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How to Post a Message for Support

Only have access to data from the date of installing Sierra Chart

View Count: 620

[2019-09-23 13:28:58] #1 [Go To First Post]
MattK - Posts: 42
Hi, I realized after testing on different computers that I only have access to data from the date I started using Sierra Chart and can't backtest anything before that date and that is very unfortunate. I'd love to run a backtest on one year worth of data but have been using SC for only a few months so I don't have access to the data. Is that normal? I tried Edit > Delete All Data and Download and Chart > Reload and Recalculate but whenever I run a backtest, no trade is placed until the date of first installing Sierra Chart has passed. If anybody has some experience with this issue I'd love some help please. Thanks in advance. Best, Matt

[2019-09-23 14:22:14] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The first thing we need you to do is to log into this Support Board by selecting Help >> Support Board from within Sierra Chart. Do not use any other Sierra Chart account. When that is done follow these instructions here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-23 14:23:10

[2019-09-23 14:55:46] #3 [Go To First Post]
User704508 - Posts: 20
Thank you in advance for looking into this. Here is the Message Log: My chart is set to load 180 days so it took about 10 min to download. Software version: 1928 32-bit \| 2019-09-23 09:45:19.028 Enabled for: Advanced Features. \| 2019-09-23 09:45:19.028 Enabled for: Advanced Features 2. \| 2019-09-23 09:45:19.028 Enabled for: Sierra Chart Historical Data Service. \| 2019-09-23 09:45:19.028 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-09-23 09:45:19.028 Current selected Data/Trading service: TransAct Trading \| 2019-09-23 09:45:19.028 Custom symbol settings values: enabled \| 2019-09-23 09:45:19.028 Chart Update Interval: 40 \| 2019-09-23 09:45:19.028 Intraday Data Storage Time Unit: 0 \| 2019-09-23 09:45:19.028 Service username command line set: Ma* \| 2019-09-23 09:45:19.028 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-09-23 09:45:19.028 2019-09-23 16:45:19 Local computer time \| 2019-09-23 09:45:19.028 2019-09-23 14:45:19 Local computer time in UTC \| 2019-09-23 09:45:19.028 2019-09-23 09:45:19 Local computer time in SC Time Zone \| 2019-09-23 09:45:19.028 2019-09-23 14:43:37 Server time in UTC \| 2019-09-23 09:45:19.028 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-09-23 09:45:19.028 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2019-09-23 09:45:19.028 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2019-09-23 09:45:19.029 OS Version Number: 10.0 \| 2019-09-23 09:45:19.029 Locale Setting: C \| 2019-09-23 09:45:19.029 DLLs: LittleShorts.dll, LongQuickChase.dll, PeakGrabber.dll, ReversalStrategy.dll, TestStudy.dll, UnderEMA10After10AM.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll \| 2019-09-23 09:45:19.029 Reloading all charts with filename: ESH9.scid \| 2019-09-23 09:46:03.518 Reloading all charts with filename: ESM9.scid \| 2019-09-23 09:46:03.713 Reloading all charts with filename: ESU9.scid \| 2019-09-23 09:46:03.907 Intraday data recording state for symbol ESZ9 is set to download 'Pending'. \| 2019-09-23 09:46:03.926 Reloading all charts with filename: ESZ9.scid \| 2019-09-23 09:46:03.926 HD Request # 7 \| Downloading Intraday chart data for ESH9 to the file ESH9.scid. Service: TransAct.Trading \| 2019-09-23 09:46:03.926 HD Request # 7 \| Download start date-time: 2018-12-09 18:00:00.000 \| 2019-09-23 09:46:03.926 HD Request # 7 \| Using server: ds4.sierracharts.com port 10150 \| 2019-09-23 09:46:03.926 HD Request # 8 \| Downloading Historical Daily chart data for ESH19. Starting date: 1969-09-23. Service: TransAct.Trading \| 2019-09-23 09:46:03.926 Socket (3) \| Creating socket. \| 2019-09-23 09:46:03.926 HD Request # 8 \| Requesting historical Daily data for ESH19 starting at 1969-09-22 \| 2019-09-23 09:46:03.926 Socket (3) \| Connecting to IP: 192.81.56.146. \| 2019-09-23 09:46:03.926 HTTPS connection ID:2 to historicaldata.sierrachart.com:443 for request ID:2 (4) \| Creating socket. Using TLS 1.2. \| 2019-09-23 09:46:03.927 HTTPS connection ID:2 to historicaldata.sierrachart.com:443 for request ID:2 (4) \| Connecting to IP: 88.99.0.216. \| 2019-09-23 09:46:03.927 ESZ9 3 Min #4 \| Reloading chart. \| 2019-09-23 09:46:03.937 ESZ9 15 Min #3 \| Reloading chart. \| 2019-09-23 09:46:03.943 ESZ9 3 Min #4 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\ESZ9.scid \| 2019-09-23 09:46:03.945 ESZ9 15 Min #3 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\ESZ9.scid \| 2019-09-23 09:46:03.946 ESZ9 233 Trades #4 \| Reloading chart. \| 2019-09-23 09:46:03.947 ESZ9 10 Min #1 \| Reloading chart. \| 2019-09-23 09:46:03.951 ESZ9 233 Trades #4 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\ESZ9.scid \| 2019-09-23 09:46:03.953 ESZ9 10 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\ESZ9.scid \| 2019-09-23 09:46:03.955 ESZ9 60 Min #2 \| Reloading chart. \| 2019-09-23 09:46:03.963 ESZ9 [CB] 1 Min #3 \| Reloading chart. \| 2019-09-23 09:46:03.970 Historical Intraday data request for ESM9 matches existing queued download and replaces existing request since earlier data is requested. \| 2019-09-23 09:46:03.972 Historical Intraday data request for ESU9 matches existing queued download and replaces existing request since earlier data is requested. \| 2019-09-23 09:46:03.973 Historical Intraday data request for ESZ9 matches existing queued download and replaces existing request since earlier data is requested. \| 2019-09-23 09:46:03.974 ESZ9 [CB] 1 Min #3 \| Waiting for historical downloads to complete with the IDs: 6, 7, 8, 9, 10, 11, 12, 13, \| 2019-09-23 09:46:04.009 ESZ9 60 Min #2 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\ESZ9.scid \| 2019-09-23 09:46:04.011 TransAct Trading \| Starting real-time market data updates for: ESH9. ID: 3 Service code: TransAct.Trading \| 2019-09-23 09:46:04.012 TransAct Trading \| Requesting security definition data for: ESH9. ID: 3 \| 2019-09-23 09:46:04.012 Requesting market depth updates for: ESH9 if supported. \| 2019-09-23 09:46:04.012 Symbol Error - ESH9 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2019-09-23 09:46:04.012 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2019-09-23 09:46:04.136 HD Request # 7 \| Sending historical data logon request message. \| 2019-09-23 09:46:04.136 HD Request # 7 \| Requesting Intraday data. Start date-time: 2018-12-09 18:00:00. Record interval: 0. Symbol: ESH9 \| 2019-09-23 09:46:04.711 HD Request # 7 \| Decompressing data. \| 2019-09-23 09:46:04.817 HD Request # 8 \| Receiving historical Daily data for ESH19 starting at 2017-12-13 \| 2019-09-23 09:46:04.935 HD Request # 8 \| Writing historical Daily data to the file ESH19.dly \| 2019-09-23 09:46:04.935 HD Request # 8 \| Received 314 records from 2017-12-13 00:00:00 to 2019-03-15 00:00:00 (458.0 days) and wrote 314 records for ESH19 \| 2019-09-23 09:46:04.938 HD Request # 8 \| Completion time: 0s \| 2019-09-23 09:46:04.941 HD Request # 8 \| Daily data download complete for ESH19. Unique request ID: 7 \| 2019-09-23 09:46:04.941 Removed historical data download ID 7 \| 2019-09-23 09:46:04.941 HD Request # 9 \| Downloading Historical Daily chart data for ESM19. Starting date: 1969-09-23. Service: TransAct.Trading \| 2019-09-23 09:46:04.942 HD Request # 9 \| Requesting historical Daily data for ESM19 starting at 1969-09-22 \| 2019-09-23 09:46:04.942 HTTPS connection ID:3 to historicaldata.sierrachart.com:443 for request ID:3 (5) \| Creating socket. Using TLS 1.2. \| 2019-09-23 09:46:04.942 HTTPS connection ID:3 to historicaldata.sierrachart.com:443 for request ID:3 (5) \| Connecting to IP: 88.99.0.216. \| 2019-09-23 09:46:04.942 HD Request # 7 \| Receiving Intraday data for ESH9 starting at 2018-12-09 18:00:04 \| 2019-09-23 09:46:05.153 HD Request # 7 \| Timestamp of first Intraday data file record written: 2018-12-09 