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Greencharts not loading

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[2019-02-14 21:11:39] #1 [Go To First Post]
User788405 - Posts: 3
My Greencharts have quit loading updated information at 1:34 pm today MST. I would like assistance in getting my GreenCharts showing accurate, live charts. How do I do this?

[2019-02-15 06:49:58] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then look into what the issue is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-15 06:50:13

[2019-02-15 20:40:15] #3 [Go To First Post]
User788405 - Posts: 3
Software version: 1875 32-bit \| 2019-02-15 13:36:41 Usage end date: 2019-02-28 \| 2019-02-15 13:36:41 Enabled for: Advanced Features. \| 2019-02-15 13:36:41 Enabled for: Sierra Chart Historical Data Service. \| 2019-02-15 13:36:41 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-02-15 13:36:41 Current selected Data/Trading service: SC Data - All Services \| 2019-02-15 13:36:41 Chart Update Interval: 500 \| 2019-02-15 13:36:41 Intraday Data Storage Time Unit: 1 \| 2019-02-15 13:36:41 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-02-15 13:36:41 2019-02-15 13:36:41 Local computer time \| 2019-02-15 13:36:41 2019-02-15 20:36:41 Local computer time in UTC \| 2019-02-15 13:36:41 2019-02-15 13:36:41 Local computer time in SC Time Zone \| 2019-02-15 13:36:41 2019-02-14 23:23:18 Server time in UTC \| 2019-02-15 13:36:41 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2019-02-15 13:36:41 Program path: C:\SierraChart\ \| 2019-02-15 13:36:41 Data Files path: C:\SierraChart\Data\ \| 2019-02-15 13:36:41 OS Version Number: 10.0 \| 2019-02-15 13:36:41 Locale Setting: C \| 2019-02-15 13:36:41 DLLs: echo2.dll, echo2_64.dll, GreenChart.dll, GreenChart2.dll, GreenChart2_64.dll, GreenChart_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-02-15 13:36:41 File >> Disconnect selected. \| 2019-02-15 13:37:16 SC DTC Data with Market Depth \| Disconnected from the server. \| 2019-02-15 13:37:16 SC Data - All Services \| Disconnected. \| 2019-02-15 13:37:16 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-02-15 13:37:16 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-02-15 13:37:16 DTC Client socket (1) \| Closed. \| 2019-02-15 13:37:16 SC Data - All Services \| Connected to data server. \| 2019-02-15 13:37:20 Using Bid/Ask average for last trade price for EURUSD \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Connecting to the server ds3.sierracharts.com. Port 10048 \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Requesting security definition data for: EURUSD. ID: 1 \| 2019-02-15 13:37:20 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2019-02-15 13:37:20 DTC Client socket (1) \| Creating socket. \| 2019-02-15 13:37:20 DTC Client socket (1) \| Connecting to IP: 65.182.172.42. \| 2019-02-15 13:37:20 Delaying start of download for EURUSD \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Connected to server. \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Sending logon request message. \| 2019-02-15 13:37:20 Using Bid/Ask average for last trade price for USDJPY \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Starting real-time market data updates for: USDJPY. ID: 2 Service code: fxcm \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Requesting security definition data for: USDJPY. ID: 2 \| 2019-02-15 13:37:20 Intraday data recording state for symbol USDJPY is set to download 'Pending'. \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Received logon response. \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Successfully connected. \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Trading is not supported. \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: EURUSD \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: USDJPY \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Received security definition for symbol EURUSD \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Received security definition for symbol USDJPY \| 2019-02-15 13:37:21 HD Request # 9 