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Direct MessagesDate/Time: Sun, 28 Apr 2024 23:20:40 +0000
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| [2019-10-03 16:57:20] |
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Hello,
We are having an issue with the data download in charts. Here are the order of the events: Was in need to re-download the chart data Selected the option to 'Delete all Data and Download' the chart ran through the standard data download Once it was finished it was only loading one day worth of data went into the chart settings and noticed the day date range was only going as far back as that day. Then attempted to change the date range to 2019-01-01, when we select apply it reverts to that todays date. Then attempted to delete the .scid data file for that chart in the computer (C) drive greenchart data folder. Did this so that the data would re-download from square one. The issue persists. It reverts to just that days data. Does not give us the complete download for the past data. Please advise on how to fix this issue so that I am able to fix this issue in future cases. Thank you, Sierra Chart Support |
 chart settings.JPG / V - Attached On 2019-10-03 16:55:39 UTC - Size: 135.21 KB - 249 views GreenCharts screen capture GregFairbourn.JPG / V - Attached On 2019-10-03 16:55:47 UTC - Size: 207.53 KB - 251 views |
| [2019-10-04 16:49:01] |
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Could you please update Sierra Chart to the current version following these instructions: Software Download: Fast Update Make sure both of these settings are set to at least 372: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxHistoricalIntradayDaysToDownload You should see that the Service is set to as SC Data-All Services. ---- We then want you to follow the instructions below and if there still is a problem provide us the log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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