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Date/Time: Mon, 06 May 2024 18:34:01 +0000

Post From: Security Definition request has been rejected - CME futures options - CQG API

[2019-08-08 10:29:31] Link To Thread - Link To Post [Go To First Post]
T44 - Posts: 363
Hello, My clearing firm have enabled me to trade CME futures options. When I select an instrument e.g. F.US.EPU19 in the Find Symbol box and click "Get Options" nothing happens. Expected would be a window with a list of option contracts to select from. I see the following in the log: CQG WebAPI \| Sent symbols for underlying request to server. Underlying: F.US.EP \| 2019-08-08 05:25:58.211 CQG WebAPI \| Security Definition request has been rejected. Reason: Request for underlying symbols failed. Check server log. ID = 100000009 \| 2019-08-08 05:25:58.212 I do not know where to find the "server log" this message refers to, or how to investigate this further. I am running the latest build of Sirra. Thanks.