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Direct MessagesDate/Time: Thu, 02 May 2024 01:57:33 +0000
Monday Aug 5 is not on my daily chart
View Count: 753
| [2019-08-06 12:23:26] |
| User585019 - Posts: 27 |
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Hello, I have deleted and downloaded data for this chart multiple times but yesterday is not showing on my daily chart. Please advise what I need to do so that all data displays. TIA http://www.sierrachart.com/image.php?Image=1565094187591.png |
| [2019-08-06 17:26:23] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Right click in the chart before the missing data and select "Delete and Download Data". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-07 03:57:53] |
| User585019 - Posts: 27 |
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Thank you. Look forward to hearing back what you suggest to do next. Software version: 1967 64-bit | 2019-08-06 23:54:58.849 Usage end date: 2019-08-11 | 2019-08-06 23:54:58.849 Enabled for: Advanced Features 2. | 2019-08-06 23:54:58.849 Enabled for: Sierra Chart Historical Data Service. | 2019-08-06 23:54:58.849 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-06 23:54:58.849 Current selected Data/Trading service: Rithmic Trading | 2019-08-06 23:54:58.849 Custom symbol settings values: disabled | 2019-08-06 23:54:58.849 Chart Update Interval: 500 | 2019-08-06 23:54:58.849 Intraday Data Storage Time Unit: 0 | 2019-08-06 23:54:58.849 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-06 23:54:58.849 2019-08-06 23:54:58 Local computer time | 2019-08-06 23:54:58.849 2019-08-07 03:54:58 Local computer time in UTC | 2019-08-06 23:54:58.849 2019-08-06 23:54:58 Local computer time in SC Time Zone | 2019-08-06 23:54:58.849 2019-08-07 03:50:10 Server time in UTC | 2019-08-06 23:54:58.849 Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-08-06 23:54:58.849 Program path: C:\SierraChart\ | 2019-08-06 23:54:58.849 Data Files path: C:\SierraChart\Data\ | 2019-08-06 23:54:58.849 OS Version Number: 10.0 | 2019-08-06 23:54:58.850 Locale Setting: C | 2019-08-06 23:54:58.850 DLLs: PTFStudiesV1.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-06 23:54:58.850 HD Request # 11 | Downloading Historical Daily chart data for CLN19. Starting date: 1969-08-06. Service: rithmic.trading | 2019-08-06 23:55:48.581 HD Request # 11 | Requesting historical Daily data for CLN19 starting at 1969-08-05 | 2019-08-06 23:55:48.581 HTTPS connection ID:3 to historicaldata.sierrachart.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. | 2019-08-06 23:55:48.581 HTTPS connection ID:3 to historicaldata.sierrachart.com:443 for request ID:3 (2) | Connecting to IP: 88.99.0.216. | 2019-08-06 23:55:48.582 HD Request # 11 | Receiving historical Daily data for CLN19 starting at 2013-11-20 | 2019-08-06 23:55:50.334 HD Request # 11 | Writing historical Daily data to the file CLN19.dly | 2019-08-06 23:55:50.336 HD Request # 11 | Received 1406 records from 2013-11-20 00:00:00 to 2019-08-06 00:00:00 (5.7years) and wrote 1406 records for CLN19 | 2019-08-06 23:55:50.507 HD Request # 11 | Completion time: 2s | 2019-08-06 23:55:50.508 HD Request # 11 | Daily data download complete for CLN19. Unique request ID: 11 | 2019-08-06 23:55:50.508 Removed historical data download ID 11 | 2019-08-06 23:55:50.508 HD Request # 12 | Downloading Historical Daily chart data for CLQ19. Starting date: 1969-08-06. Service: rithmic.trading | 2019-08-06 23:55:50.508 HD Request # 12 | Requesting historical Daily data for CLQ19 starting at 1969-08-05 | 2019-08-06 23:55:50.508 HTTPS connection ID:4 to historicaldata.sierrachart.com:443 for request ID:4 (3) | Creating socket. Using TLS 1.2. | 2019-08-06 23:55:50.508 HTTPS connection ID:4 to historicaldata.sierrachart.com:443 for request ID:4 (3) | Connecting to IP: 88.99.0.216. | 2019-08-06 23:55:50.509 HTTPS connection ID:3 to historicaldata.sierrachart.com:443 for request ID:3 (2) | Shutdown started. Waiting for graceful close. | 2019-08-06 23:55:50.746 HTTPS connection ID:3 to historicaldata.sierrachart.