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How to Post a Message for Support

Real time data and trades

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[2019-05-23 16:15:06] #1 [Go To First Post]
JaiKai - Posts: 7
Hi, I'm connected through my FCM, Iron Beam. I also have a plugin from Inteligex. I can't seem to get live data and the automated trades are not executing.

[2019-05-23 21:36:30] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It looks like you are using Rithmic for your data. Make sure you have gone through all the setup procedures found here: Rithmic Trading Platform Service: Setup Instructions If that does not solve the problem, then attach a copy of your Message Log to this post per these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-05-23 22:34:22] #3 [Go To First Post]
JaiKai - Posts: 7
Hi my message log is below. I have done everything in the instructions in the thread and I still can't get live data and still cant trade. Please help!!! Reading Internal Order ID file. \| 2019-05-23 17:19:18.033 Reading Trade Orders file. \| 2019-05-23 17:19:18.223 Reading Trade Positions file. \| 2019-05-23 17:19:18.225 Reading Account Balance file. \| 2019-05-23 17:19:18.226 UDPListener (1476). Port 22904 \| Listening on UDP port 22904. \| 2019-05-23 17:19:18.276 Software version: 1922 32-bit \| 2019-05-23 17:19:18.277 Usage end date: 2019-05-31 \| 2019-05-23 17:19:18.277 Enabled for: Advanced Features. \| 2019-05-23 17:19:18.277 Enabled for: Advanced Features 2. \| 2019-05-23 17:19:18.277 Enabled for: Sierra Chart Historical Data Service. \| 2019-05-23 17:19:18.277 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-05-23 17:19:18.277 Current selected Data/Trading service: Rithmic Trading \| 2019-05-23 17:19:18.277 Custom symbol settings values: enabled \| 2019-05-23 17:19:18.277 Chart Update Interval: 500 \| 2019-05-23 17:19:18.277 Intraday Data Storage Time Unit: 1 \| 2019-05-23 17:19:18.277 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-05-23 17:19:18.277 2019-05-23 17:19:18 Local computer time \| 2019-05-23 17:19:18.277 2019-05-23 22:19:18 Local computer time in UTC \| 2019-05-23 17:19:18.277 2019-05-23 17:19:18 Local computer time in SC Time Zone \| 2019-05-23 17:19:18.277 2019-05-23 22:19:17 Server time in UTC \| 2019-05-23 17:19:18.277 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-05-23 17:19:18.277 Program path: C:\SierraChart\ \| 2019-05-23 17:19:18.277 Data Files path: C:\SierraChart\Data\ \| 2019-05-23 17:19:18.277 OS Version Number: 10.0 \| 2019-05-23 17:19:18.278 Locale Setting: C \| 2019-05-23 17:19:18.278 DLLs: Inteligex.dll, Inteligex_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-05-23 17:19:18.278 Created the DTC Protocol server. \| 2019-05-23 17:19:18.279 DTC Protocol Server listening on port 11099. \| 2019-05-23 17:19:18.281 Created the DTC Protocol historical data server. \| 2019-05-23 17:19:18.281 HD Server Manager \| Listening on port 11098 \| 2019-05-23 17:19:18.283 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Creating socket. Using TLS 1.2. \| 2019-05-23 17:19:18.285 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. \| 2019-05-23 17:19:18.284 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Connecting to IP: 46.4.97.203. \| 2019-05-23 17:19:18.286 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-05-23 17:19:18.320 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-05-23 17:19:18.468 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-05-23 17:19:18.468 Received 5 login tokens. \| 2019-05-23 17:19:18.792 Symbol settings MD5 received. Request ID: 1. \| 2019-05-23 17:19:18.913 Symbol settings are up-to-date for rithmic.trading. \| 2019-05-23 17:19:18.913 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-05-23 17:19:19.032 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Shutdown started. Waiting for graceful close. \| 2019-05-23 17:19:19.157 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-05-23 17:19:19.164 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-05-23 17:19:19.164 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Socket gracefully closed by remote side. \| 2019-05-23 17:19:19.290 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Closed. \| 2019-05-23 17:19:19.290 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-05-23 17:19:20.277 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-05-23 17:19:20.278 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-05-23 17:19:21.199 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-05-23 17:19:21.340 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-05-23 17:19:21.340 Rithmic Trading \| Port for executable: 63175 \| 2019-05-23 17:19:23.953 Listening socket (1524). Port 63175 \| Closed. \| 2019-05-23 17:19:23.953 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-05-23 17:19:23.954 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63175. Current folder: C:\SierraChart\Rim \| 2019-05-23 17:19:23.966 Rithmic Trading \| Bridge process is running. \| 2019-05-23 17:19:25.964 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 63175 \| 2019-05-23 17:19:25.964 DTC Client socket (1) \| Creating socket. \| 2019-05-23 17:19:25.964 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-05-23 17:19:25.964 Rithmic Trading \| Connected to server. \| 2019-05-23 17:19:25.967 Rithmic Trading \| Starting socket receive thread. \| 2019-05-23 17:19:25.967 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2019-05-23 17:19:25.967 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2019-05-23 17:19:25.969 Rithmic Trading \| Sending logon request message. \| 2019-05-23 17:19:25.969 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2019-05-23 17:19:25.970 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2019-05-23 17:19:25.973 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2019-05-23 17:19:25.973 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2019-05-23 17:19:26.637 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2019-05-23 17:19:26.676 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Opened \| 2019-05-23 17:19:26.911 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2019-05-23 17:19:26.950 Rithmic Trading \| Message from server: Server Alert: PnL Connection Opened \| 2019-05-23 17:19:27.181 Rithmic Trading \| Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" \| 2019-05-23 17:19:27.222 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection Opened \| 2019-05-23 17:19:27.453 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2019-05-23 17:19:27.489 Rithmic Trading \| Received logon response. \| 2019-05-23 17:19:27.991 Rithmic Trading \| Server Name: SC DTC Bridge. \| 2019-05-23 17:19:27.991 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2019-05-23 17:19:27.991 Rithmic Trading \| Successfully connected. IB='UnitedFutures', Firm='Ironbeam'. \| 2019-05-23 17:19:27.991 Rithmic Trading \| Trading is supported. \| 2019-05-23 17:19:27.991 Rithmic Trading \| Order cancel and replace is supported. \| 2019-05-23 17:19:27.991 Rithmic Trading \| OCO Orders supported. \| 2019-05-23 17:19:27.991 Rithmic Trading \| Connected to data and trading server. \| 2019-05-23 17:19:27.991 Rithmic Trading \| Message from server: Received unknown message type from DTC client. Type = 603 \| 2019-05-23 17:19:28.019 File >> Disconnect selected. \| 2019-05-23 17:21:42.345 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-05-23 17:21:42.345 Rithmic Trading \| Disconnected. \| 2019-05-23 17:21:42.346 Rithmic Trading \| Port for executable: 63200 \| 2019-05-23 17:21:45.530 Listening socket (1124). Port 63200 \| Closed. \| 2019-05-23 17:21:45.530 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-05-23 17:21:45.530 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63200. Current folder: C:\SierraChart\Rim \| 2019-05-23 17:21:45.536 Rithmic Trading \| Bridge process is not running! \| 2019-05-23 17:21:47.525 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 63200 \| 2019-05-23 17:21:47.525 DTC Client socket (2) \| Creating socket. \| 2019-05-23 17:21:47.525 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2019-05-23 17:21:47.525 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-05-23 17:21:48.530 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-05-23 17:21:48.530 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-05-23 17:21:48.530 DTC Client socket (2) \| Closed. \| 2019-05-23 17:21:48.530 Rithmic Trading \| Disconnected. \| 2019-05-23 17:21:48.541 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-05-23 17:21:48.541 Rithmic Trading \| Port for executable: 63202 \| 2019-05-23 17:21:50.561 Listening socket (1532). Port 63202 \| Closed. \| 2019-05-23 17:21:50.562 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-05-23 17:21:50.562 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63202. Current folder: C:\SierraChart\Rim \| 2019-05-23 17:21:50.574 Rithmic Trading \| Bridge process is not running! \| 2019-05-23 17:21:52.570 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 63202 \| 2019-05-23 17:21:52.571 DTC Client socket (2) \| Creating socket. \| 2019-05-23 17:21:52.571 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2019-05-23 17:21:52.571 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-05-23 17:21:53.573 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-05-23 17:21:53.573 DTC Client socket (2) \| Closed. \| 2019-05-23 17:21:53.573 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-05-23 17:21:53.573 Rithmic Trading \| Disconnected. \| 2019-05-23 17:21:53.586 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-05-23 17:21:53.586 Rithmic Trading \| Port for executable: 63204 \| 2019-05-23 17:21:55.595 Listening socket (1576). Port 63204 \| Closed. \| 2019-05-23 17:21:55.595 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-05-23 17:21:55.596 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63204. Current folder: C:\SierraChart\Rim \| 2019-05-23 17:21:55.608 Rithmic Trading \| Bridge process is not running! \| 2019-05-23 17:21:57.605 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 63204 \| 2019-05-23 17:21:57.605 DTC Client socket (2) \| Creating socket. \| 2019-05-23 17:21:57.604 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2019-05-23 