18:00:04 \| 2019-09-23 09:46:05.154 HTTPS connection ID:2 to historicaldata.sierrachart.com:443 for request ID:2 (4) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 09:46:05.185 HTTPS connection ID:2 to historicaldata.sierrachart.com:443 for request ID:2 (4) \| Socket gracefully closed by remote side. \| 2019-09-23 09:46:05.219 HTTPS connection ID:2 to historicaldata.sierrachart.com:443 for request ID:2 (4) \| Closed. \| 2019-09-23 09:46:05.219 HD Request # 9 \| Receiving historical Daily data for ESM19 starting at 2018-03-14 \| 2019-09-23 09:46:05.956 HD Request # 9 \| Writing historical Daily data to the file ESM19.dly \| 2019-09-23 09:46:05.956 HD Request # 9 \| Received 321 records from 2018-03-14 00:00:00 to 2019-06-21 00:00:00 (465.0 days) and wrote 321 records for ESM19 \| 2019-09-23 09:46:05.958 HD Request # 9 \| Completion time: 1s \| 2019-09-23 09:46:05.962 HD Request # 9 \| Daily data download complete for ESM19. Unique request ID: 9 \| 2019-09-23 09:46:05.962 Removed historical data download ID 9 \| 2019-09-23 09:46:05.962 HD Request # 10 \| Downloading Historical Daily chart data for ESU19. Starting date: 1969-09-23. Service: TransAct.Trading \| 2019-09-23 09:46:05.962 HD Request # 10 \| Requesting historical Daily data for ESU19 starting at 1969-09-22 \| 2019-09-23 09:46:05.962 HTTPS connection ID:4 to historicaldata.sierrachart.com:443 for request ID:4 (4) \| Creating socket. Using TLS 1.2. \| 2019-09-23 09:46:05.962 HTTPS connection ID:4 to historicaldata.sierrachart.com:443 for request ID:4 (4) \| Connecting to IP: 88.99.0.216. \| 2019-09-23 09:46:05.962 HTTPS connection ID:3 to historicaldata.sierrachart.com:443 for request ID:3 (5) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 09:46:06.200 HTTPS connection ID:3 to historicaldata.sierrachart.com:443 for request ID:3 (5) \| Socket gracefully closed by remote side. \| 2019-09-23 09:46:06.235 HTTPS connection ID:3 to historicaldata.sierrachart.com:443 for request ID:3 (5) \| Closed. \| 2019-09-23 09:46:06.235 HD Request # 10 \| Receiving historical Daily data for ESU19 starting at 2018-06-15 \| 2019-09-23 09:46:06.974 HD Request # 10 \| Writing historical Daily data to the file ESU19.dly \| 2019-09-23 09:46:06.975 HD Request # 10 \| Received 319 records from 2018-06-15 00:00:00 to 2019-09-20 00:00:00 (463.0 days) and wrote 319 records for ESU19 \| 2019-09-23 09:46:06.977 HD Request # 10 \| Completion time: 0s \| 2019-09-23 09:46:06.982 HD Request # 10 \| Daily data download complete for ESU19. Unique request ID: 11 \| 2019-09-23 09:46:06.982 Removed historical data download ID 11 \| 2019-09-23 09:46:06.982 HD Request # 11 \| Downloading Historical Daily chart data for ESZ19. Starting date: 1969-09-23. Service: TransAct.Trading \| 2019-09-23 09:46:06.982 HD Request # 11 \| Requesting historical Daily data for ESZ19 starting at 1969-09-22 \| 2019-09-23 09:46:06.982 HTTPS connection ID:5 to historicaldata.sierrachart.com:443 for request ID:5 (5) \| Creating socket. Using TLS 1.2. \| 2019-09-23 09:46:06.982 HTTPS connection ID:5 to historicaldata.sierrachart.com:443 for request ID:5 (5) \| Connecting to IP: 88.99.0.216. \| 2019-09-23 09:46:06.982 HTTPS connection ID:4 to historicaldata.sierrachart.com:443 for request ID:4 (4) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 09:46:07.231 HTTPS connection ID:4 to historicaldata.sierrachart.com:443 for request ID:4 (4) \| Socket gracefully closed by remote side. \| 2019-09-23 09:46:07.266 HTTPS connection ID:4 to historicaldata.sierrachart.com:443 for request ID:4 (4) \| Closed. \| 2019-09-23 09:46:07.266 HD Request # 11 \| Receiving historical Daily data for ESZ19 starting at 2018-09-13 \| 2019-09-23 09:46:07.851 HD Request # 11 \| Writing historical Daily data to the file ESZ19.dly \| 2019-09-23 09:46:07.851 HD Request # 11 \| Received 258 records from 2018-09-13 00:00:00 to 2019-09-23 00:00:00 (376.0 days) and wrote 258 records for ESZ19 \| 2019-09-23 09:46:07.853 HD Request # 11 \| Completion time: 1s \| 2019-09-23 