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Date/Time: Fri, 29 Mar 2024 12:41:51 +0000



Sierra chart no connection.

View Count: 884

[2019-07-22 10:09:45]
Matt654 - Posts: 73
Got version 1310 and it won't connect today, just keeps showing "Not Connected" in red. The other charts are all showing different prices is there a problem. All charts are on symbol US30.
[2019-07-22 10:19:03]
Sierra Chart Engineering - Posts: 104368
You need to update to a newer version of Sierra Chart.

If you need to use an older version, then install the current version of Sierra Chart into another folder on your system and use that to access the real-time data:
Software Download

However if you provide a copy of the Message Log we can see what the problem is:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

It might be something we are able to resolve.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-01-31 20:20:24]
Matt654 - Posts: 73
Hi support I am trying to set up the chart DOM, I have service package 5 with SC data and I don't have a Broker connection. Is it possible for me to use the DOM under those conditions, or do I need another data feed or broker connection or a higher level package. I can't get any numbers into the buy and sell columns except a couple of "ones".
If you have any video links you could send on how to set the DOM up, it would much appreciated.
[2022-01-31 22:36:32]
John - SC Support - Posts: 30444
When you say that you have "SC data", are you referring to the Delayed Streaming Data? You do have access to that data, but not to real-time data.

As long as you are aware that you are using Delayed Streaming data, then refer to the following, as you can get the depth data with the delayed data:
File Menu: Not Receiving the Full Number of Market Depth Levels
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-02-01 06:38:16]
Sierra Chart Engineering - Posts: 104368
Regarding post #3, we need to know what the symbol is you are referring to.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-02-01 13:00:38]
Matt654 - Posts: 73
Hi You recently gave me a refund of $480 because I accidentally over paid it, but you didn't subtract it from my account.
[2022-02-01 15:12:22]
Sierra Chart Engineering - Posts: 104368
Regarding post #6 we are checking on this.

Update: We have made an adjustment to your account. Thank you for pointing this out.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-02-01 15:13:27
[2022-02-01 22:11:51]
Matt654 - Posts: 73
In answer to post 13265 I didn't realise I was using delayed data, the price moves exactly with my brokers price, how long is it delayed for. Anyway I like to get the DOM up and running sometime so I need to get real time data because it has "market depth" to run the DOM.(Think that's right) But I need package 5 data to run excel on old version of S/Charts I'm running. So I need 2 packages simultaneously, which I don't think is possible. I tried run the dom on SC data and the buy and sell columns were empty.
[2022-02-02 21:25:25]
Matt654 - Posts: 73
I'm still trying get the dom up and running, my big problem is I haven't got any stacking of orders in the buy and sell columns, just a "1" bobbing up and down. Can you give me a clue as to what I'm doing wrong. Ideally I would like to get it running on SC data.
Date Time Of Last Edit: 2022-02-02 21:27:47
[2022-02-02 22:20:16]
John - SC Support - Posts: 30444
Refer to the information here:
File Menu: Not Receiving the Full Number of Market Depth Levels

Also, what is one of the symbols for which you are having this issue?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-02-02 22:47:03]
Matt654 - Posts: 73
I only trade the Dow Jones index, so the symbol is US30
[2022-02-02 22:49:49]
John - SC Support - Posts: 30444
The CFDs do not have any market depth data, so what you are getting is all there is. Refer to the information here:
Sierra Chart Real Time and Historical Forex and CFD Data Service: What is Included
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-02-03 13:57:52]
Matt654 - Posts: 73
Can you tell me which data feed I should use to populate the buy and sell columns in the dom , i think I need market depth in order to do that, but I'm not sure. I currently have SC Data (CFDs) and have tried package 11 with Denali data but it still doesn't populate the dom fully. I only trade the US30 index so that could narrow it down a bit. Anyway could you point out my best options
in regards to which data to use.
[2022-02-03 15:40:19]
Sierra Chart Engineering - Posts: 104368
Make sure you are running a current version of Sierra Chart:
Software Download: Fast Update

And the symbol you will want to use is
YMH22-CBOT
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-02-03 21:11:42]
Matt654 - Posts: 73
Houston we have a problem, using symbol YMH22-CBOT is delayed by 10 mins/ no good for scalping. How do I get real time data for Dow Jones industrial index for the dom. Is it Denali package 12.
[2022-02-03 21:17:42]
John - SC Support - Posts: 30444
To get the real-time data for that symbol, go through the Setup Instructions at the following link:
Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges*

Note that when you go to activate the exchanges, you will want to activate the exchange with Market Depth data included in order to get the limit orders showing up on your DOM.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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