Home >> Support Board

Support Board

Date/Time: Tue, 23 Apr 2024 08:19:07 +0000

How to Post a Message for Support

Won't connect to Datafeed

View Count: 905

[2019-06-19 17:26:11] #1 [Go To First Post]
Sky_Davis_ - Posts: 9
TD Ameritrade \| Connecting. \| 2019-06-19 13:13:47 TD Ameritrade \| Logging in. (Step 1 of 3) \| 2019-06-19 13:13:47 HTTPS connection ID:1 to apis.tdameritrade.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-06-19 13:13:48 HTTPS connection ID:1 to apis.tdameritrade.com:443 for request ID:1 (1) \| Connecting to IP: 198.200.171.201. \| 2019-06-19 13:13:48 TD Ameritrade \| Authorized for streamer data. Account: 49*** \| 2019-06-19 13:13:48 TD Ameritrade \| Getting streamer information. (Step 2 of 3) \| 2019-06-19 13:13:48 HTTPS connection ID:2 to apis.tdameritrade.com:443 for request ID:2 (2) \| Creating socket. Using TLS 1.2. \| 2019-06-19 13:13:48 HTTPS connection ID:2 to apis.tdameritrade.com:443 for request ID:2 (2) \| Connecting to IP: 198.200.171.201. \| 2019-06-19 13:13:48 TD Ameritrade \| Requesting message key for account activity streamer (Step 3 of 3) \| 2019-06-19 13:13:48 HTTPS connection ID:3 to apis.tdameritrade.com:443 for request ID:3 (3) \| Creating socket. Using TLS 1.2. \| 2019-06-19 13:13:48 HTTPS connection ID:3 to apis.tdameritrade.com:443 for request ID:3 (3) \| Connecting to IP: 198.200.171.201. \| 2019-06-19 13:13:48 HTTPS connection ID:1 to apis.tdameritrade.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-06-19 13:13:48 HTTPS connection ID:1 to apis.tdameritrade.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-06-19 13:13:48 HTTPS connection ID:1 to apis.tdameritrade.com:443 for request ID:1 (1) \| Closed. \| 2019-06-19 13:13:48 TD Ameritrade \| Requesting account balance data. Connection will be complete once received. \| 2019-06-19 13:13:48 HTTPS connection ID:4 to apis.tdameritrade.com:443 for request ID:4 (1) \| Creating socket. Using TLS 1.2. \| 2019-06-19 13:13:48 HTTPS connection ID:4 to apis.tdameritrade.com:443 for request ID:4 (1) \| Connecting to IP: 198.200.171.201. \| 2019-06-19 13:13:48 HTTPS connection ID:2 to apis.tdameritrade.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-06-19 13:13:48 HTTPS connection ID:2 to apis.tdameritrade.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-06-19 13:13:48 HTTPS connection ID:2 to apis.tdameritrade.com:443 for request ID:2 (2) \| Closed. \| 2019-06-19 13:13:48 HTTPS connection ID:3 to apis.tdameritrade.com:443 for request ID:3 (3) \| Shutdown started. Waiting for graceful close. \| 2019-06-19 13:13:49 TD Ameritrade \| Connected to data and trading server. \| 2019-06-19 13:13:49 HTTPS connection ID:3 to apis.tdameritrade.com:443 for request ID:3 (3) \| Socket gracefully closed by remote side. \| 2019-06-19 13:13:49 HTTPS connection ID:3 to apis.tdameritrade.com:443 for request ID:3 (3) \| Closed. \| 2019-06-19 13:13:49 TD Ameritrade \| Starting real-time market data updates for: ESM9. ID: 1 \| 2019-06-19 13:13:49 TD Ameritrade \| Requesting security definition data for: ESM9. ID: 1 \| 2019-06-19 13:13:49 TD Ameritrade \| Using primary service for historical data for ESM9 \| 2019-06-19 13:13:49 Intraday data recording state for symbol ESM9 is set to download 'Pending'. \| 2019-06-19 13:13:49 Delaying start of download for ESM9 \| 2019-06-19 13:13:49 HTTPS connection ID:4 to apis.tdameritrade.com:443 for request ID:4 (1) \| Shutdown started. Waiting for graceful close. \| 2019-06-19 13:13:49 Requesting market depth updates for: ESM9 if supported. \| 2019-06-19 13:13:49 HTTPS connection ID:4 to apis.tdameritrade.com:443 for request ID:4 (1) \| Socket gracefully closed by remote side. \| 2019-06-19 13:13:49 HTTPS connection ID:4 to apis.tdameritrade.com:443 for request ID:4 (1) \| Closed. \| 2019-06-19 13:13:49 TD Ameritrade \| Level 2 request: \|S=TOTAL_VIEW&C=SUBS&P=ESM9>AD&T=0+1+2+3 \| 2019-06-19 13:13:50 TD Ameritrade \| Streamer request #1 initiated. \| 2019-06-19 13:13:50 HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.0. \| 2019-06-19 13:13:50 HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) \| Connecting