09:46:07.857 HD Request # 11 \| Daily data download complete for ESZ19. Unique request ID: 13 \| 2019-09-23 09:46:07.857 Removed historical data download ID 13 \| 2019-09-23 09:46:07.857 HTTPS connection ID:5 to historicaldata.sierrachart.com:443 for request ID:5 (5) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 09:46:08.109 HTTPS connection ID:5 to historicaldata.sierrachart.com:443 for request ID:5 (5) \| Socket gracefully closed by remote side. \| 2019-09-23 09:46:08.144 HTTPS connection ID:5 to historicaldata.sierrachart.com:443 for request ID:5 (5) \| Closed. \| 2019-09-23 09:46:08.144 HD Request # 7 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-01-09 17:53:42. First Timestamp of record being filtered out: 2019-01-09 17:52:23. \| 2019-09-23 09:47:12.207 HD Request # 7 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-02-19 18:01:45. First Timestamp of record being filtered out: 2019-02-19 18:00:42. \| 2019-09-23 09:48:18.104 HD Request # 7 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-03-14 17:59:32. First Timestamp of record being filtered out: 2019-03-14 17:58:20. \| 2019-09-23 09:48:45.167 Historical data download thread signaled to stop. \| 2019-09-23 09:48:45.169 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 09:48:45.169 HD Request # 7 \| Received 43489634 records from 2018-12-09 18:00:04.000 to 2019-03-15 08:29:55.000 (95.6 days) and wrote 43489611 records for ESH9 \| 2019-09-23 09:48:45.169 HD Request # 7 \| Completion time: 2m 42s \| 2019-09-23 09:48:45.172 HD Request # 7 \| Intraday data download complete for ESH9. Unique request ID: 6 \| 2019-09-23 09:48:45.172 Removed historical data download ID 6 \| 2019-09-23 09:48:45.172 Real-time Intraday chart data file updates started for ESH9 \| 2019-09-23 09:48:45.172 Intraday chart data file opened for ESH9 \| 2019-09-23 09:48:45.172 HD Request # 12 \| Downloading Intraday chart data for ESM9 to the file ESM9.scid. Service: TransAct.Trading \| 2019-09-23 09:48:45.173 HD Request # 12 \| Download start date-time: 2019-02-26 18:00:00.000 \| 2019-09-23 09:48:45.173 HD Request # 12 \| Using server: ds3.sierracharts.com port 10149 \| 2019-09-23 09:48:45.173 Socket (4) \| Creating socket. \| 2019-09-23 09:48:45.173 Socket (4) \| Connecting to IP: 65.182.172.42. \| 2019-09-23 09:48:45.173 Socket (3) \| Socket gracefully closed by remote side. \| 2019-09-23 09:48:45.272 Socket (3) \| Closed. \| 2019-09-23 09:48:45.272 HD Request # 12 \| Setting DTC encoding to Binary VLS \| 2019-09-23 09:48:45.397 HD Request # 12 \| Sending historical data logon request message. \| 2019-09-23 09:48:45.397 HD Request # 12 \| Requesting Intraday data. Start date-time: 2019-02-26 18:00:00. Record interval: 0. Symbol: ESM9 \| 2019-09-23 09:48:45.503 HD Request # 12 \| Decompressing data. \| 2019-09-23 09:48:45.616 HD Request # 12 \| Receiving Intraday data for ESM9 starting at 2019-02-26 18:09:32 \| 2019-09-23 09:48:45.857 HD Request # 12 \| Timestamp of first Intraday data file record written: 2019-02-26 18:09:32 \| 2019-09-23 09:48:45.857 TransAct Trading \| Starting real-time market data updates for: ESM9. ID: 8 Service code: TransAct.Trading \| 2019-09-23 09:48:48.919 TransAct Trading \| Requesting security definition data for: ESM9. ID: 8 \| 2019-09-23 09:48:48.919 Requesting market depth updates for: ESM9 if supported. \| 2019-09-23 09:48:48.919 Symbol Error - ESM9 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2019-09-23 09:48:48.920 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-03-20 01:00:04. First Timestamp of record being filtered out: 2019-03-20 00:59:02. \| 2019-09-23 09:49:03.754 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-03-25 18:04:15. First Timestamp of record being filtered out: 2019-03-25 18:02:06. \| 2019-09-23 09:49:15.612 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-04-02 18:00:03. First Timestamp of record being filtered out: 2019-04-02 17:56:12. \| 2019-09-23 09:49:29.106 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-04-03 19:58:46. First Timestamp of record being filtered out: 2019-04-03 19:57:20. \| 2019-09-23 09:49:31.501 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-04-09 19:56:49. First Timestamp of record being filtered out: 2019-04-09 19:55:15. \| 2019-09-23 09:49:39.299 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-04-23 17:58:29. First Timestamp of record being filtered out: 2019-04-23 17:53:33. \| 2019-09-23 09:49:53.298 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-05-02 20:04:28. First Timestamp of record being filtered out: 2019-05-02 20:02:16. \| 2019-09-23 09:50:06.267 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-05-06 18:29:04. First Timestamp of record being filtered out: 2019-05-06 18:25:28. \| 2019-09-23 09:50:12.793 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-05-16 08:23:39. First Timestamp of record being filtered out: 2019-05-16 08:19:10. \| 2019-09-23 09:50:43.147 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-05-20 08:23:42. First Timestamp of record being filtered out: 2019-05-20 08:19:32. \| 2019-09-23 09:50:49.892 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-05-21 08:22:33. First Timestamp of record being filtered out: 2019-05-21 08:17:11. \| 2019-09-23 09:50:53.005 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-05-28 08:24:17. First Timestamp of record being filtered out: 2019-05-28 08:17:17. \| 2019-09-23 09:51:04.074 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-05-30 01:00:04. First Timestamp of record being filtered out: 2019-05-30 00:46:38. \| 2019-09-23 09:51:09.900 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-06-03 08:21:36. First Timestamp of record being filtered out: 2019-06-03 08:15:13. \| 2019-09-23 09:51:16.903 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-06-03 08:30:00. First Timestamp of record being filtered out: 2019-06-03 08:26:58. \| 2019-09-23 09:51:16.904 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-06-13 20:43:21. First Timestamp of record being filtered out: 2019-06-13 20:40:56. \| 2019-09-23 09:51:41.531 HD Request # 12 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-06-21 08:19:20. First Timestamp of record being filtered out: 2019-06-21 08:18:02. \| 2019-09-23 09:51:45.784 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 09:51:45.784 Historical data download thread signaled to stop. \| 2019-09-23 09:51:45.784 HD Request # 12 \| Received 47647942 records from 2019-02-26 18:09:32.000 to 2019-06-21 08:29:59.000 (114.6 days) and wrote 47647838 records for ESM9 \| 2019-09-23 09:51:45.784 HD Request # 12 \| Completion time: 3m \| 2019-09-23 09:51:45.787 HD Request # 12 \| Intraday data download complete for ESM9. Unique request ID: 8 \| 2019-09-23 09:51:45.788 Removed historical data download ID 8 \| 2019-09-23 09:51:45.788 Real-time Intraday chart data file updates started for ESM9 \| 2019-09-23 09:51:45.788 Intraday chart data file opened for ESM9 \| 2019-09-23 09:51:45.788 HD Request # 13 \| Downloading Intraday chart data for ESU9 to the file ESU9.scid. Service: TransAct.Trading \| 2019-09-23 09:51:45.788 HD Request # 13 \| Download start date-time: 2019-06-03 19:00:00.000 \| 2019-09-23 09:51:45.788 HD Request # 13 \| Using server: ds4.sierracharts.com port 10150 \| 2019-09-23 09:51:45.788 Socket (3) \| Creating socket. \| 2019-09-23 09:51:45.788 Socket (3) \| Connecting to IP: 192.81.56.146. \| 2019-09-23 09:51:45.788 Socket (4) \| Socket gracefully closed by remote side. \| 2019-09-23 09:51:45.892 Socket (4) \| Closed. \| 2019-09-23 09:51:45.892 HD Request # 13 \| Setting DTC encoding to Binary VLS \| 2019-09-23 09:51:45.998 HD Request # 13 \| Sending historical data logon request message. \| 2019-09-23 09:51:45.998 HD Request # 13 \| Requesting Intraday data. Start date-time: 2019-06-03 19:00:00. Record interval: 0. Symbol: ESU9 \| 2019-09-23 09:51:46.572 HD Request # 13 \| Decompressing data. \| 2019-09-23 09:51:46.677 HD Request # 13 \| Receiving Intraday data for ESU9 starting at 2019-06-03 19:00:13 \| 