Login Page - Create Account

Support Board


Date/Time: Sat, 20 Apr 2024 02:23:43 +0000



Rithmic Demo live Daten

View Count: 1152

[2019-07-23 01:19:57]
User693573 - Posts: 8
Hello,

I got a Rithmic Demo Data Fedd.
The connection with Sierrachart also works, but I get no new symbols, or live dome data, level 2 data just.
I also downloaded Atas as a trial version, where everything works with the same Rithmic login.
My SierraChart is a trial version.
I hope it is possible in the test phase on Rithmic to get all the data !?

Best regards

Robert Ulrich
[2019-07-23 02:53:38]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-07-23 07:44:54]
User693573 - Posts: 8
Hello,

I took all the steps. Enclosed the log.

Yours sincerely

Robert Ulrich

Software version: 1953 32-bit | 2019-07-23 07:35:56.631
Usage end date: 2019-08-03 | 2019-07-23 07:35:56.631
Enabled for: Advanced Features 2. | 2019-07-23 07:35:56.631
Enabled for: Sierra Chart Historical Data Service. | 2019-07-23 07:35:56.631
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-23 07:35:56.631
Current selected Data/Trading service: Rithmic Trading | 2019-07-23 07:35:56.631
Custom symbol settings values: disabled | 2019-07-23 07:35:56.631
Chart Update Interval: 500 | 2019-07-23 07:35:56.631
Intraday Data Storage Time Unit: 0 | 2019-07-23 07:35:56.631
Time Zone: +00:00:00 (UTC+00) | 2019-07-23 07:35:56.631
2019-07-23 09:35:56 Local computer time | 2019-07-23 07:35:56.631
2019-07-23 07:35:56 Local computer time in UTC | 2019-07-23 07:35:56.631
2019-07-23 07:35:56 Local computer time in SC Time Zone | 2019-07-23 07:35:56.631
2019-07-23 07:28:24 Server time in UTC | 2019-07-23 07:35:56.631
Local computer UTC time and Server UTC time difference: 9 seconds. | 2019-07-23 07:35:56.631
Program path: C:\SierraChart\ | 2019-07-23 07:35:56.631
Data Files path: C:\SierraChart\Data\ | 2019-07-23 07:35:56.631
OS Version Number: 10.0 | 2019-07-23 07:35:56.631
Locale Setting: C | 2019-07-23 07:35:56.631
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-23 07:35:56.632


Rithmic Trading | Port for executable: 49808 | 2019-07-23 07:38:18.156
Listening socket (1164). Port 49808 | Closed. | 2019-07-23 07:38:18.156
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-07-23 07:38:18.156
Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49808. Current folder: C:\SierraChart\Rim | 2019-07-23 07:38:18.165
Rithmic Trading | Bridge process is running. | 2019-07-23 07:38:20.154
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49808 | 2019-07-23 07:38:20.154
DTC Client socket (1) | Creating socket. | 2019-07-23 07:38:20.161
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-07-23 07:38:20.161
Rithmic Trading | Connected to server. | 2019-07-23 07:38:20.164
Rithmic Trading | Starting socket receive thread. | 2019-07-23 07:38:20.164
Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-07-23 07:38:20.165
Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-07-23 07:38:20.168
Rithmic Trading | Sending logon request message. | 2019-07-23 07:38:20.168
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-07-23 07:38:20.171
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2019-07-23 07:38:20.176
Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2019-07-23 07:38:20.176
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-07-23 07:38:21.442
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2019-07-23 07:38:21.594
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2019-07-23 07:38:22.856
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2019-07-23 07:38:22.993
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2019-07-23 07:38:23.656
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2019-07-23 07:38:23.809
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2019-07-23 07:38:24.485
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2019-07-23 07:38:24.629
Rithmic Trading | Received logon response. | 2019-07-23 07:38:25.192
Rithmic Trading | Server Name: SC DTC Bridge. | 2019-07-23 07:38:25.192
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-07-23 07:38:25.192
Rithmic Trading | Successfully connected. IB='Rithmic', Firm='Rithmic'. | 2019-07-23 07:38:25.192
Rithmic Trading | Trading is supported. | 2019-07-23 07:38:25.192
Rithmic Trading | Order cancel and replace is supported. | 2019-07-23 07:38:25.192
Rithmic Trading | OCO Orders supported. | 2019-07-23 07:38:25.192
Rithmic Trading | Connected to data and trading server. | 2019-07-23 07:38:25.192
Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2019-07-23 07:38:25.207
[2019-07-23 09:04:56]
Sierra Chart Engineering - Posts: 104368
We also need you to open a chart so we can see the messages related to that. Here are instructions:
File Menu: Find Symbol (File)

Once that is done, post the Message Log again.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-07-23 17:12:34]
User693573 - Posts: 8
ok, I did step 1 -3 again and then opened a chart, attached the log.

