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[2019-07-31 18:17:56] #1 [Go To First Post]
CBSmith - Posts: 3
Trying to see real time /ES or gold futures. Not displaying after updating to TD Ameritrade account. Thx

[2019-07-31 18:30:07] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-02 17:42:40] #3 [Go To First Post]
CBSmith - Posts: 3
Thank you Reading Internal Order ID file. \| 2019-07-31 19:03:28.122 Reading Trade Orders file. \| 2019-07-31 19:03:28.209 Reading Trade Positions file. \| 2019-07-31 19:03:28.209 Reading Account Balance file. \| 2019-07-31 19:03:28.209 UDPListener (1492). Port 22904 \| Listening on UDP port 22904. \| 2019-07-31 19:03:28.234 Software version: 1953 32-bit \| 2019-07-31 19:03:28.234 Usage end date: 2019-08-25 \| 2019-07-31 19:03:28.234 Enabled for: Advanced Features 2. \| 2019-07-31 19:03:28.234 Enabled for: Sierra Chart Historical Data Service. \| 2019-07-31 19:03:28.234 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-07-31 19:03:28.234 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. \| 2019-07-31 19:03:28.234 Enabled for exchange: INDEXES_DATA_BARCHART \| 2019-07-31 19:03:28.234 Enabled for exchange: CME (Trading Account Required) \| 2019-07-31 19:03:28.234 Enabled for exchange: CBOT (Trading Account Required) \| 2019-07-31 19:03:28.234 Enabled for exchange: COMEX (Trading Account Required) \| 2019-07-31 19:03:28.234 Enabled for exchange: NYMEX (Trading Account Required) \| 2019-07-31 19:03:28.234 Received 1 data feed usernames. \| 2019-07-31 19:03:28.234 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-07-31 19:03:28.234 Current selected Data/Trading service: TD Ameritrade \| 2019-07-31 19:03:28.234 Custom symbol settings values: enabled \| 2019-07-31 19:03:28.234 Chart Update Interval: 500 \| 2019-07-31 19:03:28.234 Intraday Data Storage Time Unit: 0 \| 2019-07-31 19:03:28.234 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-07-31 19:03:28.234 2019-07-31 19:03:28 Local computer time \| 2019-07-31 19:03:28.234 2019-08-01 00:03:28 Local computer time in UTC \| 2019-07-31 19:03:28.234 2019-07-31 19:03:28 Local computer time in SC Time Zone \| 2019-07-31 19:03:28.234 2019-08-01 00:03:27 Server time in UTC \| 2019-07-31 19:03:28.234 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-07-31 19:03:28.234 Program path: C:\SierraChart\ \| 2019-07-31 19:03:28.234 Data Files path: C:\SierraChart\Data\ \| 2019-07-31 19:03:28.234 OS Version Number: 10.0 \| 2019-07-31 19:03:28.234 Locale Setting: C \| 2019-07-31 19:03:28.234 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-07-31 19:03:28.234 Checking for new symbol settings. Requested symbol settings MD5 for service code tda. Request ID: 1. \| 2019-07-31 19:03:28.245 Received 5 login tokens. \| 2019-07-31 19:03:28.785 Symbol settings MD5 received. Request ID: 1. \| 2019-07-31 19:03:28.906 Symbol settings are up-to-date for tda. \| 2019-07-31 19:03:28.906 TD Ameritrade \| Connecting. \| 2019-07-31 19:03:33.907 TD Ameritrade \| Logging in. (Step 1 of 3) \| 2019-07-31 19:03:33.908 TD Ameritrade \| Authorized for streamer data. Account: 42*** \| 2019-07-31 19:03:34.172 TD Ameritrade \| Getting streamer information. (Step 2 of 3) \| 2019-07-31 19:03:34.172 TD Ameritrade \| Requesting message key for account activity streamer (Step 3 of 3) \| 2019-07-31 19:03:34.284 TD Ameritrade \| Requesting account balance data. Connection will be complete once received. \| 2019-07-31 19:03:34.391 TD Ameritrade \| Connected to data and trading server. \| 2019-07-31 19:03:34.522 TD Ameritrade \| Streamer request #1 initiated. \| 2019-07-31 19:03:35.526 TD Ameritrade \| Streamer response: STREAMER_SERVER_ID. Additional text: 09-1 \| 2019-07-31 19:03:35.678 ESU19 15 Min #11 \| Reloading chart. \| 2019-07-31 19:03:56.454 ESU19 #14 \| Reloading chart. \| 2019-07-31 19:03:56.472 GCZ19 5 Min #16 \| Reloading chart. \| 2019-07-31 19:03:56.501 ESU19 5 Min #1 \| Reloading chart. \| 2019-07-31 19:03:56.542 TD Ameritrade \| Starting real-time market data updates for: NQM9. ID: 1 \| 2019-07-31 19:03:56.565 TD Ameritrade \| Requesting security definition data for: NQM9. ID: 1 \| 2019-07-31 19:03:56.565 TD Ameritrade \| Starting real-time market data updates for: YMM9. ID: 2 \| 2019-07-31 19:03:56.565 TD Ameritrade \| Requesting security definition data for: YMM9. ID: 2 \| 2019-07-31 19:03:56.565 TD Ameritrade \| Starting real-time market data updates for: CLK9. ID: 3 \| 2019-07-31 19:03:56.565 TD Ameritrade \| Requesting security definition data for: CLK9. ID: 3 \| 2019-07-31 19:03:56.565 TD Ameritrade \| Starting real-time market data updates for: ESM9. ID: 4 \| 2019-07-31 19:03:56.566 TD Ameritrade \| Requesting security definition data for: ESM9. ID: 4 \| 2019-07-31 19:03:56.566 TD Ameritrade \| Starting real-time market data updates for: ZNM9. ID: 5 \| 2019-07-31 19:03:56.566 TD Ameritrade \| Requesting security definition data for: ZNM9. ID: 5 \| 2019-07-31 19:03:56.566 + Loading market depth data. \| 2019-07-31 19:03:56.853 Loaded depth data records for GCZ19 2019-07-31 from 2019-07-31 13:37:21 to 2019-07-31 13:53:44. \| 2019-07-31 19:03:56.895 Mapping ESU19 to ESU19. Service code: cme \| 2019-07-31 19:03:56.946 SC Data - All Services \| Starting real-time market data updates for: ESU19 (ESU19). ID: 6 Service code: cme \| 2019-07-31 19:03:56.946 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 10048 \| 2019-07-31 19:03:56.946 SC Data - All Services \| Requesting security definition data for: ESU19 (ESU19). ID: 6 \| 2019-07-31 19:03:56.946 Intraday data recording state for symbol ESU19 is set to download 'Pending'. \| 2019-07-31 19:03:56.946 Delaying start of download for ESU19 \| 2019-07-31 19:03:56.947 DTC Client socket (2) \| Creating socket. \| 2019-07-31 19:03:56.949 DTC Client socket (2) \| Connecting to IP: 208.185.224.129. \| 2019-07-31 19:03:56.949 Mapping GCZ19 to GCZ19. Service code: comex \| 2019-07-31 19:03:56.995 SC Data - All Services \| Starting real-time market data updates for: GCZ19 (GCZ19). ID: 7 Service code: comex \| 2019-07-31 19:03:56.995 SC Data - All Services \| Requesting security definition data for: GCZ19 (GCZ19). ID: 7 \| 2019-07-31 19:03:56.995 Requesting market depth updates for: GCZ19 if supported. \| 2019-07-31 19:03:56.995 Separate subscription for market depth updates not supported. GCZ19 \| 2019-07-31 19:03:56.995 Intraday data recording state for symbol GCZ19 is set to download 'Pending'. \| 2019-07-31 19:03:56.995 SC Data - All Services \| Connected to server. \| 2019-07-31 19:03:57.006 SC Data - All Services \| Starting socket receive thread. \| 2019-07-31 19:03:57.006 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-07-31 19:03:57.006 Requesting market depth updates for: ESU19 if supported. \| 2019-07-31 19:03:57.042 Separate subscription for market depth updates not supported. ESU19 \| 2019-07-31 19:03:57.042 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-07-31 19:03:57.088 SC Data - All Services \| Sending logon request message. \| 2019-07-31 19:03:57.088 TD Ameritrade \| Old streamer request finished. Request ID: 1. \| 2019-07-31 19:03:57.559 SC Data - All Services \| Received logon response. \| 2019-07-31 19:03:57.574 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-07-31 19:03:57.574 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-07-31 19:03:57.574 SC Data - All Services \| Successfully connected. \| 2019-07-31 19:03:57.574 SC Data - All Services \| Trading is not supported. \| 2019-07-31 19:03:57.574 SC Data - All Services \| Restarting real-time data updates for symbol: ESU19 -> ESU19 \| 2019-07-31 19:03:57.574 SC Data - All Services \| Restarting real-time data updates for symbol: GCZ19 -> GCZ19 \| 2019-07-31 19:03:57.574 Symbol Error - ESU19 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2019-07-31 19:03:57.636 SC Data - All Services \| Received security definition for symbol ESU19 \| 2019-07-31 19:03:57.636 SC Data - All Services \| Market Depth data has been rejected for symbol: ESU19. Exchange not authorized. \| 2019-07-31 19:03:57.636 Symbol Error - GCZ19 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2019-07-31 19:03:57.636 SC Data - All Services \| Received security definition for symbol GCZ19 \| 2019-07-31 19:03:57.636 SC Data - All Services \| Market Depth data has been rejected for symbol: GCZ19. Exchange not authorized. \| 2019-07-31 19:03:57.636 HD Request # 2 \| Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme \| 2019-07-31 19:03:58.186 HD Request # 2 \| Download start date-time: 2019-07-31 18:45:36.000 \| 2019-07-31 19:03:58.186 HD Request # 2 \| Using server: ds21.sierracharts.com port 10149 \| 2019-07-31 19:03:58.187 Socket (3) \| Creating socket. \| 2019-07-31 19:03:58.187 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2019-07-31 19:03:58.187 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2019-07-31 19:03:58.288 HD Request # 2 \| Sending historical data logon request message. \| 2019-07-31 19:03:58.288 TD Ameritrade \| Streamer request #2 initiated. \| 2019-07-31 19:03:58.561 TD Ameritrade \| Streamer response: STREAMER_SERVER_ID. Additional text: 09-1 \| 2019-07-31 19:03:58.661 HD Request # 2 \| Requesting Intraday data. Start date-time: 2019-07-31 18:45:36. Record interval: 0. Symbol: ESU19 \| 2019-07-31 19:03:58.782 HD Request # 2 \| Decompressing data. \| 2019-07-31 19:03:58.820 HD Request # 2 \| Receiving Intraday data for ESU19 starting at 2019-07-31 18:45:36 \| 2019-07-31 19:03:58.838 HD Request # 2 \| Timestamp of first Intraday data file record written: 2019-07-31 18:45:43 \| 2019-07-31 19:03:58.839 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-07-31 19:03:58.839 Historical data download thread signaled to stop. \| 2019-07-31 19:03:58.839 HD Request # 2 \| Received 1903 records from 2019-07-31 18:45:36.000 to 2019-07-31 18:53:50.010 (8.2 minutes) and wrote 1899 records for ESU19 \| 2019-07-31 19:03:58.840 HD Request # 2 \| Completion time: 0s \| 2019-07-31 19:03:58.842 HD Request # 2 \| Intraday data download complete for ESU19. Unique request ID: 1 \| 2019-07-31 19:03:58.842 Removed historical data download ID 1 \| 2019-07-31 19:03:58.842 Real-time Intraday chart data file updates started for ESU19 \| 2019-07-31 19:03:58.842 Intraday chart data file opened for ESU19 \| 2019-07-31 19:03:58.842 HD Request # 3 \| Downloading Intraday chart data for GCZ19 to the file GCZ19.scid. Service: comex \| 2019-07-31 19:03:58.843 HD Request # 3 \| Download start date-time: 2019-07-31 18:50:01.000 \| 2019-07-31 19:03:58.844 