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Direct MessagesDate/Time: Thu, 25 Apr 2024 05:43:57 +0000
Urgent:Real time connection cancelled in demo period
View Count: 506
| [2019-09-02 06:38:47] |
| User657945 - Posts: 226 |
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I have a demo with sierra till sept 6 but today you disconnected me from exchange mainly I need urgent to back have access to Eurex I work with it, it's not a joke and you disconnected me before the end of the demo.thx
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| [2019-09-02 10:40:41] |
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The Sierra Chart Exchange Data Feed is active on your account until 2019-09-30. But you are only going to get EUREX for now. The CME data will not be authorized until you follow the instructions here to connect to your trading account: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You should be getting a notice about this when you start Sierra Chart. You are mistaken. Nothing was disconnected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-02 10:41:13
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| [2019-09-02 11:43:08] |
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We see the email communication above. But your broker needs to let us know you have a trading account by sending an email to support@sierrachart.com stating your name and account number and that you have a funded futures trading account. The CME requires this. We will authorize the data for another two days. Have you sent us any account statements yet? We have to check to see if we have released a feature to upload those in a secure way. But in addition to the statements, we need a statement from your broker directly. You should start to receive the real-time data in a few minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-02 11:44:54
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| [2019-09-04 01:32:53] |
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This has been discussed with Ray and we understand the situation. Your account is approved for CME real-time data for the next 60 days. And this process is going to be more automated so that you can upload the needed documents yourself as needed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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