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | 2019-08-06 23:55:50.910 HTTPS connection ID:3 to historicaldata.sierrachart.com:443 for request ID:3 (2) | Closed. | 2019-08-06 23:55:50.910 HD Request # 12 | Receiving historical Daily data for CLQ19 starting at 2013-11-20 | 2019-08-06 23:55:52.245 HD Request # 12 | Writing historical Daily data to the file CLQ19.dly | 2019-08-06 23:55:52.247 HD Request # 12 | Received 1426 records from 2013-11-20 00:00:00 to 2019-07-22 00:00:00 (5.7years) and wrote 1426 records for CLQ19 | 2019-08-06 23:55:52.418 HD Request # 12 | Completion time: 2s | 2019-08-06 23:55:52.419 HD Request # 12 | Daily data download complete for CLQ19. Unique request ID: 12 | 2019-08-06 23:55:52.419 Removed historical data download ID 12 | 2019-08-06 23:55:52.419 HD Request # 13 | Downloading Historical Daily chart data for CLU9-NYMEX. Starting date: 1969-08-06. Service: rithmic.trading | 2019-08-06 23:55:52.420 HD Request # 13 | Requesting historical Daily data for CLU19 starting at 1969-08-05 | 2019-08-06 23:55:52.420 HTTPS connection ID:5 to historicaldata.sierrachart.com:443 for request ID:5 (2) | Creating socket. Using TLS 1.2. | 2019-08-06 23:55:52.420 HTTPS connection ID:5 to historicaldata.sierrachart.com:443 for request ID:5 (2) | Connecting to IP: 88.99.0.216. | 2019-08-06 23:55:52.421 HTTPS connection ID:4 to historicaldata.sierrachart.com:443 for request ID:4 (3) | Shutdown started. Waiting for graceful close. | 2019-08-06 23:55:52.674 HTTPS connection ID:4 to historicaldata.sierrachart.com:443 for request ID:4 (3) | Socket gracefully closed by remote side. | 2019-08-06 23:55:52.840 HTTPS connection ID:4 to historicaldata.sierrachart.com:443 for request ID:4 (3) | Closed. | 2019-08-06 23:55:52.840 HD Request # 13 | Receiving historical Daily data for CLU9-NYMEX starting at 2013-11-20 | 2019-08-06 23:55:54.238 HD Request # 13 | Writing historical Daily data to the file CLU9-NYMEX.dly | 2019-08-06 23:55:54.240 HD Request # 13 | Received 1438 records from 2013-11-20 00:00:00 to 2019-08-07 00:00:00 (5.7years) and wrote 1438 records for CLU9-NYMEX | 2019-08-06 23:55:54.413 HD Request # 13 | Completion time: 2s | 2019-08-06 23:55:54.414 HD Request # 13 | Daily data download complete for CLU9-NYMEX. Unique request ID: 13 | 2019-08-06 23:55:54.414 Removed historical data download ID 13 | 2019-08-06 23:55:54.414 HTTPS connection ID:5 to historicaldata.sierrachart.com:443 for request ID:5 (2) | Shutdown started. Waiting for graceful close. | 2019-08-06 23:55:54.652 HTTPS connection ID:5 to historicaldata.sierrachart.com:443 for request ID:5 (2) | Socket gracefully closed by remote side. | 2019-08-06 23:55:54.815 HTTPS connection ID:5 to historicaldata.sierrachart.com:443 for request ID:5 (2) | Closed. | 2019-08-06 23:55:54.816 CLU9-NYMEX [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-08-06 23:55:54.888 CLU9-NYMEX [CBV] Daily #1 | Reloading chart. | 2019-08-06 23:55:54.911 CLU9-NYMEX [CBV] Daily #1 | Reloading chart. | 2019-08-06 23:55:58.924 CLU9-NYMEX [CBV] Daily #1 | StartDateTimeForLoadingOrderFills: 2016-01-04 00:00:00 | 2019-08-06 23:56:03.357 |
| [2019-08-07 09:14:30] |
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We see no problem with the historical data download, and we see August 5 for CLU19. Is it still missing from the chart? If so, then check this setting: Chart Settings: Set Dates To Exclude (Button) (Chart >> Chart Settings >> Chart Data >> Chart Data menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-07 17:20:28] |
| User585019 - Posts: 27 |