HD Request # 3 \| Using server: ds22.sierracharts.com port 10150 \| 2019-07-31 19:03:58.844 Socket (1) \| Creating socket. \| 2019-07-31 19:03:58.844 Socket (1) \| Connecting to IP: 208.185.224.129. \| 2019-07-31 19:03:58.844 Socket (3) \| Socket gracefully closed by remote side. \| 2019-07-31 19:03:58.890 Socket (3) \| Closed. \| 2019-07-31 19:03:58.890 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2019-07-31 19:03:58.957 HD Request # 3 \| Sending historical data logon request message. \| 2019-07-31 19:03:58.957 HD Request # 3 \| Requesting Intraday data. Start date-time: 2019-07-31 18:50:01. Record interval: 0. Symbol: GCZ19 \| 2019-07-31 19:03:59.421 HD Request # 3 \| Decompressing data. \| 2019-07-31 19:03:59.466 HD Request # 3 \| Receiving Intraday data for GCZ19 starting at 2019-07-31 18:50:01 \| 2019-07-31 19:03:59.466 HD Request # 3 \| Timestamp of first Intraday data file record written: 2019-07-31 18:50:05 \| 2019-07-31 19:03:59.467 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-07-31 19:03:59.468 Historical data download thread signaled to stop. \| 2019-07-31 19:03:59.468 HD Request # 3 \| Received 371 records from 2019-07-31 18:50:01.000 to 2019-07-31 18:53:57.000 (3.9 minutes) and wrote 361 records for GCZ19 \| 2019-07-31 19:03:59.468 HD Request # 3 \| Completion time: 0s \| 2019-07-31 19:03:59.471 HD Request # 3 \| Intraday data download complete for GCZ19. Unique request ID: 2 \| 2019-07-31 19:03:59.471 Removed historical data download ID 2 \| 2019-07-31 19:03:59.471 Real-time Intraday chart data file updates started for GCZ19 \| 2019-07-31 19:03:59.471 Intraday chart data file opened for GCZ19 \| 2019-07-31 19:03:59.471 Socket (1) \| Socket gracefully closed by remote side. \| 2019-07-31 19:03:59.520 Socket (1) \| Closed. \| 2019-07-31 19:03:59.520 + Loading market depth data. \| 2019-07-31 19:04:00.967 Loaded depth data records for ESU19 2019-07-31 from 2019-07-31 13:27:06 to 2019-07-31 13:53:44. \| 2019-07-31 19:04:01.151

[2019-08-02 19:40:00] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We want you to restart Sierra Chart. This message log is showing data from two days ago. So it is out of date. And restarting will also ensure that you have updated information from the server and get a fresh connection to the data server. The whole process of authorizations is automatic but due to connectivity issues, this may not have worked in your particular case. Follow the Force Login instructions here: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-02 19:40:19

[2019-08-06 23:52:37] #5 [Go To First Post]
CBSmith - Posts: 3
Reading Internal Order ID file. \| 2019-08-06 18:26:35.411 Reading Trade Orders file. \| 2019-08-06 18:26:35.498 Reading Trade Positions file. \| 2019-08-06 18:26:35.498 Reading Account Balance file. \| 2019-08-06 18:26:35.498 UDPListener (1480). Port 22904 \| Listening on UDP port 22904. \| 2019-08-06 18:26:35.518 Software version: 1953 32-bit \| 2019-08-06 18:26:35.518 Usage end date: 2019-08-25 \| 2019-08-06 18:26:35.518 Enabled for: Advanced Features 2. \| 2019-08-06 18:26:35.518 Enabled for: Sierra Chart Historical Data Service. \| 2019-08-06 18:26:35.518 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-08-06 18:26:35.518 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. \| 2019-08-06 18:26:35.518 Enabled for exchange: INDEXES_DATA_BARCHART \| 2019-08-06 18:26:35.518 Enabled for exchange: CME (Trading Account Required) \| 2019-08-06 18:26:35.518 Enabled for exchange: CBOT (Trading Account Required) \| 2019-08-06 18:26:35.518 Enabled for exchange: COMEX (Trading Account Required) \| 2019-08-06 18:26:35.518 Enabled for exchange: NYMEX (Trading Account Required) \| 2019-08-06 18:26:35.518 Received 1 data feed usernames. \| 2019-08-06 18:26:35.518 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-08-06 18:26:35.518 Current selected Data/Trading service: TD Ameritrade \| 2019-08-06 18:26:35.518 Custom symbol settings values: enabled \| 2019-08-06 18:26:35.519 Chart Update Interval: 500 \| 2019-08-06 18:26:35.519 Intraday Data Storage Time Unit: 0 \| 2019-08-06 18:26:35.519 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-08-06 18:26:35.519 2019-08-06 18:26:35 Local computer time \| 2019-08-06 18:26:35.519 2019-08-06 23:26:35 Local computer time in UTC \| 2019-08-06 18:26:35.519 2019-08-06 18:26:35 Local computer time in SC Time Zone \| 2019-08-06 18:26:35.519 2019-08-06 23:26:29 Server time in UTC \| 2019-08-06 18:26:35.519 Local computer UTC time and Server UTC time difference: 6 seconds. \| 2019-08-06 18:26:35.519 Program path: C:\SierraChart\ \| 2019-08-06 18:26:35.519 Data Files path: C:\SierraChart\Data\ \| 2019-08-06 18:26:35.519 OS Version Number: 10.0 \| 2019-08-06 18:26:35.519 Locale Setting: C \| 2019-08-06 18:26:35.519 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-08-06 18:26:35.519 Checking for new symbol settings. Requested symbol settings MD5 for service code tda. Request ID: 1. \| 2019-08-06 18:26:35.531 Received 5 login tokens. \| 2019-08-06 18:26:36.321 Symbol settings MD5 received. Request ID: 1. \| 2019-08-06 18:26:36.461 Requested symbol settings for service code tda. Request ID: 2. \| 2019-08-06 18:26:36.461 Symbol settings received. Request ID: 2. \| 2019-08-06 18:26:37.469 TD Ameritrade \| Connecting. \| 2019-08-06 18:26:41.364 TD Ameritrade \| Logging in. (Step 1 of 3) \| 2019-08-06 18:26:41.364 TD Ameritrade \| Authorized for streamer data. Account: 42*** \| 2019-08-06 18:26:41.878 TD Ameritrade \| Getting streamer information. (Step 2 of 3) \| 2019-08-06 18:26:41.878 TD Ameritrade \| Requesting message key for account activity streamer (Step 3 of 3) \| 2019-08-06 18:26:42.291 TD Ameritrade \| Requesting account balance data. Connection will be complete once received. \| 2019-08-06 18:26:42.420 TD Ameritrade \| Connected to data and trading server. \| 2019-08-06 18:26:42.782 TD Ameritrade \| Streamer request #1 initiated. \| 2019-08-06 18:26:43.800 TD Ameritrade \| Streamer response: STREAMER_SERVER_ID. Additional text: 10-1 \| 2019-08-06 18:26:44.166 ESU19 15 Min #11 \| Reloading chart. \| 2019-08-06 18:26:58.587 ESU19 #14 \| Reloading chart. \| 2019-08-06 18:26:58.617 GCZ19 5 Min #16 \| Reloading chart. \| 2019-08-06 18:26:58.655 ESU19 5 Min #1 \| Reloading chart. \| 2019-08-06 18:26:58.722 TD Ameritrade \| Starting real-time market data updates for: NQM9. ID: 1 \| 2019-08-06 18:26:58.744 TD Ameritrade \| Requesting security definition data for: NQM9. ID: 1 \| 2019-08-06 18:26:58.744 TD Ameritrade \| Starting real-time market data updates for: YMM9. ID: 2 \| 2019-08-06 18:26:58.744 TD Ameritrade \| Requesting security definition data for: YMM9. ID: 2 \| 2019-08-06 18:26:58.744 TD Ameritrade \| Starting real-time market data updates for: CLK9. ID: 3 \| 2019-08-06 18:26:58.744 TD Ameritrade \| Requesting security definition data for: CLK9. ID: 3 \| 2019-08-06 18:26:58.744 TD Ameritrade \| Starting real-time market data updates for: ESM9. ID: 4 \| 2019-08-06 18:26:58.744 TD Ameritrade \| Requesting security definition data for: ESM9. ID: 4 \| 2019-08-06 18:26:58.744 TD Ameritrade \| Starting real-time market data updates for: ZNM9. ID: 5 \| 2019-08-06 18:26:58.744 TD Ameritrade \| Requesting security definition data for: ZNM9. ID: 5 \| 2019-08-06 18:26:58.744 Mapping ESU19 to ESU19. Service code: cme \| 2019-08-06 18:26:59.098 SC Data - All Services \| Starting real-time market data updates for: ESU19 (ESU19). ID: 6 Service code: cme \| 2019-08-06 18:26:59.099 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 10048 \| 2019-08-06 18:26:59.099 SC Data - All Services \| Requesting security definition data for: ESU19 (ESU19). ID: 6 \| 2019-08-06 18:26:59.099 Intraday data recording state for symbol ESU19 is set to download 'Pending'. \| 2019-08-06 18:26:59.099 Delaying start of download for ESU19 \| 2019-08-06 18:26:59.101 DTC Client socket (2) \| Creating socket. \| 2019-08-06 18:26:59.176 DTC Client socket (2) \| Connecting to IP: 208.185.224.129. \| 2019-08-06 18:26:59.176 Mapping GCZ19 to GCZ19. Service code: comex \| 2019-08-06 18:26:59.187 SC Data - All Services \| Starting real-time market data updates for: GCZ19 (GCZ19). ID: 7 Service code: comex \| 2019-08-06 18:26:59.187 SC Data - All Services \| Requesting security definition data for: GCZ19 (GCZ19). ID: 7 \| 2019-08-06 18:26:59.187 Requesting market depth updates for: GCZ19 if supported. \| 2019-08-06 18:26:59.187 Separate subscription for market depth updates not supported. GCZ19 \| 2019-08-06 18:26:59.187 Intraday data recording state for symbol GCZ19 is set to download 'Pending'. \| 2019-08-06 18:26:59.187 Requesting market depth updates for: ESU19 if supported. \| 2019-08-06 18:26:59.231 Separate subscription for market depth updates not supported. ESU19 \| 2019-08-06 18:26:59.231 SC Data - All Services \| Connected to server. \| 2019-08-06 18:26:59.249 SC Data - All Services \| Starting socket receive thread. \| 2019-08-06 18:26:59.249 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-08-06 18:26:59.249 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-08-06 18:26:59.350 SC Data - All Services \| Sending logon request message. \| 2019-08-06 18:26:59.350 + Loading market depth data. \| 2019-08-06 18:26:59.699 TD Ameritrade \| Old streamer request finished. Request ID: 1. \| 2019-08-06 18:26:59.739 Loaded depth data records for GCZ19 2019-07-31 from 2019-07-31 13:37:21 to 2019-07-31 13:53:44. \| 2019-08-06 18:26:59.754 SC Data - All Services \| Received logon response. \| 2019-08-06 18:26:59.835 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-08-06 18:26:59.835 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-08-06 18:26:59.835 SC Data - All Services \| Successfully connected. \| 2019-08-06 18:26:59.835 SC Data - All Services \| Trading is not supported. \| 2019-08-06 18:26:59.835 SC Data - All Services \| Restarting real-time data updates for symbol: ESU19 -> ESU19 \| 2019-08-06 18:26:59.835 SC Data - All Services \| Restarting real-time data updates for symbol: GCZ19 -> GCZ19 \| 2019-08-06 18:26:59.835 Symbol Error - ESU19 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2019-08-06 18:26:59.930 SC Data - All Services \| Received security definition for symbol ESU19 \| 2019-08-06 18:26:59.930 SC Data - All Services \| Market Depth data has been rejected for symbol: ESU19. Exchange not authorized. \| 2019-08-06 18:26:59.930 Symbol Error - GCZ19 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2019-08-06 18:26:59.930 SC Data - All Services \| Received security definition for symbol GCZ19 \| 2019-08-06 18:26:59.930 SC Data - All Services \| Market Depth data has been rejected for symbol: GCZ19. Exchange not authorized. \| 2019-08-06 18:26:59.930 HD Request # 2 \| Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme \| 2019-08-06 18:27:00.356 HD Request # 2 \| Download start date-time: 2019-08-05 04:04:29.000 \| 2019-08-06 18:27:00.356 HD Request # 2 \| Using server: ds21.sierracharts.com port 10150 \| 2019-08-06 18:27:00.356 Socket (3) \| Creating socket. \| 2019-08-06 18:27:00.477 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2019-08-06 18:27:00.477 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2019-08-06 18:27:00.585 HD Request # 2 \| Sending historical data logon request message. \| 2019-08-06 18:27:00.585 TD Ameritrade \| Streamer request #2 initiated. \| 2019-08-06 18:27:00.739 TD Ameritrade \| Streamer response: STREAMER_SERVER_ID. Additional text: 10-1 \| 2019-08-06 18:27:00.850 HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-08-06 18:27:00.886 * HD Request # 2 \| Requesting Intraday data. Start date-time: 2019-08-05 04:04:29. Record interval: 0. Symbol: ESU19 \| 2019-08-06 18:27:01.382 HD Request # 2 \| Decompressing data. \| 2019-08-06 18:27:01.429 HD Request # 2 \| Receiving Intraday data for ESU19 starting at 2019-08-05 04:04:29 \| 2019-08-06 18:27:02.399 HD Request # 2 \| Timestamp of first Intraday data file record written: 2019-08-05 04:04:33 \| 2019-08-06 18:27:02.399 + Loading market depth data. \| 2019-08-06 18:27:04.688 Loaded depth data records for ESU19 2019-07-31 from 2019-07-31 13:27:06 to 2019-07-31 13:53:44. \| 2019-08-06 18:27:04.883 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-08-06 18:27:14.434 Historical data download thread signaled to stop. \| 2019-08-06 18:27:14.447 HD Request # 2 \| Received 2541615 records from 2019-08-05 04:04:29.000 to 2019-08-06 18:16:52.000 (38.2 hours) and wrote 2541606 records for ESU19 \| 2019-08-06 18:27:14.447 HD Request # 2 \| Completion time: 14s \| 2019-08-06 18:27:14.450 HD Request # 2 \| Intraday data download complete for ESU19. Unique request ID: 1 \| 2019-08-06 18:27:14.450 Removed historical data download ID 1 \| 2019-08-06 18:27:14.450 Real-time Intraday chart data file updates started for ESU19 \| 2019-08-06 18:27:14.450 Intraday chart data file opened for ESU19 \| 2019-08-06 18:27:14.450 HD Request # 3 \| Downloading Intraday chart data for GCZ19 to the file GCZ19.scid. Service: comex \| 2019-08-06 18:27:14.450 HD Request # 3 \| Download start date-time: 2019-08-05 04:04:26.000 \| 2019-08-06 18:27:14.450 HD Request # 3 \| Using server: ds22.sierracharts.com port 10149 \| 2019-08-06 18:27:14.450 Socket (1) \| Creating socket. \| 2019-08-06 18:27:14.450 Socket (1) \| Connecting to IP: 208.185.224.129. \| 2019-08-06 18:27:14.450 Socket (3) \| Socket gracefully closed by remote side. \| 2019-08-06 18:27:14.590 Socket (3) \| Closed. \| 2019-08-06 18:27:14.590 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2019-08-06 18:27:14.658 HD Request # 3 \| Sending historical data logon request message. \| 2019-08-06 18:27:14.658 HD Request # 3 \| Requesting Intraday data. Start date-time: 2019-08-05 04:04:26. Record interval: 0. Symbol: GCZ19 \| 2019-08-06 18:27:15.129 HD Request # 3 \| Decompressing data. \| 2019-08-06 18:27:15.204 HD Request # 3 \| Receiving Intraday data for GCZ19 starting at 2019-08-05 04:04:26 \| 2019-08-06 18:27:15.601 HD Request # 3 \| Timestamp of first Intraday data file record written: 2019-08-05 04:04:31 \| 2019-08-06 18:27:15.603 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-06 18:27:18.528 Historical data download thread signaled to stop. \| 2019-08-06 18:27:18.535 HD Request # 3 \| Received 537335 records from 2019-08-05 04:04:26.000 to 2019-08-06 18:17:07.000 (38.2 hours) and wrote 537332 records for GCZ19 \| 2019-08-06 18:27:18.536 HD Request # 3 \| Completion time: 4s \| 2019-08-06 18:27:18.538 HD Request # 3 \| Intraday data download complete for GCZ19. Unique request ID: 2 \| 2019-08-06 18:27:18.538 Removed historical data download ID 2 \| 2019-08-06 18:27:18.538 Real-time Intraday chart data file updates started for GCZ19 \| 2019-08-06 18:27:18.538 Intraday chart data file opened for GCZ19 \| 2019-08-06 18:27:18.538 Socket (1) \| Socket gracefully closed by remote side. \| 2019-08-06 18:27:18.584 Socket (1) \| Closed. \| 2019-08-06 18:27:18.584 GCZ19[M] 5 Min #16 \| Reloading chart. \| 2019-08-06 18:28:18.349 + Loading market depth data. \| 2019-08-06 18:28:19.320 Loaded depth data records for GCZ19 2019-07-31 from 2019-07-31 13:37:21 to 2019-07-31 13:53:44. \| 2019-08-06 18:28:19.361 GCZ19[M] 1 Min #16 \| Reloading chart. \| 2019-08-06 18:28:23.900 + Loading market depth data. \| 2019-08-06 18:28:24.881 Loaded depth data records for GCZ19 2019-07-31 from 2019-07-31 13:37:21 to 2019-07-31 13:53:44. \| 2019-08-06 18:28:24.923

