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Direct MessagesDate/Time: Tue, 23 Apr 2024 06:13:30 +0000
Tick Data
View Count: 896
| [2019-03-06 19:38:50] |
| User736044 - Posts: 51 |
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Hi, I have my brokerage acc with Interactive brokers and data with you guys. the problem I have is my internet was off for a few minutes and now the tick data for that time in mini ES is messed up and it does not load anymore
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| [2019-03-06 20:35:16] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-13 17:43:28] |
| User736044 - Posts: 51 |
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Is this the correct symbol for SPY Interactive Brokers SPY-STK-SMART-USD. I've been trying to figure it out for a few days, when I have it like that bid and ask do not move but the bars do, when I type in SPY bid and ask is good but the tick data is not accurate. Do any symbol suppose to have an M at the end to make sure that the data comes from SIerra? Thank YOU! |
| [2019-03-14 00:28:39] |
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That is a valid symbol to use. You should see the [M] symbol after the symbol when using that symbol. Do you? There should not be any problem with the bid and ask data when using that symbol. If there is a problem we would have to see the Message Log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-14 00:29:22
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| [2019-03-14 14:44:20] |
| User736044 - Posts: 51 |
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I have the chart up but the bid and ask lines do not move, I have to use SPY but with this the chart tick data candles are not good
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| [2019-03-14 16:41:48] |
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Can we call you at the telephone number you have entered here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-14 16:53:56] |
| User736044 - Posts: 51 |
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Yes, Thank You!
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| [2019-03-14 18:28:53] |
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The issue has been resolved for the user regarding the bid and ask not updating when market depth data was requested for stock symbols. This required an update of the symbol settings. Here is the documentation to use multiple instances of Sierra Chart: Using DTC Server for Data and Trading in Another Sierra Chart Instance And here is the documentation to access market depth data from Interactive Brokers for stocks: Interactive Brokers Trading Service: Accessing Level 2 / Market Depth Data for Stocks Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-14 18:29:53
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