11:21:14.433
Added 17 Time and Sales records to Intraday data file for MESZ9-CME after download. | 2019-10-10 11:21:14.439
HD Request # 11 | Completion time: 1s | 2019-10-10 11:21:14.443
HD Request # 11 | Intraday data download complete for MESZ9-CME. Unique request ID: 10 | 2019-10-10 11:21:14.443
Removed historical data download ID 10 | 2019-10-10 11:21:14.443
Real-time Intraday chart data file updates started for MESZ9-CME | 2019-10-10 11:21:14.443
Opened cached Intraday file: C:\SierraChart\Data\MESZ9-CME.scid | 2019-10-10 11:21:14.444
Intraday chart data file opened for MESZ9-CME | 2019-10-10 11:21:14.444

Triggering next historical data download in queue. | 2019-10-10 11:21:14.444
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: MESZ9-CME | 2019-10-10 11:21:24.290
Added historical Intraday data request for MESZ9-CME to the queue. | 2019-10-10 11:21:24.290
Intraday data recording state for symbol MESZ9-CME is set to download 'Pending'. | 2019-10-10 11:21:24.290
Triggering next historical data download in queue. | 2019-10-10 11:21:24.290
Reloading all charts with filename: MESZ9-CME.scid | 2019-10-10 11:21:24.290
HD Request # 12 | Downloading Intraday chart data for MESZ9-CME to the file MESZ9-CME.scid. Service: cme | 2019-10-10 11:21:24.290
HD Request # 12 | Download start date-time: 2019-04-07 11:21:24.000 | 2019-10-10 11:21:24.291
HD Request # 12 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2019-10-10 11:21:24.291
Socket (2) | Creating socket. | 2019-10-10 11:21:24.336
Socket (2) | Connecting to IP: 8.18.161.135. | 2019-10-10 11:21:24.336
MESZ9-CME #2 | Reloading chart. | 2019-10-10 11:21:24.384
MESZ9-CME #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-10 11:21:24.385
HD Request # 12 | Setting DTC encoding to Binary VLS | 2019-10-10 11:21:24.438
HD Request # 12 | Sending historical data logon request message. | 2019-10-10 11:21:24.438
MESZ9-CME 60 Min #1 | Reloading chart. | 2019-10-10 11:21:24.450
MESZ9-CME 60 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESZ9-CME.scid | 2019-10-10 11:21:24.465
HD Request # 12 | Requesting Intraday data. Start date-time: 2019-04-07 11:21:24. Record interval: 1. Symbol: MESZ19 | 2019-10-10 11:21:24.486
MESZ9-CME 5 Min #3 | Reloading chart. | 2019-10-10 11:21:24.494
MESZ9-CME 5 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESZ9-CME.scid | 2019-10-10 11:21:24.504
HD Request # 12 | Decompressing data. | 2019-10-10 11:21:24.535
HD Request # 12 | Receiving Intraday data for MESZ9-CME starting at 2019-05-13 07:07:45 | 2019-10-10 11:21:24.745
HD Request # 12 | Timestamp of first Intraday data file record written: 2019-05-13 07:07:45 | 2019-10-10 11:21:24.746
MESZ9-CME 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-10 11:21:25.631
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-10-10 11:21:28.528
Historical data download thread signaled to stop. | 2019-10-10 11:21:28.530
HD Request # 12 | Received 489382 records from 2019-05-13 07:07:45.000 to 2019-10-10 11:11:24.000 (150.2 days) and wrote 489382 records for MESZ9-CME | 2019-10-10 11:21:28.530
HD Request # 12 | Completion time: 4s | 2019-10-10 11:21:28.535
HD Request # 12 | Intraday data download complete for MESZ9-CME. Unique request ID: 11 | 2019-10-10 11:21:28.535
Removed historical data download ID 11 | 2019-10-10 11:21:28.535
Real-time Intraday chart data file updates started for MESZ9-CME | 2019-10-10 11:21:28.535
Opened cached Intraday file: C:\SierraChart\Data\MESZ9-CME.scid | 2019-10-10 11:21:28.535
Intraday chart data file opened for MESZ9-CME | 2019-10-10 11:21:28.535
Rithmic Trading | Using primary service for historical data for MESZ9-CME | 2019-10-10 11:21:28.535
Added historical Intraday data request for MESZ9-CME to the queue. | 2019-10-10 11:21:28.535
Intraday data recording state for symbol MESZ9-CME is set to download 'Pending'. | 2019-10-10 11:21:28.535
Triggering next historical data download in queue. | 2019-10-10 11:21:28.535

Triggering next historical data download in queue. | 2019-10-10 11:21:28.535
HD Request # 13 | Downloading Intraday chart data for MESZ9-CME to the file MESZ9-CME.scid. Service: rithmic.trading | 2019-10-10 11:21:28.535
HD Request # 13 | Download start date-time: 2019-10-10 11:11:24.000 | 2019-10-10 11:21:28.536
HD Request # 13 | Sending historical data request. Start date-time: 2019-10-10 11:11:24. Record interval: 1. Symbol: MESZ9-CME | 2019-10-10 11:21:28.536
Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2019-10-10 11:21:28.559
Rithmic Trading | Message from server: Requesting historical Tick data. | 2019-10-10 11:21:28.559
Socket (2) | Socket gracefully closed by remote side. | 2019-10-10 11:21:28.579
Socket (2) | Closed. | 2019-10-10 11:21:28.579
HD Request # 13 | Receiving Intraday data for MESZ9-CME starting at 2019-10-10 11:11:24 | 2019-10-10 11:21:29.504
HD Request # 13 | Timestamp of first Intraday data file record written: 2019-10-10 11:11:24 | 2019-10-10 11:21:29.504
HD Request # 13 | Received 1939 records from 2019-10-10 11:11:24.000 to 2019-10-10 11:21:20.000 (9.9 minutes) and wrote 1939 records for MESZ9-CME | 2019-10-10 11:21:29.505
Added 34 Time and Sales records to Intraday data file for MESZ9-CME after download. | 2019-10-10 11:21:29.510
HD Request # 13 | Completion time: 0s | 2019-10-10 11:21:29.516
HD Request # 13 | Intraday data download complete for MESZ9-CME. Unique request ID: 12 | 2019-10-10 11:21:29.516
Removed historical data download ID 12 | 2019-10-10 11:21:29.516
Real-time Intraday chart data file updates started for MESZ9-CME | 2019-10-10 11:21:29.516
Opened cached Intraday file: C:\SierraChart\Data\MESZ9-CME.scid | 2019-10-10 11:21:29.516
Intraday chart data file opened for MESZ9-CME | 2019-10-10 11:21:29.516

Triggering next historical data download in queue. | 2019-10-10 11:21:29.516
[2019-10-10 17:08:38]
Sierra Chart Engineering - Posts: 77135
The data definitely has been downloaded properly. Do you see some chart bars in the chart?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-10-10 17:59:19]
User940942 - Posts: 5
Yes it is now. I have bars on the chart now.

It was taking a minute, but I closed the platform and restarted, and now it's loading completely.

Thank you for the assistance.

Thunderkat

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