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Rithmic connection error unable to connect

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[2019-09-26 09:23:27] #1 [Go To First Post]
Yinu Lin - Posts: 3
Hi, I can't connect to Rithmic on Sierra Chart Was able to connect yesterday and can connect to Rithmic on another trading platform. The message says "Connection error message from service: Ricthmic Trading \| Logon error received from Server". Please see the log below. Reading Internal Order ID file. \| 2019-09-26 09:18:37.406 Reading Trade Orders file. \| 2019-09-26 09:18:37.495 Reading Trade Positions file. \| 2019-09-26 09:18:37.495 Reading Account Balance file. \| 2019-09-26 09:18:37.495 UDPListener (1904). Port 22904 \| Listening on UDP port 22904. \| 2019-09-26 09:18:37.518 Software version: 1991 64-bit \| 2019-09-26 09:18:37.518 Usage end date: 2019-09-28 \| 2019-09-26 09:18:37.518 Enabled for: Sierra Chart Historical Data Service. \| 2019-09-26 09:18:37.518 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-09-26 09:18:37.518 Current selected Data/Trading service: Rithmic Trading \| 2019-09-26 09:18:37.518 Custom symbol settings values: enabled \| 2019-09-26 09:18:37.518 Chart Update Interval: 500 \| 2019-09-26 09:18:37.518 Intraday Data Storage Time Unit: 0 \| 2019-09-26 09:18:37.518 Time Zone: +00:00:00 (UTC+00) \| 2019-09-26 09:18:37.518 2019-09-26 19:18:37 Local computer time \| 2019-09-26 09:18:37.519 2019-09-26 09:18:37 Local computer time in UTC \| 2019-09-26 09:18:37.519 2019-09-26 09:18:37 Local computer time in SC Time Zone \| 2019-09-26 09:18:37.519 2019-09-26 09:18:32 Server time in UTC \| 2019-09-26 09:18:37.519 Local computer UTC time and Server UTC time difference: 4 seconds. \| 2019-09-26 09:18:37.519 Program path: C:\SierraChart\ \| 2019-09-26 09:18:37.519 Data Files path: C:\SierraChart\Data\ \| 2019-09-26 09:18:37.519 OS Version Number: 10.0 \| 2019-09-26 09:18:37.519 Locale Setting: C \| 2019-09-26 09:18:37.519 DLLs: MAutoFloorCeiling.dll, MAutoFloorCeiling_64.dll, MBidAskOscillator.dll, MBidAskOscillator_64.dll, MBoxChart.dll, MBoxChart_64.dll, MBoxHistogram.dll, MBoxHistogram_64.dll, MCumulativeDelta.dll, MCumulativeDelta_64.dll, MGannSwing.dll, MGannSwing_64.dll, MPace.dll, MPace_64.dll, MWaveChart.dll, MWaveChart_64.dll, MWaveHistogram.dll, MWaveHistogram_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-09-26 09:18:37.519 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. \| 2019-09-26 09:18:37.535 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-09-26 09:18:37.581 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-09-26 09:18:37.921 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-09-26 09:18:37.921 Received 5 login tokens. \| 2019-09-26 09:18:38.694 Symbol settings MD5 received. Request ID: 1. \| 2019-09-26 09:18:39.025 Requested symbol settings for service code rithmic.trading. Request ID: 2. \| 2019-09-26 09:18:39.026 Symbol settings received. Request ID: 2. \| 2019-09-26 09:18:40.858 Rithmic Trading \| Port for executable: 3402 \| 2019-09-26 09:18:43.950 Listening socket (1920). Port 3402 \| Closed. \| 2019-09-26 09:18:43.950 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-09-26 09:18:43.951 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:3402. Current folder: C:\SierraChart\Rim \| 2019-09-26 09:18:43.976 Rithmic Trading \| Bridge process is running. \| 2019-09-26 09:18:45.966 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 3402 \| 2019-09-26 09:18:45.966 DTC Client socket (1) \| Creating socket. \| 2019-09-26 09:18:45.966 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-09-26 09:18:45.966 Rithmic Trading \| Connected to server. \| 2019-09-26 09:18:45.968 Rithmic Trading \| Starting socket receive thread. \| 2019-09-26 09:18:45.968 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2019-09-26 09:18:45.968 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2019-09-26 09:18:45.971 Rithmic Trading \| Sending logon request message. \| 2019-09-26 09:18:45.971 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2019-09-26 09:18:45.972 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2019-09-26 09:18:45.976 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2019-09-26 09:18:45.976 Rithmic Trading \| Message from server: Error creating the main object. Error message: os error \| 2019-09-26 09:18:51.097 Rithmic Trading \| Received logon response. \| 2019-09-26 09:18:51.097 Rithmic Trading \| Server Name: DTC Bridge. \| 2019-09-26 09:18:51.097 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2019-09-26 09:18:51.097 Rithmic Trading \| Logon error received from server \| 2019-09-26 09:18:51.097 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-09-26 09:18:51.097 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-09-26 09:18:51.097 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-09-26 09:18:51.098 DTC Client socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-09-26 09:18:51.128 DTC Client socket (1) \| Closed. \| 2019-09-26 09:18:51.129 Rithmic Trading \| Disconnected. \| 2019-09-26 09:18:51.132 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-09-26 09:18:51.132 Date Time Of Last Edit: 2019-09-26 14:06:46