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2019-02-15 13:37:26 HD Request # 9 \| Download start date-time: 2019-02-15 13:37:08.000 \| 2019-02-15 13:37:26 HD Request # 9 \| Using server: ds3.sierracharts.com port 10149 \| 2019-02-15 13:37:26 Socket (2) \| Creating socket. \| 2019-02-15 13:37:26 Socket (2) \| Connecting to IP: 65.182.172.42. \| 2019-02-15 13:37:26 HD Request # 9 \| Setting DTC encoding to Binary VLS \| 2019-02-15 13:37:26 HD Request # 9 \| Sending historical data logon request message. \| 2019-02-15 13:37:26 HD Request # 9 \| Requesting Intraday data. Start date-time: 2019-02-15 13:37:08. Record interval: 1. Symbol: EURUSD \| 2019-02-15 13:37:26 HD Request # 9 \| Decompressing data. \| 2019-02-15 13:37:26 HD Request # 9 \| Receiving Intraday data for EURUSD starting at 2019-02-15 13:37:08 \| 2019-02-15 13:37:26 HD Request # 9 \| Timestamp of first Intraday data file record written: 2019-02-15 13:37:08 \| 2019-02-15 13:37:26 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-02-15 13:37:26 Historical data download thread signaled to stop. \| 2019-02-15 13:37:26 HD Request # 9 \| Received 5 records from 2019-02-15 13:37:08 to 2019-02-15 13:37:20 (12.0 seconds) and wrote 5 records for EURUSD \| 2019-02-15 13:37:26 HD Request # 9 \| Completion time: 0s \| 2019-02-15 13:37:26 HD Request # 9 \| Intraday data download complete for EURUSD. Unique request ID: 7 \| 2019-02-15 13:37:26 Removed historical data download ID 7 \| 2019-02-15 13:37:26 Real-time Intraday chart data file updates started for EURUSD \| 2019-02-15 13:37:26 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid \| 2019-02-15 13:37:26 Intraday chart data file opened for EURUSD \| 2019-02-15 13:37:26 HD Request # 10 \| Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm \| 2019-02-15 13:37:26 HD Request # 10 \| Download start date-time: 2019-02-15 13:37:10.000 \| 2019-02-15 13:37:26 HD Request # 10 \| Using server: ds4.sierracharts.com port 10150 \| 2019-02-15 13:37:26 Socket (3) \| Creating socket. \| 2019-02-15 13:37:26 Socket (3) \| Connecting to IP: 192.81.56.146. \| 2019-02-15 13:37:26 Socket (2) \| Socket gracefully closed by remote side. \| 2019-02-15 13:37:26 Socket (2) \| Closed. \| 2019-02-15 13:37:26 HD Request # 10 \| Setting DTC encoding to Binary VLS \| 2019-02-15 13:37:26 HD Request # 10 \| Sending historical data logon request message. \| 2019-02-15 13:37:26 HD Request # 10 \| Requesting Intraday data. Start date-time: 2019-02-15 13:37:10. Record interval: 1. Symbol: USDJPY \| 2019-02-15 13:37:27 HD Request # 10 \| Decompressing data. \| 2019-02-15 13:37:27 HD Request # 10 \| Receiving Intraday data for USDJPY starting at 2019-02-15 13:37:10 \| 2019-02-15 13:37:27 HD Request # 10 \| Timestamp of first Intraday data file record written: 2019-02-15 13:37:10 \| 2019-02-15 13:37:27 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-02-15 13:37:27 Historical data download thread signaled to stop. \| 2019-02-15 13:37:27 HD Request # 10 \| Received 7 records from 2019-02-15 13:37:10 to 2019-02-15 13:37:23 (13.0 seconds) and wrote 7 records for USDJPY \| 2019-02-15 13:37:27 HD Request # 10 \| Completion time: 1s \| 2019-02-15 13:37:27 HD Request # 10 \| Intraday data download complete for USDJPY. Unique request ID: 8 \| 2019-02-15 13:37:27 Removed historical data download ID 8 \| 2019-02-15 13:37:27 Real-time Intraday chart data file updates started for USDJPY \| 2019-02-15 13:37:27 Opened cached Intraday file: C:\SierraChart\Data\USDJPY.scid \| 2019-02-15 13:37:27 Intraday chart data file opened for USDJPY \| 2019-02-15 13:37:27 Socket (3) \| Socket gracefully closed by remote side. \| 2019-02-15 13:37:27 Socket (3) \| Closed. \| 2019-02-15 13:37:27

[2019-02-15 20:41:22] #4 [Go To First Post]
User788405 - Posts: 3
