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Date/Time: Wed, 24 Jul 2019 05:43:00 +0000



SC Data feed

Support Request:
[2019-06-14 13:44:33]
User727773 - Posts: 1
Hi,

The daily charts, such as $SPX, $NASX, $TNX, etc. which rely on SC Data has not updated since Monday, June 10. Also, the continuous futures daily charts, such as #ES and #CL have not updated on my softwared since February 5. If you could let me know I could solve this problem, I would appreciate it. Thank you.
[2019-06-14 18:25:10]
Sierra Chart Engineering - Posts: 74136
Let's just check one of these symbols.

Go to the $SPX chart and follow the instructions below:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
----

The symbols ES# and CL# are no longer supported, you need to use the Continuous Futures Contract chart feature instead:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-14 18:26:08
[2019-06-15 14:02:20]
Sierra Chart Engineering - Posts: 74136
Regarding the premium symbols, to get all of the data which may be missing, you will want to re-download the data in the chart following these instructions:

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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