Support Board
Date/Time: Sun, 06 Jul 2025 14:22:44 +0000
Strange behaviour in Crude Oil continuous contract
View Count: 1153
[2019-06-07 02:18:09] |
User88 - Posts: 40 |
I upgraded to v1928 today, and there is big gap in my continuous contract in CL that was not present before I upgraded yesterday. However, it doesn't happen in my other charts with the exact same settings in NG, GC, PL, PA, ES, NQ, 6E, TY. I tried changing to other method of CV, CBV, D I tried creating fresh new chart from scratch I tried Full reset of Symbol settings I tried Delete all data and download I tried downgrading back to v1919 I tried upgrading to prerelease v1931 All steps above do not solve the problem. Then, I tried changing the contract to 1 month before... and the same big gap is present in the latest contract. The same gap in last contract if I change to 2 months before. Please have a look at attached screenshots. What could be the problem? |
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[2019-06-07 03:39:38] |
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There is no need for all of these details. You could have just simply said one sentence and given one chart image according to these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage You just need to follow the steps here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2019-06-07 03:49:20] |
User88 - Posts: 40 |
I did follow all the steps. That's why I provided all of those details. There is no missing data. There is a gap in the rollover of latest contract. The price of contracts before latest contract are multiplied by 100. Date Time Of Last Edit: 2019-06-07 03:58:20
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[2019-06-07 11:14:15] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart for all contract months by going to the chart and following the steps here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2019-06-07 11:56:24] |
User88 - Posts: 40 |
My CL Chart is back to normal after starting sierrachart again. The only thing I did was modifying custom round trip commission that was lost after the initial upgrade to v1928. Please consider this fixed. Thank you for your response. |
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