17:21:57.604 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-05-23 17:21:58.607 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-05-23 17:21:58.609 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-05-23 17:21:58.609 DTC Client socket (2) \| Closed. \| 2019-05-23 17:21:58.608 Rithmic Trading \| Disconnected. \| 2019-05-23 17:21:58.619 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-05-23 17:21:58.620 Rithmic Trading \| Port for executable: 63206 \| 2019-05-23 17:22:00.626 Listening socket (1100). Port 63206 \| Closed. \| 2019-05-23 17:22:00.626 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-05-23 17:22:00.627 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63206. Current folder: C:\SierraChart\Rim \| 2019-05-23 17:22:00.641 Rithmic Trading \| Bridge process is not running! \| 2019-05-23 17:22:02.636 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 63206 \| 2019-05-23 17:22:02.636 DTC Client socket (2) \| Creating socket. \| 2019-05-23 17:22:02.635 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2019-05-23 17:22:02.636 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2019-05-23 17:22:03.638 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-05-23 17:22:03.640 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-05-23 17:22:03.640 DTC Client socket (2) \| Closed. \| 2019-05-23 17:22:03.639 Rithmic Trading \| Disconnected. \| 2019-05-23 17:22:03.651 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-05-23 17:22:03.651 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2019-05-23 17:22:04.128 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-05-23 17:22:04.128 DTC Client socket (1) \| Closed. \| 2019-05-23 17:22:04.129 Rithmic Trading \| Port for executable: 63208 \| 2019-05-23 17:22:05.655 Listening socket (1576). Port 63208 \| Closed. \| 2019-05-23 17:22:05.656 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2019-05-23 17:22:05.656 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63208. Current folder: C:\SierraChart\Rim \| 2019-05-23 17:22:05.663 Rithmic Trading \| Bridge process is running. \| 2019-05-23 17:22:07.674 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 63208 \| 2019-05-23 17:22:07.674 DTC Client socket (1) \| Creating socket. \| 2019-05-23 17:22:07.674 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-05-23 17:22:07.674 Rithmic Trading \| Connected to server. \| 2019-05-23 17:22:07.678 Rithmic Trading \| Starting socket receive thread. \| 2019-05-23 17:22:07.678 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2019-05-23 17:22:07.678 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2019-05-23 17:22:07.688 Rithmic Trading \| Sending logon request message. \| 2019-05-23 17:22:07.688 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2019-05-23 17:22:07.681 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2019-05-23 17:22:07.692 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2019-05-23 17:22:07.692 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Opened \| 2019-05-23 17:22:08.465 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2019-05-23 17:22:08.500 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Opened \| 2019-05-23 17:22:08.712 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2019-05-23 17:22:08.755 Rithmic Trading \| Message from server: Server Alert: PnL Connection Opened \| 2019-05-23 17:22:08.929 Rithmic Trading \| Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" \| 2019-05-23 17:22:08.968 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection Opened \| 2019-05-23 17:22:09.175 Rithmic Trading \| Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2019-05-23 17:22:09.215 Rithmic Trading \| Received logon response. \| 2019-05-23 17:22:09.682 Rithmic Trading \| Server Name: SC DTC Bridge. \| 2019-05-23 17:22:09.682 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2019-05-23 17:22:09.682 Rithmic Trading \| Successfully connected. IB='UnitedFutures', Firm='Ironbeam'. \| 2019-05-23 17:22:09.682 Rithmic Trading \| Trading is supported. \| 2019-05-23 17:22:09.682 Rithmic Trading \| Order cancel and replace is supported. \| 2019-05-23 17:22:09.682 Rithmic Trading \| OCO Orders supported. \| 2019-05-23 17:22:09.682 Rithmic Trading \| Connected to data and trading server. \| 2019-05-23 17:22:09.682 Rithmic Trading \| Message from server: Received unknown message type from DTC client. Type = 603 \| 2019-05-23 17:22:09.705 The message log has been sent to support. \| 2019-05-23 17:32:02.901 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Creating socket. Using TLS 1.2. \| 2019-05-23 17:32:02.902 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Connecting to IP: 46.4.97.203. \| 2019-05-23 17:32:02.902 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2019-05-23 17:32:04.256 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Shutdown started. Waiting for graceful close. \| 2019-05-23 17:32:04.494 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Socket gracefully closed by remote side. \| 2019-05-23 17:32:04.629 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) \| Closed. \| 2019-05-23 17:32:04.629

