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Date/Time: Thu, 21 Nov 2019 00:49:47 +0000



Not getting any intraday data

[2019-08-13 08:51:16]
User669396 - Posts: 6
Hi I went on holiday so my account lapsed. On return I ve paid the fees and tried to return to the charts I had before I left. I cant seem to get live data. I ll attach my message log for viewing.

Brendan
Date Time Of Last Edit: 2019-08-14 06:08:27
[2019-08-14 06:07:10]
Sierra Chart Engineering - Posts: 78337
We apologize for the delay here.

You also activated two different data feeds which is unnecessary (Sierra Chart Exchange Data Feed and the Denali exchange data feed). Please avoid doing that because it creates more burden for us to resolve, and it creates exchange fee liabilities.

We want you to update to the current version of Sierra Chart:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

You may not need to update but before or after the update, you should be receiving the real-time CME data. If not, then follow the instructions below:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-08-14 06:08:54
[2019-08-14 14:18:50]
User669396 - Posts: 6
all resolved thankyou

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