[2019-08-07 00:54:07] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok we understand the reason for the problem. There is some conflict because you have two different data feeds activated. Give us some time to look through this. Will get back to you today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-07 02:46:09] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay here. You have both the Sierra Chart Exchange Data Feed active and the Denali Exchange Data Feed active on your account and this is causing a conflict. We have this conflict resolved in prerelease 1970. Update to the latest prerelease by following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-07 04:23:04] #8 [Go To First Post]
Anthony Rulka - Posts: 1
hello i am having a similar problem with having no real time data displaying. it only shows historical data. is there something i need to adjust?, as i am just using 1 data source (free trial data provided by SC). your help is appreciated. Reading Internal Order ID file. \| 2019-08-06 21:12:52.877 Reading Trade Orders file. \| 2019-08-06 21:12:52.999 Reading Trade Positions file. \| 2019-08-06 21:12:52.999 Reading Account Balance file. \| 2019-08-06 21:12:52.999 UDPListener (1572). Port 22904 \| Listening on UDP port 22904. \| 2019-08-06 21:12:53.022 Software version: 1967 64-bit \| 2019-08-06 21:12:53.022 Usage end date: 2019-08-21 \| 2019-08-06 21:12:53.022 Enabled for: Advanced Features 2. \| 2019-08-06 21:12:53.022 Enabled for: Sierra Chart Historical Data Service. \| 2019-08-06 21:12:53.022 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-08-06 21:12:53.022 Current selected Data/Trading service: SC Data - All Services \| 2019-08-06 21:12:53.022 Custom symbol settings values: enabled \| 2019-08-06 21:12:53.022 Chart Update Interval: 500 \| 2019-08-06 21:12:53.022 Intraday Data Storage Time Unit: 0 \| 2019-08-06 21:12:53.022 Time Zone: -07:00:00 (MST-07) \| 2019-08-06 21:12:53.022 2019-08-06 21:12:53 Local computer time \| 2019-08-06 21:12:53.022 2019-08-07 04:12:53 Local computer time in UTC \| 2019-08-06 21:12:53.022 2019-08-06 21:12:53 Local computer time in SC Time Zone \| 2019-08-06 21:12:53.022 2019-08-07 04:12:52 Server time in UTC \| 2019-08-06 21:12:53.022 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-08-06 21:12:53.022 Program path: C:\SierraChart\ \| 2019-08-06 21:12:53.022 Data Files path: C:\SierraChart\Data\ \| 2019-08-06 21:12:53.022 OS Version Number: 10.0 \| 2019-08-06 21:12:53.022 Locale Setting: C \| 2019-08-06 21:12:53.022 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-08-06 21:12:53.022 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2019-08-06 21:12:53.023 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-06 21:12:53.040 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-08-06 21:12:53.198 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-08-06 21:12:53.199 Received 5 login tokens. \| 2019-08-06 21:12:53.665 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-08-06 21:12:53.908 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-08-06 21:12:54.067 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-08-06 21:12:54.067 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-08-06 21:12:55.017 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-08-06 21:12:55.017 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-06 21:12:55.976 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-08-06 21:12:56.135 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-08-06 21:12:56.135 Symbol settings MD5 received. Request ID: 1. \| 2019-08-06 21:12:56.624 Symbol settings are up-to-date for scdataallservices. \| 2019-08-06 21:12:56.624 SC Data - All Services \| Connected to data server. \| 2019-08-06 21:12:58.722 ESU19 [CB] 1 Min #1 \| Reloading chart. \| 2019-08-06 21:13:35.849 ESU19 [CB] 30 Min #12 \| Reloading chart. \| 2019-08-06 21:13:35.951 ESU19 [CB] 240 Min #4 \| Reloading chart. \| 2019-08-06 21:13:36.012 ESU19 Daily #5 \| Reloading chart. \| 2019-08-06 21:13:36.081 ESU19 15 Min #3 \| Reloading chart. \| 2019-08-06 21:13:36.103 ESU19 #2 \| Reloading chart. \| 2019-08-06 21:13:36.123 ESU19 #14 \| Reloading chart. \| 2019-08-06 21:13:36.142 ESU19 [CB] 30 Min #7 \| Reloading chart. \| 2019-08-06 21:13:36.192 ESU19 #6 \| Reloading chart. \| 2019-08-06 21:13:36.351 SC Data - All Services \| Starting real-time market data updates for: NQU9. ID: 1 \| 2019-08-06 21:13:36.383 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: NQU9 \| 2019-08-06 21:13:36.383 SC Data - All Services \| Requesting security definition data for: NQU9. ID: 1 \| 2019-08-06 21:13:36.383 SC Data - All Services \| Starting real-time market data updates for: RTYU9. ID: 2 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: RTYU9 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Requesting security definition data for: RTYU9. ID: 2 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Starting real-time market data updates for: YMU9. ID: 3 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: YMU9 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Requesting security definition data for: YMU9. ID: 3 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Starting real-time market data updates for: GCZ9. ID: 4 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: GCZ9 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Requesting security definition data for: GCZ9. ID: 4 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Starting real-time market data updates for: CLU9. ID: 5 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLU9 