[2019-05-23 22:49:20] #4 [Go To First Post]
JaiKai - Posts: 7
Can you check my Sierra Chart account to see if I am able to have LIVE data? I think I might have been on a trial membership but I thought my brokerage account would have changed my membership to a live account given what I'm paying them.

[2019-05-23 22:58:00] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The issue does not relate to your Sierra Chart account. That Message Log does not show that you have opened any charts. Open a chart through File >> Find Symbol and if you still have a problem provide the Message Log again. But first you really need to ask your broker to make sure your Rithmic account is authorized for the exchanges that you need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-05-24 15:51:35] #6 [Go To First Post]
JaiKai - Posts: 7
I got the real time data to work on my account and SC is processing simulated trades, but it doesn't appear to be processing my live automated trades. I'm attaching a word file with screen shots of my SC. The automated program I have executed some trades. The one where it was in the Sim-On mode seem to have been logged. However, when I turned off Sim Mode, ie made it Live trading, it register the Live trades on the Trades and Positions view, but not in the log. All of this in the attached file. What is wrong and what I do need to do?


Private File

[2019-05-24 16:21:51] #7 [Go To First Post]
JaiKai - Posts: 7
I think I know what might be the problem. My available funds is not correct. I have no positions in my account, but for some reason I do not have funds available for open positions. I've reattached the previous file with the addition of the balance snippet at the end.


Private File

[2019-05-26 13:21:28] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The reason you do not see any activity in the Trade Activity Log is because you have selected the Simulated All Symbols option at the top. You need to choose a particular non-simulated symbol: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-05-28 18:33:48] #9 [Go To First Post]
JaiKai - Posts: 7
I keep getting this message that my account is finished on May 31 as my trial period is over with. I had set up a trial before I had more brokerage account linked up with Sierra Charts. Should I disregard this message as I should have SC membership through my brokerage account.

[2019-05-29 04:24:52] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No you should not disregard that message but if you have another Sierra Chart account you can use that. Refer to: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-05-30 00:09:46] #11 [Go To First Post]
JaiKai - Posts: 7
Wait, I don't have another account. My brokerage is linked to JohnLe3225. Can you check to make sure there will not be any interruptions to the account?

[2019-05-30 02:47:20] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This account that you specified in post #11 and that you used to post the messages in this thread with, will expire 2019-05-31. It is not associated with your brokerage account. If you have another Sierra Chart account from your broker, they will give you that. You need to ask them for it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-30 02:47:37

To post a message in this thread, you need to log in with your Sierra Chart account: