Support Board
Date/Time: Sat, 05 Jul 2025 03:29:20 +0000
Not receiving date
View Count: 561
| [2019-02-20 15:41:17] |
| User316869 - Posts: 2 |
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I logged into my account this morning and am not receiving any data. The quote board shows 0 have traded and there is no movement at all on my charts. It was working at 7PM PST last night and this morning it isn't. It shows that I am connected.
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| [2019-02-20 18:27:48] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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