2019-09-23 09:51:46.896 HD Request # 13 \| Timestamp of first Intraday data file record written: 2019-06-03 19:00:13 \| 2019-09-23 09:51:46.896 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-06-12 17:58:26. First Timestamp of record being filtered out: 2019-06-12 17:35:22. \| 2019-09-23 09:51:47.543 TransAct Trading \| Starting real-time market data updates for: ESU9. ID: 9 Service code: TransAct.Trading \| 2019-09-23 09:51:48.920 TransAct Trading \| Requesting security definition data for: ESU9. ID: 9 \| 2019-09-23 09:51:48.920 Requesting market depth updates for: ESU9 if supported. \| 2019-09-23 09:51:48.920 Symbol Error - ESU9 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2019-09-23 09:51:48.921 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-06-13 20:43:18. First Timestamp of record being filtered out: 2019-06-13 20:40:56. \| 2019-09-23 09:51:49.122 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-06-18 20:37:53. First Timestamp of record being filtered out: 2019-06-18 20:35:28. \| 2019-09-23 09:51:54.058 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-06-25 18:01:58. First Timestamp of record being filtered out: 2019-06-25 17:25:16. \| 2019-09-23 09:52:03.598 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-06-27 01:00:03. First Timestamp of record being filtered out: 2019-06-27 00:43:56. \| 2019-09-23 09:52:05.576 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-06-27 08:19:33. First Timestamp of record being filtered out: 2019-06-27 08:13:34. \| 2019-09-23 09:52:06.006 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-08 08:30:00. First Timestamp of record being filtered out: 2019-07-08 08:22:07. \| 2019-09-23 09:52:15.363 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-08 10:30:03. First Timestamp of record being filtered out: 2019-07-08 10:27:47. \| 2019-09-23 09:52:15.858 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-08 19:54:52. First Timestamp of record being filtered out: 2019-07-08 19:41:05. \| 2019-09-23 09:52:16.452 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-09 08:30:00. First Timestamp of record being filtered out: 2019-07-09 08:23:55. \| 2019-09-23 09:52:16.883 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-09 19:53:56. First Timestamp of record being filtered out: 2019-07-09 19:39:25. \| 2019-09-23 09:52:17.827 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-10 08:30:00. First Timestamp of record being filtered out: 2019-07-10 08:27:19. \| 2019-09-23 09:52:18.186 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-11 08:19:07. First Timestamp of record being filtered out: 2019-07-11 08:12:05. \| 2019-09-23 09:52:20.034 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-11 10:30:05. First Timestamp of record being filtered out: 2019-07-11 10:27:36. \| 2019-09-23 09:52:20.542 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-12 08:23:13. First Timestamp of record being filtered out: 2019-07-12 08:11:40. \| 2019-09-23 09:52:21.587 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-16 14:24:59. First Timestamp of record being filtered out: 2019-07-16 14:22:43. \| 2019-09-23 09:52:24.695 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-17 08:30:00. First Timestamp of record being filtered out: 2019-07-17 08:25:33. \| 2019-09-23 09:52:25.133 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-19 08:30:00. First Timestamp of record being filtered out: 2019-07-19 08:28:59. \| 2019-09-23 09:52:28.418 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-19 10:30:05. First Timestamp of record being filtered out: 2019-07-19 10:28:51. \| 2019-09-23 09:52:29.034 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-23 14:24:57. First Timestamp of record being filtered out: 2019-07-23 14:22:12. \| 2019-09-23 09:52:32.674 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-24 01:00:02. First Timestamp of record being filtered out: 2019-07-24 00:39:30. \| 2019-09-23 09:52:33.044 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-30 08:19:14. First