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Date/Time: Wed, 21 Aug 2019 08:57:10 +0000



data connection

Support Request:
[2019-05-15 21:45:10]
User73630 - Posts: 14
I reviewed you help information on connecting to data feed and still can't get it to connect. I've used SC for a long time with a Rithmic feed. I just opened an account with Tradovant using a CQG feed. I can log in to my Tradovant platform and trade just fine. I want to use SC however for charting and trading. So, I followed your instructions and copied and pasted the log here. Also, this is the last thing Tradovant support told me to do. "Does Sierra have support who can help us? This is what CQG said:
I only see one failed attempt at logging into CQG Desktop (rejected for missing the private label). I don’t see any failed attempts for Sierra so it seems like it is not reaching us. We’d recommend the trader reaches out to Sierra"
Here is the message log: Reading Internal Order ID file. | 2019-05-15 14:31:34
Reading Trade Orders file. | 2019-05-15 14:31:34
Reading Trade Positions file. | 2019-05-15 14:31:34
Reading Account Balance file. | 2019-05-15 14:31:34
UDPListener (884). Port 22904 | Listening on UDP port 22904. | 2019-05-15 14:31:34
Software version: 1915 64-bit | 2019-05-15 14:31:34
Usage end date: 2019-06-09 | 2019-05-15 14:31:34
Enabled for: Advanced Features. | 2019-05-15 14:31:34
Enabled for: Sierra Chart Historical Data Service. | 2019-05-15 14:31:34
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-05-15 14:31:34
Current selected Data/Trading service: CQG WebAPI | 2019-05-15 14:31:34
Chart Update Interval: 10 | 2019-05-15 14:31:34
Intraday Data Storage Time Unit: 0 | 2019-05-15 14:31:34
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-05-15 14:31:34
2019-05-15 14:31:33 Local computer time | 2019-05-15 14:31:34
2019-05-15 19:31:33 Local computer time in UTC | 2019-05-15 14:31:34
2019-05-15 14:31:33 Local computer time in SC Time Zone | 2019-05-15 14:31:34
2019-05-15 19:31:33 Server time in UTC | 2019-05-15 14:31:34
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-05-15 14:31:34
Program path: C:\SierraChart\ | 2019-05-15 14:31:34
Data Files path: C:\SierraChart\Data\ | 2019-05-15 14:31:34
OS Version Number: 6.1 | 2019-05-15 14:31:34
Locale Setting: C | 2019-05-15 14:31:34
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-05-15 14:31:34

Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-05-15 14:31:34
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-05-15 14:31:34
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-05-15 14:31:34
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-05-15 14:31:34
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-05-15 14:31:34
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-05-15 14:31:34
Received 5 login tokens. | 2019-05-15 14:31:34
Symbol settings MD5 received. Request ID: 1. | 2019-05-15 14:31:34
Symbol settings are up-to-date for cqg. | 2019-05-15 14:31:34
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-05-15 14:31:34
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-05-15 14:31:35
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-05-15 14:31:35
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-05-15 14:31:35
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-05-15 14:31:35
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-05-15 14:31:35
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-05-15 14:31:36
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-05-15 14:31:36
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-05-15 14:31:37
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-05-15 14:31:37
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-05-15 14:31:37
Files to Open on Start up | Opening file: CB-ES-5-6-19-90day-study.cht | 2019-05-15 14:31:37
NQM9-CME [C] #1 | Reloading chart. | 2019-05-15 14:31:37
NQM9-CME [C] #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:37
NQM9-CME [C] #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:37
NQM9-CME [C-D] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-15 14:31:37
ESM9-CME [C] 1 Day #5 | Reloading chart. | 2019-05-15 14:31:37
ESM9-CME [C] 1 Day #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:37
ESM9-CME [C] 1 Day #5 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:37
ESM9-CME [C] 5 Min #7 | Reloading chart. | 2019-05-15 14:31:37
ESM9-CME [C] 5 Min #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:37
ESM9-CME [C] 5 Min #7 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:37
ESM9-CME [C] #8 | Reloading chart. | 2019-05-15 14:31:37
ESM9-CME [C] #8 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:37
ESM9-CME [C] #8 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:37
ESM9-CME [C-D] #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-15 14:31:37
NQM9-CME [C] 1.00 Range #3 | Reloading chart. | 2019-05-15 14:31:37
NQM9-CME [C] 1.00 Range #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:37
NQM9-CME [C] 1.00 Range #3 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:37
NQM9-CME [C] 1.50 Range #4 | Reloading chart. | 2019-05-15 14:31:37
NQM9-CME [C] 1.50 Range #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:37
NQM9-CME [C] 1.50 Range #4 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:37
ESM9-CME [C] 1.25 Range #10 | Reloading chart. | 2019-05-15 14:31:38
ESM9-CME [C] 1.25 Range #10 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:38
ESM9-CME [C] 1.25 Range #10 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:38
ESM9-CME [C] 1.00 Range #9 | Reloading chart. | 2019-05-15 14:31:38
ESM9-CME [C] 1.00 Range #9 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:38
ESM9-CME [C] 1.00 Range #9 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:38
ESM9-CME [C] 1 Min #2 | Reloading chart. | 2019-05-15 14:31:38
ESM9-CME [C] 1 Min #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:38
ESM9-CME [C] 1 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:38
ESM9-CME [C] 1.25 Range #11 | Reloading chart. | 2019-05-15 14:31:38
ESM9-CME [C] 1.25 Range #11 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:38
ESM9-CME [C] 1.25 Range #11 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:38
ESM9-CME [C] 1.50 Range #12 | Reloading chart. | 2019-05-15 14:31:38
ESM9-CME [C] 1.50 Range #12 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:38
ESM9-CME [C] 1.50 Range #12 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:38
Files to Open on Start up | Opening file: CB-ES-5-6-19-30day-trade.cht | 2019-05-15 14:31:38
NQM9-CME [C] #1 | Reloading chart. | 2019-05-15 14:31:38
NQM9-CME [C] #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:38
NQM9-CME [C] #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:38
NQM9-CME [C-D] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-15 14:31:38
ESM9-CME [C] 1 Day #5 | Reloading chart. | 2019-05-15 14:31:39
ESM9-CME [C] 1 Day #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:39
ESM9-CME [C] 1 Day #5 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:39
ESM9-CME [C] 5 Min #7 | Reloading chart. | 2019-05-15 14:31:39
ESM9-CME [C] 5 Min #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:39
ESM9-CME [C] 5 Min #7 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:39
ESM9-CME [C] #8 | Reloading chart. | 2019-05-15 14:31:39
ESM9-CME [C] #8 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:39
ESM9-CME [C] #8 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:39
ESM9-CME [C-D] #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-15 14:31:39
NQM9-CME [C] 1.00 Range #3 | Reloading chart. | 2019-05-15 14:31:39
NQM9-CME [C] 1.00 Range #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:39
NQM9-CME [C] 1.00 Range #3 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:39
NQM9-CME [C] 1.50 Range #4 | Reloading chart. | 2019-05-15 14:31:39
NQM9-CME [C] 1.50 Range #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:39
NQM9-CME [C] 1.50 Range #4 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:39
ESM9-CME [C] 1.25 Range #10 | Reloading chart. | 2019-05-15 14:31:39
ESM9-CME [C] 1.25 Range #10 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:39
ESM9-CME [C] 1.25 Range #10 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:39
ESM9-CME [C] 1.00 Range #9 | Reloading chart. | 2019-05-15 14:31:40
ESM9-CME [C] 1.00 Range #9 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:40
ESM9-CME [C] 1.00 Range #9 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:40
ESM9-CME [C] 1 Min #2 | Reloading chart. | 2019-05-15 14:31:40
ESM9-CME [C] 1 Min #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:40
ESM9-CME [C] 1 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:40
ESM9-CME [C] 1.50 Range #11 | Reloading chart. | 2019-05-15 14:31:41
ESM9-CME [C] 1.50 Range #11 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:41
ESM9-CME [C] 1.50 Range #11 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:41
Files to Open on Start up | Opening file: CB-MES-5-6-19-90day-study.cht | 2019-05-15 14:31:41
MESM9-CME [C] 1 Day #5 | Reloading chart. | 2019-05-15 14:31:42
MESM9-CME [C] 1 Day #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:42
MESM9-CME [C] 1 Day #5 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:42
Files to Open on Start up | Opening file: CB-MES-5-6-19-30day-trade.cht | 2019-05-15 14:31:43
NQM9-CME [C] #1 | Reloading chart. | 2019-05-15 14:31:43
NQM9-CME [C] #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:43
NQM9-CME [C] #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:43
NQM9-CME [C-D] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-15 14:31:43
MESM9-CME [C] 1 Day #5 | Reloading chart. | 2019-05-15 14:31:44
MESM9-CME [C] 1 Day #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:44
MESM9-CME [C] 1 Day #5 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:44
MESM9-CME [C] 5 Min #7 | Reloading chart. | 2019-05-15 14:31:44
MESM9-CME [C] 5 Min #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:44
MESM9-CME [C] 5 Min #7 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:44
MESM9-CME [C] #8 | Reloading chart. | 2019-05-15 14:31:45
MESM9-CME [C] #8 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:45
MESM9-CME [C] #8 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:45
MESM9-CME [C-D] #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-15 14:31:45
NQM9-CME [C] 1.00 Range #3 | Reloading chart. | 2019-05-15 14:31:45
NQM9-CME [C] 1.00 Range #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:45
NQM9-CME [C] 1.00 Range #3 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:45
NQM9-CME [C] 1.50 Range #4 | Reloading chart. | 2019-05-15 14:31:45
NQM9-CME [C] 1.50 Range #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:45
NQM9-CME [C] 1.50 Range #4 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:45
MESM9-CME [C] 1.25 Range #10 | Reloading chart. | 2019-05-15 14:31:46
MESM9-CME [C] 1.25 Range #10 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:46
MESM9-CME [C] 1.25 Range #10 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:46
MESM9-CME [C] 1.00 Range #9 | Reloading chart. | 2019-05-15 14:31:46
MESM9-CME [C] 1.00 Range #9 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:46
MESM9-CME [C] 1.00 Range #9 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:46
MESM9-CME [C] 1 Min #2 | Reloading chart. | 2019-05-15 14:31:46
MESM9-CME [C] 1 Min #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:46
MESM9-CME [C] 1 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:46
MESM9-CME [C] 1.50 Range #11 | Reloading chart. | 2019-05-15 14:31:46
MESM9-CME [C] 1.50 Range #11 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:31:46
MESM9-CME [C] 1.50 Range #11 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:31:46