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Yes, in fact now Mon Aug 5 and Tues Aug 6 are both missing. Below is a new Message Log from a minute ago, along with a screenshot. Thank you for your suggestion, but I have not excluded any dates in my settings, and I did check Chart Settings to confirm nothing was set for that. http://www.sierrachart.com/image.php?Image=1565198374555.png This is just a daily chart. Thankfully the intraday charts are okay. And just CL. My ES daily chart is okay too. Never happened before. Not sure what changed. Software version: 1967 64-bit | 2019-08-07 13:16:07.458 Usage end date: 2019-08-11 | 2019-08-07 13:16:07.458 Enabled for: Advanced Features 2. | 2019-08-07 13:16:07.458 Enabled for: Sierra Chart Historical Data Service. | 2019-08-07 13:16:07.458 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-07 13:16:07.458 Current selected Data/Trading service: Rithmic Trading | 2019-08-07 13:16:07.458 Custom symbol settings values: disabled | 2019-08-07 13:16:07.458 Chart Update Interval: 500 | 2019-08-07 13:16:07.458 Intraday Data Storage Time Unit: 0 | 2019-08-07 13:16:07.458 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-07 13:16:07.458 2019-08-07 13:16:07 Local computer time | 2019-08-07 13:16:07.458 2019-08-07 17:16:07 Local computer time in UTC | 2019-08-07 13:16:07.459 2019-08-07 13:16:07 Local computer time in SC Time Zone | 2019-08-07 13:16:07.459 2019-08-07 03:50:10 Server time in UTC | 2019-08-07 13:16:07.459 Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-08-07 13:16:07.459 Program path: C:\SierraChart\ | 2019-08-07 13:16:07.459 Data Files path: C:\SierraChart\Data\ | 2019-08-07 13:16:07.459 OS Version Number: 10.0 | 2019-08-07 13:16:07.461 Locale Setting: C | 2019-08-07 13:16:07.461 DLLs: PTFStudiesV1.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-07 13:16:07.462 HD Request # 25 | Downloading Historical Daily chart data for CLN19. Starting date: 1969-08-07. Service: rithmic.trading | 2019-08-07 13:16:34.771 HD Request # 25 | Requesting historical Daily data for CLN19 starting at 1969-08-06 | 2019-08-07 13:16:34.771 HTTPS connection ID:10 to historicaldata.sierrachart.com:443 for request ID:10 (2) | Creating socket. Using TLS 1.2. | 2019-08-07 13:16:34.771 HTTPS connection ID:10 to historicaldata.sierrachart.com:443 for request ID:10 (2) | Connecting to IP: 88.99.0.216. | 2019-08-07 13:16:34.771 HD Request # 25 | Receiving historical Daily data for CLN19 starting at 2013-11-20 | 2019-08-07 13:16:37.407 HD Request # 25 | Writing historical Daily data to the file CLN19.dly | 2019-08-07 13:16:37.408 HD Request # 25 | Received 1405 records from 2013-11-20 00:00:00 to 2019-06-20 00:00:00 (5.6years) and wrote 1405 records for CLN19 | 2019-08-07 13:16:37.539 HD Request # 25 | Completion time: 3s | 2019-08-07 13:16:37.540 HD Request # 25 | Daily data download complete for CLN19. Unique request ID: 25 | 2019-08-07 13:16:37.540 Removed historical data download ID 25 | 2019-08-07 13:16:37.540 HD Request # 26 | Downloading Historical Daily chart data for CLQ19. Starting date: 1969-08-07. Service: rithmic.trading | 2019-08-07 13:16:37.540 HD Request # 26 | Requesting historical Daily data for CLQ19 starting at 1969-08-06 | 2019-08-07 13:16:37.540 HTTPS connection ID:11 to historicaldata.sierrachart.com:443 for request ID:11 (3) | Creating socket. Using TLS 1.2. | 2019-08-07 13:16:37.540 HTTPS connection ID:11 to historicaldata.sierrachart.com:443 for request ID:11 (3) | Connecting to IP: 88.99.0.216. | 2019-08-07 13:16:37.541 HTTPS connection ID:10 to historicaldata.sierrachart.com:443 for request ID:10 (2) | Shutdown started. Waiting for graceful close. | 2019-08-07 13:16:37.947 HTTPS connection ID:10 to historicaldata.sierrachart.com:443 for request ID:10 (2) | Socket gracefully closed by remote side. | 2019-08-07 13:16:38.113 HTTPS connection ID:10 to historicaldata.sierrachart.com:443 for request ID:10 (2) | Closed. | 2019-08-07 13:16:38.113 HD Request # 26 | Receiving historical Daily data for CLQ19 starting at 2013-11-20 | 2019-08-07 13:16:39.907 HD Request # 26 | Writing historical Daily data to the file CLQ19.dly | 2019-08-07 13:16:39.908 HD Request # 26 | Received 1426 records from 2013-11-20 00:00:00 to 2019-07-22 00:00:00 (5.7years) and wrote 1426 records for CLQ19 | 2019-08-07 13:16:40.109 HD Request # 26 | Completion time: 3s | 2019-08-07 13:16:40.109 HD Request # 26 | Daily data download complete for CLQ19. Unique request ID: 26 | 2019-08-07 13:16:40.109 Removed historical data download ID 26 | 2019-08-07 13:16:40.109 HD Request # 27 | Downloading Historical Daily chart data for CLU9-NYMEX. Starting date: 1969-08-07. Service: rithmic.trading | 2019-08-07 13:16:40.109 HD Request # 27 | Requesting historical Daily data for CLU19 starting at 1969-08-06 | 2019-08-07 13:16:40.109 HTTPS connection ID:12 to historicaldata.sierrachart.com:443 for request ID:12 (2) | Creating socket. Using TLS 1.2. | 2019-08-07 13:16:40.109 HTTPS connection ID:12 to historicaldata.sierrachart.com:443 for request ID:12 (2) | Connecting to IP: 88.99.0.216. | 2019-08-07 13:16:40.109 HTTPS connection ID:11 to historicaldata.sierrachart.com:443 for request ID:11 (3) | Shutdown started. Waiting for graceful close. | 2019-08-07 13:16:40.514 HTTPS connection ID:11 to historicaldata.sierrachart.com:443 for request ID:11 (3) | Socket gracefully closed by remote side. | 2019-08-07 13:16:40.677 HTTPS connection ID:11 to historicaldata.sierrachart.com:443 for request ID:11 (3) | Closed. | 2019-08-07 13:16:40.677 HD Request # 27 | Receiving historical Daily data for CLU9-NYMEX starting at 2013-11-20 | 2019-08-07 13:16:42.613 HD Request # 27 | Writing historical Daily data to the file CLU9-NYMEX.dly | 2019-08-07 13:16:42.613 HD Request # 27 | Received 1438 records from 2013-11-20 00:00:00 to 2019-08-07 00:00:00 (5.7years) and wrote 1438 records for CLU9-NYMEX | 2019-08-07 13:16:42.738 HD Request # 27 | Completion time: 2s | 2019-08-07 13:16:42.738 HD Request # 27 | Daily data download complete for CLU9-NYMEX. Unique request ID: 27 | 2019-08-07 13:16:42.738 Removed historical data download ID 27 | 2019-08-07 13:16:42.738 CLU9-NYMEX [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-08-07 13:16:42.973 CLU9-NYMEX [CBV] Daily #1 | Reloading chart. | 2019-08-07 13:16:42.976 HTTPS connection ID:12 to historicaldata.sierrachart.com:443 for request ID:12 (2) | Shutdown started. Waiting for graceful close. | 2019-08-07 13:16:46.842 CLU9-NYMEX [CBV] Daily #1 | Reloading chart. | 2019-08-07 13:16:46.974 HTTPS connection ID:12 to historicaldata.sierrachart.com:443 for request ID:12 (2) | Socket gracefully closed by remote side. | 2019-08-07 13:16:47.007 HTTPS connection ID:12 to historicaldata.sierrachart.com:443 for request ID:12 (2) | Closed. | 2019-08-07 13:16:47.007 CLU9-NYMEX [CBV] Daily #1 | StartDateTimeForLoadingOrderFills: 2016-01-04 00:00:00 | 2019-08-07 13:16:50.831 |
| [2019-08-09 00:29:07] |
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This is not making sense. We cannot reproduce this even when using Rithmic and we can see here that the very last day of 2019-08-07 is being returned: HD Request # 27 | Received 1438 records from 2013-11-20 00:00:00 to 2019-08-07 00:00:00 (5.7years) and wrote 1438 records for CLU9-NYMEX | 2019-08-07 13:16:42.738 So it does not make sense there would be missing data before that. Follow the procedure again in post #2. We cannot think of anything else at this point in time. One additional thing to do is to use this command to open up the actual file and see if the data is missing from there: https://www.sierrachart.com/index.php?page=doc/EditMenu.html#EditData Is the data missing in the file? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-09 00:33:04
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