Timestamp of record being filtered out: 2019-07-30 08:16:00. \| 2019-09-23 09:52:39.039 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-07-31 08:19:08. First Timestamp of record being filtered out: 2019-07-31 08:09:37. \| 2019-09-23 09:52:40.514 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-08-01 08:19:24. First Timestamp of record being filtered out: 2019-08-01 08:15:47. \| 2019-09-23 09:52:43.469 ESZ9 [CB] 1 Min #3 \| Reloading chart. \| 2019-09-23 09:52:54.409 ESZ9 [CB] 1 Min #3 \| Waiting for historical downloads to complete with the IDs: 10, 12, \| 2019-09-23 09:52:54.522 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-08-07 17:43:28. First Timestamp of record being filtered out: 2019-08-07 17:18:35. \| 2019-09-23 09:53:03.798 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-08-07 21:15:34. First Timestamp of record being filtered out: 2019-08-07 21:09:55. \| 2019-09-23 09:53:04.010 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-08-08 17:57:40. First Timestamp of record being filtered out: 2019-08-08 17:50:00. \| 2019-09-23 09:53:06.528 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-08-12 14:24:59. First Timestamp of record being filtered out: 2019-08-12 14:23:21. \| 2019-09-23 09:53:11.893 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-08-13 14:24:59. First Timestamp of record being filtered out: 2019-08-13 14:23:11. \| 2019-09-23 09:53:15.395 HD Request # 13 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-09-19 08:19:20. First Timestamp of record being filtered out: 2019-09-19 08:14:20. \| 2019-09-23 09:54:23.543 Historical data download thread signaled to stop. \| 2019-09-23 09:54:23.841 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 09:54:23.841 HD Request # 13 \| Received 44537403 records from 2019-06-03 19:00:13.000 to 2019-09-20 08:29:59.001 (108.6 days) and wrote 44537354 records for ESU9 \| 2019-09-23 09:54:23.842 HD Request # 13 \| Completion time: 2m 38s \| 2019-09-23 09:54:23.845 HD Request # 13 \| Intraday data download complete for ESU9. Unique request ID: 10 \| 2019-09-23 09:54:23.845 Removed historical data download ID 10 \| 2019-09-23 09:54:23.845 Real-time Intraday chart data file updates started for ESU9 \| 2019-09-23 09:54:23.845 Intraday chart data file opened for ESU9 \| 2019-09-23 09:54:23.845 HD Request # 14 \| Downloading Intraday chart data for ESZ9 to the file ESZ9.scid. Service: TransAct.Trading \| 2019-09-23 09:54:23.846 HD Request # 14 \| Download start date-time: 2019-09-02 19:00:00.000 \| 2019-09-23 09:54:23.846 HD Request # 14 \| Using server: ds3.sierracharts.com port 10149 \| 2019-09-23 09:54:23.846 Socket (4) \| Creating socket. \| 2019-09-23 09:54:23.846 Socket (4) \| Connecting to IP: 65.182.172.42. \| 2019-09-23 09:54:23.846 Socket (3) \| Socket gracefully closed by remote side. \| 2019-09-23 09:54:23.946 Socket (3) \| Closed. \| 2019-09-23 09:54:23.946 HD Request # 14 \| Setting DTC encoding to Binary VLS \| 2019-09-23 09:54:24.078 HD Request # 14 \| Sending historical data logon request message. \| 2019-09-23 09:54:24.078 HD Request # 14 \| Requesting Intraday data. Start date-time: 2019-09-02 19:00:00. Record interval: 0. Symbol: ESZ9 \| 2019-09-23 09:54:24.184 HD Request # 14 \| Decompressing data. \| 2019-09-23 09:54:24.291 HD Request # 14 \| Receiving Intraday data for ESZ9 starting at 2019-09-02 19:00:00 \| 2019-09-23 09:54:24.530 HD Request # 14 \| Timestamp of first Intraday data file record written: 2019-09-02 19:00:00 \| 2019-09-23 09:54:24.531 HD Request # 14 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-09-18 08:24:02. First Timestamp of record being filtered out: 2019-09-18 08:15:04. \| 2019-09-23 09:54:34.178 HD Request # 14 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-09-18 20:37:11. First Timestamp of record being filtered out: 2019-09-18 20:33:07. \| 2019-09-23 09:54:36.087 HD Request # 14 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-09-19 08:19:20. First Timestamp of record being filtered out: 2019-09-19 