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Direct MessagesDate/Time: Sun, 19 May 2024 00:53:51 +0000
Chart data stopped on 27March2019
View Count: 551
| [2019-03-29 16:29:21] |
| User578802 - Posts: 3 |
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Good day, I did not use my chart yesterday, 28March2019 and when I went to start the platform I observed that there was an error message concerning TransAct, however I paid for my chart data and tend to keep it separate from the brokerage end. I am currently "DEMOing" the Infinity AT DOM, so I do not see how my data package with Sierra would be affected. The error message I receive on my Sierra Chart is: Connection error message from service. TransAct Trading|Logon error received from server. Device Blocked by Transact|Date-Time 2019-03-29 When I spoke to Infinity AT (DOM owner) he said something about multiple users on my account. I indicated that I was the only user. He inquired why I did not purchase data from their company and I indicated I like to keep my data separate, in the event of failure on one of the systems ends. And though I am receiving an error message on the Infinity AT DOM [it reads as follows: Sorry message posts quickly and then disappears quickly] it appears that the data is being communicated to the DOM??? MY INQUIRY: I PAY SIERRA SEPARATE FROM ANY BROKERAGE, SO I DO NOT UNDERSTAND WHY MY CHART IS NOT CURRENT. Please note that I am not "screaming" at you I simply bolded my concern so it stands out. :-) So, how do I reload my charts and bring them current? Any assistance would be appreciated and thanks in advance! |
| [2019-03-29 17:20:58] |
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What we want you to do is set Global Settings >> Data/Trade Service Settings >> Service to "SC Data-All Services". After that make sure the charts are set to use the correct symbols: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#Symbols For example in the case of futures contracts, the year part is two digits. Now, the charts are not going to update in real time. Did you require real-time futures data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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