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Requesting security definition data for: CLU9. ID: 5 \| 2019-08-06 21:13:36.384 SC Data - All Services \| Starting real-time market data updates for: ESU19. ID: 6 \| 2019-08-06 21:13:36.471 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESU19 \| 2019-08-06 21:13:36.471 SC Data - All Services \| Requesting security definition data for: ESU19. ID: 6 \| 2019-08-06 21:13:36.471 Requesting market depth updates for: ESU19 if supported. \| 2019-08-06 21:13:36.471 Separate subscription for market depth updates not supported. ESU19 \| 2019-08-06 21:13:36.471 Intraday data recording state for symbol ESU19 is set to download 'Pending'. \| 2019-08-06 21:13:36.471 Delaying start of download for ESU19 \| 2019-08-06 21:13:36.471 HD Request # 2 \| Downloading Historical Daily chart data for ESU19. Starting date: 2019-08-06. Service: scdataallservices \| 2019-08-06 21:13:36.582 HD Request # 2 \| Requesting historical Daily data for ESU19 starting at 2019-08-05 \| 2019-08-06 21:13:36.582 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-08-06 21:13:36.583 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 88.99.0.216. \| 2019-08-06 21:13:36.583 HD Request # 2 \| Receiving historical Daily data for ESU19 starting at 2019-08-06 \| 2019-08-06 21:13:37.984 HD Request # 2 \| Writing historical Daily data to the file ESU19.dly \| 2019-08-06 21:13:37.984 HD Request # 2 \| Received 3 records from 2019-08-06 00:00:00 to 2019-08-07 00:00:00 (2.0 days) and wrote 2 records for ESU19 \| 2019-08-06 21:13:37.987 HD Request # 2 \| Completion time: 1s \| 2019-08-06 21:13:37.993 HD Request # 2 \| Daily data download complete for ESU19. Unique request ID: 2 \| 2019-08-06 21:13:37.993 Removed historical data download ID 2 \| 2019-08-06 21:13:37.993 ESU19 Daily #5 \| Reloading chart. \| 2019-08-06 21:13:38.086 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-06 21:13:38.236 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-08-06 21:13:38.395 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-08-06 21:13:38.395 ESU19 #6 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-08-06 21:13:41.187 HD Request # 3 \| Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme \| 2019-08-06 21:13:41.476 HD Request # 3 \| Download start date-time: 2019-08-06 21:00:25.000 \| 2019-08-06 21:13:41.476 HD Request # 3 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-08-06 21:13:41.476 Socket (1) \| Creating socket. \| 2019-08-06 21:13:41.477 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-08-06 21:13:41.477 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2019-08-06 21:13:41.610 HD Request # 3 \| Sending historical data logon request message. \| 2019-08-06 21:13:41.610 HD Request # 3 \| Requesting Intraday data. Start date-time: 2019-08-06 21:00:25. Record interval: 0. Symbol: ESU19 \| 2019-08-06 21:13:41.673 HD Request # 3 \| Decompressing data. \| 2019-08-06 21:13:41.726 HD Request # 3 \| Receiving Intraday data for ESU19 starting at 2019-08-06 21:00:25 \| 2019-08-06 21:13:41.727 HD Request # 3 \| Timestamp of first Intraday data file record written: 2019-08-06 21:00:49 \| 2019-08-06 21:13:41.727 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-06 21:13:41.727 Historical data download thread signaled to stop. \| 2019-08-06 21:13:41.727 HD Request # 3 \| Received 247 records from 2019-08-06 21:00:25.000 to 2019-08-06 21:03:36.001 (3.2 minutes) and wrote 238 records for ESU19 \| 2019-08-06 21:13:41.728 HD Request # 3 \| Completion time: 0s \| 2019-08-06 21:13:41.731 HD Request # 3 \| Intraday data download complete for ESU19. Unique request ID: 1 \| 2019-08-06 21:13:41.731 Removed historical data download ID 1 \| 2019-08-06 21:13:41.731 Real-time Intraday chart data file updates started for ESU19 \| 2019-08-06 21:13:41.731 Intraday chart data file opened for ESU19 \| 2019-08-06 21:13:41.731 Socket (1) \| Socket gracefully closed by remote side. \| 2019-08-06 21:13:41.786 Socket (1) \| Closed. \| 2019-08-06 21:13:41.786 + Loading market depth data. \| 2019-08-06 21:13:52.565 ESU19 [CB] 1 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-08-06 21:13:52.567 Chart #4 has tagged chart #6 for full recalculation. Chartbook: 0-30_Min_Chan (1).Cht \| 2019-08-06 21:13:53.172 Chart #4 has tagged chart #6 for full recalculation. Chartbook: 0-30_Min_Chan (1).Cht \| 2019-08-06 21:13:53.172 Chart #4 has tagged chart #6 for full recalculation. Chartbook: 0-30_Min_Chan (1).Cht \| 2019-08-06 21:13:53.181 ESU19 #6 \| Performing a full recalculation because it has been tagged. Chartbook: 0-30_Min_Chan (1).Cht \| 2019-08-06 21:13:53.196 + Loading market depth data. \| 2019-08-06 21:14:07.417 ESU19 [CB] 30 Min #7 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-08-06 21:14:07.418 File >> Disconnect selected. \| 2019-08-06 21:14:59.324 SC Data - All Services \| Disconnected. \| 2019-08-06 21:14:59.326 SC Data - All Services \| Connected to data server. \| 2019-08-06 21:15:01.810 SC Data - All Services \| Starting real-time market data updates for: ESU19. ID: 1 \| 2019-08-06 21:15:01.845 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESU19 \| 2019-08-06 21:15:01.845 SC Data - All Services \| Requesting security definition data for: ESU19. ID: 1 \| 