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Direct MessagesDate/Time: Mon, 06 May 2024 13:26:31 +0000
Free trial, connecting but no data streaming
View Count: 839
| [2019-07-02 22:52:04] |
| User170821 - Posts: 5 |
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Hi, I am on free trial and there is data streaming on the chart. The main window is showing green light (connecting) but chart is frozen. Thank you. |
| [2019-07-03 01:37:51] |
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We see Sierra Chart is set to use Gain Capital. Do you have a Gain Capital trading account?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-08 18:03:16] |
| User170821 - Posts: 5 |
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I have a demo with GFF brokers set to use Gain Cap, but even when I was using Sierra free trial, it still no data streaming . Nothing happens on the chart. It shows there is a connection (greenlight) but no data streaming
Date Time Of Last Edit: 2019-07-08 18:04:44
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| [2019-07-08 18:19:45] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-09 01:34:57] |
| User170821 - Posts: 5 |
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The instructions not help solved the issues
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| [2019-07-09 02:08:42] |
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Those instructions do not solve the issue, they are instructions to provide us the Message Log in Sierra Chart so we can understand what the problem is and then give you guidance on what to do to resolve the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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