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Date/Time: Fri, 29 Mar 2024 01:29:59 +0000



[Programming Help] - Chart not updating properly.

View Count: 1127

[2019-04-11 12:31:27]
User725605 - Posts: 60
Gold - Symbol F.US.GCEM19 upon opening shows missing data from the time
that I closed the previous session. This error shows on all my time frames for
the GOLD ONLY. All other symbols have filled in the missing data since the last session
was closed. This is NOT a data provider issue, (CQGWEBAPI,)as my trading partner who has the exact same
charts, operating in his copy of Sierra Charts has no issue. I checked all my chart settings against my partner's
chart setting and all were the same. I tried refreshing chart, deleting
and creating a new chart, re-booting the program, and re-booting my computer - all of this did not solve this issue.
Please advise.
[2019-04-11 15:59:02]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings

After that:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

If there still is missing data, then after about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-04-11 15:59:49

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