08:14:20. \| 2019-09-23 09:54:36.554 AT account data changed. Requesting updated account information. \| 2019-09-23 09:54:37.471 HTTPS connection ID:3 to login.sierrachart.com:443 for request ID:3 (5) \| Creating socket. Using TLS 1.2. \| 2019-09-23 09:54:37.471 HTTPS connection ID:3 to login.sierrachart.com:443 for request ID:3 (5) \| Connecting to IP: 46.4.97.170. \| 2019-09-23 09:54:37.471 Successfully processed AT account data. \| 2019-09-23 09:54:37.857 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) \| Creating socket. Using TLS 1.2. \| 2019-09-23 09:54:37.857 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) \| Connecting to IP: 46.4.97.203. \| 2019-09-23 09:54:37.857 HTTPS connection ID:3 to login.sierrachart.com:443 for request ID:3 (5) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 09:54:38.110 HTTPS connection ID:3 to login.sierrachart.com:443 for request ID:3 (5) \| Socket gracefully closed by remote side. \| 2019-09-23 09:54:38.144 HTTPS connection ID:3 to login.sierrachart.com:443 for request ID:3 (5) \| Closed. \| 2019-09-23 09:54:38.144 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 09:54:38.327 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) \| Socket gracefully closed by remote side. \| 2019-09-23 09:54:38.361 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (3) \| Closed. \| 2019-09-23 09:54:38.361 HD Request # 14 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-09-20 10:30:00. First Timestamp of record being filtered out: 2019-09-20 10:27:43. \| 2019-09-23 09:54:39.077 HD Request # 14 \| Out of order historical Intraday data. Timestamp before out of order data: 2019-09-23 08:30:00. First Timestamp of record being filtered out: 2019-09-23 08:27:30. \| 2019-09-23 09:54:40.982 Historical data download thread signaled to stop. \| 2019-09-23 09:54:41.342 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2019-09-23 09:54:41.342 HD Request # 14 \| Received 3527288 records from 2019-09-02 19:00:00.000 to 2019-09-23 09:54:40.002 (20.6 days) and wrote 3527282 records for ESZ9 \| 2019-09-23 09:54:41.342 HD Request # 14 \| Completion time: 18s \| 2019-09-23 09:54:41.346 HD Request # 14 \| Intraday data download complete for ESZ9. Unique request ID: 12 \| 2019-09-23 09:54:41.346 Removed historical data download ID 12 \| 2019-09-23 09:54:41.346 Real-time Intraday chart data file updates started for ESZ9 \| 2019-09-23 09:54:41.346 Intraday chart data file opened for ESZ9 \| 2019-09-23 09:54:41.346 ESZ9 [CB] 1 Min #3 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2019-09-23 09:54:41.436 ESZ9 [CB] 1 Min #3 \| Reloading chart. \| 2019-09-23 09:54:41.437 Socket (4) \| Socket gracefully closed by remote side. \| 2019-09-23 09:54:41.451 Socket (4) \| Closed. \| 2019-09-23 09:54:41.451 ESZ9 [CB] 1 Min #3 \| Reloading chart. \| 2019-09-23 09:54:41.484 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\ESZ9.scid \| 2019-09-23 09:54:44.141 ESZ9 [CB] 1 Min #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-09-23 09:55:05.101 Date Time Of Last Edit: 2019-09-23 14:56:34**

[2019-09-23 23:07:05] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The data is definitely being downloaded properly . So the message Log does not indicate any problem. Therefore, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-24 15:03:43

[2019-09-23 23:31:00] #5 [Go To First Post]
User704508 - Posts: 20
UPDATED -- Finally found the issue! I don't know if it makes sense but I switched the continuous contract setting from "Date rule rollover, back adjusted" to "Date rule rollover" and now everything works perfectly and I can backtest properly. Thank you very much for taking the time to help me. Best, Matt Date Time Of Last Edit: 2019-09-23 23:55:01

[2019-09-24 15:04:34] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not know why doing what you said in post #5 would change anything. This does not make sense to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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