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Direct MessagesDate/Time: Thu, 25 Apr 2024 07:14:58 +0000
Problems with Rithmic connection
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| [2019-09-16 23:25:53] |
| User917300 - Posts: 3 |
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Hi there, I have being using Sierra Chart for like 2 months and I really like the platform. But I have a problem, im using Rithmic trading, and I already read in yours web page announcement, that Rithmic connection with Sierra chart is not working good. I have already experiment that disconnection a lot. First I thought was my internet connection or something in my hardware, but with that now, I know isn’t nothing with my hardware or internet connection, and also is nothing with SC. This is my problem I want to start a evaluation with Topsteptrader or Oneuptrader, but both use Rithmic trading as data service. And as you understand is very difficult to me, to start a evaluation with them knowing that the rithmic connection is going to fail so much. I saw in your page that SC is offering a new service for future. And if I understand correctly is like a “backup”, so if I get a disconnection from rithmic trading, this new SC service will take my trade and I can manage it normaly. Sierra chart will charge a monthly fee and I have to pay commission just for the trades I have opened at the moment of the disconnection and SC with this service give me the opportunity to handle them. Im right about this? My question is, can you assure me that with this solution can I feel comfortable to start this evaluation if I pay this new service of SC? Or what other solution you can give me? |
| [2019-09-17 05:37:12] |
| samual sprat - Posts: 343 |
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Great question, I’m in the same boat. Would be good to have confidence in this area going forwards
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| [2019-09-17 11:44:32] |
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And if I understand correctly is like a “backup”, so if I get a disconnection from rithmic trading, this new SC service will take my trade and I can manage it normaly. Sierra chart will charge a monthly fee and I have to pay commission just for the trades I have opened at the moment of the disconnection and SC with this service give me the opportunity to handle them. Im right about this? It sounds like you are referring to this service:Simulated Futures Trading Service There is no cost for this service, but it is not used by either of those trading evaluators you mentioned. So it is not a solution in your case. But we do know the primary connectivity problem, involves the Rithmic 01 connection. Not sure the others are affected but they may be. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-17 14:04:11] |
| User917300 - Posts: 3 |
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So? What can be a solution?
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| [2019-09-17 14:29:59] |
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There is no solution we can offer. if those services do not want to use our Simulated Futures Trading service, there is none. And we certainly have no interest in doing anything further with Top Step Trader and we advise to stay away from them. They are a waste of your time and money. We only hear negative things about them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-22 20:59:31
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