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Direct MessagesDate/Time: Thu, 02 May 2024 09:50:41 +0000
Data feed not working
View Count: 1386
| [2019-10-03 15:23:24] |
| User339108 - Posts: 3 |
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Hi, I just activated Eurex data feed and have tried a number of derivatives of the dax30 which is my market but cannot seem to have volume/flow coming through. My DOM just has 1 as volume. Can you please help? Thanks, Adam |
| [2019-10-03 18:06:25] |
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Tell us one of the exact symbols you are having a problem with and then follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-03 18:06:39
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| [2019-10-05 08:03:42] |
| User339108 - Posts: 3 |
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Ger 30 Message log Copy below; Software version: 1983 32-bit | 2019-10-05 08:54:02.956 Usage end date: 2020-03-19 | 2019-10-05 08:54:02.956 Enabled for: Sierra Chart Historical Data Service. | 2019-10-05 08:54:02.956 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-10-05 08:54:02.956 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-10-05 08:54:02.956 Enabled for exchange: Eurex with Market Depth | 2019-10-05 08:54:02.956 Received 1 data feed usernames. | 2019-10-05 08:54:02.956 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-05 08:54:02.956 Current selected Data/Trading service: SC Data - All Services | 2019-10-05 08:54:02.956 Custom symbol settings values: enabled | 2019-10-05 08:54:02.956 Chart Update Interval: 500 | 2019-10-05 08:54:02.956 Intraday Data Storage Time Unit: 1 | 2019-10-05 08:54:02.956 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-10-05 08:54:02.956 2019-10-05 17:54:02 Local computer time | 2019-10-05 08:54:02.956 2019-10-05 07:54:02 Local computer time in UTC | 2019-10-05 08:54:02.956 2019-10-05 08:54:02 Local computer time in SC Time Zone | 2019-10-05 08:54:02.956 2019-10-05 07:50:52 Server time in UTC | 2019-10-05 08:54:02.956 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-10-05 08:54:02.956 Program path: C:\SierraChart\ | 2019-10-05 08:54:02.956 Data Files path: C:\SierraChart\Data\ | 2019-10-05 08:54:02.956 OS Version Number: 10.0 | 2019-10-05 08:54:02.956 Locale Setting: C | 2019-10-05 08:54:02.956 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-10-05 08:54:02.956 File >> Disconnect selected. | 2019-10-05 08:58:04.928 SC DTC Data with Market Depth | Disconnected from the server. | 2019-10-05 08:58:04.930 SC Data - All Services | Disconnected. | 2019-10-05 08:58:04.930 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-10-05 08:58:04.931 DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-10-05 08:58:05.166 DTC Client socket (1) | Closed. | 2019-10-05 08:58:05.166 SC Data - All Services | Connected to data server. | 2019-10-05 09:00:10.322 Triggering next historical data download in queue. | 2019-10-05 09:00:10.323 Triggering next historical data download in queue. | 2019-10-05 09:00:10.323 Triggering next historical data download in queue. | 2019-10-05 09:00:10.323 Triggering next historical data download in queue. | 2019-10-05 09:00:10.323 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-10-05 09:00:10.323 Using Bid/Ask average for last trade price for GER30 | 2019-10-05 09:00:10.490 SC DTC Data with Market Depth | Starting real-time market data updates for: GER30. ID: 1 Service code: fxcm | 2019-10-05 09:00:10.490 SC DTC Data with Market Depth | Connecting to the server ds3.sierracharts.com. Port 10048 | 2019-10-05 09:00:10.490 SC DTC Data with Market Depth | Requesting security definition data for: GER30. ID: 1 | 2019-10-05 09:00:10.491 Added Intraday data request for GER30 to the queue. | 2019-10-05 09:00:10.491 Intraday data recording state for symbol GER30 is set to download 'Pending'. | 2019-10-05 09:00:10.491 Triggering next historical data download in queue. | 2019-10-05 09:00:10.491 DTC Client socket (1) | Creating socket. | 2019-10-05 09:00:10.491 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-10-05 09:00:10.491 Delaying start of download for GER30 | 2019-10-05 09:00:10.492 SC