to IP: 198.200.171.138. \| 2019-06-19 13:13:50 TD Ameritrade \| Streamer response: STREAMER_SERVER_ID. Additional text: 09-1 \| 2019-06-19 13:13:50 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (2) \| Creating socket. Using TLS 1.2. \| 2019-06-19 13:13:54 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (2) \| Connecting to IP: 198.200.171.201. \| 2019-06-19 13:13:54 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (3) \| Creating socket. Using TLS 1.2. \| 2019-06-19 13:13:54 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (3) \| Connecting to IP: 198.200.171.201. \| 2019-06-19 13:13:54 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (4) \| Creating socket. Using TLS 1.2. \| 2019-06-19 13:13:54 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (4) \| Connecting to IP: 198.200.171.201. \| 2019-06-19 13:13:54 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (4) \| Shutdown started. Waiting for graceful close. \| 2019-06-19 13:13:54 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (3) \| Shutdown started. Waiting for graceful close. \| 2019-06-19 13:13:54 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (2) \| Shutdown started. Waiting for graceful close. \| 2019-06-19 13:13:54 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (4) \| Socket gracefully closed by remote side. \| 2019-06-19 13:13:54 HTTPS connection ID:7 to apis.tdameritrade.com:443 for request ID:7 (4) \| Closed. \| 2019-06-19 13:13:54 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (3) \| Socket gracefully closed by remote side. \| 2019-06-19 13:13:54 HTTPS connection ID:6 to apis.tdameritrade.com:443 for request ID:6 (3) \| Closed. \| 2019-06-19 13:13:54 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (2) \| Socket gracefully closed by remote side. \| 2019-06-19 13:13:54 HTTPS connection ID:5 to apis.tdameritrade.com:443 for request ID:5 (2) \| Closed. \| 2019-06-19 13:13:54 HD Request # 2 \| Downloading Intraday chart data for ESM9 to the file ESM9.scid. Service: tda \| 2019-06-19 13:13:55 HD Request # 2 \| Download start date-time: 2018-12-15 12:13:55.000 \| 2019-06-19 13:13:55 HD Request # 2 \| Requesting 186 days of historical Minute data. \| 2019-06-19 13:13:55 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (2) \| Creating socket. Using TLS 1.2. \| 2019-06-19 13:13:55 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (2) \| Connecting to IP: 198.200.171.201. \| 2019-06-19 13:13:55 HD Request # 2 \| Receiving Intraday data for ESM9 starting at 2019-06-19 07:00:00 \| 2019-06-19 13:13:56 HD Request # 2 \| Timestamp of first Intraday data file record written: 2019-06-19 07:00:00 \| 2019-06-19 13:13:56 HD Request # 2 \| Received 1 record from 2019-06-19 07:00:00 to 2019-06-19 07:00:00 (0.0 seconds) and wrote 1 record for ESM9 \| 2019-06-19 13:13:56 HD Request # 2 \| Completion time: 0s \| 2019-06-19 13:13:56 HD Request # 2 \| Intraday data download complete for ESM9. Unique request ID: 1 \| 2019-06-19 13:13:56 Removed historical data download ID 1 \| 2019-06-19 13:13:56 Real-time Intraday chart data file updates started for ESM9 \| 2019-06-19 13:13:56 Intraday chart data file opened for ESM9 \| 2019-06-19 13:13:56 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (2) \| Shutdown started. Waiting for graceful close. \| 2019-06-19 13:13:56 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (2) \| Socket gracefully closed by remote side. \| 2019-06-19 13:13:56 HTTPS connection ID:8 to apis.tdameritrade.com:443 for request ID:8 (2) \| Closed. \| 2019-06-19 13:13:56

[2019-06-19 18:41:46] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There are two issues here. First refer to the Introduction section here in regards to TD Ameritrade futures data: https://www.sierrachart.com/index.php?page=doc/AmeriTrade.php#Introduction The symbol you are using is the wrong symbol. It needs to have a two digit year. To correct it, use this command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-19 18:42:17

To post a message in this thread, you need to log in with your Sierra Chart account: