Support Board
Date/Time: Sun, 06 Jul 2025 20:52:25 +0000
CTS order update (Rejected)
View Count: 768
| [2019-04-09 13:38:32] |
| Ziklag - Posts: 73 |
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I had this all day - what could be the problem? CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3459. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:01:59 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3462. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:02:03 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3465. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:02:35 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3468. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:11 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3471. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:13 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3474. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:17 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3477. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:19 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3480. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:21 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3483. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:25 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3486. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:28 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3489. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:33 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3492. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:35 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3495. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:36 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3498. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:40 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3501. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:43 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3504. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:47 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3507. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:48 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3510. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:54 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3513. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:03:59 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3516. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:04:00 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3519. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:04:05 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3522. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 15:04:09 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3525. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 16:17:49 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3528. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 16:17:51 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3531. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 16:17:53 * CTS order update (Rejected). Info: Account not subscribed. Internal Order ID: 3534. Service Order ID: (none). Symbol: CL.20190500.CME_NY | 2019-04-09 16:31:28 * |
| [2019-04-09 18:24:46] |
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This is unusual. Close all the Chartbook's with File >> Close All Chartbooks. After that: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog You can then open the Chartbooks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-09 18:24:57
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| [2019-04-09 19:51:03] |
| Ziklag - Posts: 73 |
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Software version: 1894 32-bit | 2019-04-09 22:48:15 Usage end date: 2019-04-17 | 2019-04-09 22:48:15 Enabled for: Advanced Features. | 2019-04-09 22:48:15 Enabled for: Sierra Chart Historical Data Service. | 2019-04-09 22:48:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-04-09 22:48:15 Current selected Data/Trading service: CTS T4 FIX | 2019-04-09 22:48:15 Chart Update Interval: 500 | 2019-04-09 22:48:15 Intraday Data Storage Time Unit: 1 | 2019-04-09 22:48:15 Time Zone: +03:00:00 (AST+03) | 2019-04-09 22:48:15 2019-04-09 15:48:14 Local computer time | 2019-04-09 22:48:15 2019-04-09 19:48:14 Local computer time in UTC | 2019-04-09 22:48:15 2019-04-09 22:48:14 Local computer time in SC Time Zone | 2019-04-09 22:48:15 2019-04-09 18:18:20 Server time in UTC | 2019-04-09 22:48:15 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-04-09 22:48:15 Program path: C:\Top\ | 2019-04-09 22:48:15 Data Files path: C:\Top\Data\ | 2019-04-09 22:48:15 OS Version Number: 6.3 | 2019-04-09 22:48:15 Locale Setting: C | 2019-04-09 22:48:15 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-04-09 22:48:15 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-04-09 22:48:43 CTS T4 FIX | Firm: PTP | 2019-04-09 22:48:43 CTS FIX socket (2) | Creating socket. Using TLS 1.0. | 2019-04-09 22:48:43 CTS FIX socket (2) | Connecting to IP: 69.44.110.200. | 2019-04-09 22:48:43 CTS FIX: Sending the Logon message. | 2019-04-09 22:48:43 CTS T4 FIX | FIX version: 4.7.23.0 | 2019-04-09 22:48:43 CTS T4 FIX | Connected to data and trading server. | 2019-04-09 22:48:43 CTS T4 FIX | Received Account List collateral report. | 2019-04-09 22:48:43 CTS T4 FIX | Subscribing to account: *S2* | 2019-04-09 22:48:43 Supported exchange: CME_NGOp (SIM:NYMEX NatGas Options) | 2019-04-09 22:48:43 Supported exchange: CME_CO (SIM:COMEX Futures) | 2019-04-09 22:48:43 Supported exchange: CME_EqOp (SIM:CME Equity Options) | 2019-04-09 22:48:43 Supported exchange: CME_CL (SIM:NYMEX CrudeOil Futures) | 2019-04-09 22:48:43 Supported exchange: CME_NYOp (SIM:NYMEX Options) | 2019-04-09 22:48:43 Supported exchange: CME_FRE (SIM:NYMEX Freight Futures) | 2019-04-09 22:48:43 Supported exchange: CME_AgOp (SIM:CME Agricultural Options) | 2019-04-09 22:48:43 Supported exchange: CME_Eq (SIM:CME Equity Futures) | 2019-04-09 22:48:43 Supported exchange: CME_In (SIM:CME Interest Rate Futures) | 2019-04-09 22:48:43 Supported exchange: CME_NG (SIM:NYMEX NatGas Futures) | 2019-04-09 22:48:43 Supported exchange: CME_C (SIM:CBOT Commodity Futures) | 2019-04-09 22:48:43 Supported exchange: CME_KOp (SIM:KCBT Options) | 2019-04-09 22:48:43 Supported exchange: CME_F (SIM:CBOT Financial Futures) | 2019-04-09 22:48:43 Supported exchange: CME_CLOp (SIM:NYMEX CrudeOil Options) | 2019-04-09 22:48:43 Supported exchange: CME_E (SIM:CBOT Equity Futures) | 2019-04-09 22:48:43 Supported exchange: CME_COAL (SIM:NYMEX Coal Futures) | 2019-04-09 22:48:43 Supported exchange: CME_COp (SIM:CBOT Commodity Options) | 2019-04-09 22:48:43 Supported exchange: CME_K (SIM:KCBT Futures) | 2019-04-09 22:48:43 Supported exchange: CME_EOp (SIM:CBOT Equity Options) | 2019-04-09 22:48:43 Supported exchange: CME_COALOp (SIM:NYMEX Coal Options) | 2019-04-09 22:48:43 Supported exchange: CME_ELEOp (SIM:NYMEX Power Options) | 2019-04-09 22:48:43 Supported exchange: CME_NY (SIM:NYMEX Futures) | 2019-04-09 22:48:43 Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) | 2019-04-09 22:48:43 Supported exchange: CME_Ag (SIM:CME Agricultural Futures) | 2019-04-09 22:48:43 Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) | 2019-04-09 22:48:43 Supported exchange: CME_ELE (SIM:NYMEX Power Futures) | 2019-04-09 22:48:43 Supported exchange: CME_REF (SIM:NYMEX Refined Products Futures) | 2019-04-09 22:48:43 Supported exchange: CME_FREOp (SIM:NYMEX Freight Options) | 2019-04-09 22:48:43 Supported exchange: CME_PETOp (SIM:NYMEX NGL/Petrochemicals Options) | 2019-04-09 22:48:43 Supported exchange: CME_REFOp (SIM:NYMEX Refined Products Options) | 2019-04-09 22:48:43 Supported exchange: CME_FOp (SIM:CBOT Financial Options) | 2019-04-09 22:48:43 Supported exchange: CME_InOp (SIM:CME Interest Rate Options) | 2019-04-09 22:48:43 Supported exchange: CME_COOp (SIM:COMEX Options) | 2019-04-09 22:48:43 CTS T4 FIX | Received 'Account Update/Balance Data' collateral report. | 2019-04-09 22:48:43 CTS T4 FIX | Requesting Open Orders for account: *S2*. Request ID: 2106212 | 2019-04-09 22:48:48 CTS T4 FIX | No open orders for account *S2Apr9187135 | 2019-04-09 22:48:48 CTS T4 FIX | Requesting historical Fills for account: *S2*. Request ID: 2106213 | 2019-04-09 22:48:58 CTS T4 FIX | Received Account List collateral report. | 2019-04-09 22:48:58 CTS T4 FIX | Server provided no historical order fills for account 096F78B1-1A25-4ADE-842D-97F35C27BA89 | 2019-04-09 22:48:58 |
| [2019-04-09 20:36:42] |
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There clearly is a subscription to the account: CTS T4 FIX | Subscribing to account: *S2* | 2019-04-09 22:48:43 So if you are still having a problem, CTS needs to help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-09 20:37:56] |
| Ziklag - Posts: 73 |
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It may be important for me to add that when this problem happened I was running Version 1824 The upgrade to Version 1894 is after the problem, not before
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| [2019-04-09 20:40:04] |
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Okay so you are no longer having the problem?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-10 03:35:10] |
| Ziklag - Posts: 73 |
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the problem is no more, whether it is upgrading to version 1894 that fixed it, I don't know = thanks for support
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| [2019-04-10 04:08:22] |
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Most likely just a reconnect to the data feed/trading server would have solved it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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