DTC Data with Market Depth | Connected to server. | 2019-10-05 09:00:10.742 SC DTC Data with Market Depth | Starting socket receive thread. | 2019-10-05 09:00:10.742 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2019-10-05 09:00:10.742 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2019-10-05 09:00:10.976 SC DTC Data with Market Depth | Sending logon request message. | 2019-10-05 09:00:10.976 SC DTC Data with Market Depth | Received logon response. | 2019-10-05 09:00:11.251 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2019-10-05 09:00:11.251 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2019-10-05 09:00:11.251 SC DTC Data with Market Depth | Successfully connected. | 2019-10-05 09:00:11.251 SC DTC Data with Market Depth | Trading is not supported. | 2019-10-05 09:00:11.251 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: GER30 | 2019-10-05 09:00:11.251 SC DTC Data with Market Depth | Received security definition for symbol GER30 | 2019-10-05 09:00:11.526 Requesting market depth updates for: GER30 if supported. | 2019-10-05 09:00:15.329 Separate subscription for market depth updates not supported. GER30 | 2019-10-05 09:00:15.329 HD Request # 4 | Downloading Intraday chart data for GER30 to the file GER30.scid. Service: fxcm | 2019-10-05 09:00:16.411 HD Request # 4 | Download start date-time: 2019-10-04 20:59:59.000 | 2019-10-05 09:00:16.411 HD Request # 4 | Using server: ds4.sierracharts.com port 10150 | 2019-10-05 09:00:16.412 Socket (2) | Creating socket. | 2019-10-05 09:00:16.412 Socket (2) | Connecting to IP: 192.81.56.146. | 2019-10-05 09:00:16.412 HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-10-05 09:00:16.887 HD Request # 4 | Sending historical data logon request message. | 2019-10-05 09:00:16.887 HD Request # 4 | Requesting Intraday data. Start date-time: 2019-10-04 20:59:59. Record interval: 1. Symbol: GER30 | 2019-10-05 09:00:17.594 HD Request # 4 | Decompressing data. | 2019-10-05 09:00:17.845 HD Request # 4 | Receiving Intraday data for GER30 starting at 2019-10-04 20:59:59 | 2019-10-05 09:00:17.845 HD Request # 4 | Timestamp of first Intraday data file record written: 2019-10-04 20:59:59 | 2019-10-05 09:00:17.846 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-10-05 09:00:17.846 Historical data download thread signaled to stop. | 2019-10-05 09:00:17.846 HD Request # 4 | Received 1 record from 2019-10-04 20:59:59.000 to 2019-10-04 20:59:59.000 (0.0 seconds) and wrote 1 record for GER30 | 2019-10-05 09:00:17.846 HD Request # 4 | Completion time: 1s | 2019-10-05 09:00:17.851 HD Request # 4 | Intraday data download complete for GER30. Unique request ID: 3 | 2019-10-05 09:00:17.851 Removed historical data download ID 3 | 2019-10-05 09:00:17.851 Real-time Intraday chart data file updates started for GER30 | 2019-10-05 09:00:17.851 Opened cached Intraday file: C:\SierraChart\Data\GER30.scid | 2019-10-05 09:00:17.851 Intraday chart data file opened for GER30 | 2019-10-05 09:00:17.851 Triggering next historical data download in queue. | 2019-10-05 09:00:17.851 Socket (2) | Socket gracefully closed by remote side. | 2019-10-05 09:00:18.087 Socket (2) | Closed. | 2019-10-05 09:00:18.087 |
| [2019-10-06 02:06:01] |
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GER30 is a CFD symbol. The exchange you activated provides real-time data for EUREX futures. You can find all of those symbols in File >> Find Symbol >> Futures-EUREX.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-06 13:43:14] |
| User339108 - Posts: 3 |
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thank you but i do not have that option which is why i kept it as the CFD from earlier. I've attached a screenshot of the futures drop downs i can select. Can you advise? |
 markets drop downs.png / V - Attached On 2019-10-06 13:40:44 UTC - Size: 110.89 KB - 244 views |
| [2019-10-06 16:32:28] |
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We updated the categories over this weekend. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And then open File >> Find Symbol again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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