CQG WebAPI | Connecting to server demoapi.cqg.com | 2019-05-15 14:31:48
CQG WebSocket | Connecting to WebSocket server. | 2019-05-15 14:31:48
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-05-15 14:31:48
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.32. | 2019-05-15 14:31:48
CQG WebSocket | Opening WebSocket. | 2019-05-15 14:31:48
CQG WebSocket | Sending WebSocket handshake. | 2019-05-15 14:31:48
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-05-15 14:31:48
CQG WebSocket | Server header | Connection: upgrade | 2019-05-15 14:31:48
CQG WebSocket | Server header | Sec-WebSocket-Accept: OviSGzSUdWaD9osXINzR4aijf9c= | 2019-05-15 14:31:48
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-05-15 14:31:48
CQG WebSocket | Server header | Upgrade: websocket | 2019-05-15 14:31:48
CQG WebSocket | Server header | | 2019-05-15 14:31:48
CQG WebSocket | Web socket state is now open. | 2019-05-15 14:31:48
CQG WebAPI | WebSocket connected. | 2019-05-15 14:31:48
CQG WebAPI | Sending market data logon message. | 2019-05-15 14:31:48
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2019-05-15 14:31:48
CQG WebAPI | Disconnected. | 2019-05-15 14:31:48
CQG WebSocket | WebSocket closed. | 2019-05-15 14:31:48
CQG WebAPI | WebSocket closed. | 2019-05-15 14:31:48
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-05-15 14:31:48
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-05-15 14:31:48
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-05-15 14:31:48
CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-05-15 14:31:48
CQG WebSocket socket (1) | Closed. | 2019-05-15 14:31:48
NQM9-CME [C] #1 | Reloading chart. | 2019-05-15 14:58:23
NQM9-CME [C] #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
NQM9-CME [C] #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
NQM9-CME [C-D] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-15 14:58:23
MESM9-CME [C] 1 Day #5 | Reloading chart. | 2019-05-15 14:58:23
MESM9-CME [C] 1 Day #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
MESM9-CME [C] 1 Day #5 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
MESM9-CME [C] 5 Min #7 | Reloading chart. | 2019-05-15 14:58:23
MESM9-CME [C] 5 Min #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
MESM9-CME [C] 5 Min #7 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
MESM9-CME [C] #8 | Reloading chart. | 2019-05-15 14:58:23
MESM9-CME [C] #8 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
MESM9-CME [C] #8 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
MESM9-CME [C-D] #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-05-15 14:58:23
NQM9-CME [C] 1.00 Range #3 | Reloading chart. | 2019-05-15 14:58:23
NQM9-CME [C] 1.00 Range #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
NQM9-CME [C] 1.00 Range #3 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
NQM9-CME [C] 1.50 Range #4 | Reloading chart. | 2019-05-15 14:58:23
NQM9-CME [C] 1.50 Range #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
NQM9-CME [C] 1.50 Range #4 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
MESM9-CME [C] 1.25 Range #10 | Reloading chart. | 2019-05-15 14:58:23
MESM9-CME [C] 1.25 Range #10 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
MESM9-CME [C] 1.25 Range #10 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
MESM9-CME [C] 1.00 Range #9 | Reloading chart. | 2019-05-15 14:58:23
MESM9-CME [C] 1.00 Range #9 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
MESM9-CME [C] 1.00 Range #9 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
MESM9-CME [C] 1 Min #2 | Reloading chart. | 2019-05-15 14:58:23
MESM9-CME [C] 1 Min #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
MESM9-CME [C] 1 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
MESM9-CME [C] 1.50 Range #11 | Reloading chart. | 2019-05-15 14:58:23
MESM9-CME [C] 1.50 Range #11 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
MESM9-CME [C] 1.50 Range #11 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
ESM9-CME [C] 1.00 Range #6 | Reloading chart. | 2019-05-15 14:58:23
ESM9-CME [C] 1.00 Range #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
ESM9-CME [C] 1.00 Range #6 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
ESM9-CME [C] 1.25 Range #12 | Reloading chart. | 2019-05-15 14:58:23
ESM9-CME [C] 1.25 Range #12 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
ESM9-CME [C] 1.25 Range #12 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23
ESM9-CME [C] 1.50 Range #13 | Reloading chart. | 2019-05-15 14:58:23
ESM9-CME [C] 1.50 Range #13 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-05-15 14:58:23
ESM9-CME [C] 1.50 Range #13 | There are no continuous futures contract symbols. Loading data normally. | 2019-05-15 14:58:23

