Support Board
Date/Time: Sun, 06 Jul 2025 20:07:53 +0000
Post From: Chart data stopped on 27March2019
| [2019-03-29 16:29:21] |
| User578802 - Posts: 3 |
|
Good day, I did not use my chart yesterday, 28March2019 and when I went to start the platform I observed that there was an error message concerning TransAct, however I paid for my chart data and tend to keep it separate from the brokerage end. I am currently "DEMOing" the Infinity AT DOM, so I do not see how my data package with Sierra would be affected. The error message I receive on my Sierra Chart is: Connection error message from service. TransAct Trading|Logon error received from server. Device Blocked by Transact|Date-Time 2019-03-29 When I spoke to Infinity AT (DOM owner) he said something about multiple users on my account. I indicated that I was the only user. He inquired why I did not purchase data from their company and I indicated I like to keep my data separate, in the event of failure on one of the systems ends. And though I am receiving an error message on the Infinity AT DOM [it reads as follows: Sorry message posts quickly and then disappears quickly] it appears that the data is being communicated to the DOM??? MY INQUIRY: I PAY SIERRA SEPARATE FROM ANY BROKERAGE, SO I DO NOT UNDERSTAND WHY MY CHART IS NOT CURRENT. Please note that I am not "screaming" at you I simply bolded my concern so it stands out. :-) So, how do I reload my charts and bring them current? Any assistance would be appreciated and thanks in advance! |