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Direct MessagesDate/Time: Thu, 25 Apr 2024 07:54:29 +0000
DOWNLOAD FAILED
View Count: 472
| [2019-09-03 17:31:27] |
| User810962 - Posts: 2 |
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Hi, I'm with with CQG feed and sierra package 5. This is the 1st day I'm using this platform. And I can't open an intraday chart with out a download failed message. Please help. Thank you |
 Screenshot_175.png / V - Attached On 2019-09-03 17:30:44 UTC - Size: 1.38 KB - 209 views Screenshot_174.png / V - Attached On 2019-09-03 17:30:49 UTC - Size: 2.48 KB - 195 views |
| [2019-09-03 19:56:09] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-04 09:19:15] |
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Additionally, did you go through all the Setup Instructions for Sierra Chart with CQG? You will find the instructions here: CQG Trading Platform Service: Setup Instructions Once that is completed, then be sure you select the particular instrument you want using the list of symbols in Find Symbol. These symbols are setup to recognize your trading service and use their specific symbology. Refer to the information here for using the Find Symbol window: File Menu: Find Symbol (File) And refer to the above post as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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