Login Page - Create Account

Support Board


Date/Time: Sun, 06 Jul 2025 14:22:44 +0000



Strange behaviour in Crude Oil continuous contract

View Count: 1153

[2019-06-07 02:18:09]
User88 - Posts: 40
I upgraded to v1928 today, and there is big gap in my continuous contract in CL that was not present before I upgraded yesterday. However, it doesn't happen in my other charts with the exact same settings in NG, GC, PL, PA, ES, NQ, 6E, TY.

I tried changing to other method of CV, CBV, D
I tried creating fresh new chart from scratch
I tried Full reset of Symbol settings
I tried Delete all data and download
I tried downgrading back to v1919
I tried upgrading to prerelease v1931
All steps above do not solve the problem.

Then, I tried changing the contract to 1 month before... and the same big gap is present in the latest contract. The same gap in last contract if I change to 2 months before. Please have a look at attached screenshots.

What could be the problem?
imageCL Daily C Jul19.jpg / V - Attached On 2019-06-07 02:11:10 UTC - Size: 238.18 KB - 443 views
imageCL Daily C Jun19.jpg / V - Attached On 2019-06-07 02:11:20 UTC - Size: 231.08 KB - 346 views
imageCL Daily C May19.jpg / V - Attached On 2019-06-07 02:11:25 UTC - Size: 247.59 KB - 437 views
[2019-06-07 03:39:38]
Sierra Chart Engineering - Posts: 104368
There is no need for all of these details. You could have just simply said one sentence and given one chart image according to these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage

You just need to follow the steps here:
Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-06-07 03:49:20]
User88 - Posts: 40
I did follow all the steps. That's why I provided all of those details.

There is no missing data.
There is a gap in the rollover of latest contract.
The price of contracts before latest contract are multiplied by 100.
Date Time Of Last Edit: 2019-06-07 03:58:20
[2019-06-07 11:14:15]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart for all contract months by going to the chart and following the steps here:
Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-06-07 11:56:24]
User88 - Posts: 40
My CL Chart is back to normal after starting sierrachart again.
The only thing I did was modifying custom round trip commission that was lost after the initial upgrade to v1928.

Please consider this fixed. Thank you for your response.

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account