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Intraday Charts Blank - Except for example ones

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[2019-09-19 12:04:42] #1 [Go To First Post]
User966934 - Posts: 4
Hi, I have tried to use the intraday charting within Sierra, but for futures, ie CL and ES I can only get historical data, ie, daily, weekly, etc. I can not get intraday data. I have changed the server to TDA which I have, I have switched back to SC, I have used Quote Board and nothing, I have deleted and re-downloaded, in the chart settings I have intraday selected, I have tried intraday only, I have updated the trading time 00:00 - 23:59, I have looked at many posts and tried to fix accordingly. Any help is greatly appreciated.


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[2019-09-19 12:21:27] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to one of the blank charts and follow the instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-09-19 23:41:38] #3 [Go To First Post]
User966934 - Posts: 4
Here you go, thank you! Software version: 1987 64-bit \| 2019-09-19 19:38:22.026 Usage end date: 2019-10-03 \| 2019-09-19 19:38:22.026 Enabled for: Advanced Features 2. \| 2019-09-19 19:38:22.026 Enabled for: Sierra Chart Historical Data Service. \| 2019-09-19 19:38:22.026 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-09-19 19:38:22.026 Current selected Data/Trading service: SC Data - All Services \| 2019-09-19 19:38:22.026 Custom symbol settings values: enabled \| 2019-09-19 19:38:22.026 Chart Update Interval: 500 \| 2019-09-19 19:38:22.026 Intraday Data Storage Time Unit: 1 \| 2019-09-19 19:38:22.026 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-09-19 19:38:22.026 2019-09-19 19:38:22 Local computer time \| 2019-09-19 19:38:22.026 2019-09-19 23:38:22 Local computer time in UTC \| 2019-09-19 19:38:22.026 2019-09-19 19:38:22 Local computer time in SC Time Zone \| 2019-09-19 19:38:22.026 2019-09-19 23:26:40 Server time in UTC \| 2019-09-19 19:38:22.026 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-09-19 19:38:22.026 Program path: C:\SierraChart\ \| 2019-09-19 19:38:22.026 Data Files path: C:\SierraChart\Data\ \| 2019-09-19 19:38:22.026 OS Version Number: 10.0 \| 2019-09-19 19:38:22.027 Locale Setting: C \| 2019-09-19 19:38:22.027 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-09-19 19:38:22.027 Added Intraday data request for CLX19 to the queue. \| 2019-09-19 19:38:51.049 Intraday data recording state for symbol CLX19 is set to download 'Pending'. \| 2019-09-19 19:38:51.049 Triggering next historical data download in queue. \| 2019-09-19 19:38:51.049 Reloading all charts with filename: CLX19.scid \| 2019-09-19 19:38:51.049 HD Request # 11 \| Downloading Intraday chart data for CLX19 to the file CLX19.scid. Service: nymex \| 2019-09-19 19:38:51.049 HD Request # 11 \| Download start date-time: 2019-03-17 19:38:51.000 \| 2019-09-19 19:38:51.049 HD Request # 11 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-09-19 19:38:51.049 Socket (2) \| Creating socket. \| 2019-09-19 19:38:51.049 Socket (2) \| Connecting to IP: 8.18.161.133. \| 2019-09-19 19:38:51.049 HD Request # 11 \| Setting DTC encoding to Binary VLS \| 2019-09-19 19:38:51.172 HD Request # 11 \| Sending historical data logon request message. \| 2019-09-19 19:38:51.172 CLX19 1 Min #5 \| Reloading chart. \| 2019-09-19 19:38:51.216 HD Request # 11 \| Requesting Intraday data. Start date-time: 2019-03-17 19:38:51. Record interval: 1. Symbol: CLX19 \| 2019-09-19 19:38:51.220 CLX19 1 Min #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLX19.scid \| 2019-09-19 19:38:51.234 HD Request # 11 \| Decompressing data. \| 2019-09-19 19:38:51.271 HD Request # 11 \| Receiving Intraday data for CLX19 starting at 2019-03-17 21:04:37 \| 2019-09-19 19:38:51.422 HD Request # 11 \| Timestamp of first Intraday data file record written: 2019-03-17 21:04:37 \| 2019-09-19 19:38:51.424 Historical data download thread signaled to stop. \| 2019-09-19 19:38:54.090 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-09-19 19:38:54.090 HD Request # 11 \| Received 468587 records from 2019-03-17 21:04:37.000 to 2019-09-19 19:28:32.000 (185.9 days) and wrote 468587 records for CLX19 \| 2019-09-19 19:38:54.090 HD Request # 11 \| Completion time: 3s \| 2019-09-19 19:38:54.091 HD Request # 11 \| Intraday data download complete for CLX19. Unique request ID: 10 \| 2019-09-19 19:38:54.091 Removed historical data download ID 10 \| 2019-09-19 19:38:54.091 Real-time Intraday chart data file updates started for CLX19 \| 2019-09-19 19:38:54.091 Opened cached Intraday file: C:\SierraChart\Data\CLX19.scid \| 2019-09-19 19:38:54.091 Intraday chart data file opened for CLX19 \| 2019-09-19 19:38:54.092 Triggering next historical data download in queue. \| 2019-09-19 19:38:54.092 Socket (2) \| Socket gracefully closed by remote side. \| 2019-09-19 19:38:54.132 Socket (2) \| Closed. \| 2019-09-19 19:38:54.132

[2019-09-20 08:54:19] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is no problem with the historical data downloading. So therefore refer to this section: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings (Incorrect Chart and Session Times Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-20 08:54:32

[2019-09-20 10:20:08] #5 [Go To First Post]
User966934 - Posts: 4
I have switched back to SC, I have used Quote Board and nothing, I have deleted and re-downloaded, in the chart settings I have intraday selected, I have tried intraday only, I have updated the trading time 00:00 - 23:59, I have looked at many posts and tried to fix accordingly. I mentioned in my original post I have done this already.

[2019-09-20 10:37:51] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We want you to select File >> Close All Chartbooks. And then open a new Intraday chart for CLX19. Do you then see the chart? There simply should not be a problem with this at all. This is very straightforward and reliable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-09-25 10:27:36] #7 [Go To First Post]
User966934 - Posts: 4
My apologies for the late reply - I only see historical information. I just went through I ton of help pages, could it be because I don't have a paid service and I am using TDA for my live feed and I read that doesn't work well with Sierra?

[2019-09-26 22:16:41] #8 [Go To First Post]
John - SC Support - Posts: 31293
Sierra Chart does not have support for TD Ameritrade Futures data or trading. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/AmeriTrade.php#Introduction If you are just wanting futures data from the CME Group, then you can sign up for the Denali Real-Time Exchange Data Feed. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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