CQG WebAPI | Connecting to server demoapi.cqg.com | 2019-05-15 16:24:54
CQG WebSocket | Connecting to WebSocket server. | 2019-05-15 16:24:54
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-05-15 16:24:54
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.32. | 2019-05-15 16:24:54
CQG WebSocket | Opening WebSocket. | 2019-05-15 16:24:54
CQG WebSocket | Sending WebSocket handshake. | 2019-05-15 16:24:54
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-05-15 16:24:54
CQG WebSocket | Server header | Connection: upgrade | 2019-05-15 16:24:54
CQG WebSocket | Server header | Sec-WebSocket-Accept: ltkfARgoW3s6Zqg9J+rt+BvvJts= | 2019-05-15 16:24:54
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-05-15 16:24:54
CQG WebSocket | Server header | Upgrade: websocket | 2019-05-15 16:24:54
CQG WebSocket | Server header | | 2019-05-15 16:24:54
CQG WebSocket | Web socket state is now open. | 2019-05-15 16:24:54
CQG WebAPI | WebSocket connected. | 2019-05-15 16:24:54
CQG WebAPI | Sending market data logon message. | 2019-05-15 16:24:54
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2019-05-15 16:24:54
CQG WebAPI | Disconnected. | 2019-05-15 16:24:54
CQG WebSocket | WebSocket closed. | 2019-05-15 16:24:54
CQG WebAPI | WebSocket closed. | 2019-05-15 16:24:54
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-05-15 16:24:54
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-05-15 16:24:54
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-05-15 16:24:54
CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-05-15 16:24:54
CQG WebSocket socket (1) | Closed. | 2019-05-15 16:24:54

CQG WebAPI | Connecting to server demoapi.cqg.com | 2019-05-15 16:28:34
CQG WebSocket | Connecting to WebSocket server. | 2019-05-15 16:28:34
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-05-15 16:28:34
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.32. | 2019-05-15 16:28:34
CQG WebSocket | Opening WebSocket. | 2019-05-15 16:28:34
CQG WebSocket | Sending WebSocket handshake. | 2019-05-15 16:28:34
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-05-15 16:28:34
CQG WebSocket | Server header | Connection: upgrade | 2019-05-15 16:28:34
CQG WebSocket | Server header | Sec-WebSocket-Accept: IGeUUmwvI+daN+5Gup83H2hRud0= | 2019-05-15 16:28:34
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-05-15 16:28:34
CQG WebSocket | Server header | Upgrade: websocket | 2019-05-15 16:28:34
CQG WebSocket | Server header | | 2019-05-15 16:28:34
CQG WebSocket | Web socket state is now open. | 2019-05-15 16:28:34
CQG WebAPI | WebSocket connected. | 2019-05-15 16:28:34
CQG WebAPI | Sending market data logon message. | 2019-05-15 16:28:34
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2019-05-15 16:28:34
CQG WebAPI | Disconnected. | 2019-05-15 16:28:34
CQG WebSocket | WebSocket closed. | 2019-05-15 16:28:34
CQG WebAPI | WebSocket closed. | 2019-05-15 16:28:34
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-05-15 16:28:34
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-05-15 16:28:34
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-05-15 16:28:34
CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-05-15 16:28:34
CQG WebSocket socket (1) | Closed. | 2019-05-15 16:28:34

Please Help.
[2019-05-16 00:54:13]
Sierra Chart Engineering - Posts: 75330
This is the relevant message:
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2019-05-15 16:28:34

Refer to Item 4 here:
https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#CommonErrorMessages

Also the symbols of the charts are not correct. To correct them, refer to:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#TranslateSymbolsToCurrentService


This is unrelated at this time, but we have heard from Tradeovate, that they are going to be discontinuing support for direct CQG connections for their brokerage which means you will not be able to use Sierra Chart with them at some point in the future. We will not be supporting their API.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-16 00:55:25

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