Software version: 1875 32-bit \| 2019-02-15 13:36:41 Usage end date: 2019-02-28 \| 2019-02-15 13:36:41 Enabled for: Advanced Features. \| 2019-02-15 13:36:41 Enabled for: Sierra Chart Historical Data Service. \| 2019-02-15 13:36:41 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-02-15 13:36:41 Current selected Data/Trading service: SC Data - All Services \| 2019-02-15 13:36:41 Chart Update Interval: 500 \| 2019-02-15 13:36:41 Intraday Data Storage Time Unit: 1 \| 2019-02-15 13:36:41 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-02-15 13:36:41 2019-02-15 13:36:41 Local computer time \| 2019-02-15 13:36:41 2019-02-15 20:36:41 Local computer time in UTC \| 2019-02-15 13:36:41 2019-02-15 13:36:41 Local computer time in SC Time Zone \| 2019-02-15 13:36:41 2019-02-14 23:23:18 Server time in UTC \| 2019-02-15 13:36:41 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2019-02-15 13:36:41 Program path: C:\SierraChart\ \| 2019-02-15 13:36:41 Data Files path: C:\SierraChart\Data\ \| 2019-02-15 13:36:41 OS Version Number: 10.0 \| 2019-02-15 13:36:41 Locale Setting: C \| 2019-02-15 13:36:41 DLLs: echo2.dll, echo2_64.dll, GreenChart.dll, GreenChart2.dll, GreenChart2_64.dll, GreenChart_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-02-15 13:36:41 File >> Disconnect selected. \| 2019-02-15 13:37:16 SC DTC Data with Market Depth \| Disconnected from the server. \| 2019-02-15 13:37:16 SC Data - All Services \| Disconnected. \| 2019-02-15 13:37:16 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-02-15 13:37:16 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2019-02-15 13:37:16 DTC Client socket (1) \| Closed. \| 2019-02-15 13:37:16 SC Data - All Services \| Connected to data server. \| 2019-02-15 13:37:20 Using Bid/Ask average for last trade price for EURUSD \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Connecting to the server ds3.sierracharts.com. Port 10048 \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Requesting security definition data for: EURUSD. ID: 1 \| 2019-02-15 13:37:20 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2019-02-15 13:37:20 DTC Client socket (1) \| Creating socket. \| 2019-02-15 13:37:20 DTC Client socket (1) \| Connecting to IP: 65.182.172.42. \| 2019-02-15 13:37:20 Delaying start of download for EURUSD \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Connected to server. \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Sending logon request message. \| 2019-02-15 13:37:20 Using Bid/Ask average for last trade price for USDJPY \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Starting real-time market data updates for: USDJPY. ID: 2 Service code: fxcm \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Requesting security definition data for: USDJPY. ID: 2 \| 2019-02-15 13:37:20 Intraday data recording state for symbol USDJPY is set to download 'Pending'. \| 2019-02-15 13:37:20 SC DTC Data with Market Depth \| Received logon response. \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Successfully connected. \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Trading is not supported. \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: EURUSD \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: USDJPY \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Received security definition for symbol EURUSD \| 2019-02-15 13:37:21 SC DTC Data with Market Depth \| Received security definition for symbol USDJPY \| 2019-02-15 13:37:21 HD Request # 9 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2019-02-15 13:37:26 HD Request # 9 \| Download start date-time: 2019-02-15 13:37:08.000 \| 2019-02-15 13:37:26 HD Request # 9 \| Using server: ds3.sierracharts.com port 10149 \| 2019-02-15 13:37:26 Socket (2) \| Creating socket. \| 2019-02-15 13:37:26 Socket (2) \| Connecting to IP: 65.182.172.42. \| 2019-02-15 13:37:26 HD Request # 9 \| Setting DTC encoding to Binary VLS \| 2019-02-15 13:37:26 HD Request # 9 \| Sending historical data logon request message. \| 2019-02-15 13:37:26 HD Request # 9 \| Requesting Intraday data. Start date-time: 2019-02-15 13:37:08. Record interval: 1. Symbol: EURUSD \| 2019-02-15 13:37:26 HD Request # 9 \| Decompressing data. \| 2019-02-15 13:37:26 HD Request # 9 \| Receiving Intraday data for EURUSD starting at 2019-02-15 13:37:08 \| 2019-02-15 13:37:26 HD Request # 9 \| Timestamp of first Intraday data file record written: 2019-02-15 13:37:08 \| 2019-02-15 13:37:26 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-02-15 13:37:26 Historical data download thread signaled to stop. \| 2019-02-15 13:37:26 HD Request # 9 \| Received 5 records from 2019-02-15 13:37:08 to 2019-02-15 13:37:20 (12.0 seconds) and wrote 5 records for EURUSD \| 2019-02-15 13:37:26 HD Request # 9 \| Completion time: 0s \| 2019-02-15 13:37:26 HD Request # 9 \| Intraday data download complete for EURUSD. Unique request ID: 7 \| 2019-02-15 13:37:26 Removed historical data download ID 7 \| 2019-02-15 13:37:26 Real-time Intraday chart data file updates started for EURUSD \| 2019-02-15 13:37:26 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid \| 2019-02-15 13:37:26 Intraday chart data file opened for EURUSD \| 2019-02-15 13:37:26 HD Request # 10 \| Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm \| 2019-02-15 13:37:26 HD Request # 10 \| Download start date-time: 2019-02-15 13:37:10.000 \| 2019-02-15 13:37:26 HD Request # 10 \| Using server: ds4.sierracharts.com port 10150 \| 2019-02-15 13:37:26 Socket (3) \| Creating socket. \| 2019-02-15 13:37:26 Socket (3) \| Connecting to IP: 192.81.56.146. \| 2019-02-15 13:37:26 Socket (2) \| Socket gracefully closed by remote side. \| 2019-02-15 13:37:26 Socket (2) \| Closed. \| 2019-02-15 13:37:26 HD Request # 10 \| Setting DTC encoding to Binary VLS \| 2019-02-15 13:37:26 HD Request # 10 \| Sending historical data logon request message. \| 2019-02-15 13:37:26 HD Request # 10 \| Requesting Intraday data. Start date-time: 2019-02-15 13:37:10. Record interval: 1. Symbol: USDJPY \| 2019-02-15 13:37:27 HD Request # 10 \| Decompressing data. \| 2019-02-15 13:37:27 HD Request # 10 \| Receiving Intraday data for USDJPY starting at 2019-02-15 13:37:10 \| 2019-02-15 13:37:27 HD Request # 10 \| Timestamp of first Intraday data file record written: 2019-02-15 13:37:10 \| 2019-02-15 13:37:27 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-02-15 13:37:27 Historical data download thread signaled to stop. \| 2019-02-15 13:37:27 HD Request # 10 \| Received 7 records from 2019-02-15 13:37:10 to 2019-02-15 13:37:23 (13.0 seconds) and wrote 7 records for USDJPY \| 2019-02-15 13:37:27 HD Request # 10 \| Completion time: 1s \| 2019-02-15 13:37:27 HD Request # 10 \| Intraday data download complete for USDJPY. Unique request ID: 8 \| 2019-02-15 13:37:27 Removed historical data download ID 8 \| 2019-02-15 13:37:27 Real-time Intraday chart data file updates started for USDJPY \| 2019-02-15 13:37:27 Opened cached Intraday file: C:\SierraChart\Data\USDJPY.scid \| 2019-02-15 13:37:27 Intraday chart data file opened for USDJPY \| 2019-02-15 13:37:27 Socket (3) \| Socket gracefully closed by remote side. \| 2019-02-15 13:37:27 Socket (3) \| Closed. \| 2019-02-15 13:37:27 Chart (EURUSD) \| Jumping over Chartbook file unknown field. \| 2019-02-15 13:40:57 * EURUSD 1 Min #1 \| Reloading chart. \| 2019-02-15 13:40:57 Chart: EURUSD 1 Min #1 \| Study: 1 \| Indicators have been deactivated. Please call 775-291-3589 \| 2019-02-15 13:40:57 * Chart: EURUSD 1 Min #1 \| Study: 2 \| Indicators have been deactivated. Please call 775-291-3589 \| 2019-02-15 13:40:57 * Chart: EURUSD 1 Min #1 \| Study: 2 \| Indicators have been deactivated. Please call 775-291-3589 \| 2019-02-15 13:40:57 *

[2019-02-16 03:48:29] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The log indicates no problem receiving real-time data for EURUSD and the other symbols requested. This chart and the others should be updating in real time. If there is a problem with real-time updating then refer to this help topic: Intraday Chart or Chart Bars Not Updating \| Blank Intraday Chart \| "Currently no data to display" message for Intraday Chart If your question is about custom studies, it relates to this message: Chart: EURUSD 1 Min #1 \| Study: 2 \| Indicators have been deactivated. Please call 775-291-3589 \| 2019-02-15 13:40:57 * You need to contact the provider of those indicators about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-16 03:48:48

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