I have only provided the symbols the Sierrachart with the start, the symbols of the data feed I have not (I think)


Software version: 1953 32-bit | 2019-07-23 17:07:54.007
Usage end date: 2019-08-03 | 2019-07-23 17:07:54.007
Enabled for: Advanced Features 2. | 2019-07-23 17:07:54.007
Enabled for: Sierra Chart Historical Data Service. | 2019-07-23 17:07:54.007
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-23 17:07:54.007
Current selected Data/Trading service: Rithmic Trading | 2019-07-23 17:07:54.007
Custom symbol settings values: disabled | 2019-07-23 17:07:54.007
Chart Update Interval: 500 | 2019-07-23 17:07:54.007
Intraday Data Storage Time Unit: 0 | 2019-07-23 17:07:54.007
Time Zone: +00:00:00 (UTC+00) | 2019-07-23 17:07:54.007
2019-07-23 19:07:53 Local computer time | 2019-07-23 17:07:54.007
2019-07-23 17:07:54 Local computer time in UTC | 2019-07-23 17:07:54.007
2019-07-23 17:07:54 Local computer time in SC Time Zone | 2019-07-23 17:07:54.007
2019-07-23 17:00:16 Server time in UTC | 2019-07-23 17:07:54.007
Local computer UTC time and Server UTC time difference: 3 seconds. | 2019-07-23 17:07:54.007
Program path: C:\SierraChart\ | 2019-07-23 17:07:54.007
Data Files path: C:\SierraChart\Data\ | 2019-07-23 17:07:54.007
OS Version Number: 10.0 | 2019-07-23 17:07:54.007
Locale Setting: C | 2019-07-23 17:07:54.008
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-07-23 17:07:54.008


Rithmic Trading | Port for executable: 49928 | 2019-07-23 17:08:07.785
Listening socket (1300). Port 49928 | Closed. | 2019-07-23 17:08:07.785
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-07-23 17:08:07.785
Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49928. Current folder: C:\SierraChart\Rim | 2019-07-23 17:08:07.792
Rithmic Trading | Bridge process is running. | 2019-07-23 17:08:09.777
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49928 | 2019-07-23 17:08:09.777
DTC Client socket (1) | Creating socket. | 2019-07-23 17:08:09.777
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-07-23 17:08:09.778
Rithmic Trading | Connected to server. | 2019-07-23 17:08:09.778
Rithmic Trading | Starting socket receive thread. | 2019-07-23 17:08:09.778
Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-07-23 17:08:09.779
Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-07-23 17:08:09.783
Rithmic Trading | Sending logon request message. | 2019-07-23 17:08:09.783
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-07-23 17:08:09.785
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2019-07-23 17:08:09.789
Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2019-07-23 17:08:09.789
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-07-23 17:08:11.076
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2019-07-23 17:08:11.194
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2019-07-23 17:08:11.857
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2019-07-23 17:08:12.000
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2019-07-23 17:08:12.655
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2019-07-23 17:08:12.805
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2019-07-23 17:08:13.427
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2019-07-23 17:08:13.566
Rithmic Trading | Received logon response. | 2019-07-23 17:08:13.812
Rithmic Trading | Server Name: SC DTC Bridge. | 2019-07-23 17:08:13.812
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-07-23 17:08:13.812
Rithmic Trading | Successfully connected. IB='Rithmic', Firm='Rithmic'. | 2019-07-23 17:08:13.812
Rithmic Trading | Trading is supported. | 2019-07-23 17:08:13.812
Rithmic Trading | Order cancel and replace is supported. | 2019-07-23 17:08:13.812
Rithmic Trading | OCO Orders supported. | 2019-07-23 17:08:13.812
Rithmic Trading | Connected to data and trading server. | 2019-07-23 17:08:13.812
Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2019-07-23 17:08:13.827
$XSP 1 Min #1 | Reloading chart. | 2019-07-23 17:08:30.666
Rithmic Trading | Starting real-time market data updates for: $XSP. ID: 1 Service code: cboe.index | 2019-07-23 17:08:31.044
Rithmic Trading | Requesting security definition data for: $XSP. ID: 1 | 2019-07-23 17:08:31.044
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: $XSP | 2019-07-23 17:08:31.044
Intraday data recording state for symbol $XSP is set to download 'Pending'. | 2019-07-23 17:08:31.044
Delaying start of download for $XSP | 2019-07-23 17:08:31.045
Symbol Error - $XSP is unknown, unavailable, or improperly formatted. | 2019-07-23 17:08:31.051
HD Request # 6 | Downloading Intraday chart data for $XSP to the file $XSP.scid. Service: cboe.index | 2019-07-23 17:08:31.752
HD Request # 6 | Download start date-time: 2019-07-23 16:51:36.000 | 2019-07-23 17:08:31.753
HD Request # 6 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2019-07-23 17:08:31.769
Socket (2) | Creating socket. | 2019-07-23 17:08:31.769
Socket (2) | Connecting to IP: 8.18.161.133. | 2019-07-23 17:08:31.769
HD Request # 6 | Setting DTC encoding to Binary VLS | 2019-07-23 17:08:32.024
HD Request # 6 | Sending historical data logon request message. | 2019-07-23 17:08:32.024
HD Request # 6 | Requesting Intraday data. Start date-time: 2019-07-23 16:51:36. Record interval: 0. Symbol: $XSP | 2019-07-23 17:08:32.161
HD Request # 6 | Decompressing data. | 2019-07-23 17:08:32.292
HD Request # 6 | Receiving Intraday data for $XSP starting at 2019-07-23 16:51:36 | 2019-07-23 17:08:32.292
HD Request # 6 | Timestamp of first Intraday data file record written: 2019-07-23 16:51:37 | 2019-07-23 17:08:32.293
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-07-23 17:08:32.293
Historical data download thread signaled to stop. | 2019-07-23 17:08:32.293
HD Request # 6 | Received 419 records from 2019-07-23 16:51:36.000 to 2019-07-23 16:58:34.000 (7.0 minutes) and wrote 418 records for $XSP | 2019-07-23 17:08:32.294
HD Request # 6 | Completion time: 1s | 2019-07-23 17:08:32.299
HD Request # 6 | Intraday data download complete for $XSP. Unique request ID: 5 | 2019-07-23 17:08:32.299
Removed historical data download ID 5 | 2019-07-23 17:08:32.299
Real-time Intraday chart data file updates started for $XSP | 2019-07-23 17:08:32.299
Intraday chart data file opened for $XSP | 2019-07-23 17:08:32.299
Rithmic Trading | Using primary service for historical data for $XSP | 2019-07-23 17:08:32.299
Intraday data recording state for symbol $XSP is set to download 'Pending'. | 2019-07-23 17:08:32.299

