Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 26 Apr 2024 11:57:03 +0000
Security Definition request has been rejected - CME futures options - CQG API
View Count: 1290
| [2019-08-08 10:29:31] |
| T44 - Posts: 363 |
|
Hello, My clearing firm have enabled me to trade CME futures options. When I select an instrument e.g. F.US.EPU19 in the Find Symbol box and click "Get Options" nothing happens. Expected would be a window with a list of option contracts to select from. I see the following in the log: CQG WebAPI | Sent symbols for underlying request to server. Underlying: F.US.EP | 2019-08-08 05:25:58.211 CQG WebAPI | Security Definition request has been rejected. Reason: Request for underlying symbols failed. Check server log. ID = 100000009 | 2019-08-08 05:25:58.212 I do not know where to find the "server log" this message refers to, or how to investigate this further. I am running the latest build of Sirra. Thanks. |
| [2019-08-08 17:43:02] |
| |
|
We are declining support for this. If you want to trade options use this new service: Sierra Chart / Trading Technologies Futures Order Routing Service We will not support CQG options. We are declining support for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-09 00:47:38] |
| |
|
One thing is that it looks as though you may be doing this from a sub instance of Sierra Chart. That may not be supported with CQG and we will not spend any time on that. But there are no problems with getting CQG option symbols from the main instance of Sierra Chart connected to CQG. We did verify that earlier today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: