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Date/Time: Wed, 24 Jul 2019 05:41:51 +0000



With Shift Scrolls Vertical Scale problem/bug

Support Request:
[2019-05-25 12:51:50]
User343901 - Posts: 57
Hi support

The following setting doesn't appear to be working:

General Settings -> Scroll Wheel Scrolls Chart. With "Shift" Scrolls Vertical Scale

Pressing shift has no effect when this setting is on. The other options all seem to work fine. Can you please have a look and confirm? Would be great to have this working.

Thanks

(reposted with fixed title)
[2019-05-26 02:54:09]
Sierra Chart Engineering - Posts: 74136
This is definitely functional in the latest prerelease. It might not be in the version you are running.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-26 07:38:55]
User343901 - Posts: 57
Yes, I was on 1919. Updated and all good now. Thank you
[2019-06-13 19:33:16]
Mitote - Posts: 3
Hi, I have this problem too.

The Shift and scroll wheel is not working. Strange thing is when I use a Apple Mouse the shift-scroll is working.

I am on the latest version (1928) and use Parallels with Windows 10 Pro.
I also tried the prerelease (1933) and also that version does not work
Date Time Of Last Edit: 2019-06-13 19:37:52
[2019-06-14 17:25:53]
Sierra Chart Engineering - Posts: 74136
And how do you have this option set:
https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#ScrollWheelSetting
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-15 07:50:35]
Mitote - Posts: 3
Scroll Wheel Scrolls Chart. With "shift" Changes spacing.

If I use the touch pad it also works. I tried two seperate USB connected mouses and only there the problem exist.

Thanks for your help so far.
[2019-06-15 13:51:57]
Sierra Chart Engineering - Posts: 74136
If your scroll wheel does not perform any function according to that setting we do not see how we can help with this because the events are just not being received by Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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