2019-08-06 21:15:01.845 Intraday data recording state for symbol ESU19 is set to download 'Pending'. \| 2019-08-06 21:15:01.845 Delaying start of download for ESU19 \| 2019-08-06 21:15:01.880 Requesting market depth updates for: ESU19 if supported. \| 2019-08-06 21:15:02.085 Separate subscription for market depth updates not supported. ESU19 \| 2019-08-06 21:15:02.085 SC Data - All Services \| Starting real-time market data updates for: NQU9. ID: 2 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: NQU9 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Requesting security definition data for: NQU9. ID: 2 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Starting real-time market data updates for: RTYU9. ID: 3 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: RTYU9 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Requesting security definition data for: RTYU9. ID: 3 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Starting real-time market data updates for: YMU9. ID: 4 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: YMU9 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Requesting security definition data for: YMU9. ID: 4 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Starting real-time market data updates for: GCZ9. ID: 5 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: GCZ9 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Requesting security definition data for: GCZ9. ID: 5 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Starting real-time market data updates for: CLU9. ID: 6 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLU9 \| 2019-08-06 21:15:02.471 SC Data - All Services \| Requesting security definition data for: CLU9. ID: 6 \| 2019-08-06 21:15:02.471 HD Request # 4 \| Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme \| 2019-08-06 21:15:06.485 HD Request # 4 \| Download start date-time: 2019-08-06 21:03:36.000 \| 2019-08-06 21:15:06.486 HD Request # 4 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-08-06 21:15:06.486 Socket (1) \| Creating socket. \| 2019-08-06 21:15:06.486 Socket (1) \| Connecting to IP: 8.18.161.135. \| 2019-08-06 21:15:06.486 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2019-08-06 21:15:06.605 HD Request # 4 \| Sending historical data logon request message. \| 2019-08-06 21:15:06.605 HD Request # 4 \| Requesting Intraday data. Start date-time: 2019-08-06 21:03:36. Record interval: 0. Symbol: ESU19 \| 2019-08-06 21:15:06.658 HD Request # 4 \| Decompressing data. \| 2019-08-06 21:15:06.710 HD Request # 4 \| Receiving Intraday data for ESU19 starting at 2019-08-06 21:03:36 \| 2019-08-06 21:15:06.710 HD Request # 4 \| Timestamp of first Intraday data file record written: 2019-08-06 21:03:42 \| 2019-08-06 21:15:06.711 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-06 21:15:06.711 Historical data download thread signaled to stop. \| 2019-08-06 21:15:06.711 HD Request # 4 \| Received 310 records from 2019-08-06 21:03:36.000 to 2019-08-06 21:05:02.012 (86.0 seconds) and wrote 308 records for ESU19 \| 2019-08-06 21:15:06.711 HD Request # 4 \| Completion time: 0s \| 2019-08-06 21:15:06.717 HD Request # 4 \| Intraday data download complete for ESU19. Unique request ID: 3 \| 2019-08-06 21:15:06.717 Removed historical data download ID 3 \| 2019-08-06 21:15:06.717 Real-time Intraday chart data file updates started for ESU19 \| 2019-08-06 21:15:06.717 Intraday chart data file opened for ESU19 \| 2019-08-06 21:15:06.717 Socket (1) \| Socket gracefully closed by remote side. \| 2019-08-06 21:15:06.766 Socket (1) \| Closed. \| 2019-08-06 21:15:06.766 Chart #4 has tagged chart #6 for full recalculation. Chartbook: 0-30_Min_Chan (1).Cht \| 2019-08-06 21:15:06.958 ESU19 #6 \| Performing a full recalculation because it has been tagged. Chartbook: 0-30_Min_Chan (1).Cht \| 2019-08-06 21:15:07.127 Chart #1 has tagged chart #12 for full recalculation. Chartbook: 0-30_Min_Chan (1).Cht \| 2019-08-06 21:15:07.172 Chart #1 has tagged chart #7 for full recalculation. Chartbook: 0-30_Min_Chan (1).Cht \| 2019-08-06 21:15:07.172 ESU19 [CB] 30 Min #12 \| Performing a full recalculation because it has been tagged. Chartbook: 0-30_Min_Chan (1).Cht \| 2019-08-06 21:15:07.200 ESU19 [CB] 30 Min #7 \| Performing a full recalculation because it has been tagged. Chartbook: 0-30_Min_Chan (1).Cht \| 2019-08-06 21:15:07.219 Date Time Of Last Edit: 2019-08-07 04:30:32

[2019-08-07 10:16:08] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to post #8 the cause is different because you are not using a real-time data source. For complete details about real-time market data, refer to this page: Real-Time Data Also you are using wrong symbols in some cases like this: CLU9 That is a single-digit year and does not match the service being used. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And then use this command on the Edit menu: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-07 10:22:12

[2019-09-20 21:11:44] #10 [Go To First Post]
dav!d - Posts: 2
I am also having a similar problem, I have SC connected to TD Ameritrade to a funded account but my charts are not updated in real time only when I "Delete and Download" I am using version 1983

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