HD Request # 7 | Downloading Intraday chart data for $XSP to the file $XSP.scid. Service: cboe.index | 2019-07-23 17:08:32.299
HD Request # 7 | Download start date-time: 2019-07-23 16:58:34.000 | 2019-07-23 17:08:32.300
HD Request # 7 | Sending historical data request. Start date-time: 2019-07-23 16:58:34. Record interval: 0. Symbol: $XSP | 2019-07-23 17:08:32.300
HD Request # 7 | Error downloading historical Intraday data for $XSP. Historical data request rejected because the symbol is not valid | 2019-07-23 17:08:32.311
HD Request # 7 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for $XSP | 2019-07-23 17:08:32.311
HD Request # 7 | Completion time: 0s | 2019-07-23 17:08:32.312
HD Request # 7 | Intraday data download complete for $XSP. Unique request ID: 6 | 2019-07-23 17:08:32.312
Removed historical data download ID 6 | 2019-07-23 17:08:32.312
Real-time Intraday chart data file updates started for $XSP | 2019-07-23 17:08:32.312
Intraday chart data file opened for $XSP | 2019-07-23 17:08:32.312

Socket (2) | Socket gracefully closed by remote side. | 2019-07-23 17:08:32.424
Socket (2) | Closed. | 2019-07-23 17:08:32.424
[2019-07-23 17:32:17]
Sierra Chart Engineering - Posts: 104368
That is not a valid Rithmic symbol. You can only use Futures symbols. Try using ESU9-CME.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-07-23 22:18:40]
User693573 - Posts: 8
ok, I found the symbols about the search. Now I have live data too. I can not find the symbol in the list. in the list are your symbols (sierrachart) in it. I have already tried symbol settings >> Update From Server, unfortunately without success.
[2019-07-24 02:28:43]
User693573 - Posts: 8
Everything ok, I got it, thanks for the help
[2019-07-24 03:01:37]
Sierra Chart Engineering - Posts: 104368
This is good. All the symbols you need should be in File >> Find Symbol>> Futures.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-07-24 03:01:53

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account