[2019-09-26 09:43:04] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant error message: Rithmic Trading \| Message from server: Error creating the main object. Error message: os error \| 2019-09-26 09:18:51.097 It is not good and is not something we cannot help with. It is a Rithmic software issue. This is one reason why we have this section: https://www.sierrachart.com/index.php?page=doc/Rithmic.php#TechnicalSupportPolicy Step 18 here has more information about the issue: Rithmic Trading Platform Service: Setup Instructions Look at the information at step 18. We can recommend that you use this service instead: Sierra Chart / Trading Technologies Futures Order Routing Service Or the supported CQG service. Or if you are unable to solve it you could not renew Sierra Chart. For the time being we are adding two weeks of usage time to your Sierra Chart account to get time to resolve it and look at other possibilities. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-26 09:45:36

[2019-09-26 12:55:05] #3 [Go To First Post]
Yinu Lin - Posts: 3
Thank you for your reply. I have just filled out the request form for the order routing service that you recommend but I'd like to know more. Do I need to have an existing account with TT? If I'm currently not using any service provided by TT (data/platform/brokerage etc.), is there any requirement other than having a live trading account that I need to meet in order to use the service? Apart from the order routing fee of 0.10 USD per contract per side, and assuming that the TT standard account assigned only utilizes Sierra Chart, is there any other cost that I need to be aware of?

[2019-09-26 13:40:48] #4 [Go To First Post]
SC Support - Posts: 1796
Your broker GFF will set you up with an account on TT Do I need to have an existing account with TT? - No If I'm currently not using any service provided by TT (data/platform/brokerage etc.), is there any requirement other than having a live trading account that I need to meet in order to use the service? - No There is a $20 per month cost for Denali Exchange Data Feed, this will replace the fees you pay Rithmic. Denali Exchange Data Feed: Denali Exchange Data Feed Date Time Of Last Edit: 2019-09-26 16:41:24

[2019-09-26 14:03:44] #5 [Go To First Post]
Yinu Lin - Posts: 3
Just to let you know that the connection error is solved. I brought the issue to GFF brokers tech support. They say it probably was windows update that caused the connection error issue. They told me to uncheck .NET Framework in Windows Features, restart windows and recheck .NET Framework in Windows Features. I also encountered Windows Update Error 0x80070490 when I tried to re-check .NET Framework. I repaired Windows Update, recheck .NET Framework in Windows Update, restarted windows just in case and now I can connect to Rithmic on SC.

[2019-09-26 16:42:41] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You would never have the problem that you did, and you would never have to go through post #5, for services which use standard connectivity in Sierra Chart which is all of them other than Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-26 16:43:12

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